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Full Rating Profile
  • Galls, Inc.

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1340 Russell Cave Road
    • Contact: help-desk@galls.com
    • Phone: 859.266.7227
    • Customer Support: 800.477.7766
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

2,855 Customer Reviews

Rating 4/10

"I ordered 2 items, the first was shipped quickly with no issues.
The second item was an Elbeco outer vest carrier with estimated delivery of 2-4 weeks. After 9 weeks I did not receive the item so I emailed help-desk@galls.com The auto reply said they'd get back to me within 48 hours. On day 5 I emailed again checking the status of my order. They then said it was on back order from the vendor and would be delivered around 3/28/15 but no guarantees. So I canceled the order.
Very frustrating that I wasn't notified of the backorder sooner and equally frustrating that they didn't reply to my request in the timeframe they said. Now I placed another order with a different company and have to start the waiting period all over again.
Better customer service would have been nice especially for a large company like this. I will not shop at Galls again unless they are the only place that has the item I want.

This review was modified by thephoenix on January 30 2015 12:55:44 PM

Rating 2/10

"I'm a police officer in KY and our agency has an account with Galls and it is a nightmare doing business with Galls. The website is always malfunctioning and we cannot place orders. Customer service is non-existent and getting to talk to your acct. rep. is fruitless as you always go to voice mail. Save yourself a headache and frustration go with any other company besides Galls for your needs. Very unorganized and poor customer service. "

Rating 2/10

"I had to track down a drop shipped item from the manufacturer myself. Ordered a helmet that would hopefully fit better than what I had - I had to call to get some kind of update on the 11th day. Finally had enough and called United Shield myself. At first THEY DIDN'T KNOW ABOUT MY ORDER. Now I dont know if this was a simple mistake on their end but finally it was squared away and I had the helmet overnighted ON MY DIME when I had paid for two day from Galls. Here we are 11-12 days after order and I didn't have a choice. "

This review was modified by ImagesSteve on May 23 2014 04:33:16 AM

Rating 2/10

"I ordered a "restricted" item and as per their policy sent in a copy of my Police ID. I am a commissioned Police Officer in one state, but live in another state. They would not send the item unless, I sent them a Police ID from the state that I lived in. Tonya said it was policy, but that sounds like bull. I will pass the word to my Brothers in Blue."

This review was modified by OfficerInGreen on January 06 2014 05:06:58 PM

Rating 4/10

"BAIT AND SWITCH -- may not be a big deal to most, but they hit me with the old 'bait and switch" tactic. They sent me an advertisement email with a special promotion that if I bought $100 worth of merchandise then they would send me this cool free gift consisting of 2 nice knives, a 2 bladed one and a larger single bladed one. When I received the order they had replaced the 2 knives I was expecting with a smaller single bladed knife with a firestarter. I emailed them for an explanation and they ignored me. I emailed them a second time and they replied essentially saying "too bad, so sad". With customer service and an attitude like that I very much doubt I'll be using them again."

This review was modified by willite on May 20 2013 06:16:56 AM

Rating 10/10

"Gloves are great, I bring them to work all the time when I am bouncing. The gloves have improved, they no longer rip around the wrists, like the first pair that I bought years ago. The gloves are great to use when its cold, picking up glasses in the club, and any kind of bloody or rough situations."

Rating 10/10

"Exactly as expected. Great to deal with."

Rating 10/10

"Delivery was fast an accurate"

Rating 10/10

"Great service ordered wrong color in an item.No problem in return and got right color. great service"

Rating 10/10

"Everything was delivered in a timely fashion. Even the item that was back ordered. Great service."

Rating 10/10

"Everything - as always was perfect. Thank you."

Rating 10/10

"Looking forward to doing business again with you soon."

Rating 10/10

"I received my order in just a few days, and I'm very pleased with it."

Rating 4/10

"I was sent the wrong size belt "

Rating 4/10

"First, I ordered a ballistic vest per their specifications (which did not include chest size) and the vest was too small. The department rep offered me a better deal to go through the department. That vest showed up in a bag, no manufacturer's box, and it was a Safariland vest instead of an American Ballistic Armor vest. Disappointed? You betcha. "

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