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"Excellent product. Dependable and will use again"
"Thanks for a quality product and speedy delivery!"
"Website is easy to use. Shipping is reasonably fast."
"There was a problem with my order and they took care of it promptly when it was brought to their attention. Thanks!"
"Love the product itself. However, I rec'd master board for gate opener and another for slave side of opener. Now I am ordering a remote accessory as well getting into a $500 repair investment plus original ordered kit and countless hours of installation. My remote sensor in drive is not responding nor is my accessory over ride switch as it was to keep gates open or closed as needed. Seems I could have ordered a complete new system given all the time to install and support old system. You should really provide upgrade and trade in options for returning customers. Most that can afford such products have the cash flow to upgrade/trade up as needed. Support is trying to help but seems to be hung up on tracing wires that are in the ground. Surely, you have enough info on your own accessories to support customers in the field with limited resources in their drive ways during adverse weather conditions using cell phones. Simply solution is for you to receive pics from customers so you can fully understand their systems and needs for various models. "
"Got my package that was for 5 day shipping , 2 weeks later. Just to find out that I was missing pieces to my replacement board. Also, I took me two calls to have someone realize that I knew what was talking about and that I really was missing the pieces that I knew were suppose to be there. So as long as I get them tomorrow as promised, I will be happy."
"Great service all that was promised. Thanks you!"
"The only thing I would have liked as a consumer would be a little more technical support. It was good but for someone who never deals with gates a little more hand-holding would be nice. The manual should only include the information on the specific model number that has been bought. It is confusing when other model information is in the manual All people that I dealt with were very nice and personable. "
"Super fast delivery low prices great to do business with. "
"Installed the E-S1000D gate openers this weekend. They are much quieter than I expected them to be. Great product!"
"Krista was great, we had a few setbacks, but she kept me well informed, and shipped out the replacement parts the same day. Technical support was also great, all of my questions had been answered."
"One of the crucial parts was wrong. When I called and sent digital pictures, they agreed they had sent the wrong part. They would send another. They said they had changed manufacturers and apparently I got one part from the old manufacturer and the rest from the new manufacturer. I did not give them high marks for that.They had also left out one of the items I ordered and paid for. It was listed on the invoice, but did not come with the other pieces. Five days later, a package arrived. It contained the missing part (not crucial), but the important part that prevents anything from moving forward was not there. I called. They checked and said they were sorry. They could see that it did not get sent., even though it was scheduled to be sent. They would send it. I still do not have it.As for the quality of the gate, etc. - I have no idea. I cannot install it. I am still waiting. So, I might say I am completely dissatisfied - but I am hoping that sometime this fall the crucial part will arrive and I will get the gate closer installed and it will work."
"There was an initial problem with my order, and I had to call to find out why my order hadn't arrived (no e-mail notification of a problem). I found Judy to be extremely helpful, and our initial problem was quickly resolved."
"I have made several purchases from them. I've always been very satisfied. They also provide great technical support over the phone."
"Some glitches in the ordering process. Not all items showed up at the same time. Had a 3 missing items from the order after all was supposedly recieved. Gatecrafters is now sending right accessories/equipment. I'll update after I install the system and see how it's going to work."