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Stores > Galls, Inc.

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  • Galls, Inc.

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1340 Russell Cave Road
    • Contact: help-desk@galls.com
    • Phone: 859.266.7227
    • Customer Support: 800.477.7766
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.67/10 6.67/10
    Chance of future purchase: Rating 3.33/10 3.33/10
    Shipping & packaging: Rating 3.33/10 3.33/10
    Customer service: Rating 3.33/10 3.33/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

2,879 Customer Reviews

Rating 10/10


"The customer service at the store is great. If the store staff can't make you happy then you probably can't be happy. They are friendly, knowledgeable and professional. "

This review was modified by Timothysus on March 17 2016 05:32:10 AM

Rating 2/10

So much for items on sale....

"I placed a order on 02/09/2016 got my confirmation and a notice saying they would not ship out until 03/01/2016. So today 03/08/2016 I call to find out the status.... Were sorry sir your card was declined... I ask when did that happen because the charge posted as soon as I placed the order... And have not been notified by my bank that they declined a charge... Response was 02/11/2016 and we emailed you a notice.. NO NOTICE was emailed to me so I have been sitting here for over a month waiting on items that will never arrive.. Representative tells me I can replace the order but it will not ship until the end of March... Really? And by the way you'll have to pay the full price of the items not what you initially paid for them when they were on sale... Totally disgusted... Will never recommend Galls to anyone again.... And plan on going to every place I can place a review.. After a phone call to my bank the following information was given to me. The funds were available for galls to take out on 02/09/2016 and were not taken up until 02/13/2016 at which the funds were released back to my account because they were not requested by galls. "

This review was modified by SFC.Melendez on March 08 2016 08:51:36 AM

Rating 2/10

"Provided payment (my own gold Amex), provided the billing address, provided the shipping address. Galls refused to honor my order because the shipping address is a "freight forwarder." Not only is it totally not Galls' business who receives the merchandise - why on earth should it matter if the credit card is legitimate?!? - but apparently the company routinely snoops around and investigates customers' residences. They did offer to ship to an international address, but at the cost of $55 (the whole order was $80!). They must think I fell off a turnip truck. Such price gouging is unconscionable and unethical. I hope they go the way of U.S. Cavalry, which used to be an awesome store until their customer service went down the can.

P.S. Don't bother emailing them; their response to every message is "Call customer service." Why do they provide email contacts if they do not use it to solve even simple issues?!?

Rating 2/10

"Galls needs better management because it is failing in every aspect of customer service! Speaking of customer service, they are terrible too. When I asked to get a number or a name and office address for someone in their executive staff, the customer service person just laughed it off and gave me the generic number for customer service. As a police executive, I find it concerning that we have been doing business with this company. They are attempting to buy out uniform businesses as well. We will be going to a different vendor and we will not be using a uniform vendor that is affiliated with Galls. Individual officers, as well, as departments should support police supply stores that are within your state and definitely not any that are affiliated with Galls. Our department will be taking our business to local vendors because Galls is so unorganized in their venture to buy uniform businesses that their customer service is the pits. We attempted to order a number of badges and name plates from Galls and there were mistakes because their ordering system forces you to call in and relay all of the information to the person over the phone for each badge and name plate. Why have departments type in all of the information just to have your people screw up the order as they try to ask questions and type everything in themselves Galls? I do not blame the poor people on the phone, I blame the poor system that Galls is using. STAY AWAY FROM THIS VENDOR!

NOTE: Does anyone else find it interesting how Galls has there people putting 5 star ratings with one line responses on this site? It is pretty evident which reviews are from customers and which ones are from Galls personnel. Here is a clue, most of the 5 star ratings are from members of Galls marketing staff! At least make a better effort when you are spamming a site with positive reviews Galls.

Rating 4/10

"I ordered 2 items, the first was shipped quickly with no issues.
The second item was an Elbeco outer vest carrier with estimated delivery of 2-4 weeks. After 9 weeks I did not receive the item so I emailed help-desk@galls.com The auto reply said they'd get back to me within 48 hours. On day 5 I emailed again checking the status of my order. They then said it was on back order from the vendor and would be delivered around 3/28/15 but no guarantees. So I canceled the order.
Very frustrating that I wasn't notified of the backorder sooner and equally frustrating that they didn't reply to my request in the timeframe they said. Now I placed another order with a different company and have to start the waiting period all over again.
Better customer service would have been nice especially for a large company like this. I will not shop at Galls again unless they are the only place that has the item I want.

This review was modified by thephoenix on January 30 2015 12:55:44 PM

Rating 2/10

"I'm a police officer in KY and our agency has an account with Galls and it is a nightmare doing business with Galls. The website is always malfunctioning and we cannot place orders. Customer service is non-existent and getting to talk to your acct. rep. is fruitless as you always go to voice mail. Save yourself a headache and frustration go with any other company besides Galls for your needs. Very unorganized and poor customer service. "

Rating 2/10

"I had to track down a drop shipped item from the manufacturer myself. Ordered a helmet that would hopefully fit better than what I had - I had to call to get some kind of update on the 11th day. Finally had enough and called United Shield myself. At first THEY DIDN'T KNOW ABOUT MY ORDER. Now I dont know if this was a simple mistake on their end but finally it was squared away and I had the helmet overnighted ON MY DIME when I had paid for two day from Galls. Here we are 11-12 days after order and I didn't have a choice. "

This review was modified by ImagesSteve on May 23 2014 04:33:16 AM

Rating 2/10

"I ordered a "restricted" item and as per their policy sent in a copy of my Police ID. I am a commissioned Police Officer in one state, but live in another state. They would not send the item unless, I sent them a Police ID from the state that I lived in. Tonya said it was policy, but that sounds like bull. I will pass the word to my Brothers in Blue."

This review was modified by OfficerInGreen on January 06 2014 05:06:58 PM

Rating 4/10

"BAIT AND SWITCH -- may not be a big deal to most, but they hit me with the old 'bait and switch" tactic. They sent me an advertisement email with a special promotion that if I bought $100 worth of merchandise then they would send me this cool free gift consisting of 2 nice knives, a 2 bladed one and a larger single bladed one. When I received the order they had replaced the 2 knives I was expecting with a smaller single bladed knife with a firestarter. I emailed them for an explanation and they ignored me. I emailed them a second time and they replied essentially saying "too bad, so sad". With customer service and an attitude like that I very much doubt I'll be using them again."

This review was modified by willite on May 20 2013 06:16:56 AM

Rating 10/10

"Gloves are great, I bring them to work all the time when I am bouncing. The gloves have improved, they no longer rip around the wrists, like the first pair that I bought years ago. The gloves are great to use when its cold, picking up glasses in the club, and any kind of bloody or rough situations."

Rating 10/10

"Exactly as expected. Great to deal with."

Rating 10/10

"Delivery was fast an accurate"

Rating 10/10

"Great service ordered wrong color in an item.No problem in return and got right color. great service"

Rating 10/10

"Everything was delivered in a timely fashion. Even the item that was back ordered. Great service."

Rating 10/10

"Everything - as always was perfect. Thank you."

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