We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Zappos, Newegg | browse by category » or best/worst »

RatingsRating
Store InformationStore Info
Full Rating Profile
    • Address: 13100 STATE ROAD 54
    • Contact: sales@gatecrafters.com
    • Phone: 800-537-4283
    • Customer Support: 800-537-4283
    • Business Hours: 9am - 9pm EST / 7 days
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.06/10 8.06/10
    Chance of future purchase: Rating 8.25/10 8.25/10
    Shipping & packaging: Rating 7.50/10 7.50/10
    Customer service: Rating 6.75/10 6.75/10
    Return/Replacement policy: Rating 7.92/10 7.92/10

What is this?

612 Customer Reviews

Rating 10/10
5/5
modified review posted

"Great customer service! Quality product. I purchased the US Automatic patriot gate opener along with wireless intercom. Everything went together and worked right the first time."


Rating 10/10
5/5
modified review posted

"Each person that I talked with was very knowledgeable and pleasant. The info that they provided about two different manufacturers of gate openers helped me decide which one would be best for our application. The person who took my order was very quick and helpful in completing the order."


Rating 10/10
5/5
modified review posted

"Gatecrafters is a good place to purchase your gate openers and supplies. They carry most of the major brands and are priced very good. In my opinion , you can not beat their customer service. I would certainly recommend them to anyone who is in the market for gate supplies."


Rating 10/10
5/5
modified review posted

"Excellent product. Dependable and will use again"


Rating 10/10
5/5
modified review posted

"Thanks for a quality product and speedy delivery!"


Rating 10/10
5/5
modified review posted

"Website is easy to use. Shipping is reasonably fast."


Rating 10/10
5/5
modified review posted

"There was a problem with my order and they took care of it promptly when it was brought to their attention. Thanks!"


Rating 4/10
2/5
modified review posted

"Love the product itself. However, I rec'd master board for gate opener and another for slave side of opener. Now I am ordering a remote accessory as well getting into a $500 repair investment plus original ordered kit and countless hours of installation. My remote sensor in drive is not responding nor is my accessory over ride switch as it was to keep gates open or closed as needed. Seems I could have ordered a complete new system given all the time to install and support old system. You should really provide upgrade and trade in options for returning customers. Most that can afford such products have the cash flow to upgrade/trade up as needed. Support is trying to help but seems to be hung up on tracing wires that are in the ground. Surely, you have enough info on your own accessories to support customers in the field with limited resources in their drive ways during adverse weather conditions using cell phones. Simply solution is for you to receive pics from customers so you can fully understand their systems and needs for various models. "


Rating 4/10
2/5
modified review posted

"Got my package that was for 5 day shipping , 2 weeks later. Just to find out that I was missing pieces to my replacement board. Also, I took me two calls to have someone realize that I knew what was talking about and that I really was missing the pieces that I knew were suppose to be there. So as long as I get them tomorrow as promised, I will be happy."


Rating 10/10
5/5
modified review posted

"Great service all that was promised. Thanks you!"


Rating 8/10
4/5
modified review posted

"The only thing I would have liked as a consumer would be a little more technical support. It was good but for someone who never deals with gates a little more hand-holding would be nice. The manual should only include the information on the specific model number that has been bought. It is confusing when other model information is in the manual All people that I dealt with were very nice and personable. "


Rating 10/10
5/5
modified review posted

"Super fast delivery low prices great to do business with. "


Rating 10/10
5/5
modified review posted

"Installed the E-S1000D gate openers this weekend. They are much quieter than I expected them to be. Great product!"


Rating 10/10
5/5
modified review posted

"Krista was great, we had a few setbacks, but she kept me well informed, and shipped out the replacement parts the same day. Technical support was also great, all of my questions had been answered."


Rating 4/10
2/5
modified review posted

"One of the crucial parts was wrong. When I called and sent digital pictures, they agreed they had sent the wrong part. They would send another. They said they had changed manufacturers and apparently I got one part from the old manufacturer and the rest from the new manufacturer. I did not give them high marks for that.

They had also left out one of the items I ordered and paid for. It was listed on the invoice, but did not come with the other pieces. Five days later, a package arrived. It contained the missing part (not crucial), but the important part that prevents anything from moving forward was not there. I called. They checked and said they were sorry. They could see that it did not get sent., even though it was scheduled to be sent. They would send it. I still do not have it.

As for the quality of the gate, etc. - I have no idea. I cannot install it. I am still waiting. So, I might say I am completely dissatisfied - but I am hoping that sometime this fall the crucial part will arrive and I will get the gate closer installed and it will work.
"


Gatecrafters.com is a Merchant Member! Learn more

Gatecrafters.com is a merchant member
Gatecrafters.com participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,865 merchant members.