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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Gazelle Gazelle Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 25 Thomson Pl. 3rd Floor.
    • Contact: customercare@gazelle.com
    • Phone: 1-800-GAZELLE
    • Customer Support: 1-800-GAZELLE
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.12/10 9.12/10
    Chance of future purchase: Rating 9.42/10 9.42/10
    Shipping & packaging: Rating 9.70/10 9.70/10
    Customer service: Rating 9.63/10 9.63/10
    Return/Replacement policy: Rating 9.60/10 9.60/10

9,620 Customer Reviews

Rating 10/10
5/5
modified review posted

"The whole process with Gazelle went smoothly and I received my payment very quickly.
"


Rating 10/10
5/5
modified review posted

"This is the second or third time I've worked with Gazelle and it's always a seamless, easy experience. The online interface is intuitive, my shipping box shows up when expected, and once shipped I get a notice from them (and payment) immediately. Great experience every time!

I can't rate them on "customer service interaction" because there's never been a need.

"


Rating 10/10
5/5
modified review posted

"Gazelle was great! They responded fast with what I would be receiving for my trade in. I received my check in the mail very quickly. This is my second time using Gazelle when selling a used phone and can't wait to use them again. I would recommend them to anyone!"


Rating 10/10
5/5
modified review posted

"Although the prices they offer aren't the best the efficient and convenient process of getting your device to them and their quickness of getting you paid, its worth using Gazelle. "


Rating 10/10
5/5
modified review posted

"My experience with Gazelle was efficient and professional. They followed up with communication that was direct and accurate. I appreciate how smoothly the entire buy-back took place."


Rating 10/10
5/5
modified review posted

"Very professional and predictable. Good communication as to stages of the process. Return box a snap to use and instructions on clearing old phone were easy to follow, even for a non-electronically oriented person."


Rating 10/10
5/5
modified review posted

"A seamless, easy and quick experience. This is the third time I've used Gazelle and each time a totally positive experience. I will be happy to do business with them again in the future."


Rating 10/10
5/5
modified review posted

"Very fast shipping. Received my check very quickly as well. Was able to track all the moving pieces throughout the process. 2nd time using them. Will definitely use again!"


Rating 10/10
5/5
modified review posted

"Overall very convenient and a great experience. "


Rating 10/10
5/5
modified review posted

"Great service. Took my broken phone and paid me for it. No issues, shipped quick, got paid quick. "


Rating 10/10
5/5
modified review posted

"It was very easy to get a quote on my device online and transact through the website. Gazelle paid me exactly what was quoted and paid me timely. Gazelle hade the highest quote for my device. I will use Gazelle again in the future."


Rating 10/10
5/5
modified review posted

"Your the best and prompt for the services you provide. The items I have sold to you has been fair priced and will continue with Gazelle. "


Rating 10/10
5/5
modified review posted

"Great money easy process and was second time using and will do again "


Rating 10/10
5/5
modified review posted

"Gazelle's service was excellent. I used their trade-in service for three electronic devices. The service went quick from the shipping of the boxes and the review of my three devices. Received payment right away."


Rating 10/10
5/5
modified review posted

"Very easy process, fast payment, fair business practices. For example, the iPhone 5 I was turning in had what I considered to be a broken power button (while physically in-tact, the button failed to power on the phone) so I classified the device as "Broken." When Gazelle received it, they considered it to be in better condition than what I originally specified so they paid me for a device in "Good" condition. That's a nice email to receive!"


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Gazelle is a Merchant Member! Learn more

Gazelle is a merchant member
Gazelle participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,883 merchant members.