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"Say whatever you want, but i actually sat down and read every single post about future shop on this website. I did it because i work for future shop and i want to know what the customers didnt seem to like. Yes mr/mrs customer... we care... anyway... after reading all of them i have a few things to say.. First of all, if you want to be treated well, here are some tips... 1. Treat the sales person like a HUMAN BEING... you do this to people you meet on the street. is it too much to ask when you are shopping? 2. Dont treat the sales guy like he owes you something... sometimes i approach people to see if they need any help and i get these stares like i just asked him for both of their kidneies. If a sales person asks you if you need help and you are just looking just say "just looking for now but if i need anything i will come ask you" is that so hard? 3. Dont ask the sales people things you know they cannot answer or dont have the authority to do... for example dont ask "Where is my rebate?" the rebates come from the manufacturer and if you are absolutely fed up with the manufacturer and want to talk to someone at FS, ask for a manager... he is the only one that can help you... or dont ask "Why is this this price?" they just are.. sales associate has no control over it... or "whats on sale next week?" the sales guy doesnt know till D-Day and if he does he cant tell you. 4. When an associate says "hi how are you" no need to say "just looking"... say fine... thank you.. isnt that the answer you want when you ask someone that question? 5. Dont DEMAND things you are NOT ENTITLED TO. Example... DEMANDING a return 2 months after purchase, or on opened software, or FREE two-day service which you were told you DONT get under manfuacturer's warranty because you would need to the deal with the manufacturer if you do not take the service plan... 6. Dont LIE! we all know "customer is always right".. but here i will tell you a story... 2 days ago.. a customer came and asked me to suggest him a game that was like Battlefield 1942... I told him that it wasnt my department but since i am a gamer i will try to help him if he wants me to.. so i suggest to him "get medal of honor... it is a great game..." he says thanks for your help and i proceed to help others... Next day he comes back.. comes up to me with a grin on his face and says to me "You told me this game will work on a laptop... i told you i have a laptop and you said it would work on any laptop and now since its opened i cant return it.. THANKS A LOT PAL!" then he asks for my manager... let me tell you my problems with this. 1. i would never say that game would work on a laptop (eventhough it works on some).. i am a gamer and i know it wouldnt.. i wasnt trying to make a sale.. i didnt even process the sale or put my tag on it..i wanted nothing but to help a fellow gamer... 2. he never ever told me he had a laptop.. our conversation consisted of about 12 words (aside from the hi how are yous) 3. i informed him that this wasnt my department and also as my manager told him when he tried to get me in trouble for something that was his fault.. it is his responsibility to know what his machine is capable of and there is a reason the requirements are on the box.... this guy was willing to get me in trouble.. put my job in jeapordy just so he can return a game he paid $50 for... now i dont know if he was telling the truth at all about the game working.. if i had to speak from experience i would say he took it home.. made himself a copy.. wrote down the cdkey and returned it to us... but anyway
Okay now here is some facts about FS: 1. The SALES ASSOCIATES are NOT on commission (on 99% of the stuff)... (that 1 is not a tip i just squeezed it in there) 2. We are REQUIRED to present the service plan to everyone so dont blame a guy for doing his job right.. and also many of us including myself BELIEVE in the service plan.. i have had many good experiences with it even before i was hired... (spending 50$ on warranties and getting video card replaced by a better 1 almost every year.. total value at least 800$) 3. A lot of the associates do actually try to help you.. and the others who dont.. they used to.. but if you live through a year of what we have to put up with from customers, you will know why they dont anymore... Being a sales rep at FS is not easy.. you have to balance between doing as much of the sometimes ridiculous stuff you are asked to do by management while at the same time satisfying the customer as much as possible.. not to mention it is all for very little pay.. I enjoy my job.. if i was doing it for money i would have left a LONG time ago... cause i can earn more doing less
One last thing, being a commission sales person (the 40-50% of us that are excluding myself) is not a crime… dont make talk about it like it is one
anyway.. to sum up.. keep in mind the sales associates are people too... try treating us like people... you might be surprised how well you will be treated back... thank you
"
This review was modified by bor3d on January 11 2005 09:42:29 PM
"The "Jump To Lightspeed" expansion pack for Star Wars Galaxies costs $39.99 CDN at Future Shop, Kingston, Ontario.
It took Future Shop less than three minutes to take my money because there was only one customer in front of me at the checkout.
After the purchase, I checked out the Staples/Office Depot store right next door to Future Shop. The identical upgrade was priced at $29.69 CDN at Staples. In other words, the identical product costs 1/3 more in Future Shop than it costs at Staples next door.
I immediately walked back to Future Shop and demanded my money back as allowed for under their return policy. To add insult to injury, I was told to stand in line behind about 15 other customers and wait my turn.
It only took them three minutes to accept my money for the purchase and now they expected me to wait in line for half an hour or longer after taking me for the initial ride.
After reading some of the reviews for Staples and looking at their ratings, I wonder if I will ever shop at Future Shop again. I clearly picked the wrong door this time. "
This review was modified by wro on January 08 2005 06:17:14 AM
"The Invoice Number that was posted is not the actual Invoice Number as I gave up on Future Shop and will never purchase another Electronic Item in that store ever again!
In April of 2004 I purchased an Audiovox 8600 Cell phone from Future Shop in Ville LaSalle. The guy working at the counter was pressing for me to take the extended warrenty, because he said that these phones will break down. So I went for the 3 year plan. and I asked him what was the catch. He said, I could bring the phone in the store in half and they would still change it.
Well my phone battery over-heated about 3 months later, causing the phone to go on fire. (Analog areas really make the battery hot) I brought the phone back to Future Shop and the new salesperson who wasn't even wearing a name tag, told me instantly that my warrenty is void because I got the phone wet. I brought the phone to a certified Audiovox repair service, and they told me that the phone was never damaged from Water.
From a person that has purchased over $2000 per year of Future Shop merchandise, they lost an o.k. customer, and now it's time for others to hear about this problem. So I'm going for the word of mouth approach.
Over-all rating... Very Poor. Customer Service Rating in the Phone Section... Extremely Poor (No Name Tag) "
"Ok almost a year ago I bought a Averatec 5110HX laptop from Future Shop the lady who helped us had no clue what she was doing or talking about and kept trying to sell us on the extended warranty we declined. About 2 weeks later red lines started to show up on the lcd I phoned averatec and they told me it would take 1 and a half weeks to fix if I sent it in to Averatec (I thought that was great!) but then they asked me where I bought the laptop from and I said Future Shop and they replied We're sorry you'll have to bring it to them to fix it. Ok I broght it to Future Shop to fix it and was told it would take no longer than 4 week's (Omg i thought that was horriblem but I had no choice I needed it in 5 Weeks for an Event. Well it ended up taking over 4 week's so I complained I was directed to the store manager and he kept on going on and on about how every one is treated fairly at his store, On the way out he mentioned that if I had a "Future Shop Credit Card" they would give me a replacement till it came back Well i needed it so I asked where to sign up he told me I was not old enough. DAM! I needed that laptop and had nothing for the event. It ended up taking 6 Weeks to repair.
Now later this year I had more problems I sent it in to get fixed and have been waiting 12 weeks now and nothing I have no clue who to talk to about how much longer its going to take or anything and when ever i talk to the tech he always has a diffrent location for it (In the back,Warehouse,manufacturer,3rd party,etc.)
Future Shop has now lost the sale of over 5 computers (soon to be 6) becuase of this.
I thought the 6 weeks was bad and its taken them 12 weeks If they worked on it an hour for every week they have had it it should have been fixed long ago.
Update: I have now waited over 14 weeks and they still do not have it. I'm at the point where I just need it back and dont care if its fixed. "
This review was modified by StrikeHosting on December 26 2004 10:47:32 PM
"Beware on the PSP! I was assured when I bought my floor model widescreen TV that anything that happened to the TV was covered...well now that it's time to get a repair done, it appears that not "everything" is covered, burn in of the side bars in particular is not covered. So do yourself a favour and ignore the sales rep with their stupid little checklists of all these fantastic features, the warranty is an extended warranty plain and simple - it only covers precisely whatever the mfu warranty covers. Well I guess my family and I are SOL. Thanks Future Shop! It was nice spending $1000's of dollars a year at your store for all those years, but guess who's not buying personal or business items from Future Shop anymore!"
"I have ordered from Future Shop dozens of times, purchasing everything from computer equipment to music CDs and DVDs, and have never once had a problem. In stock items often arrived within a day or two, which is especially remarkable considering everything ships for free via UPS with no minumum dollar value. The online order tracking works great, and is always up to date. Nothing but positive experiences! "
This review was modified by vc on August 13 2004 12:20:39 PM
"Hi. Please avoid this store. The customer service is the worst of the kind.
Here's my story. Ordered a video card online. The product was lost or never shipped by Future Shop. My credit card was charged. They run trace to locate the parcel, it took almost two months for them to find out the parcel was lost. I've called their useless reps many times but it's like talking to a tree. Finally they said they would issue a refund. It's been three weeks since they said my refund was processed. I'm still waiting for my refund!!!
Please do yourself a favor and don't shop here. Try tigerdirect.ca or ncix.com.
"Future shop has new shipping policies and they are an outrage. I live less than 2 hrs from Vancouver. Sometimes shipping was free, sometimes I pay (the most I have paid is $35.00 shipping for a 6 speaker home surround package). Now they are using UPS as their sole shipping agent (I got most stuff thru can. post or purolator). I tried to order a pair of speakers recently, and they wanted $399.00 for reg & $499.00 for express!! That is more than 10 times what I have paid before! I emailed them several times only to get told "head office has chosen purolator as our shipper of choice". From free-$35.00, to $400.00 is unacceptable. Future shop (and their sister stores bestbuy) sucks. Obviously UPS suck too. Tigerdirect, here I come..."
"future shop is used to be a nightmare to shop at. Their prices are high, and their supports can help you nothing. When I brought my NEC computer to fix because of some CDrom problem, which I had purchased full extended warranty with them at the time of purchase, there is nothing be covered at all~!!! They took my PC to 'fix' for 1 week (simply just because their technicians are bad and slow and stupid), then after that I was asked to pay for the repairing and handling fees!!! what is the warranty I paid for extra for? obviously nothing! I had refused to pay that fee and they said they won't give me back my PC if I don't!! then I said I don't need you to fix the CDRom no more, just take out whatever was added to it then give me back my PC. after a long mess, finally I get to open my PC to take a look over there. It was totally shocking! the stupid technicans didn't fix my things properly, they just mount my CDroms with some plastic bands!! didn't screw it up properly!!! this is crazy and all I want to say is never trust future shop, and if you want to get refund on items, do it immediately before it is too late!!"
"I purchased from Future Shop's online site an Olympus D-390 Digital Camera. I was very pleased with their online service, free and fast shipping and have nothing but good things to say about my experience.
This is not my first online purchase with Future Shop and definitely will not be my last.
"Say whatever you want, but i actually sat down and read every single post about future shop on this website. I did it because i work for future shop and i want to know what the customers didnt seem to like. Yes mr/mrs customer... we care...
anyway... after reading all of them i have a few things to say..
First of all, if you want to be treated well, here are some tips...
1. Treat the sales person like a HUMAN BEING... you do this to people you meet on the street. is it too much to ask when you are shopping?
2. Dont treat the sales guy like he owes you something... sometimes i approach people to see if they need any help and i get these stares like i just asked him for both of their kidneies. If a sales person asks you if you need help and you are just looking just say "just looking for now but if i need anything i will come ask you" is that so hard?
3. Dont ask the sales people things you know they cannot answer or dont have the authority to do... for example dont ask "Where is my rebate?" the rebates come from the manufacturer and if you are absolutely fed up with the manufacturer and want to talk to someone at FS, ask for a manager... he is the only one that can help you... or dont ask "Why is this this price?" they just are.. sales associate has no control over it... or "whats on sale next week?" the sales guy doesnt know till D-Day and if he does he cant tell you.
4. When an associate says "hi how are you" no need to say "just looking"... say fine... thank you.. isnt that the answer you want when you ask someone that question?
5. Dont DEMAND things you are NOT ENTITLED TO. Example... DEMANDING a return 2 months after purchase, or on opened software, or FREE two-day service which you were told you DONT get under manfuacturer's warranty because you would need to the deal with the manufacturer if you do not take the service plan...
6. Dont LIE! we all know "customer is always right".. but here i will tell you a story... 2 days ago.. a customer came and asked me to suggest him a game that was like Battlefield 1942... I told him that it wasnt my department but since i am a gamer i will try to help him if he wants me to.. so i suggest to him "get medal of honor... it is a great game..." he says thanks for your help and i proceed to help others... Next day he comes back.. comes up to me with a grin on his face and says to me "You told me this game will work on a laptop... i told you i have a laptop and you said it would work on any laptop and now since its opened i cant return it.. THANKS A LOT PAL!" then he asks for my manager... let me tell you my problems with this. 1. i would never say that game would work on a laptop (eventhough it works on some).. i am a gamer and i know it wouldnt.. i wasnt trying to make a sale.. i didnt even process the sale or put my tag on it..i wanted nothing but to help a fellow gamer... 2. he never ever told me he had a laptop.. our conversation consisted of about 12 words (aside from the hi how are yous) 3. i informed him that this wasnt my department and also as my manager told him when he tried to get me in trouble for something that was his fault.. it is his responsibility to know what his machine is capable of and there is a reason the requirements are on the box.... this guy was willing to get me in trouble.. put my job in jeapordy just so he can return a game he paid $50 for... now i dont know if he was telling the truth at all about the game working.. if i had to speak from experience i would say he took it home.. made himself a copy.. wrote down the cdkey and returned it to us... but anyway
Okay now here is some facts about FS:
1. The SALES ASSOCIATES are NOT on commission (on 99% of the stuff)... (that 1 is not a tip i just squeezed it in there)
2. We are REQUIRED to present the service plan to everyone so dont blame a guy for doing his job right.. and also many of us including myself BELIEVE in the service plan.. i have had many good experiences with it even before i was hired... (spending 50$ on warranties and getting video card replaced by a better 1 almost every year.. total value at least 800$)
3. A lot of the associates do actually try to help you.. and the others who dont.. they used to.. but if you live through a year of what we have to put up with from customers, you will know why they dont anymore... Being a sales rep at FS is not easy.. you have to balance between doing as much of the sometimes ridiculous stuff you are asked to do by management while at the same time satisfying the customer as much as possible.. not to mention it is all for very little pay.. I enjoy my job.. if i was doing it for money i would have left a LONG time ago... cause i can earn more doing less
One last thing, being a commission sales person (the 40-50% of us that are excluding myself) is not a crime… dont make talk about it like it is one
anyway.. to sum up.. keep in mind the sales associates are people too... try treating us like people... you might be surprised how well you will be treated back... thank you
"