We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > Gazelle

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×

Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

  • Gazelle Gazelle Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 300 A St., 2nd Floor
    • Contact: customercare@gazelle.com
    • Phone: 1-800-GAZELLE
    • Customer Support: 1-800-GAZELLE
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.62/10 8.62/10
    Chance of future purchase: Rating 8.88/10 8.88/10
    Shipping & packaging: Rating 9.30/10 9.30/10
    Customer service: Rating 8.48/10 8.48/10
    Return/Replacement policy: Rating 8.97/10 8.97/10

12,267 Customer Reviews

Rating 10/10
5/5
2016-12-07

Good and Quick

"Got a great price for my IPhone and I received a check a few days after they my old phone. I will Gazelle again in the future."


Rating 10/10
5/5
2016-12-06

An Easy and Valuable Experience

"Gazelle is so easy to work with and makes buying new tech more affordable!"


Rating 10/10
5/5
2016-12-06

Cash baby

"Second time using Gazelle. Love it. "


Rating 2/10
1/5
2016-12-06

Terrible speed

"I've used gazelle numerous times in the past and have had exceptional service. This time it was terrible. My package arrived at the warehouse on nov 19th and it took 2 weeks to process my phones but this was after numerous chats with customer service. And gazelle didn't apologize or offer me any compensation for the delay. This will be the last time I use their service"


Rating 10/10
5/5
2016-12-06

Hook, line, and satisfied

"I've used Gazelle a number of times as it is always easy and fast. No complaints! "


Rating 10/10
5/5
2016-12-05

Fantastic Service

"My turn-a round was super fast, I am verrrrrry pleased!!!!!!!!!"


Rating 10/10
5/5
2016-12-05

Incredibly efficient

"...and easy to use. The box comes. Decommission your phone (using Gazelle's step-by-step instructions), pop it in the box, label and tape up the box (label and tape provided) and stick in the mail. Done."


Rating 2/10
1/5
2016-12-05

NEVER BUY FROM GAZELLE

"bought iPhone for att GAZELLE sends T-Mobile phone we return T-Mobile phone yet NO REFUND THIEVES STOLE MY $703.89


NEVER AN APOLOGY NEVER AN ATTEMPT TO FIX THE PROBLEM 16 days and counting
"


Rating 10/10
5/5
2016-12-05

Hot deal

"The ease of sending in the device and the honesty with the apprasel makes this a more than once kinda deal"


Rating 10/10
5/5
2016-12-05

Speedy Gonzalez!

"Super fast response time! Trade in was worth more than quoted! Didn't get the gift card email (or I accidentally deleted it), so sent in a request through customer service and had a response back with the gift card code within 24 hours! No complaints here!"


Rating 10/10
5/5
2016-12-05

Easy

"no sweat transcation. easy packaging mailing and reimbursement"


Rating 10/10
5/5
2016-12-05

Always exceeds my expectations!

"Gazelle is so fair! They circled back with me after they recieved my device to let me know that they felt it was in better shape then I had said it was. They took the opportunity to increase my rebate. So nice and so unexpected!"


Rating 10/10
5/5
2016-12-05

Quick and easy.

"Quick and seamless way to sell an unwanted phone. "


Rating 10/10
5/5
2016-12-05

Easy and hassle free

"I have been using gazelle for last 4 years always simple and straight forward process"


Rating 10/10
5/5
2016-12-04

great and honorable company

"Gazelle is an A+ company...more than fair on the price offered and extremely reliable in sending out the check immediately after receiving your phone or ipad. BRAVO!"


Ratings Calculation Change
Learn about Our Reviews

Share Gazelle's store rating

Gazelle is a Merchant Member! Learn more

Gazelle is a merchant member
Gazelle participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 3,455 merchant members.