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"I have been using this company for renting Wii games since the end of April. They're like Netflix and GameFly rolled into one, but my experience is only for renting games. I have the 2-out plan.
The only good thing I can say is that they are cheap, but like most things, you get what you pay for. The first game shipped out a day after I signed up, but the second one took another week, and only after I complained. I've had to complain two more times for the same reason: after returning a game, it takes a week or more for them to ship a new one.
I've made sure my queue has at least 10 items in it, and all but one of them display a full availability bar, yet customer service keeps saying that availability is only a general indication of when I can expect a title to ship. This is a lousy excuse.
To top it off, each time I've complained, customer service has extended membership to compensate me for lost time. I was satisfied with this, until I noticed the other day that only this most recent complaint had actually extended my membership. The first two times, they lied, because I've been billed at the end of April, May and June. Only this last complaint has moved the next billing date from the end of July to the end of August.
I asked for a refund for the last billing and they told me that they do not issue refunds. I am considering contesting the charge with my credit card company.
Needless to say, the low price is not worth the atrocious service I've received. I will be canceling my membership a few days before the next billing and will never use this company again."
"16 movies in queue, signed up for 6 out at a time, never even shipped one of them in the two week trial. Support said add more movies to the queue. I responded: If you do not have even one movie out of the 16 in my queue, then why bother staying in business? Why list movies that the customer cannot receive? They simply reponded with another email saying add more to the queue... USELESS COMPANY!"
"Up until August this year I was very happy with GNF. I renewed my annual membership and looked forward to another happy year with them. That's when it all fell apart.
I have a 6 out plan, 50+ items in my queue, yet they seem to be unable to send me anything that has been released in the past 3 months! I have been sent 3 games in 3 months, and currently have 1 old game and 5 empty spaces.
I have an idea they might not actually have some of these games. Of the 55 in my queue, 50 of them have absolutely no customer rating or customer reviews. Looking at older games there are a lot of reviews. So what conclusion do I draw from this? If nobody has rated the game or written a review I am only to assume nobody has been sent that game? e.g., they don't have those games at all?
Look for yourself. No ratings for the 360 versions of Ratatouille, Ace Combat 6, Pro Street, COD4, Viva Pinata Party Animals, Guitar Hero III, Beautiful Katamari, Looney Tunes, PGR4 (been out 2 months), Nascar 08 (been out 4+ months), Vampire Rain, to mention but a few.
"BEWARE – Terrible customer service! If you have time on your hands and like the runaround game then this place is for you..
I purchased a membership with them based on other reviews and other customer experiences that I found on other websites. It mainly boiled down to their location. They are based and ship games from KY. Me being a fellow Kentuckian I thought the transit times and turnaround would be shorter than other rental companies. True that is if they ever ship a title!
The first month 6-9-08 was OK. 2 day turnarounds and 6 month old games started coming. Next month was much slower. I gave it another month to see if it would get better. Nope, it got worse. 1 game in the month of October with a 3 out game plan and 40 games N-Queue!! So I called Customer Service & asked why it’s been a month since a game was last shipped. They basically refused to give me a real answer. They use a ploy to extend your membership 10 days and if a game does not ship they will re-extend it 10 more.
This is really to stop you from getting your credit card company involved. If they ship even 1 title during an extension it makes it harder for the credit card company to get your money back. Read their terms of service. In other words it states: They are not to be held responsible for shipping time or interrupted service.
If you fall victim to this, get out before they give you an extension and send you that 1 game for the month. Call your credit card company and get you membership refunded. "
"I subscribed to DVD rental online on 9/29/04 with 2 weeks trial period and canceled on 10/01/04 since the company had not shipped any DVD yet. They charged my credit card $74 and it is still to be resolved. Summary: service sucks, attitude sucks."
"I've been subscribed to this service for over a year. First few months I was fine because I was borrowing older video games and fully beating them before returning. Now, this service is useless to me b/c I don't get anything shipped to me. I have 30+ items in my queue and over the last 6 months, I've received 3 items. It seems like the library hasn't been updated in quite a while. Do NOT use this service if you want any relatively recent releases. Movies and video game collection rarely get updated, if ever. Some new items may pop up in the collection, but you're extremely lucky if you ever get any mailed to you. The most recent movie I've been able to get was "Blades of Glory" (that DVD was released over 1 year ago as of the writing of this review) and I haven't gotten anything newer. Site and library browsing is not user friendly: no good way to customize searches or browse by genres. Site isn't reliably available (it's been down for the last several days) and search is even less reliable (search hasn't worked for me over the past week). The concept sounds good in principle (movies + video games) but the execution just doesn't work. Please, do yourself a favor and stay away unless you are only interested in older titles! I got sucked in b/c the price is a little cheaper per month, but I'm done paying money and having nothing shipped to me."
This review was modified by quivlador on November 16 2008 07:02:38 PM
"I attempted to purchase a 6 month (2 at a time) gift certificate via their website. The website got hung up in the middle of the transaction. Called Customer Service - the ONLY customer service rep is named Samantha, and she is incredibly rude. She told me they had no record of the transaction and my credit card would not charged. The next day, my credit card was charged for the transaction, but I never received the gift certificate. I asked for a refund. They've given me nothing but vague answers. I have called FOUR times. First call: "The transaction did not go through; your credit card will not be charged." 2nd call: "Let me see if she can process the refund right now." 3rd call: "It takes some time to refund the account." 4th call: "We need to research the account before issuing the refund. This will take 4 weeks."
BEWARE - DO NOT DO ANY BUSINESS WHATSOEVER WITH THIS COMPANY!
After getting nowhere with Customer Service, I asked to speak with someone in Accounting - they refused. Like so many of the other people who have been screwed over by Gameznflix, I now have no choice but to dispute the transaction with my credit card company.
They are AWFUL to deal with - STAY AWAY!
If you need to contact them by phone, one number you might try is (270) 586-8806. The address listed with the Franklin-Simpson Chamber of Commerce is 1535 Blackjack Rd., Franklin, KY 42134. The business owner's name is John Fleming. According to the company's SEC filings, his phone number is (270) 598-0385.
Good luck! The best bet is to simply avoid making a purchase from them altogether."
"Terrible service. I signed up for the two week trial. After 4 days, the first movie sent. I had 50 movies in my queue, so three should have sent at that time, they didn not. One movie was all that sent the entire time. All the others were not in stock. Customer service replied with your basic sterilized non-helpful "thank you for choosing gameznflix -- please add more to your queue" apparently 50 wasn't enough.
Useless customer service for a useless site. I'd suggest signing up to any of the many other rental-by-mail sites before this one. "
"I have been searching for a good place online to rent video games. After a few hours searching, I had 4 final sites to choose from. Gameznflix was one of my final choices based on decent reviews. First off the web page is horrible, the front page looks nice, but it’s basically a cover shell to a horribly designed site that I could have designed in about 5 minutes. They have brief descriptions if any of the games/movies.
So I decide to still give them a shot, since they offer the best prices compared to the other 3 sites. I load up my queue with about 15 PS2 games. Another bad thing about this site, is that it does not tell you if games/movies are in stock. Yeah you can put the ones you want first on top, but you have no idea if they are even in stock. This is a big problem for me, as I would personally like to know if a game/movie I am putting in my queue is even in stock.
After a few days, I got no emails from them regarding anything. Nothing was shipped to me. This company is a joke. If this is the type of service they offer people on a 2 week trial period, I would hate to see how they treat paying customers. At the very least, would it not be smart to really try to impress people on the 2-week trial period? All the good reviews are probably desperate investors who are trying to get people to give money to this company. Canceled my trial 2-week trial period before it was even close to being over. Don’t waste your time or money on this company.
Of the 4, Gameznflix is the worst one by far. I signed up for the free trial period for all of the 4 sites, to see which one I liked the best. I would suggest trying either Gamerang or Gamefly. They both shipped my games out the first day I signed up. They both show you the game status if it is In Stock, Short Wait, etc. Gplay looked ok, but too many games I wanted were listed in Short Wait status. Some of these games were not even Recent Releases. The games that were in Short Wait status on Gplay, were mostly all in stock on Gamefly and Gamerang. Gamefly has only 1 distributing in California. Gamerang has 4 centers in California, Oklahoma, New Jersey, and Washington.
Take it from someone who is not writing a biased review. I tried the top 4 reviewed video game rental sites. Gameznflix was at the bottom of the list. They say you only get what you pay for, no wonder Gameznflix offers a 14-Month prepaid plan that averages out to about 15 bucks for 6 Games/Movies out at a time. Trying to sucker in the people trying to save a buck or two to their garbage service. "
"I signed up fo the 3 out plan. They sent me an e-mail on 12 April saying three games had shipped. It's 27 April and I still have not recevied any games. I tried going through their customer support but they keep telling me they were shipped on the 12th. I sent them one final e-mail saying if the games have not shipped don't bother. I then cancelled my account. They sent me an e-mail saying I would be charged for the games I have out if they did not receive them in two weeks. The same games I have not received yet. "
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posted Nov-15-2004 
posted Nov-27-2007 
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![Share](javascript:share_rating({"review_body":"16 movies in queue, signed up for 6 out at a time, never even shipped one of them in the two week trial. Support said add more movies to the queue. I responded: If you do not have even one movie out of the 16 in my queue, then why bother staying in business? Why list movies that the customer cannot receive? They simply reponded with another email saying add more to the queue... USELESS COMPANY!","link":"http:\/\/www.resellerratings.com\/store\/Gameznflix\/comment\/170573#comment170573","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Gameznflix.jpg","store_name":"Gameznflix","username":"aaargh","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Up until August this year I was very happy with GNF. I renewed my annual membership and looked forward to another happy year with them. That\u0027s when it all fell apart.<br><br>I have a 6 out plan, 50+ items in my queue, yet they seem to be unable to send me anything that has been released in the past 3 months! I have been sent 3 games in 3 months, and currently have 1 old game and 5 empty spaces.<br><br>I have an idea they might not actually have some of these games. Of the 55 in my queue, 50 of them have absolutely no customer rating or customer reviews. Looking at older games there are a lot of reviews. So what conclusion do I draw from this? If nobody has rated the game or written a review I am only to assume nobody has been sent that game? e.g., they don\u0027t have those games at all?<br><br>Look for yourself. No ratings for the 360 versions of Ratatouille, Ace Combat 6, Pro Street, COD4, Viva Pinata Party Animals, Guitar Hero III, Beautiful Katamari, Looney Tunes, PGR4 (been out 2 months), Nascar 08 (been out 4+ months), Vampire Rain, to mention but a few.<br><br>I will be contacting the BBB and the FTC.","link":"http:\/\/www.resellerratings.com\/store\/Gameznflix\/comment\/347455#comment347455","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Gameznflix.jpg","store_name":"Gameznflix","username":"pantsonmyhead","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"BEWARE \u2013 Terrible customer service! If you have time on your hands and like the runaround game then this place is for you.. <br><br>I purchased a membership with them based on other reviews and other customer experiences that I found on other websites. It mainly boiled down to their location. They are based and ship games from KY. Me being a fellow Kentuckian I thought the transit times and turnaround would be shorter than other rental companies. True that is if they ever ship a title!<br> <br>The first month 6-9-08 was OK. 2 day turnarounds and 6 month old games started coming. Next month was much slower. I gave it another month to see if it would get better. Nope, it got worse. 1 game in the month of October with a 3 out game plan and 40 games N-Queue!! So I called Customer Service & asked why it\u2019s been a month since a game was last shipped. They basically refused to give me a real answer. They use a ploy to extend your membership 10 days and if a game does not ship they will re-extend it 10 more. <br><br>This is really to stop you from getting your credit card company involved. If they ship even 1 title during an extension it makes it harder for the credit card company to get your money back. Read their terms of service. In other words it states: They are not to be held responsible for shipping time or interrupted service.<br><br>If you fall victim to this, get out before they give you an extension and send you that 1 game for the month. Call your credit card company and get you membership refunded.<br>","link":"http:\/\/www.resellerratings.com\/store\/Gameznflix\/comment\/418251#comment418251","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Gameznflix.jpg","store_name":"Gameznflix","username":"Faulkner01","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I subscribed to DVD rental online on 9\/29\/04 with 2 weeks trial period and canceled on 10\/01\/04 since the company had not shipped any DVD yet. They charged my credit card $74 and it is still to be resolved.<br>Summary: service sucks, attitude sucks.","link":"http:\/\/www.resellerratings.com\/store\/Gameznflix\/comment\/165609#comment165609","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Gameznflix.jpg","store_name":"Gameznflix","username":"pmichnik","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027ve been subscribed to this service for over a year. First few months I was fine because I was borrowing older video games and fully beating them before returning. Now, this service is useless to me b\/c I don\u0027t get anything shipped to me. I have 30+ items in my queue and over the last 6 months, I\u0027ve received 3 items.<br>It seems like the library hasn\u0027t been updated in quite a while. Do NOT use this service if you want any relatively recent releases. Movies and video game collection rarely get updated, if ever. Some new items may pop up in the collection, but you\u0027re extremely lucky if you ever get any mailed to you. The most recent movie I\u0027ve been able to get was \u0022Blades of Glory\u0022 (that DVD was released over 1 year ago as of the writing of this review) and I haven\u0027t gotten anything newer.<br>Site and library browsing is not user friendly: no good way to customize searches or browse by genres. Site isn\u0027t reliably available (it\u0027s been down for the last several days) and search is even less reliable (search hasn\u0027t worked for me over the past week).<br>The concept sounds good in principle (movies + video games) but the execution just doesn\u0027t work. Please, do yourself a favor and stay away unless you are only interested in older titles! I got sucked in b\/c the price is a little cheaper per month, but I\u0027m done paying money and having nothing shipped to me.","link":"http:\/\/www.resellerratings.com\/store\/Gameznflix\/comment\/419606#comment419606","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Gameznflix.jpg","store_name":"Gameznflix","username":"quivlador","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I attempted to purchase a 6 month (2 at a time) gift certificate via their website. The website got hung up in the middle of the transaction. Called Customer Service - the ONLY customer service rep is named Samantha, and she is incredibly rude. She told me they had no record of the transaction and my credit card would not charged. The next day, my credit card was charged for the transaction, but I never received the gift certificate. I asked for a refund. They\u0027ve given me nothing but vague answers. I have called FOUR times. First call: \u0022The transaction did not go through; your credit card will not be charged.\u0022 2nd call: \u0022Let me see if she can process the refund right now.\u0022 3rd call: \u0022It takes some time to refund the account.\u0022 4th call: \u0022We need to research the account before issuing the refund. This will take 4 weeks.\u0022<br><br>BEWARE - DO NOT DO ANY BUSINESS WHATSOEVER WITH THIS COMPANY!<br><br>After getting nowhere with Customer Service, I asked to speak with someone in Accounting - they refused. Like so many of the other people who have been screwed over by Gameznflix, I now have no choice but to dispute the transaction with my credit card company. <br><br>They are AWFUL to deal with - STAY AWAY!<br><br>If you need to contact them by phone, one number you might try is (270) 586-8806. The address listed with the Franklin-Simpson Chamber of Commerce is 1535 Blackjack Rd., Franklin, KY 42134. The business owner\u0027s name is John Fleming. According to the company\u0027s SEC filings, his phone number is (270) 598-0385.<br><br>Good luck! The best bet is to simply avoid making a purchase from them altogether.","link":"http:\/\/www.resellerratings.com\/store\/Gameznflix\/comment\/356610#comment356610","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Gameznflix.jpg","store_name":"Gameznflix","username":"mms2j2","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Terrible service. I signed up for the two week trial. After 4 days, the first movie sent. I had 50 movies in my queue, so three should have sent at that time, they didn not. One movie was all that sent the entire time. All the others were not in stock.<br>Customer service replied with your basic sterilized non-helpful \u0022thank you for choosing gameznflix -- please add more to your queue\u0022<br>apparently 50 wasn\u0027t enough.<br><br>Useless customer service for a useless site. I\u0027d suggest signing up to any of the many other rental-by-mail sites before this one.<br>","link":"http:\/\/www.resellerratings.com\/store\/Gameznflix\/comment\/188731#comment188731","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Gameznflix.jpg","store_name":"Gameznflix","username":"eightbithero","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have been searching for a good place online to rent video games. After a few hours searching, I had 4 final sites to choose from. Gameznflix was one of my final choices based on decent reviews. First off the web page is horrible, the front page looks nice, but it\u2019s basically a cover shell to a horribly designed site that I could have designed in about 5 minutes. They have brief descriptions if any of the games\/movies.<br><br>So I decide to still give them a shot, since they offer the best prices compared to the other 3 sites. I load up my queue with about 15 PS2 games. Another bad thing about this site, is that it does not tell you if games\/movies are in stock. Yeah you can put the ones you want first on top, but you have no idea if they are even in stock. This is a big problem for me, as I would personally like to know if a game\/movie I am putting in my queue is even in stock.<br><br>After a few days, I got no emails from them regarding anything. Nothing was shipped to me. This company is a joke. If this is the type of service they offer people on a 2 week trial period, I would hate to see how they treat paying customers. At the very least, would it not be smart to really try to impress people on the 2-week trial period? All the good reviews are probably desperate investors who are trying to get people to give money to this company. Canceled my trial 2-week trial period before it was even close to being over. Don\u2019t waste your time or money on this company.<br><br>Here is the list of the 4 sites I tried.<br><br>www.gameznflix.com<br>www.gplay.com<br>www.gamerang.com<br>www.gamefly.com<br><br>Of the 4, Gameznflix is the worst one by far. I signed up for the free trial period for all of the 4 sites, to see which one I liked the best. I would suggest trying either Gamerang or Gamefly. They both shipped my games out the first day I signed up. They both show you the game status if it is In Stock, Short Wait, etc. Gplay looked ok, but too many games I wanted were listed in Short Wait status. Some of these games were not even Recent Releases. The games that were in Short Wait status on Gplay, were mostly all in stock on Gamefly and Gamerang. Gamefly has only 1 distributing in California. Gamerang has 4 centers in California, Oklahoma, New Jersey, and Washington.<br><br>Take it from someone who is not writing a biased review. I tried the top 4 reviewed video game rental sites. Gameznflix was at the bottom of the list. They say you only get what you pay for, no wonder Gameznflix offers a 14-Month prepaid plan that averages out to about 15 bucks for 6 Games\/Movies out at a time. Trying to sucker in the people trying to save a buck or two to their garbage service.<br>","link":"http:\/\/www.resellerratings.com\/store\/Gameznflix\/comment\/166272#comment166272","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Gameznflix.jpg","store_name":"Gameznflix","username":"wassupjk","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I signed up fo the 3 out plan. They sent me an e-mail on 12 April saying three games had shipped. It\u0027s 27 April and I still have not recevied any games. I tried going through their customer support but they keep telling me they were shipped on the 12th. I sent them one final e-mail saying if the games have not shipped don\u0027t bother. I then cancelled my account. They sent me an e-mail saying I would be charged for the games I have out if they did not receive them in two weeks. The same games I have not received yet. ","link":"http:\/\/www.resellerratings.com\/store\/Gameznflix\/comment\/256481#comment256481","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Gameznflix.jpg","store_name":"Gameznflix","username":"rc2000","rating":"1"}, "single");){kind=link}
"I have been using this company for renting Wii games since the end of April. They're like Netflix and GameFly rolled into one, but my experience is only for renting games. I have the 2-out plan.
The only good thing I can say is that they are cheap, but like most things, you get what you pay for. The first game shipped out a day after I signed up, but the second one took another week, and only after I complained. I've had to complain two more times for the same reason: after returning a game, it takes a week or more for them to ship a new one.
I've made sure my queue has at least 10 items in it, and all but one of them display a full availability bar, yet customer service keeps saying that availability is only a general indication of when I can expect a title to ship. This is a lousy excuse.
To top it off, each time I've complained, customer service has extended membership to compensate me for lost time. I was satisfied with this, until I noticed the other day that only this most recent complaint had actually extended my membership. The first two times, they lied, because I've been billed at the end of April, May and June. Only this last complaint has moved the next billing date from the end of July to the end of August.
I asked for a refund for the last billing and they told me that they do not issue refunds. I am considering contesting the charge with my credit card company.
Needless to say, the low price is not worth the atrocious service I've received. I will be canceling my membership a few days before the next billing and will never use this company again."