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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 13100 STATE ROAD 54
    • Contact: sales@gatecrafters.com
    • Phone: 800-537-4283
    • Customer Support: 800-537-4283
    • Business Hours: 9am - 9pm EST / 7 days
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.50/10 8.50/10
    Chance of future purchase: Rating 9.17/10 9.17/10
    Shipping & packaging: Rating 6.67/10 6.67/10
    Customer service: Rating 6.67/10 6.67/10
    Return/Replacement policy: Rating 8.75/10 8.75/10

What is this?

584 Customer Reviews

Rating 8/10
4/5
modified review posted

"Ordered 7-3-14. Took most of the following week to get not only verified of order, but also information on shipping. Failed to call back timely, and had to re-call for results, no follow through. When I finally started getting somewhere, they informed me of an out of stock, and need another week to obtain. Received 7-17-14.
Otherwise OK.
The out of stock seemed to throw a wrench in their gears.
"


Rating 4/10
2/5
modified review posted

"I cancelled the order because the order was still not shipped a week later when I contacted Alex, my representative. The orders department had overlooked a timely shipping of this relatively small order.
The silver lining was that Alex was great in assisting me cancel and refund my purchase.
"


Rating 10/10
5/5
modified review posted

"terrific customer service and trubleshooting. Very responded to my needs. everything worked and it is the first I ever installed"


Rating 10/10
5/5
modified review posted

"Judy was very knowledgable and new her product,"


Rating 2/10
1/5
modified review posted

"ordered part and was sent priority mail ( 2 to 3 days) with tracking number. No tracking number was available until 2 days before receiving. Ordered part on 6/30/14 and did not receive until 7/11/14. Could not get anyone (alex) to answer emails punctually. Price was good but my gate was out of order for almost 2 weeks. I rather pay the higher price and get it on time. very poor service."

modified review Rep reply posted Jul-18-2014

GateCrafters, Gatecrafters.com rep has responded

“Since we did not deliver the product in a timely manner we refunding the shipping charges on the order. Please see our customers reply in regard to this, "thanks for trying to make my purchase better. refunding the shipping is a good start. most of the prices are better than other companies and you are willing to match those prices if they are not. I will definitely order from this company again." Thank you for allowing us to serve you.”


Rating 6/10
3/5
modified review posted

"Have just installed gate and it is not working yet so cannot rate. May need some help on wiring problem."


Rating 10/10
5/5
modified review posted

"I like the way Gatecrafters is always there to happily help if ever there is a problem."


Rating 6/10
3/5
modified review posted

"The remote I ordered does not work. When I called for technical assistance I was told I would get a call back. My information was taken. I have not received that call. I also ordered a circuit board. It had been modified. Therefore needing to order another remote receiver to be able to open the gate. "


Rating 10/10
5/5
modified review posted

"after delivery support made the difference, thank u."


Rating 2/10
1/5
modified review posted

"Parts missing in original shipment. Spent hours on the phone trying to get new parts. Took two more shipments and weeks delay that cost me time and money for a contractor who was waiting each day for the material."


Rating 10/10
5/5
modified review posted

"Good responses by Alex on chat and email. He knew the answers and was very polite."


Rating 10/10
5/5
modified review posted

" The bracket was too thick. Waiting on gatecrafters too send a new shaved one, was told i would receive in 3 days, its been 6. Still no.bracket , Im stuck waiting .

Update
Matt from Gatecrafters contacted me and have been working really hard to resolve issue. Fedex lost package.
The product is great . Very quiet gate openers. . This is my 2nd purchase. Estate swing openers.




"


Rating 10/10
5/5
modified review posted

"I spoke with Judy, who directed me to Apollo Gate technical support. The tech at Apollo helped me troubleshoot the board, which turned out to be bad. I then went back and ordered the board online. Two days later I had a new board and my problem was fixed.

Very good website and service!
"


Rating 10/10
5/5
modified review posted

"fast delivery and just what I needed"


Rating 10/10
5/5
modified review posted

"Quick delivery and quality parts."


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