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Horizon Zero Dawn
"I placed my order for Horizon Zero Dawn. I got a friendly message the following day stating my order had been shipped so the despatch time was extremely fast. The delivery time was delayed. I followed up with GameSeek and the replies were not within the specified time. When the did reply it was in the usual friendly and helpful manner. So with just one working day before they item would be considered lost it was finally delivered. The mistake was that part of my address was missing. I checked my address against the order, and my address at time if ordering was correct but on the package my county was left out. I sent an email to gameseek hoping to get some feedback. I sent two pictures. One of my address at time of order and another with the address on the actual package. I was a little disappointed that I got no feedback regarding this. However, I do believe this to be a one off and still highly rate gameseek and will certainly use them again. "
"No problems. Will use again."
Returned item - NO REFUND ISSUED
"I ordered a Bakugan toy from GameSeek that was unfortunately delivered broken. I emailed GameSeek and they sent me a connect+ return label, which I promptly used. The label had the expected address but didn't have the company name on it, once delivered the tracking showed it as - Returned to Sellto, no mention of GameSeek. After Googling Sellto I discovered that it was a company that is part of GameSeek, it has the same address and the same phone number but a separate website. GameSeek ignored my return even after I phoned them and they promised to refund that same day - still nothing. I raised a PayPal dispute and they closed it in GameSeeks favour because of INVALID TRACKING due to it being returned to Sellto and not GameSeek. DO NOT BE CONNED BY THESE PEOPLE, SPEND YOUR MONEY SOMEWHERE ELSE. I have appealed PayPals decision and await their response."
Dont buy. You might never get your purchase or a refund
"I purchased a Christmas gift on 6th December. When it hadn't arrived by the 23rd December I contacted them and was told it hadn't yet been dispatched. They offered to cancel the order and I agreed.However no refund was provided and when I followed up on the 6th January they said they had dispatched on the 4th January so I couldn't be refunded. I objected and requested the escalate. After some backwards and forwards emails they finally provided a manager email. I contacted him on 6th February and received no reply.It is now 25th February, I have still not received my purchase, have been provided no proof of postage and have not been provided a refund. Disgraceful so called "service"."
Avoid avoid avoid
"Product ordered on the 17th f December - a games control - still in processing on the 27th of December 2016.Numerous e-mails asking where the product is - all ignored. I cannot recommend the company and will never use them again!"
Atrocious condition of used items at unduly high prices; terrible customer service
"Received a game in appalling condition (case badly crushed and ruptured almost completely along vertical axis including insert), despite being sold at near-retail price for the game as new. Emails to this company go unread and ignored, as was apparent after phoning in. My question as to whether they thought this was a fair sale was repeatedly ignored. Instead they chose to respond with hand waving about terms and conditions and arguing semantics. In short, horrible company, horrible customer service. There are hundreds of other game sellers in the UK that trade responsibly and offer vastly superior customer support. Avoid, at all costs."
"Company scams people. I purchased a $30 item and was shipped a completely different $9 item. Would not give me my money back unless i went through extra effort to ship the $9 item back. What a terrible experience."
"Item was delivered 3 days late. I rang up customer services TWICE each time they stated they will ring me back (they didn't). The game finally came through and the case was smashed to bits! Again I contacted customer services and after all the hassle all they offered was to replace the case (meaning I would have to post it back)."
"Ordered a product. Two weeks later had heard nothing so emailed them to ask where it was. Their response? They don't even have it in stock, nor are they able to get the item from any of their suppliers! So why list the item on their website??? Nor did they bother to inform me about their mistakes until I actually emailed them. Even then, I had to open a dispute on PayPal before the money was eventually refunded several days later without comment or apology."
"Bought an item from the gameseek site within rakuten but gameseek and listed the product incorrectly. They had used the wrong image. On contacting them they were completely useless and seemed to having zero interest in solving the problem. I would not use again, their customer service does not meet professional standards and are best avoided."
"Hi I'm just writing to let you know I placed my order on 11th January & haven't received items yet thank you Paul "
"Terrible experience. Avoid at all costs! Received a used and damaged game and Gameseek claims they did not sell it to me. I have the worst experience with Gameseek (the second one out of two already) than I have ever had with any web shop. I ordered a game here via Play.com. The game was supposed to be "NEW", what I received was, however, a used and damaged game and on the game box it was stated: "not to be sold separately". (Apparently, the game was part of the ZombiU Bundle (WiiU)). Probably, they thought that somebody ordering a game outside the UK will never complain if his or her consumer rights are violated. Guess what, they were wrong. The same day that I received it, I sent it back after having contacted their customers service and filling in the returns form. Now, most of my emails are ignored and Gameseek employees claim that they did not send this faulty item to me. Who could have done it then? Santa Claus? How could I have received it from Gameseek in their package? Do not buy anything from these people: they clearly commit fraud and deny any responsibility afterwards. See other (similar) negative feedback on Play.com or Trustpilot. You must be man enough to admit that you have made a mistake, but Gameseek employees do not know what it means and keep denying that this was the game they sent to me. Stay away from Gameseek!"
"Ordered something on 11 December through Amazon and it still hasn't arrived. The tracking information is non-existent and the company still has not sent a replacement and it's been three weeks. They have not responded to my Amazon claim and if they do not respond within the next day I will take the voucher and purchase elsewhere. Complete lack of Customer Service, don't bother with these guys, shop elsewhere!"
"Really impressed with GameSeek. When the first delivery failed to turn up, a replacement was shipped immediately. Their customer service is excellent and their prices are the best around. Bravo. More companies could learn from you. "
"Bought two items from the store, birthday gifts for my daughter to use with the Nintende DSi. One car charger and one memorycard. The car charger got here fearly quick, the memory card never arrived. I have tried to contact gameseek.co.uk to see if my order was every shiped, or if it got lost in the mail, but they have yet to reply back, and we are talking two years now. I have sent them at least 5 e-mails and not one has been replied. I would never buy from this store again and I would not recomend anyone else to buy from them either."