Gatecrafters.com Reviews - gatecrafters.com Ratings at ResellerRatings

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gatecrafters.com
Rating 8.89/10 309 reviews

8.89/100
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All Customer Reviews (309)


Rating 4/10 2/5
modified review posted Jun-12-2013

"The gate opener itself is great. We love it. The instruction manual that came with it is terrible!!! The instructions are complicated and impossible to understand. The pictures do not show what the installer is doing. The manual that came with the automatic lock was not even for our system. Thank goodness they do have technical help available until 9 pm 7 days a week. We had to call for help 3 times. On one of the calls, the tech told me that we should have received an email with the correct instructions for our installation. We did not receive the email and so were shooting in the dark. Once we got it installed and realized what the instructions were trying to say, it was easy. The whole thing could have been so easy if: 1. we had received the special email with the correct instructions or 2. They would make a simple DVD of someone installing the opener and accessories and include it with the product when they ship it. A movie is worth a thousand words. Over all we are satisfied with the product and the help we received from the poor tech on call when we needed help."

Rating 8/10 4/5
modified review posted Jun-11-2013

"Product arrived promptly. Installation instructions could have been more clear, but that is probably the fault of the manufacturer.

Thanks,
"

Rating 10/10 5/5
modified review posted Jun-11-2013

"No problems and it was delivered on time."

Rating 8/10 4/5
modified review posted Jun-11-2013

"Joel DeMio was helpful . We received no manuals on installation instructions what so ever. That was very frustrating, we are still waiting on our keypad and intercom. Lots of the options that we ordered, there is no information where these are to be mounted. Why would anyone think we just know that.
We were impressed with the quality of the dual gate opener."

Rating 10/10 5/5
modified review posted Jun-10-2013

"Good product and fast delvery"

Rating 6/10 3/5
modified review posted Jun-07-2013

"Order not yet received; however, I anticipate to be satisfied."

Rating 10/10 5/5
modified review posted Jun-06-2013

"Personnel very helpful. Shipping was fast.
Thanks for the help."

Rating 10/10 5/5
modified review posted Jun-05-2013

"OUR EXPERIENCE WAS EXCELLENT AS EXPECTED.
Wolf Creek Ranch"

Rating 10/10 5/5
modified review posted Jun-03-2013

"Excellent service very nice people told me what I wanted to know couldn't be better"

Rating 10/10 5/5
modified review posted Jun-03-2013

"Product arrived timely and was easy to install. "

Rating 10/10 5/5
modified review posted Jun-03-2013

"Gate Looks Great. It was delivered quickly after the order was placed."

Rating 10/10 5/5
modified review posted Jun-01-2013

"We wish the manual had not been a cheap copy. Some images were hard to see. Also the process was not necessarily in the order we were to follow. Ie. setting stop and open limits was described before we were to wire things. The phone help was excellent and when they could not help they referred us to someone that could. The Gate Crafters logo sticker was so poor it fell off in the box. Do they really think a puffy sticker is going to stay on outside in the weather when it won't even stay on in the box during shipping? Gate is very quiet. Moves smoothly. Would recommend. "

Rating 8/10 4/5
modified review posted May-31-2013

"One of the items I bought was backordered and I didn't know till after I paid for the order."

Rating 8/10 4/5
modified review posted May-31-2013

"All products as expected. Did not receive tracking info on one drop shipment."

Rating 10/10 5/5
modified review posted May-30-2013

"Only received opener part of order but seems fine and website works well, prices good. Hope gate and ease of installation meets expectations."

 
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