I'm admittedly picky when it comes to my computers. I heard about Gainsaver from my friend who had made a purchase from them so I tried the company for myself.  
 
Steve at Gainsaver has been nothing short of wonderful. Their prices are amazing and much cheaper than I had seen on other online stores.  
 
Even when I had to return a computer because My older version software was not compatible with Intel based Macbook pro, They went out of their way to make returns simple also.  
Their customer service via email and on phone was quick and to-the-point, addressing exactly what was asked.  
 
I generally stick to the big, trusted places online -- Amazon, Newegg, and the like -- but Gainsaver is definitely on my list for any relevant purchases down the line. I have  
 
already referred friends and others to Steve for their Apple Computers shopping, and I'll continue to do so.

Easy website to use. I found what I was looking for fast. Got a super price on a powermac quad for my business. The system works perfectly. I will be using GainSaver again.

All the bad reviews you've read are true. These guys sold me a refurb'd iMac that broke down within 2 weeks. I returned it asking for a refund. They only issue store credit. Why do I want to buy something else from a company that sold me defective equipment to begin with?  
 
This business is 2 kids in a basement. 1 guy (Steve), 1 girl (don't know her name). Nothing wrong with that business model, but this particular outfit is very shady. They will avoid and ignore your emails, phone calls, etc. They will take your money and run!  
 
There are a lot of people angry with "Steve(Harper)at ext 321." This guy is scum.

This review was modified by its author, gmarmolejo, on 1/18/10 4:00 PM.

On November 2009, Gainsaver charged my credit card for a MacBook Pro 15.4 (mid-2009 model). They delivered an old 17-inch early 2008 model laptop (not close to what I had ordered - their mistake). I paid shipping to return product with their assurance they would send me correct item. From mid-November 2009 to late December 2009, their main customer service guy, Steve, assured me 3 times I would receive correct item "the next day". Upon calling back to ask for tracking number, I would receive email that item was out of stock. Steve asked me if I wanted older mac models that were in stock; He also asked if I wanted refund. I was so frustrated I finally said I want refund back. On 12/28/2009, I was refunded cost of item but not warranty ($150) and S & H ($27.78); the exact areas credit card companies cannot dispute - how convenient for them. Upon asking why I was not refunded full amount, they said there's a penalty of refund - S & H and warranty fees. Bottom line, I do not receive product but they keep my money; they screw up and I pay penalty.

Wow what great service and pricing. I was referred to GainSaver  
from a friend. I have never bought used equipment before but I wanted to save money on  
a 17" Macbook Pro. I found the one I wanted online and configured it they way I wanted.  
4 days later I received my Macbook Pro and it looked almost new. Thanks GainSaver I will be referring  
people to your site. I love my system and thanks for the savings.

I wanted to add to my last review.  
I finally received a refund from Gain Saver.. it was 59.00  
short of what my original purchase was.  
Lesson learned.  
If you want a great refurbished computer go to Apples website. I bought a refurbished 20 inch  
2.4 GHz intel core 2 duo.. for 749.00  
it had 2gb memory.. I upgraded by installing the  
extra memory myself... I found 4gb memory on E-bay for 79.00 new unused. So I paid a total of.  
828.00 for a great computer.. I found that I didn't save money with Gain Save at all.. not to mention.. the lousy rude service.. Please stay away from Gain Saver.  

This review was modified by its author, mindylen55, on 12/29/09 1:18 PM.

Their prices seem too good to be true and they are. I ordered a macbook and within 15 minutes it proved defective. I returned it, had to pay the shipping, they said I could choose another model if I wanted and they would credit the new order. I chose a slightly more expensive model which the website said was in stock. On checking the new order details I discovered they were going to send me the original model not my next choice. I called, they cancelled that order, and created a new order with the new computer choice. One week later the order status said it was being prepared for shipping. The next week the order status said the same. I called to find out that it wasn't EVER in stock and they were waiting to get one from their distributor. Even though the website says "in stock" and ships within 48 hours! Finally cancelled the order, they said they would credit my credit card but that never happened. I am now having the credit card co. take care of getting my money back.

I wish I had read these reviews before I bought my Mac from these hosers. While I think the computer is ok (I haven't had time to really get into it and now I am pretty scared about what can go wrong)the customer service group is a nightmare. I design customer service programs and about midway through my oddysey with Gainsaver I suspected that their rotten customer service was by design. Customer service this bad doesn't happen by accident. Start with the surly service reps. Only one or two were this way but one is enough. I could tell that I was bothering her and she did not share my concerns about the trouble I was having with my rebate. Had I only known that the rebate was a scam I would not have spent all that time trying to track down the form. Through multiple calls, online service requests and voice messages I was disappointed at every turn. Reps told me at least 4 different stories about how I was to get my refund: 1. 'We emailed you the form and you should have it already', 2. 'I will email you the instructions to find and submit the form' (email never shows up), 3. 'Oh, we have no way of emailing you from our systems' (gee what about the customer service requests that bounce back via email..), 4. 'Leaving a message is the worst way to contact us. No one every calls back(how reassuring). The best way to get service is to submit an online service request for instructions on how to get your refund'.  
 
I have 3 service requests submitted online. Each one tells me they will get back to me in 24-48 hours. Never have they gotten back to me. When I asked the service rep why, she looked at the record of service requests and said that they did get back to me with a message that said (you guessed it)'we will get in touch with you in 24-48 hours....' Someone needs to learn the meaning of the word,RESOLUTION. What a circle-jerk/cluster-f*ck!  
 
This is definitely by design and after reading all of the other reviews I an confident that this company cannot be trusted on a consistent basis. I will not buy or recommend that anyone buy anything from Gainsaver.

Avoid this company. I have had a the same terrible experience as many other reviewers from this and other sites.  
 
I received a much older model computer than the one I had ordered. When I returned it, there was not contact for weeks, despite several phone calls and email requests.  
 
I finally got them on the phone, and the rep said that they will get back to me in a couple weeks because their returns department is backlogged. I was told that I will have to select from one of the older models, which may cost more. I cannot get the model I ordered, and there are no refunds. I will have to pay more for an older computer I do not want.  
 
If you read other reviews, this happens so much it must be purposeful. How do these folks sleep at night?  
 
I am disputing the credit card charge and complaining to every consumer group I can find.

Ordered a laptop and got the wrong one. They sent a lesser model and stated that the one I ordered wasn't in stock. I said I wanted to send it back because it's not the one I ordered and they stated the one I got was, "just as good". After agreeing to RMA (which I paid for shipping), they gave me store credit. I ordered another model (more expensive) and agreed to pay the difference. I called three times to verify that the model I wanted was in stock, and each time rep "Steve" told me it was and was shipping that day. Four days later I get an email stating a problem with my order, and that they have a lesser model that's "just as good". NOT WHAT I WANTED! Their "in stock" is bogus. They have no idea what they have and don't and try to pass it off as if their inventory flies off the shelf. Other companies seem to have no problem showing their real time inventory.  
After filing a complaint to the Better Business Bureau their response was"  
"Per accounting department the customer was refunded in full minus the UPS freight charge.Please call if you have any questions. Thank you, Customer service".  
Total lie! I called after a week to ask why no refund and a very rude woman said it was rejected for store credit only! AVOID THIS COMPANY LIKE THE PLAGUE!

Two kids in a basement? It might be, based on their quality of service. I ordered an Acer Aspire netbook on 11/19. Today, 11/23 I received this email: "There is a problem with you order. Please give us a call at: 800-844-4051 M-F 6AM-5PM PST". I called repeatedly, pressing 2 for Customer Service, only to finally hear "We are not able to take your call at this time."  
 
By the fourth time I heard this, I received another email from them as follows:  
"Dear Customer, Your order has been cancelled.  
Thank you for the Business!" ????  
I am still waiting for an explanation. There is a customer service number, but no one answers it. I bought the item elsewhere, on the same credit card. If you need good service, or any service, look elsewhere!  
 
 

This review was modified by its author, padre3210, on 12/3/09 4:27 PM.

I saved my company over $6,000 and received great service. I own a small construction company and in these hard times I have to save money to stay in business.  
My 5 outside salespeople needed Tablet PC's so they could easly quote our potential customers. I looked at Motion Computing  
and Panasonic Tablets. Wow they are expensive around $1,500 to $2,000 each. At this point, I could not afford $10,000 so I  
called a friend who knows a lot about computers and buys online. He recommended GainSaver. I went to www.gainsaver.com  
and easly found a used Motion Computing tablet PC. Yeah, it was a few years old, but I got a fully loaded LE1600 with a 1 year  
warranty for around $630 dollars. I ended up paying $3,150 for all five. I couldn't be more happy with my purchase.  
My salespeople love them, they are happy because they can give quotes to our potential customers in realtime. I called GainSaver  
and thanked my sales rep Steve. His response was professional "We appreciate the business. You can always give me a call if you have  
any issues with our tablets." I will recommend gainsaver to my friends and will always try and save money buying used.

DO NOT BUY FROM THIS COMPANY!!!! BEWARE! BEWARE! THEY ARE SCAMMERS. I configured a Macbook Pro on their site and paid for it. When it came it was not configured the way I specified and indeed had paid for. I was given a run around for three days and never got any satisfaction. It seems the whole operation is run by two people who are really unhelpful and completely unaccountable. I was so unsure about their integrity after dealing with them, I didn't even trust them to do the right thing If I returned the item.  
I wound up walking away with a computer that I had to finish configuring myself and after that cost I could have purchased a new Macbook Pro with all the guarantees. THE LESSON! THERE ARE NO SHORT CUTS AND THIS COMPANY IS NOT AN ANSWER FOR ANYONE.

I ordered an intel Macbook on 9/11 just to develop iphone apps. It shipped 6 days after the order. When I turned it on, it froze. I could not boot after that. I bought snow leopard to try and correct the problem. I returned it and asked for another. It's 10/7 and I still have no computer.

I cannot agree more. I bought a MacBook Pro from these guys which came defective and then crashed upon upgrading to Snow Leopard. The infamous Steve Harper, the owner, lived up to his horrible reputation. I asked him for my money back and he said no, and then I said I would dispute the charge and post on forums about them. He said he didn't care, would send it to collections and then put me on perpetual hold...the equivalent of hanging up on me. All attempts to contact them have failed. They have no email address for customer service and only provide automated responses to online help requests. I got an email of some guy who buys the used computers, but he didn't even have the decency to write me back!  
 
The Internet is full of stories like ours. I do not know how they stay in business. They are actually committing fraud and no one is doing anything about it. Meanwhile, people keep buying from them...stupid people like me who did not do their homework first. I wish there was a way to warn the world about them.