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Stores > The Gallery Collection

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RatingsRating
Store InformationStore Info
Full Rating Profile
  • The Gallery Col The Gallery Collection Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 65 Challenger Road
    • Contact: service@gallerycollection.com
    • Phone: 1 - 800 - 950 - 7064
    • Customer Support: 1 - 800 - 950 - 7064
    • Business Hours: Monday-Friday 7:30am - 8:30pm E.T.
    • Fax: 1 - 800 - 772 - 1144

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.50/10 5.50/10
    Chance of future purchase: Rating 5.68/10 5.68/10
    Shipping & packaging: Rating 6.14/10 6.14/10
    Customer service: Rating 6.07/10 6.07/10
    Return/Replacement policy: 0.00/10

2,957 Customer Reviews

No Avatar

Verified Customer
Rating 8/10
4/5
2016-02-05

"A little disappointed the envelopes and the cards wear not the same shade of white. "

Rep reply posted Feb-11-2016

John.Blackwood, The Gallery Collection rep has responded

“We're sorry that you were disappointed in the shade of the envelope. We do match our cards to specific envelopes, but upon request, we can change the color to suit your needs. We appreciate the feedback.”


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Verified Customer
Rating 10/10
5/5
2016-02-04

Satisfied Customer

"Have been doing business with Gallery Collection for a long time. It is very easy to place your order online and the quality of the cards are superior. It does not take very long to get order. My order this time was little bit longer because of the snow storms but that is okay."

Rep reply posted Feb-11-2016

John.Blackwood, The Gallery Collection rep has responded

“Thank You for taking the time to let us know that the process has gone smoothly over the years. Yes, the snowstorm caused some slight delays, but our customer service team is always available to track your order if needed. Wow! You have been with us for a long time, Ms. Nieland. We appreciate you!!!!!”


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Verified Customer
Rating 10/10
5/5
2016-02-02

Great Selection of card

"I was looking for birthday and all-occasion cards for our company and found your selections to be just what we wanted. The cards are bright, cheerful and the verses inside perfect for a company setting

Thanks, I'll be back when these run out!
"

Rep reply posted Feb-11-2016

John.Blackwood, The Gallery Collection rep has responded

“We are so glad that the selections were able to fit your needs! Lookout for some new designs on our website, coming soon!”


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Verified Customer
Rating 8/10
4/5
2016-01-29

NICE!!

"Very pretty and colorful, just the thing to cheer up our office."

Rep reply posted Feb-02-2016

John.Blackwood, The Gallery Collection rep has responded

“We put a lot of time in choosing the designs for our cards. Knowing that we've cheered up your office, makes us happy as well!”


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Verified Customer
Rating 10/10
5/5
2016-01-29

Love love love our new cards

"My team just loves the Welcome cards for new employees that we recently purchased...We find that a new welcome kit with a beautiful card makes a huge difference for an employee's first day on the job.

We also purchased Congratulations cards which we give to employees for promotions, service anniversaries, etc. These cards are so beautiful and bright....any one would love to receive one of these cards from their managers/executives.
"

Rep reply posted Feb-02-2016

John.Blackwood, The Gallery Collection rep has responded

“Thank You for the great feedback. To know that we are able to provide cards for multiple occasions within your company, let's us know that we are doing our job. We appreciate you letting us know!”


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Verified Customer
Rating 10/10
5/5
2016-01-27

Satisfied return customer

"Always happy with my order."

Rep reply posted Feb-02-2016

John.Blackwood, The Gallery Collection rep has responded

“And we are always happy that you keep coming back!”


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Verified Customer
Rating 8/10
4/5
2016-01-26

Too many repeated cards

"I purchased some boxes of assorted cards and assorted birthday cards. I expected that the boxes would each have 36 different cards. Unfortunately, I missed the part on their website which shows the contents of the box which shows that instead they have about 13 unique cards each with 2-3 copies of each. This was frustrating, as I am hoping to not have to worry about giving someone else in the office the same card. We will be more aware of that in the future, though, thanks to John Blackwood for getting back to me right away. "

This review was modified by dbrophy on January 26 2016 12:03:20 PM
Rep reply posted Jan-26-2016

John.Blackwood, The Gallery Collection rep has responded

“Thank You for contacting us. We are sorry that the assortment box was not to your expectations. We did see that you placed your order online. For each of our assortment boxes, you are able to see the exact contents of each box. When you click on the desired assortment box, the option is provided right next to it. You will not only see the exact cards in the box, but you will also see the selected greeting for each individual card. Feel free to contact us if you need any assistance with ordering.”


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Verified Customer
Rating 8/10
4/5
2016-01-22

"There should not have been any tax on my purchase. I spoke with a customer service person before ordering and she said my tax exempt # was on file and when I got the invoice the tax would not be on there. When I received the invoice, in fact, the tax was on it and I had to call to rectify the problem."

Rep reply posted Feb-02-2016

John.Blackwood, The Gallery Collection rep has responded

“Although we are glad that your problem was taken care of, we apologize that the exemption was not on your order. Your account does now have an exemption note on it, for your future orders. Thanks for letting us know!”


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Verified Customer
Rating 8/10
4/5
2016-01-22

Why do you have to request a mock-up of your card?

"Once we supplied our logo, I was not given the option to review the card before it went to print. It was only after we received the cards, I noticed our logo was not how we would've wanted it. So remember, if you are supplying a logo, you MUST REQUEST A LAYOUT if you want to make sure your card is accurate. Tough lesson learned with 300 cards!"


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Verified Customer
Rating 10/10
5/5
2016-01-21

"Ordering online is always quick and easy!"

Rep reply posted Jan-26-2016

John.Blackwood, The Gallery Collection rep has responded

“Great! We do our best to make the website as user friendly as possible.”


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Verified Customer
Rating 8/10
4/5
2016-01-19

Can't beat the Quality!!!

"Excellent Quality! Prompt Service! Billing/invoice always correct! Couldn't get one of the inside comments to work in a different category - just found another appropriate phrase from the drop down box."

Rep reply posted Jan-26-2016

John.Blackwood, The Gallery Collection rep has responded

“Thank you for your feedback. We strive to deliver timely service to match the quality of our product. We are glad that you were able to find the appropriate phrase for your card.”


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Verified Customer
Rating 10/10
5/5
2016-01-13

Happy (Birth) Days are here again!

"The Gallery Birthday Collection is very professionally done. Shipment arrived on time. I am sure we will be ordering more from this group. Thank you so much! "

Rep reply posted Jan-26-2016

John.Blackwood, The Gallery Collection rep has responded

“We are glad that you received the shipment in a timely fashion, and look forward to providing your needs for future orders. Yes, Happy (Birth) Days are here again! :)”


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Verified Customer
Rating 10/10
5/5
2016-01-13

Beautiful cards and great packaging

"The cards are beautiful and they were packaged very well. I am very pleased!"

Rep reply posted Jan-26-2016

John.Blackwood, The Gallery Collection rep has responded

“We are so glad that you are pleased with the packaging! Be on the look out for more featured designs!”


No Avatar

Verified Customer
Rating 10/10
5/5
2016-01-13

Very nice cards

"We have ordered through Gallery Collection before and we are never dissatisfied."

Rep reply posted Jan-26-2016

John.Blackwood, The Gallery Collection rep has responded

“Thank You for the kind words. When our customers are satisfied, we know that we've done our job the right way!”


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Verified Customer
Rating 10/10
5/5
2016-01-12

"Quality of the product is excellent and Gallery always wants to please."

Rep reply posted Jan-26-2016

John.Blackwood, The Gallery Collection rep has responded

“Thank You for taking the time to rate us. It is important to us that our customer service matches the quality of our cards. Excellence is what we strive for.”


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