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"I purchased from Future Shop's online site an Olympus D-390 Digital Camera. I was very pleased with their online service, free and fast shipping and have nothing but good things to say about my experience.
This is not my first online purchase with Future Shop and definitely will not be my last.
"Say whatever you want, but i actually sat down and read every single post about future shop on this website. I did it because i work for future shop and i want to know what the customers didnt seem to like. Yes mr/mrs customer... we care... anyway... after reading all of them i have a few things to say.. First of all, if you want to be treated well, here are some tips... 1. Treat the sales person like a HUMAN BEING... you do this to people you meet on the street. is it too much to ask when you are shopping? 2. Dont treat the sales guy like he owes you something... sometimes i approach people to see if they need any help and i get these stares like i just asked him for both of their kidneies. If a sales person asks you if you need help and you are just looking just say "just looking for now but if i need anything i will come ask you" is that so hard? 3. Dont ask the sales people things you know they cannot answer or dont have the authority to do... for example dont ask "Where is my rebate?" the rebates come from the manufacturer and if you are absolutely fed up with the manufacturer and want to talk to someone at FS, ask for a manager... he is the only one that can help you... or dont ask "Why is this this price?" they just are.. sales associate has no control over it... or "whats on sale next week?" the sales guy doesnt know till D-Day and if he does he cant tell you. 4. When an associate says "hi how are you" no need to say "just looking"... say fine... thank you.. isnt that the answer you want when you ask someone that question? 5. Dont DEMAND things you are NOT ENTITLED TO. Example... DEMANDING a return 2 months after purchase, or on opened software, or FREE two-day service which you were told you DONT get under manfuacturer's warranty because you would need to the deal with the manufacturer if you do not take the service plan... 6. Dont LIE! we all know "customer is always right".. but here i will tell you a story... 2 days ago.. a customer came and asked me to suggest him a game that was like Battlefield 1942... I told him that it wasnt my department but since i am a gamer i will try to help him if he wants me to.. so i suggest to him "get medal of honor... it is a great game..." he says thanks for your help and i proceed to help others... Next day he comes back.. comes up to me with a grin on his face and says to me "You told me this game will work on a laptop... i told you i have a laptop and you said it would work on any laptop and now since its opened i cant return it.. THANKS A LOT PAL!" then he asks for my manager... let me tell you my problems with this. 1. i would never say that game would work on a laptop (eventhough it works on some).. i am a gamer and i know it wouldnt.. i wasnt trying to make a sale.. i didnt even process the sale or put my tag on it..i wanted nothing but to help a fellow gamer... 2. he never ever told me he had a laptop.. our conversation consisted of about 12 words (aside from the hi how are yous) 3. i informed him that this wasnt my department and also as my manager told him when he tried to get me in trouble for something that was his fault.. it is his responsibility to know what his machine is capable of and there is a reason the requirements are on the box.... this guy was willing to get me in trouble.. put my job in jeapordy just so he can return a game he paid $50 for... now i dont know if he was telling the truth at all about the game working.. if i had to speak from experience i would say he took it home.. made himself a copy.. wrote down the cdkey and returned it to us... but anyway
Okay now here is some facts about FS: 1. The SALES ASSOCIATES are NOT on commission (on 99% of the stuff)... (that 1 is not a tip i just squeezed it in there) 2. We are REQUIRED to present the service plan to everyone so dont blame a guy for doing his job right.. and also many of us including myself BELIEVE in the service plan.. i have had many good experiences with it even before i was hired... (spending 50$ on warranties and getting video card replaced by a better 1 almost every year.. total value at least 800$) 3. A lot of the associates do actually try to help you.. and the others who dont.. they used to.. but if you live through a year of what we have to put up with from customers, you will know why they dont anymore... Being a sales rep at FS is not easy.. you have to balance between doing as much of the sometimes ridiculous stuff you are asked to do by management while at the same time satisfying the customer as much as possible.. not to mention it is all for very little pay.. I enjoy my job.. if i was doing it for money i would have left a LONG time ago... cause i can earn more doing less
One last thing, being a commission sales person (the 40-50% of us that are excluding myself) is not a crime… dont make talk about it like it is one
anyway.. to sum up.. keep in mind the sales associates are people too... try treating us like people... you might be surprised how well you will be treated back... thank you
"
This review was modified by bor3d on January 11 2005 09:42:29 PM
"Wow killer customer service I bought a ipod and it had an issue i took it back without paper work but the rep remmebered me and made the switch no issues in 5 min"
"I LOVE the Futureshop web site. Free shipping by UPS on every item they sell! I've used them 4 times so far and have never had a problem. I live about 4 miles from a Futureshop store but why would I bother driving there when I can get it shipped for free? The first time I tried them I ordered a dvd on a Monday morning and I received it Tuesday afternoon. Great e-mail communication."
"Great prices! I've bought many items from FS before. No problems. You can return anything, they don't care. Just remember, 14 days return on some products. Read the back of the bill! And do your homework before you buy and don't rely on the advise of a 15 year old sales guy who tells you he's got one at home! I will definitely buy from FS again."
"Overall, it's a good experience. The packaging over exceeds my expectations and it's packed very secure. I order 3 items. Two were shipped within 48 hours and received within 72 hours while the last one is out of stock. I was trying to get it cancel and it took 3 days for the customer support to do it. Good enough.
After all, I got great deals on the boxing day specials."
"Outstanding web site, excellent pricing and superb customer service when a problem arose combined to make my shopping experience with Future Shop memorably positive. I purchased an XBox 360 which I managed to order only two weeks before release date using Future Shop's fair lottery system. The unit shipped earlier than indicated. Canada Post made an error with the delivery of the shipment which Future Shop's customer service team was very helpful in resolving the matter. I fully intend to shop onlin at Future Shop again."
"I have ordered a HDMi Cable from Future Shop on 20th May and I received it on 22nd May which really surprised me. Thanks to Future Shop for their fast shipping."
"I have ordered from Future Shop dozens of times, purchasing everything from computer equipment to music CDs and DVDs, and have never once had a problem. In stock items often arrived within a day or two, which is especially remarkable considering everything ships for free via UPS with no minumum dollar value. The online order tracking works great, and is always up to date. Nothing but positive experiences! "
This review was modified by vc on August 13 2004 12:20:39 PM
"Same customer service on the website as the one I have in the real store (which means good in my experience) and usualy ship fast. They also offer to pick up in store, which I have found useful in certain situation in the past. Good experience overall."
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posted Jan-11-2005 
This review was modified by 
![Share](javascript:share_rating({"review_body":"Say whatever you want, but i actually sat down and read every single post about future shop on this website. I did it because i work for future shop and i want to know what the customers didnt seem to like. Yes mr\/mrs customer... we care...<br>anyway... after reading all of them i have a few things to say.. <br>First of all, if you want to be treated well, here are some tips...<br>1. Treat the sales person like a HUMAN BEING... you do this to people you meet on the street. is it too much to ask when you are shopping?<br>2. Dont treat the sales guy like he owes you something... sometimes i approach people to see if they need any help and i get these stares like i just asked him for both of their kidneies. If a sales person asks you if you need help and you are just looking just say \u0022just looking for now but if i need anything i will come ask you\u0022 is that so hard?<br>3. Dont ask the sales people things you know they cannot answer or dont have the authority to do... for example dont ask \u0022Where is my rebate?\u0022 the rebates come from the manufacturer and if you are absolutely fed up with the manufacturer and want to talk to someone at FS, ask for a manager... he is the only one that can help you... or dont ask \u0022Why is this this price?\u0022 they just are.. sales associate has no control over it... or \u0022whats on sale next week?\u0022 the sales guy doesnt know till D-Day and if he does he cant tell you.<br>4. When an associate says \u0022hi how are you\u0022 no need to say \u0022just looking\u0022... say fine... thank you.. isnt that the answer you want when you ask someone that question?<br>5. Dont DEMAND things you are NOT ENTITLED TO. Example... DEMANDING a return 2 months after purchase, or on opened software, or FREE two-day service which you were told you DONT get under manfuacturer\u0027s warranty because you would need to the deal with the manufacturer if you do not take the service plan...<br>6. Dont LIE! we all know \u0022customer is always right\u0022.. but here i will tell you a story... 2 days ago.. a customer came and asked me to suggest him a game that was like Battlefield 1942... I told him that it wasnt my department but since i am a gamer i will try to help him if he wants me to.. so i suggest to him \u0022get medal of honor... it is a great game...\u0022 he says thanks for your help and i proceed to help others... Next day he comes back.. comes up to me with a grin on his face and says to me \u0022You told me this game will work on a laptop... i told you i have a laptop and you said it would work on any laptop and now since its opened i cant return it.. THANKS A LOT PAL!\u0022 then he asks for my manager... let me tell you my problems with this. 1. i would never say that game would work on a laptop (eventhough it works on some).. i am a gamer and i know it wouldnt.. i wasnt trying to make a sale.. i didnt even process the sale or put my tag on it..i wanted nothing but to help a fellow gamer... 2. he never ever told me he had a laptop.. our conversation consisted of about 12 words (aside from the hi how are yous) 3. i informed him that this wasnt my department and also as my manager told him when he tried to get me in trouble for something that was his fault.. it is his responsibility to know what his machine is capable of and there is a reason the requirements are on the box.... this guy was willing to get me in trouble.. put my job in jeapordy just so he can return a game he paid $50 for... now i dont know if he was telling the truth at all about the game working.. if i had to speak from experience i would say he took it home.. made himself a copy.. wrote down the cdkey and returned it to us... but anyway<br><br>Okay now here is some facts about FS:<br>1. The SALES ASSOCIATES are NOT on commission (on 99% of the stuff)... (that 1 is not a tip i just squeezed it in there)<br>2. We are REQUIRED to present the service plan to everyone so dont blame a guy for doing his job right.. and also many of us including myself BELIEVE in the service plan.. i have had many good experiences with it even before i was hired... (spending 50$ on warranties and getting video card replaced by a better 1 almost every year.. total value at least 800$)<br>3. A lot of the associates do actually try to help you.. and the others who dont.. they used to.. but if you live through a year of what we have to put up with from customers, you will know why they dont anymore... Being a sales rep at FS is not easy.. you have to balance between doing as much of the sometimes ridiculous stuff you are asked to do by management while at the same time satisfying the customer as much as possible.. not to mention it is all for very little pay.. I enjoy my job.. if i was doing it for money i would have left a LONG time ago... cause i can earn more doing less<br><br>One last thing, being a commission sales person (the 40-50% of us that are excluding myself) is not a crime\u2026 dont make talk about it like it is one<br><br>anyway.. to sum up.. keep in mind the sales associates are people too... try treating us like people... you might be surprised how well you will be treated back... thank you<br><br>","link":"http:\/\/www.resellerratings.com\/store\/Future_Shop\/comment\/182681#comment182681","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Future_Shop.jpg","store_name":"Future Shop (Best Buy Canada Ltd.)","username":"bor3d","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Wow killer customer service I bought a ipod and it had an issue i took it back without paper work but the rep remmebered me and made the switch no issues in 5 min","link":"http:\/\/www.resellerratings.com\/store\/Future_Shop\/comment\/790719#comment790719","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Future_Shop.jpg","store_name":"Future Shop (Best Buy Canada Ltd.)","username":"rawone1981","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I LOVE the Futureshop web site. Free shipping by UPS on every item they sell! I\u0027ve used them 4 times so far and have never had a problem. I live about 4 miles from a Futureshop store but why would I bother driving there when I can get it shipped for free? The first time I tried them I ordered a dvd on a Monday morning and I received it Tuesday afternoon. Great e-mail communication.","link":"http:\/\/www.resellerratings.com\/store\/Future_Shop\/comment\/135619#comment135619","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Future_Shop.jpg","store_name":"Future Shop (Best Buy Canada Ltd.)","username":"mydocuments","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great prices! I\u0027ve bought many items from FS before. No problems. You <br>can return anything, they don\u0027t care. Just remember, 14 days<br>return on some products. Read the back of the bill! And do your<br>homework before you buy and don\u0027t rely on the advise of a 15 year <br>old sales guy who tells you he\u0027s got one at home! I will definitely buy <br>from FS again.","link":"http:\/\/www.resellerratings.com\/store\/Future_Shop\/comment\/340736#comment340736","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Future_Shop.jpg","store_name":"Future Shop (Best Buy Canada Ltd.)","username":"AndrewO","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Overall, it\u0027s a good experience. The packaging over exceeds my expectations and it\u0027s packed very secure. I order 3 items. Two were shipped within 48 hours and received within 72 hours while the last one is out of stock. I was trying to get it cancel and it took 3 days for the customer support to do it. Good enough.<br><br>After all, I got great deals on the boxing day specials.","link":"http:\/\/www.resellerratings.com\/store\/Future_Shop\/comment\/62150#comment62150","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Future_Shop.jpg","store_name":"Future Shop (Best Buy Canada Ltd.)","username":"ioXt_2","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Outstanding web site, excellent pricing and superb customer service when a problem arose combined to make my shopping experience with Future Shop memorably positive. I purchased an XBox 360 which I managed to order only two weeks before release date using Future Shop\u0027s fair lottery system. The unit shipped earlier than indicated. Canada Post made an error with the delivery of the shipment which Future Shop\u0027s customer service team was very helpful in resolving the matter. I fully intend to shop onlin at Future Shop again.","link":"http:\/\/www.resellerratings.com\/store\/Future_Shop\/comment\/235544#comment235544","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Future_Shop.jpg","store_name":"Future Shop (Best Buy Canada Ltd.)","username":"badrobot","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have ordered a HDMi Cable from Future Shop on 20th May and I received it on 22nd May which really surprised me. Thanks to Future Shop for their fast shipping.","link":"http:\/\/www.resellerratings.com\/store\/Future_Shop\/comment\/1572984#comment1572984","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Future_Shop.jpg","store_name":"Future Shop (Best Buy Canada Ltd.)","username":"kevin084","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have ordered from Future Shop dozens of times, purchasing everything from computer equipment to music CDs and DVDs, and have never once had a problem. In stock items often arrived within a day or two, which is especially remarkable considering everything ships for free via UPS with no minumum dollar value. The online order tracking works great, and is always up to date. Nothing but positive experiences! ","link":"http:\/\/www.resellerratings.com\/store\/Future_Shop\/comment\/154095#comment154095","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Future_Shop.jpg","store_name":"Future Shop (Best Buy Canada Ltd.)","username":"vc","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Same customer service on the website as the one I have in the real store (which means good in my experience) and usualy ship fast. They also offer to pick up in store, which I have found useful in certain situation in the past. Good experience overall.","link":"http:\/\/www.resellerratings.com\/store\/Future_Shop\/comment\/454808#comment454808","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Future_Shop.jpg","store_name":"Future Shop (Best Buy Canada Ltd.)","username":"Xor001","rating":"5"}, "single");){kind=link}
"I purchased from Future Shop's online site an Olympus D-390 Digital Camera. I was very pleased with their online service, free and fast shipping and have nothing but good things to say about my experience.
This is not my first online purchase with Future Shop and definitely will not be my last.
"