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Full Rating Profile
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.71/10 5.71/10
    Chance of future purchase: Rating 1.79/10 1.79/10
    Shipping & packaging: Rating 0.36/10 0.36/10
    Customer service: Rating 1.07/10 1.07/10
    Return/Replacement policy: Rating 2.50/10 2.50/10

133 Customer Reviews

Rating 2/10
modified review posted
ResellerRatings.com TOP REVIEWER!

"They are very, very slow and disorganised, with poor communication by email.

The website was false, declaring all my items in stock but half of them where NOT in stock.

I ordered on 17th August and they still have not confirmed shipping on 1st September, saying I can track the order in another week.

Rating 2/10
modified review posted

"We ordered two power supplies on July 30th. After having the charge show up on our credit card on Aug 1st we searched and realized we never had a confirmation email showing we had placed the order, yet they were able to charge for the items. Two months later and multiple attempts to contact them via every email address they publish we have yet to be contacted and no parts. We are very dissatisfied and would like a refund."

modified review This review was modified by StyroPower on August 29 2014 08:35:03 AM

Rating 2/10
modified review posted

"This place is a horror show.

I placed an order for 350 dollars worth of stuff, and they let the order sit for 3 months waiting on roughly 5 dollars worth of items they had back ordered. I get that back orders happen, but they communicated absolutely zero of this - I had to drag information from them every step of the way.

After 3 months and getting them to finally ship what they do have, they sent me an email telling me that since my items have been boxed, the shipping cost went up 50 dollars - that's right, my order got LIGHTER because of the items they don't have, and they expect me to pay 50 dollars for the privilege. Again, after 3 months of me waiting on the order to begin with.

I get that looking at what they sell, they look to be one heck of a retailer - the thing is, the items that they didn't ship my order for....are still showing as available and for sale on their website. They've had my order sitting in limbo for 3 months, and couldn't even bother to update their website to avoid this happening to the next guy.

Again, that catalog looks full of neat stuff and cheap - but that is only actually worth something if they A) actually have it, and B) will ship it to without trying to rip you off.

My experience with the company is an absolute failure on both counts.

modified review This review was modified by Ijustsignedupforonereview on August 05 2014 09:15:12 PM

Rating 2/10
modified review posted

"Futurlec has a good catalog and good prices, but they are incredibly ineffective at delivery. A number of items are not in stock and they hold delivery until they come in, without any warning.

In this specific case, after more than two months I have still not received anything! After a (slow) email exchange last week, they agreed to send the available items through DHL but they used an incomplete address and waited four days before actually shipping the stuff! I doubt I'll ever receive it.

I understand it's hard to do as well as Amazon, but at least they could try to do a little better in communicating with their customers.

modified review This review was modified by jfdp on July 18 2014 06:59:15 AM

No Avatar
Rating 2/10
modified review posted

"I placed twice my orders on futurlec. First one it was ok, but incredibly slow (2 months to send my items to Germany).

Second time I placed $250 order on middle of December 2013. I wait almost 2 months, got nothing. Asked by the end of Jan 2014 where my items are and get the answer that some items are not yet available and will be delivered within 3-4 weeks. Waited till begin of May, asked again, and got the answer that they cannot deliver items anymore...

If they have no items anymore but the items are constantly listed at futurlec.com as available, why they do not send me notice over email about it?

They offered to deliver rest, but asked for additional 71$ surcharge for the delivery costs!!!

I tried to cancel and now I have no answer from futurlec anymore.

Indeed, all items that are listed in Futurlec are available at e-bay and e-bay often cheaper then Futurlec.

If you order over e-bay, you have an option to return you payment over Paypal, but it is hardly impossible with CC cards that are only acceptable with Futurlec.

Please, do not order on Futurlec, check these items on E-Bay, and decide to use more cheaper and ensured solution.

modified review This review was modified by igorchem on May 14 2014 09:47:49 AM

Rating 10/10
modified review posted

"I have been with futurlec for a few years now and have ordered almost 80-90 percent of their products. They are quite slow with shipment and sometime you have to wait for them to fill in the shipment and that could take for ever. To avoid this kind of redundant just give them an email and sort it out. they're usually quite responsive. 99% of the time i get what i want within two weeks shippment from thailand to AUstralia. The cons about futurlec is that they have very limited of products so I now turn to store like digikey and ebay. Overall futurlec is quite convienent with competitive price, great for stocking up your electronic stuff. If you want something fast i recommend other store."

modified review This review was modified by len_heng on May 06 2014 12:13:12 AM

Rating 2/10
modified review posted

"I ordered $50.+ worth of electronics parts all listed on the web site as in stock. After getting a confirmatory email, I heard nothing further for two weeks, finally after waiting and expecting my parts I look for their phone number on their web site. Lo and behold they do not have a phone number or addressed listed, neither could I find a phone number anywhere on the web. Then I send an email to their customer service email on their web site I get a quick response back from somebody named Alan who lists himself as sales manager, saying my order is complete will advise shipping information shortly.
After seven or more days I get no shipping information. I email him twice, I get no responses from him. Finally I call my credit card company (Chase) to file a claim. Chases check if they have a phone number for this company. They do not have one, they have phone numbers for every other merchant I deal with. I send another email to Alan to cancel my order and that I have contacted my credit card about them. The next day I get an email from Alan saying they have all the parts except __. I email back I want him to cancel the order and issue a complete refund including shipping charges, as he shipped nothing. I hear nothing further from him until a few days later when he says he will cancel the order and issue a refund I check with the credit card company they had not received the refund yet so they send me a long claim form I had to fill out I filled out the form and faxed it with documented emails. A few days later I called the credit card company to see if they received the fax they had not, so I asked to check if I had received a refund from them, it turned out in the interim they had sent the refund. If you do`not really need need your parts and are prepared to deal with these lies and bs from them and to waste your valuable time, not to mention the aggravation,then go ahead and deal with this company. If not, do yourself a favor and order from another company even if you pay a few dollars more. I then ordered from Jameco Electronics a US based company, and got the same parts for about the same price and they were shipped the day I ordered them. I got them a few days later.

modified review This review was modified by mansrol on March 05 2014 05:25:59 PM

Rating 2/10
modified review posted

"I ordered $60.oo worth of stuff from these guys.
I waited 3 months for these guys to send me something for nothing.
The guy explained that they were awaiting a shipment that contained a part that would complete my order.
The same guy offered to send me what he had in stock right away and send the remainder at no extra cost at a later date. I agreed, please send you have got!
I waited more... then emailed an order cancelation and refund request.
Now they will not respond at all.
I can only report these (CRAP) scammers to the FBI as far as Paypal knows and sends instructions on how to do so.

Update: I received my refund 1 hour after writing the above review.

modified review This review was modified by randyk1963 on January 25 2014 07:52:46 PM

Rating 8/10
modified review posted

"I ordered some solar cells from this place, then later that day looked them up here. Oops. I didn't bother looking them up first because I first visited their website years ago and figured if they're still around, they're reputable. It appears that some customers have good experiences, and some don't. I initially wanted to cancel the order but decided to see what happened.

I was pleasantly surprised when I received email notification the order shipped the next day. It said I should receive it within 7-10 days. 10 days came and went, nothing. I wasn't in a hurry, so I waited awhile longer.

18 days later it arrived, and the merchandise looks good. It was shipped from Singapore to the USA. I paid so little for these things so the extra time is OK with me. But whether I order from them again will depend on how impatient I am and how much cheaper the item is compared to a domestic supplier.

Rating 2/10
modified review posted

"I'm so pissed at this company, I placed an order on 10-28-2013 and today is 12-09-2013 and they haven't shipped it yet. I contacted them, this is what I got in return today.

Only 7SR3911AS (Single Hi-Red 0.39in CC 7-Segment LED Display)$0.35 is unavailable from your order and is currently out of stock.

The replacement stock is not expected to arrive at our warehouse in the immediate future and some delay is expected.

Please advise us if there is a substitute with another part with the same amount ?

Should you have any further enquiry, please feel free to contact us.

Best Regards




modified review This review was modified by younasa on December 09 2013 01:54:59 AM

Rating 2/10
modified review posted

"What can I say. I guess I should have googled this company before I ordered from them. This company ripped me off plain and simple I ordered transistors from them and I did not get what I paid for. I emailed the company for over two weeks now and get no response except this
"Dear Chris

Please confirm the amount difference appeared on your bank statement and we will issue a refund that amount. "

I am not talking about the difference between my order and what I paid I am talking about the wrong parts being sent to me. THEY DO NOT CARE ABOUT CUSTOMER SERVICE. IF YOU WANT PARTS GO SOMEWHERE ELSE. DIGIKEY MOUSER ECT. They do not have a phone number you can call them at I wonder why lol its because they dont want to deal with customer service issues! This company does not stock its own product they are simply a drop shipper. stay away from this company!

Rating 10/10
modified review posted

"I have purchased from Futurlec in the past and just purchased
from them a few days ago . Their shipping is slower than most
electronic sites for parts .But if there is a problem filling
a part in your order they can't fill they will ask by e mail
how you want to handle it by refund or with other part sub
for it . Their parts are quality and low cost And you can't
beat their shipping rates . Futurlec is on the up&up

modified review This review was modified by DavefromPgh on September 20 2013 02:08:03 PM

Rating 10/10
modified review posted

"I'm surprised at the low ratings given here to Futurlec. Their prices are very low and customer service is very responsive. True, their order fulfilment time is very very long, and they generally don't notify if a product is out of stock. But they have always billed only when the order is shipped. Most orders come from Thailand apparently so long delivery times are expected. If I need something fast I go to Element14 or a local store."

modified review This review was modified by ksarkies on August 18 2013 06:20:02 AM

Rating 2/10
modified review posted

"Had to create an account here just to show my dissatisfcation and to warn potential customers.
I bought a couple of different types of transistors from the site at very cheap prices. The webpage clearly showed the items were in stock. After a week I noticed my shipment still wasn't shipped, so I emailed them. I got a response saying that they were out of stock on all my items and I had to wait 5-7 business days just for them to receve it, then another week for it to arrive to me. It's been two weeks since my purchase and the order has not even shipped yet.
Futurlec seemed like a credible company after looking at some forums where people buy from them regularly. However, be warned that if you buy something that says in stock, Futurelec will leave you hanging for weeks upon weeks. If you need any essential parts, stay clear. The only positive thing is that they responded. Whether they said 5-7 to shut their customers up for a week or not, I will have to see.

Rating 2/10
modified review posted

"I've used Futurlec for years and have ordered from them several times. Their prices and selection on electronic components are great... but the last few orders I have placed with them have proven to be a disaster.

I placed an order over 5 weeks ago.

First off, they charged my credit card immediately after I placed the order.

I didn't hear anything for a couple of weeks so I emailed them. When I finally heard back, they said that some of the items were on backorder and they would arrive in 1 to 2 weeks, so I agreed to wait.

Two weeks came and went with no movement on the order so I emailed them again.

When I finally heard back, they offered to cancel the backordered items, refund the difference and ship out the order immediately.

Still no movement on the order and nothing was refunded to my card.

Still waiting and hoping I won't have to contact my bank!

modified review This review was modified by frap23 on July 17 2013 02:58:45 PM

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