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"Ordered on Gately's Web site on July 14th and was informed at the time of purchase that "we expect your order to ship between 7/16 and 7/18". Product eventually shipped on August 1 after numerous phone calls to an indifferent customer support staff. Gately's promotes its service but does not deliver. I will not order from this company again."
"Total turn-off. After 1 months of waiting for my purchase to arrive, I called up. They promised to return call. After another month I called again. They blamed their vendor for non-shipment. But who can they blame for failing to respond to e-mail or phone inquiries? On-hold times for their customer service line: 15 minutes the first time; 30 minutes the second."
"Terrible Transaction. Slow and incomplete delivery. The Futon set order arrived WITHOUT the mattress! Supposedly the mattress will arrive in a few more days (holding my breath). The Adonis futon sold to me had a major problem: one of the seat deck wooden members had the T-Nuts installed on the wrong side. I had it mostly assembled when I realized this, then had to tear it appart, pry out the nuts, pound them in on the correct side, and re-assemble. Their customer service will promise the moon when you are ordering, but after that, you won't hear from them unless you call them yourself. After calling them and outlining the problems with this transaction, all the CSR said was "Sorry". I think it is Gately's that is "sorry". I know I won't buy from them again!"
"Purchased curve bar from Sleek Spaces.com a/k/a Gately - which they don't tell you until AFTER you've ordered. It said it would ship within 4-5 days. I got a confirmation immediately and they hit my credit card 4 days later so I thought it was shipping and would be arriving soon. Nothing. I emailed the customer service link twice which said all inquiries would be answered w/i 24 hours. No response. I called the number and had to wait to talk to someone for over 30 minutes. They told me they would check with the vendor on shipping and call me right back. They did not call. I emailed again and again they say they are checking with the vendor. It's been almost a month and I can't get anyone to verify the order or tell me when it's supposed to ship. I am now looking at cancelling the order - tryin to recover the money from my credit card and trying to find something else that will work in place of this product. WHAT A PITA! Apparently Gately sells things they don't actually have but they don't tell you that until after they have your money. I would never deal with this company again. "
"I have had the exact same experiences as others on that have reviewed this site. I ordered something that the website said was in stock. When I found out it wasn't I cancelled the order, it took me two tries to get a confirmation email which I recieved on April 3rd. My credit card has still not been credited for the cancellation as of April 19th even though they said it would be 72 hours. I called numerous times but get transferred or the person on the phone tells me they can't do anything. I have started the process of taking the dispute up with AMEX so we will see what happens. I would NOT deal with this website or any of the the other Gately's Family of stores again."
"I have experienced the same horrible service from Gately's as the other reviews on this site. I wish I had seen this site before ordering. The only reason I ordered from designdining.com was because the furniture was in stock and the delivery date was listed on their website. The website said the order would ship by April 20th, but it wasn't shipped until May 4th. I called customer service 5 times and each time I was given an excuse (computers are down, need to consult with my coworker, need to call the manufacturer) and was told they had to call me back. I never received a return phone call, not once. I also emailed customer service twice and received no answers to my questions. When my dining room set finally arrived, the box had been ripped and the table had a big gouge on the top of it. I called customer service and explained that I need a replacement right away. I was told that their policy is to have the damaged table shipped back so they can determine that it was damaged and then they will order a replacement. Rep said this is the policy so people don’t lie about damage just to return the furniture for a refund. This is an interesting policy considering I don’t want a refund; I just want furniture that isn’t damaged. I had to email photos to Gately’s to prove the table was damaged. Gately’s had to email the photos to the manufacturer. I immediately emailed the photos. Unfortunately, the Gately's rep waited two business days before forwarding the photos to the manufacturer. Obviously there is no sense of urgency to service their customers. This is a very frustrating experience. Gately's has had my money for over a month and my order is still not complete. I will never recommend this store to anyone. "
"One of the Worst SIte to order. BUYERS BEWARE! They never send any email. They dont answer phone calls. They dont reply to emails. But they charge your CC in few minutes. Its been over 3 weeks and they havent even shipped the item. *** DO NOT BUY FROM THEM *** I PROMISE THAT YOU WILL BE DISAPOINTED ***** "
"This store is terriable. Customer service takes 30-45 mins anytime you call. They sent wrong item, promised replacement, nothing has happened yet 8 days later. I will never buy from again"
"Speaking specifically about Gately's Shopping Network and the DesignDining.com site they run I will recommend to any person looking at purchasing furniture or anything else they sell to STAY AWAY.
I am currently looking into some legal action against them but wanted to at least warn potential buyers of what they can expect.
I ordered a dining room table from them along with 8 chairs. Online they estimated arrival of the products on 6/23.
I waited until 6/26 and sent an email to their customer service address noting they guaranteed response within 1 business day. I got no reply. I tried calling on 6/27 and waited 20 minutes to be patched through.
When I finally got someone I was told they didn't know if it had shipped and they had to talk to their supervisor to figure it out. They then said they would be back in touch with me on my cell number within two business days. I tried to ask them why it took two days to find out if something had shipped - but they kept using the "we have to talk to our supervisor line".
I then sent two follow up emails - to which there has been no reply.
I called again and was told I had reached them after hours despite it being 90 minutes before their customer service lines were supposed to close. (They state their hours of operation on the message.) They then asked that I leave a message - and when I tried was told the mailbox was full and no more messages could be left.
I tried one more time on 7/2 and stayed on hold 30 minutes before the automated message came on saying there were too many calls (high call volume) and they couldn't get to me but thanks for calling and directed me to another mailbox.
I have now been on hold 30 minutes trying to reach them again to cancel my order.
Please do not order ANYTHING from any Gately Shopping Network site as I want to help you avoid the same issues I have had."
"This Company was THE WORST! I wish I had read the reviews. My experience is the same. I ordered, they took only minutes to take my money. I never received a confirmation email. I had to call to get my conf #. I was told I would receive my futon in 3 weeks. I started checking the status of my order about a week later and it said it was processed. I called a CSR to find out about shipping dates. I was told that they would have to call me back "Tomorrow" which was their magic word. So I waited for a return call. Never came. I called back as well as emailed. I received a response via email stating that they where looking into the status and would contact me "Tomorrow". Still no phone call or email, I called again. Each time I called I was on hold no less than 30 minutes. And on occassion, I was even disconnected due to "high call volume". I called back but instead of choosing Customer Service option, I chose the Sales option. My call was answered in less than 3 minutes. I explained that I was looking to get info in my order. I was immediately transferred by the rather rude Sales Rep to Customer Service. Finally my call was answered. The CSR seemed very friendly as I explained my frustration. She said she was going to put me on hold while she talks to her superviser "Drew". She came back on line and told me she was transferring me to Drew and he would help me. She transferred me, but instead of getting the superviser, I get his voicemail! After she had just spoken with him regarding my complaint. I Then began to call every day. Each time, on hold at least 30 minutes. Finally I got a rep who said he would contact the wharehouse, and he would call me back. He actually did call me back and told me that the futon I had ordered was out of stock in the California wharehouse. But he was going to check the Tampa wharehouse and call me back. He did call me back and told my that the Tampa facility had it in stock and it would be shipped out either the next day or the day after. And I would receive a call to confirm shipment. I hung up satisfied for the first time. I waited 5 days without hearing anything. I began to call them once again. Going through the same situations of long hold times, and CSR's that did not have a clue how to handle the situation. I eventually spoke to a rep that actually looked into my file and read all the contact and notes regarding my order. SHe put me on hold..When she came back, she told me the futon I ordered was not in stock in CA. I told her I had been told the same and it was being shipped from their Tampa facility. SHe put me on hold again, and when she came back, she told me that no one from the CA wharehouse contacted the Tampa wharehouse to ship the futon and now the Futon I ordered was out of stock at both wharehouses. I would have to wait a month for them to restock. The story is so much longer than what I have written here. I cancelled my order and was told that I would have to wait 10 days for my cancellation to even be processed. I then contacted the better business bureau. I filed a claim against Gately's. Their response to my complaint was that they had given me a credit to be used with them in the future. I then responded to the complaint stating that I did not want a credit and was very specific about a refund. They eventually refunded my purchase, but there final response was that their refund policy was to supply a refunf in 3 to 5 business days. I received mine only after filing a complaint and it took them 14 days. STAY AWAY FROM GATELY"S. They are a horrible company. The Gately's store I used was www.thefutonsstore.com. Their customer service is horrible. I can't believe that this company is still in business. TRUST ME, STAY AWAY."
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posted Aug-21-2006 
posted Apr-19-2007 
![Share](javascript:share_rating({"review_body":"Total turn-off. After 1 months of waiting for my purchase to arrive, I called up. They promised to return call. After another month I called again. They blamed their vendor for non-shipment. But who can they blame for failing to respond to e-mail or phone inquiries? On-hold times for their customer service line: 15 minutes the first time; 30 minutes the second.","link":"http:\/\/www.resellerratings.com\/store\/Gately_s\/comment\/272398#comment272398","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Gately_s.jpg","store_name":"Gately\u0027s","username":"eguppy","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Terrible Transaction. Slow and incomplete delivery. The Futon set order arrived WITHOUT the mattress! Supposedly the mattress will arrive in a few more days (holding my breath). The Adonis futon sold to me had a major problem: one of the seat deck wooden members had the T-Nuts installed on the wrong side. I had it mostly assembled when I realized this, then had to tear it appart, pry out the nuts, pound them in on the correct side, and re-assemble. Their customer service will promise the moon when you are ordering, but after that, you won\u0027t hear from them unless you call them yourself. After calling them and outlining the problems with this transaction, all the CSR said was \u0022Sorry\u0022. I think it is Gately\u0027s that is \u0022sorry\u0022. I know I won\u0027t buy from them again!","link":"http:\/\/www.resellerratings.com\/store\/Gately_s\/comment\/281694#comment281694","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Gately_s.jpg","store_name":"Gately\u0027s","username":"cooncat","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Purchased curve bar from Sleek Spaces.com a\/k\/a Gately - which they don\u0027t tell you until AFTER you\u0027ve ordered. It said it would ship within 4-5 days. I got a confirmation immediately and they hit my credit card 4 days later so I thought it was shipping and would be arriving soon. Nothing. I emailed the customer service link twice which said all inquiries would be answered w\/i 24 hours. No response. I called the number and had to wait to talk to someone for over 30 minutes. They told me they would check with the vendor on shipping and call me right back. They did not call. I emailed again and again they say they are checking with the vendor. It\u0027s been almost a month and I can\u0027t get anyone to verify the order or tell me when it\u0027s supposed to ship. I am now looking at cancelling the order - tryin to recover the money from my credit card and trying to find something else that will work in place of this product. WHAT A PITA! Apparently Gately sells things they don\u0027t actually have but they don\u0027t tell you that until after they have your money. I would never deal with this company again. ","link":"http:\/\/www.resellerratings.com\/store\/Gately_s\/comment\/310432#comment310432","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Gately_s.jpg","store_name":"Gately\u0027s","username":"lsdphoto","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have had the exact same experiences as others on that have reviewed this site. I ordered something that the website said was in stock. When I found out it wasn\u0027t I cancelled the order, it took me two tries to get a confirmation email which I recieved on April 3rd. My credit card has still not been credited for the cancellation as of April 19th even though they said it would be 72 hours. I called numerous times but get transferred or the person on the phone tells me they can\u0027t do anything. I have started the process of taking the dispute up with AMEX so we will see what happens. I would NOT deal with this website or any of the the other Gately\u0027s Family of stores again.","link":"http:\/\/www.resellerratings.com\/store\/Gately_s\/comment\/311890#comment311890","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Gately_s.jpg","store_name":"Gately\u0027s","username":"metindall","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have experienced the same horrible service from Gately\u0027s as the other reviews on this site. I wish I had seen this site before ordering. The only reason I ordered from designdining.com was because the furniture was in stock and the delivery date was listed on their website. The website said the order would ship by April 20th, but it wasn\u0027t shipped until May 4th. I called customer service 5 times and each time I was given an excuse (computers are down, need to consult with my coworker, need to call the manufacturer) and was told they had to call me back. I never received a return phone call, not once. I also emailed customer service twice and received no answers to my questions. When my dining room set finally arrived, the box had been ripped and the table had a big gouge on the top of it. I called customer service and explained that I need a replacement right away. I was told that their policy is to have the damaged table shipped back so they can determine that it was damaged and then they will order a replacement. Rep said this is the policy so people don\u2019t lie about damage just to return the furniture for a refund. This is an interesting policy considering I don\u2019t want a refund; I just want furniture that isn\u2019t damaged. I had to email photos to Gately\u2019s to prove the table was damaged. Gately\u2019s had to email the photos to the manufacturer. I immediately emailed the photos. Unfortunately, the Gately\u0027s rep waited two business days before forwarding the photos to the manufacturer. Obviously there is no sense of urgency to service their customers. This is a very frustrating experience. Gately\u0027s has had my money for over a month and my order is still not complete. I will never recommend this store to anyone. ","link":"http:\/\/www.resellerratings.com\/store\/Gately_s\/comment\/315273#comment315273","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Gately_s.jpg","store_name":"Gately\u0027s","username":"nothappyatall8","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"One of the Worst SIte to order. BUYERS BEWARE! They never send any email. They dont answer phone calls. They dont reply to emails. But they charge your CC in few minutes. Its been over 3 weeks and they havent even shipped the item. <br>*** DO NOT BUY FROM THEM *** I PROMISE THAT YOU WILL BE DISAPOINTED *****<br> ","link":"http:\/\/www.resellerratings.com\/store\/Gately_s\/comment\/317473#comment317473","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Gately_s.jpg","store_name":"Gately\u0027s","username":"211655","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This store is terriable. Customer service takes 30-45 mins anytime you call. They sent wrong item, promised replacement, nothing has happened yet 8 days later. I will never buy from again","link":"http:\/\/www.resellerratings.com\/store\/Gately_s\/comment\/322373#comment322373","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Gately_s.jpg","store_name":"Gately\u0027s","username":"circpro","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Speaking specifically about Gately\u0027s Shopping Network and the DesignDining.com site they run I will recommend to any person looking at purchasing furniture or anything else they sell to STAY AWAY.<br><br>I am currently looking into some legal action against them but wanted to at least warn potential buyers of what they can expect.<br><br>I ordered a dining room table from them along with 8 chairs. Online they estimated arrival of the products on 6\/23.<br><br>I waited until 6\/26 and sent an email to their customer service address noting they guaranteed response within 1 business day. I got no reply. I tried calling on 6\/27 and waited 20 minutes to be patched through.<br><br>When I finally got someone I was told they didn\u0027t know if it had shipped and they had to talk to their supervisor to figure it out. They then said they would be back in touch with me on my cell number within two business days. I tried to ask them why it took two days to find out if something had shipped - but they kept using the \u0022we have to talk to our supervisor line\u0022.<br><br>I then sent two follow up emails - to which there has been no reply.<br><br>I called again and was told I had reached them after hours despite it being 90 minutes before their customer service lines were supposed to close. (They state their hours of operation on the message.) They then asked that I leave a message - and when I tried was told the mailbox was full and no more messages could be left.<br><br>I tried one more time on 7\/2 and stayed on hold 30 minutes before the automated message came on saying there were too many calls (high call volume) and they couldn\u0027t get to me but thanks for calling and directed me to another mailbox.<br><br>I have now been on hold 30 minutes trying to reach them again to cancel my order.<br><br>Please do not order ANYTHING from any Gately Shopping Network site as I want to help you avoid the same issues I have had.","link":"http:\/\/www.resellerratings.com\/store\/Gately_s\/comment\/323010#comment323010","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Gately_s.jpg","store_name":"Gately\u0027s","username":"mgellis","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This Company was THE WORST! I wish I had read the reviews. My experience is the same. I ordered, they took only minutes to take my money. I never received a confirmation email. I had to call to get my conf #. I was told I would receive my futon in 3 weeks. I started checking the status of my order about a week later and it said it was processed. I called a CSR to find out about shipping dates. I was told that they would have to call me back \u0022Tomorrow\u0022 which was their magic word. So I waited for a return call. Never came. I called back as well as emailed. I received a response via email stating that they where looking into the status and would contact me \u0022Tomorrow\u0022. Still no phone call or email, I called again. Each time I called I was on hold no less than 30 minutes. And on occassion, I was even disconnected due to \u0022high call volume\u0022. I called back but instead of choosing Customer Service option, I chose the Sales option. My call was answered in less than 3 minutes. I explained that I was looking to get info in my order. I was immediately transferred by the rather rude Sales Rep to Customer Service. Finally my call was answered. The CSR seemed very friendly as I explained my frustration. She said she was going to put me on hold while she talks to her superviser \u0022Drew\u0022. She came back on line and told me she was transferring me to Drew and he would help me. She transferred me, but instead of getting the superviser, I get his voicemail! After she had just spoken with him regarding my complaint. I Then began to call every day. Each time, on hold at least 30 minutes. Finally I got a rep who said he would contact the wharehouse, and he would call me back. He actually did call me back and told me that the futon I had ordered was out of stock in the California wharehouse. But he was going to check the Tampa wharehouse and call me back. He did call me back and told my that the Tampa facility had it in stock and it would be shipped out either the next day or the day after. And I would receive a call to confirm shipment. I hung up satisfied for the first time. I waited 5 days without hearing anything. I began to call them once again. Going through the same situations of long hold times, and CSR\u0027s that did not have a clue how to handle the situation. I eventually spoke to a rep that actually looked into my file and read all the contact and notes regarding my order. SHe put me on hold..When she came back, she told me the futon I ordered was not in stock in CA. I told her I had been told the same and it was being shipped from their Tampa facility. SHe put me on hold again, and when she came back, she told me that no one from the CA wharehouse contacted the Tampa wharehouse to ship the futon and now the Futon I ordered was out of stock at both wharehouses. I would have to wait a month for them to restock. The story is so much longer than what I have written here. I cancelled my order and was told that I would have to wait 10 days for my cancellation to even be processed. I then contacted the better business bureau. I filed a claim against Gately\u0027s. Their response to my complaint was that they had given me a credit to be used with them in the future. I then responded to the complaint stating that I did not want a credit and was very specific about a refund. They eventually refunded my purchase, but there final response was that their refund policy was to supply a refunf in 3 to 5 business days. I received mine only after filing a complaint and it took them 14 days. STAY AWAY FROM GATELY\u0022S. They are a horrible company. The Gately\u0027s store I used was www.thefutonsstore.com. Their customer service is horrible. I can\u0027t believe that this company is still in business.<br>TRUST ME, STAY AWAY.","link":"http:\/\/www.resellerratings.com\/store\/Gately_s\/comment\/323845#comment323845","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Gately_s.jpg","store_name":"Gately\u0027s","username":"satxbud","rating":"1"}, "single");){kind=link}
"Ordered on Gately's Web site on July 14th and was informed at the time of purchase that "we expect your order to ship between 7/16 and 7/18". Product eventually shipped on August 1 after numerous phone calls to an indifferent customer support staff. Gately's promotes its service but does not deliver. I will not order from this company again."