We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Zappos, Newegg | browse by category » or best/worst »

RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 13100 STATE ROAD 54
    • Contact: sales@gatecrafters.com
    • Phone: 800-537-4283
    • Customer Support: 800-537-4283
    • Business Hours: 9am - 9pm EST / 7 days
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.21/10 8.21/10
    Chance of future purchase: Rating 8.13/10 8.13/10
    Shipping & packaging: Rating 6.88/10 6.88/10
    Customer service: Rating 6.25/10 6.25/10
    Return/Replacement policy: Rating 6.88/10 6.88/10

What is this?

599 Customer Reviews

Rating 10/10
5/5
modified review posted

"Krista was great, we had a few setbacks, but she kept me well informed, and shipped out the replacement parts the same day. Technical support was also great, all of my questions had been answered."


Rating 4/10
2/5
modified review posted

"One of the crucial parts was wrong. When I called and sent digital pictures, they agreed they had sent the wrong part. They would send another. They said they had changed manufacturers and apparently I got one part from the old manufacturer and the rest from the new manufacturer. I did not give them high marks for that.

They had also left out one of the items I ordered and paid for. It was listed on the invoice, but did not come with the other pieces. Five days later, a package arrived. It contained the missing part (not crucial), but the important part that prevents anything from moving forward was not there. I called. They checked and said they were sorry. They could see that it did not get sent., even though it was scheduled to be sent. They would send it. I still do not have it.

As for the quality of the gate, etc. - I have no idea. I cannot install it. I am still waiting. So, I might say I am completely dissatisfied - but I am hoping that sometime this fall the crucial part will arrive and I will get the gate closer installed and it will work.
"


Rating 8/10
4/5
modified review posted

"There was an initial problem with my order, and I had to call to find out why my order hadn't arrived (no e-mail notification of a problem). I found Judy to be extremely helpful, and our initial problem was quickly resolved."


Rating 10/10
5/5
modified review posted

"I have made several purchases from them. I've always been very satisfied. They also provide great technical support over the phone."


Rating 8/10
4/5
modified review posted

"Some glitches in the ordering process. Not all items showed up at the same time. Had a 3 missing items from the order after all was supposedly recieved. Gatecrafters is now sending right accessories/equipment.

I'll update after I install the system and see how it's going to work.
"


Rating 10/10
5/5
modified review posted

"I found that ordering was easy and delivery was promt!"


Rating 8/10
4/5
modified review posted

"Great service, price and equipment. Very straightforward install and super quiet operation. The only reason for not giving 5 stars is because we were shorted the remotes. I emailed Judy, my sales person twice asking about the missing remotes. Called her to find out they were on back order. So, now I've a gate operator but have to get out of the car to utilize the post mounted opening device in order to operate the gate. I am expecting the remote units very soon. "


Rating 10/10
5/5
modified review posted

"Easy website to manage...even easier installation. Perfect for what we needed. "


Rating 10/10
5/5
modified review posted

"I have been doing business with GateCrafters for 7+ years. very good to work with, fair prices."


Rating 10/10
5/5
modified review posted

"Great help in ordering the right equipment, and helping me get it to work on our location!"


Rating 10/10
5/5
modified review posted

"Matt Raab did an outstanding job for us. From the time he picked up the phone on a Sunday afternoon until he guided us through to completion. What better employees can you possibly expect. Don't let him get away to some other firm. $$$$ helps.

He is one clever guy!

My e-mail to him says it all:
Hi Ron,

That is great that it worked out well! I'll be more than happy to assist if they decide to use this type of system on the other pools too. Have a great day!


On Thu, Jul 24, 2014 at 3:29 PM, RONALD KOLLMEYER wrote:

Gate Crafters - Web-DirectBrands Inc.

Hello Matt,

All three pool gates at the BWCIII pool are now fitted with your Mag locks and Z brackets. All hooked up to one irrigation timer and AC/DC converter. Comes our 8:15 sunset and the gates lock up, to reopen in unison at 8AM. We have also installed an emergency button switch inside the gate, not reachable from the outside, so the unweary will not be trapped. See attachment.

Total cost for the job was about $700 including conduits and wire and nuts and bolts. We were quoted in the thousands of dollars by other gate contractors to do a similar job. Of course our labor was contributed to the condominium.

We are now in compliance with our Insurance Agent's advice for a pool not lighted for nighttime use.

Again thanks for your help, we have three more pools who are candidates if the other Association so chooses!

Ron Kollmeyer


Ron Kollmeyer
"


Rating 10/10
5/5
modified review posted

"Super quick delivery, easy install and now we can actually have our gate open before we get right up to it and can control if from our home when visitors arrive... Wonderful!"


Rating 10/10
5/5
modified review posted

"good product, clear instructions....slight problem with shipping order/quantity..but was quickly resolved"


Rating 2/10
1/5
modified review posted

"I ordered a long range receiver/remote package to control my entrance gate. It was advertised as having a 1500 foot range. Because of delay in installing the gate, it was a while before I got to install the control. When I did, it would only operate the gate from about 500 feet unimpeded, line of sight, clearly in violation of the representation in the online advertising. Because my return was after the 30-day return policy, GateCrafters would not return my money."

modified review Rep reply posted Jul-25-2014

GateCrafters, Gatecrafters.com rep has responded

“Unfortunately, because the date of return is over 150 days out of our inventory, it would be beyond consideration to return the item to inventory and issue a refund. However the product has a 1 year warranty that it still within. The item could be tested for full range and replaced by manufacturer if defective.”


Rating 10/10
5/5
modified review posted

"Good shipping time. Great customer support. I would recommend them highly if you need to purchase an automatic gate opener."


Gatecrafters.com is a Merchant Member! Learn more

Gatecrafters.com is a merchant member
Gatecrafters.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,847 merchant members.