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Stores > Gatecrafters.com

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  • Gatecrafters.co

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 13100 STATE ROAD 54
    • Contact: sales@gatecrafters.com
    • Phone: 800-537-4283
    • Customer Support: 800-537-4283
    • Business Hours: 9am - 9pm EST / 7 days
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.75/10 7.75/10
    Chance of future purchase: Rating 7.75/10 7.75/10
    Shipping & packaging: 0.00/10
    Customer service: Rating 8.44/10 8.44/10
    Return/Replacement policy: 0.00/10
No Avatar

Verified Customer
Rating 2/10
1/5
2017-02-16

Can't make purchase

"Terrible website, can't complete purchase. Do you want money?"

This review was modified by juliancstocker on February 21 2017 12:00:29 AM
Rep reply posted Feb-17-2017

A rep from Gatecrafters.com, GateCrafters, has responded

“Good morning Julian.

We apologize about your frustration with attempting to make a purchase on our sister site, DIYReverseOsmosis.com. Thank you for bringing this error to our attention. We looked into our records, and noticed that you were able to go through the check out, but were unsuccessful due to an input error with your credit card information. We are going to have your Senior Customer Sales Representative Bill call you this morning to help you complete your order. ”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-02-16

"Great customer service. Thanks"

This review was modified by ryan-39904 on February 21 2017 07:07:43 AM
Rep reply posted Feb-17-2017

A rep from Gatecrafters.com, GateCrafters, has responded

“Thank you Ryan for leaving a 5-star review about your experience with your personal sales rep Amanda. I have notified her Manager so that she can be recognized. Look forward to seeing you again soon! ”


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Verified Customer
Rating 10/10
5/5
2017-02-16

"Easy to follow once placing a purchase."

This review was modified by diane-42817 on February 21 2017 07:07:53 AM
Rep reply posted Feb-16-2017

A rep from Gatecrafters.com, GateCrafters, has responded

“Thank you Diane for choosing GateCrafters.com for your needs! We are glad that you found the process easy. We hope to see you again soon! ”


No Avatar

Verified Customer
Rating 4/10
2/5
2017-02-16

"it was an easy website to use"

This review was modified by mike-76524 on February 21 2017 12:00:13 AM
Rep reply posted Feb-20-2017

A rep from Gatecrafters.com, GateCrafters, has responded

“Thank you Mike for choosing GateCrafters.com! We are glad that you found our website easy to use! We see that you left a 2-star review. If there was an issue with your order, please reach out to our Customer Service Manager at officeofthepresident@webdirectbrands.com, or the Marketing Director at marketing@webdirectbrands.com. ”


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Verified Customer
Rating 6/10
3/5
2017-02-15

Not sure what I think until I receive the product.

"I ordered on line. No experience to talk about yet."

This review was modified by officemgr-25132 on February 17 2017 11:30:02 AM
Rep reply posted Feb-16-2017

A rep from Gatecrafters.com, GateCrafters, has responded

“Good morning! Thank you for choosing GateCrafters.com for your needs! We encourage you to come back and update your review once you receive your product. Have a great week! ”


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Verified Customer
Rating 10/10
5/5
2017-02-11

Best online Gate Services

"Always Very easy to use and extremely helpful and informative. Do not even bother with the competition, there really is none to consider!"

This review was modified by lloydleve on February 21 2017 07:07:31 AM
Rep reply posted Feb-13-2017

A rep from Gatecrafters.com, GateCrafters, has responded

“Thank you Lloyd, for choosing GateCrafters.com for your Estate Swing product needs! I have notified Bill's manager of your 5-star review so that he is aware. Estate Swing is one of the top selling DIY gate opener brands in America today. Estate Swing backs its professional grade openers and accessories with custom manuals, how-to videos and industry leading warranties. If you need any additional support we can be reached 9AM - 9PM EST, 7 days a week! We hope to see you again soon for any of your additional Estate Swing needs! ”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-02-10

"Great Price, however the website is not very user friendly."

This review was modified by fredxarasteh on February 21 2017 07:07:35 AM
Rep reply posted Feb-13-2017

A rep from Gatecrafters.com, GateCrafters, has responded

“Thank you Fred, for choosing GateCrafters.com for your LiftMaster needs! For the last 45 years, LiftMaster has been a driving force in Gate Operators, Access Control Systems, Accessories and more. GateCraters.com is proud to be a dealer of such a prestigious brand and looks forward to selling their products for many years to come. We appreciate the feedback as to your experience with using GateCrafters.com, we are always looking for way to optimize our user experience. If you would like to elaborate on how we can improve our site, please send your feedback to marketing@webdirectbrands.com. We would love to hear your ideas! We hope to see you again soon for any additional gate opener accessories! ”


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Verified Customer
Rating 8/10
4/5
2017-02-08

"A little hard to get in touch with your sales rep for your order."

This review was modified by facchogg on February 10 2017 08:15:01 PM
Rep reply posted Feb-09-2017

A rep from Gatecrafters.com, GateCrafters, has responded

“Good afternoon! Thankyou for leaving your 4-star review on ReSellerRatings! At GateCrafters our customers are extremely important to us. We apologize for the delay in reaching your sales representative Tiffany. I have spoken to her manager about the situation to ensure this doesn't happen again. We provide support 9AM to 9PM, 7 days a week. If you ever find yourself needing to reach someone, which hopefully won't happen again, feel free to reach out to OfficeOfThePresident@WebDirectBrands.com. This e-mail goes straight to our Customer Service Manager Josh, and he will make sure you get the help you need. Thank you for choosing GateCrafters.com and we look forward to seeing you again soon! ”


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Verified Customer
Rating 10/10
5/5
2017-02-07

Panic extravaganza

"Price is phenomenal. Can't wait to see the product
Will be purchasing more.
"

This review was modified by Ryan_klesko on February 21 2017 07:08:11 AM
Rep reply posted Feb-08-2017

A rep from Gatecrafters.com, GateCrafters, has responded

“Thank you Ryan for choosing GateCrafters.com! We strive at GateCrafters.com to be an affordable solution for DIY consumers on the online market. We look forward to seeing you again soon! ”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-02-07

Apollo 1500 repair

"Web site worked well, follow up email and info from Judy was outstanding, technical support was easy to obtain and Kevin was very helpful in providing technical guidance. very pleased with this experience. On line ordering for parts works best when you have real people that know the business available to follow up and provide info to the customer.
Overall a very positive experience.
"

This review was modified by kennedytdk on February 09 2017 12:00:02 PM
Rep reply posted Feb-07-2017

A rep from Gatecrafters.com, GateCrafters, has responded

“Thank you Tom for choosing GateCrafters.com for your Apollo replacement part needs! . We strive at GateCrafters.com to be an affordable solution for DIY consumers on the online market. When it comes to driveway gates and all gate accessories, no other retail store or website has this level of commitment to customer service. We are dedicated to giving you the technical support if and when you need it! If you are installing your gate or gate opener that was purchased from Gate Crafters, our Extended Tech Support hours of 9am - 9pm Eastern Time will be there for you.”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-02-03

spot on

"Product was as described and delivery was right on time! Great job guys!"

This review was modified by danslocksmithco on February 07 2017 12:15:10 AM
Rep reply posted Feb-06-2017

A rep from Gatecrafters.com, GateCrafters, has responded

“Good morning Dan! Thank you for choosing GateCrafters.com! We strive to provide the best prices, service, with fast shipping. We look forward to seeing you again soon! ”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-02-03

highly recommended

"David is the bomb. Been trying to fix this for 3 weeks!"

This review was modified by blampert2 on February 07 2017 12:00:32 AM
Rep reply posted Feb-03-2017

A rep from Gatecrafters.com, GateCrafters, has responded

“Thank you Ben for choosing GateCrafters.com for your Estate Swing product needs! I have notified David of your 5-star review so that he is aware. Estate Swing is one of the top selling DIY gate opener brands in America today. Estate Swing backs its professional grade openers and accessories with custom manuals, how-to videos and industry leading warranties. If you need any additional support we can be reached 9AM - 9PM EST, 7 days a week! We hope to see you again soon for any of your additional Estate Swing needs! ””


No Avatar

Verified Customer
Rating 10/10
5/5
2017-01-19

SatisfactionCrafters

"I was amazed at how quickly my gate opener arrived after ordering. Some companies that offer free shipping take forever to get the purchase to the buyer - not
Gatecrafters. Everything was packaged very will and received in great shape. I was especially pleased that a company representative was assigned to be my contact. The representative was easy to contact and very helpful. This is the most pleasant online buying experience I have encountered.
"

This review was modified by rmpeevey on January 24 2017 12:01:00 AM
Rep reply posted Jan-20-2017

A rep from Gatecrafters.com, GateCrafters, has responded

“Thank you Robert for choosing GateCrafters.com for your GTO gate opener needs! They have been a leader in the DIY market since 1980s and has provided affordable gate opener solutions for customers all over the world. We take pride in being able to sell their products, and we hope that your new GTO/ Linear Gate Opener provides you and your family with safety and security for many years to come. I have notified Amanda's manager about the wonderful experience you received through out the purchasing and shipping process, so that she can be recognized. We look forward to seeing you again for any other needs you may have in the future! ”


No Avatar

Verified Customer
Rating 10/10
5/5
2016-12-13

Great purchasing experience

"They answered all my question quickly designed an entrance gate that fits my needs exactly. Great company to work with. "

Rep reply posted Dec-15-2016

A rep from Gatecrafters.com, GateCrafters, has responded

“Thank you Chris for choosing GateCrafters.com for your semi-custom gate needs! Since 2002 Gate Crafters has provided over 100,000 homes, building and businesses added security to their property. I have informed Claudia's manager of her efforts. We look forward to seeing you soon! ”


No Avatar

Verified Customer
Rating 10/10
5/5
2016-12-12

Very knowledgeable staff

"I purchased the Estate Swing 1000H Single Swing Gate Opener and it has worked perfect! The smart usage feature really helped my husband out, he didn't need to go through the hassle of programming. Saved him so much time, and I knew that he didn't screw it up. When we purchased this item, Judy was very knowledgeable and ensured me that if my husband needed help, Alex, their head tech would be able to help him. The manual provided was step by step so Alex wasn't needed. But we are glad that if he needed help they would be there for us. This gate opener has given me a peace of mind, and I know that my family will be safe. I will be back to order more! "

Rep reply posted Dec-12-2016

A rep from Gatecrafters.com, GateCrafters, has responded

“Thank you for reaching out to ReSellerRatings to share about your wonderful experience with GateCrafters.com when purchasing your Estate Swing single swing gate opener! We are glad that your husband was able to successful install the opener. Estate Swing is one of the top selling DIY gate opener brands in America today. Estate Swing backs its professional grade openers and accessories with custom manuals, how-to videos and industry leading warranties. If you need any additional support we can be reached 9AM - 9PM EST, 7 days a week! We hope to see you again soon for any of your additional Estate Swing needs! ”


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