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"Please rectify. Two weeks before Christmas I had bought the following from you. A Nintendo DS3, additional games and 2 I phones. I have no issue with the DS3. The first I phone was one I ordered from your Rogers, MN store for my daughter as a Christmas gift. This experience was very pleasant. Upon receipt of the phone I was extremely happy with the condition. The gamestop employee said if I buy another it would be 50% off. My kids decided to get me one. Of course I was the one picking it out and paying for it. I started at the Elk River, MN store because they had the one I wanted in stock and would not have to wait for shipping, as there were only a couple days before Xmas left. I brought both phones to my mobile carrier and it turns out the phone from Elk River was locked. I went back the next day to Elk River and with out an apology they called the Monticello, MN store. They had one there to exchange. I went to take a look. I stood there with the employee. She tried to get the phone working, but because they do not have WIFI, she could not check to see if it was unlocked?? She assured me the phone was not unlocked and that the Elk River store must of had a "freak thing" happen. Well I went home trusting her since now its Xmas Eve and this has gotta work and get wrapped!!, I attempted to be excited and the dang thing is still unlocked! I called so many places to get it unlocked and as a favor ATT unlocked it for me. Awesome! The kids wrapped it and we spent Xmas eve personalizing both phones and ect. THEN I try to call my Dad who lives in AZ and my phone is BROKEN!!!! l I found that the microphone doesn't work. I can here someone but they cant hear me!!! I had to wait thru Xmas until that Thursday to call the store. I called and she acted amazed and concerned. She had me come in again to ether exchange again or just order one from the distribution center. So here we are first purchase 1/2 price, second purchase 35.00 more. Third purchase they told me I would get 20.00 for my hassle and free shipping. I ended up waiting until Monday to get my phone! One day shipping is not ONE DAY! On the 3rd purchase she refunded a total and deducted the 20.00 and said the shipping was covered too, I hesitated because it didn't look right. I ended up paying more for another phone! Like 35.00. I didn't even get close to that in my refund. I asked to see the manager to talk about how ridiculous it all is. She wrote my name down and said she would contact corporate. A week later I hear from the Monticello store saying that corporate has ok'd another 20.00 refund. LOL!!! Ok well I will come there when I head that way because its a 20 minute drive. I ended up there a few days later. I had to sit and wait for over 30 minutes for the manager to come back from the bank. I was unable to wait any longer. The guys left there were not able to help me. Not a surprise. So I started out with a A grade I phone 4 32 gig, then had to get a A grade I phone 4 64gig, ended up with a B grade I phone 4 16gig. Yea I am super mad!!!! I will be forwarding this all over. I will be into the Monticello store to get my 20.00 and the difference of what you owe me. I hope that posting this here gets to the right place. I have read nothing but bad ratings and comments about GAMESTOP. I truly wish I would have seen them prior to Xmas. It would have been a much better XMAS!! THANKS SO VERY MUCH! I asked to for me to view each of the phones in the case, she totally hesitated, she knew they were locked!! I put my SIM card in each one that accepted my mobile carrier. All 4 were locked. Lesson learned. No matter what anyone says, they sell locked phones that are no longer able to be UN-locked (per ATT). Nor have they been refurbished by the distribution center like they claim. FALSE ADVERTISING!!!This employee told me she and all employee's are able to get phones unlocked and each phone is sent in for refurbishing. She even said Elk River could have done that. Funny how she never tried when I came back. They no very well they can not. They are taking the risk each sale that the customer does not return and they fix the phone on their own."
"Worst Customer Service Experience EVER. I ordered a tablet from GameStop online because i had a giftcard for gamestop. after a couple days i checked back for a tracking number since one never arrived in my email. I sent an email to order support. Waited a few more days and didnt even get a response. i sent ANOTHER message to customer support ending this one with a threat to take my money elsewhere. Got a response to call the 800 number....65 minutes of "your call is important to us" later i spoke to Mariana who was completely useless and told me my bank had not approved the charge and i would have to take it up with them. REally ? On a credit card? When she was adamant that it was not game stop's problem i told her to cancel the whole order. i sold the gift card for slightly less than it was worth and ordered my device through Amazon. Guess What? shipping confirmation received less than 2 hours after completing the order. MORAL? Dont waste your time and money buying from gamestop. And you can get anythign they offer from any of their competitors with less hassle (kudos to Amazon, Best Buy and STEAM)"
"Ordered a PS3 with a couple games and one day shipping as a gift for my brother's birthday, website said it should take two days to arrive. Two days after I ordered, I received an e-mail stating I had to confirm the order by calling an 888 number. After calling to confirm, I checked the order the next day and it was cancelled. I had to call the number again, and they redirected me to customer service. After waiting on hold for 90 minutes with customer service, I finally gave up."
"Gamestop is a reliable store for getting games. I wouldn't recommend buying anything on there website though because of all the issues and I wouldn't buy any of there phones, iPods ect because we have a lot of problems with them"
"They will kick you to the curb and when you email them and they tell you that they cannot help you, they sign the email "We are here for you". I also found out, once you create an account, you can never delete it. NEVER. I think they should go out of business. It would do us all a favor. Maybe my account would get deleted then."
"The customer service don´t answer anything!!! I have sent several emails about a defective game, but the GameStop didn´t answer... Terrible!!! Don´t buy!!! Don´t trust!!!"
"I purchased a pre-owned Ipod Touch. Got it home a realized the speaker did not work. I returned it to the store and received a refund to my Visa debit card. No problem, I understand some items may be defective. The problem is it has now been 8 days with no credit to my account. I have contacted the store and the only assistance I received was a phone number to their card processor. The processor would not even talk to me because the store manager needed to call this number to research it; they do not talk direct to consumers. I have made returns at many stores and it has never taken more than a couple days to receive it in my account. If they even showed they cared a little bit and did some research for me I would not be upset, but their attitude is just too bad you will have to keep waiting."
"Gamestop is a reliable source for video games and consoles. It offers a huge range of items and equipment. Their shipping is great and product quality is amazing. Just beware of when you buy some used games. I received one that wouldn't load past the main menu. But I was able to bring it to a store and get it replaced. "
"Tried to order an electronic gift card online more than twice and each time their website told me there was a problem with my credit card and address. I immediately went to Amazon.com and had a gift card within 15 mins. About 12 hours later, Gamestop charged my credit card and sent an electronic gift card to me. When I confronted them immediately about the original problem and asked for a cancellation of the card, they told me that it was impossible since the card was already "shipped." Several emails have gone back and forth and the issue is still unresolved. Needless to say, I will need to deal with the credit card company now and have them do a chargeback. I will never deal with Gamestop again. They are unreasonable and unprofessional."
"I'm very upset. I had preordered a game. I wanted to cancel because I found a better deal, but they told me that it was already packaged and shipped. 3 days later, I didn't receive any information about a tracking number. I contacted them again about it, and didn't get any reply back. A day later, I got a email about the product JUST being shipped. "
"Gamestop is rubbish. They advertise a deal. You order and nothing happens for few days. Call them and you get "There is a problem with your order, its now cancelled and you will get your money back". They charged my credit card and no refund yet after 6 days. Will not want to buy with them ever again."
"Rude customer service staff and terrible management. Horrible returns policy (non-existent). Used to shop there frequently until a recent run-in with their incompetent staff in Greenville, NC. Attempted to contact their corporate customer service but received no response. In other words, they don't care. I will never go back to any Gamestop location now. Taking my business to Amazon and Walmart, I recommend very strongly that you do the same."
"Downloaded PC games for the first time a few months ago. The download app and the games worked great and I had no problems with the purchase. Even better, when I got a new computer I was able to download the games to it and play them with no problems or any more charges.The only think I didn't like was that a lot of the games I liked or wanted weren't on there to download."
"My son received a new 3DS for Christmas and a GameStop gift card. With it he purchased a new Transformers game at our local Montgomeryville, PA store. They had a used game in stock as well but the manager recommended they buy a new one. We hand the new case to the manager who then opens a cabinet and takes a game and puts in in the case. He then puts a sticker over the case and tells us its new. We get home and my son can't get more than 30 seconds into the game without dying. He tries this repeatedly and finally gives up after about 10 minutes. We decide to return the game, but the gamestop store won't take it back because its new and opened. Well it was opened when we bought it since I saw you put the game into the case and put a sticker on it. The assistant manager then becomes abusive and suggests we can either trade it in for $5 or keep it for a few years when hopefully by son will be old enough to do better at the game. He basically suggested my son was an idiot for not being able to play the game and got a smug attitude about it all saying "That's our policy and there's nothing I can do about it." So now my son has no game to play on his new 3DS and the folks in charge at our gamestop store don't care about it at all. This pretty much sums up how terrible they are as a company. In gamestop the customer is never right so avoid them at all costs."
"Since I was purchasing a refurbished Ipod Touch for my nephew, I finally broke down and bought a refurbished Ipod Classic for myself. The Touch was in good condition with a fully charged battery and my nephew loves it. As for the Ipod Classic, the battery was fully discharged, but I didn't think too much about that. I charged it and it turned on. There was music on it, but I thought it was samples from the factory. Unforturnately, I waited 4 months before trying to load it since I had other things in my life that were more important. When I did try to load it, I kept getting errors. Went online to the boards and found how to run the diagnostics. Turns out the hard drive is failing -- already 12 GB unusable. I took it back to Game Stop, but the manager said 4 months was too long and he would not do anything about it. I said that it came with music on it and he said that it should have been wiped clean at the factory and still would not do anything about it. I said that the item had to be ordered and took almost 2 weeks longer to get in than what I was told. He asked if it had been ordered from another store, but I did not know where it was ordered from and again he did nothing -- not even willing to look up the records to see where it was ordered from.I know I was wrong to wait so long, but he still could have looked up the records, especially, since the hard drive had not been cleaned off. I'm thinking that the device was returned to another store as defective and then sent to the Southtown Game Stop in BLoomington, Minnesota to be sold again."
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