5/5

posted Apr-12-2013

"i buy many items on this site . never have any trouble. free shipping and items is garanted on any local store. very fast shipping 2 day for receive my printer
"

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1/5

posted Mar-11-2013

"
I actually have a horrible warning for everyone out there, I think that's why they are closing. I received a new Samsung frontload washer/dryer set from Futureshop Feb 13,13. It showed up all scratched up & when I mean scratched I mean there wasn't an inch on it that wasn't, all be it it was a floor model but it was not the set I saw at the store. When I asked the delivery people what happened they handed me a customer acceptance form (that had been signed by some unknown person) saying that they thought I was aware of the damage "your signature is on it". When I made them see that it was not my name, even they said they were baffled at why it was so damaged. Anyway the guy said to call them up they would send me a replacement or I could ask for a discount. After calling the store & speaking with several people only to fall on a manager who casually told me to take pictures of it (impossible its a reflective surface but I did video it) & come to the store "but it'll be at my discretion whether or not we do anything about it". I asked if I could e-mail, fax or whatever because I live in Montreal (the store is in Boisbriand) & I don't have a car & it would be too complicated for me to return to the store, he refused. So I called the customer service (you know that one they keep advising you to call 1-866-237-8289) & I have been trying to get it resolved ever since which was the same week I received the thing. First it takes seven to ten days then we are escalating this matter it'll take another forty-eight hours and numerous e-mails & calls in between, I am still waiting. I haven't used it because I have heard so many this & that I am afraid they wont take it back if I do. Like you I have a long fuse but I feel it's wearing thin. I don't know what to do next short of taking it public.


"

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1/5

posted Jan-17-2013

"The worst of the worst in terms of customer service. I advise everyone to go out of their way to shop elsewhere (unless you have time to waste on over-priced goods and idiotic return policies, to say nothing of snooty sales folk)."

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1/5

posted Jan-15-2013

"I have bought a laptop Asus in September 2012 and in 2 months the batery died. After taking it to Future shop in Vaughan they have sent it to BC to repair.
In 10 days i got a call from BC that the battery will cost me $250 plus tax(whenever i have paid for entire laptop $400)
Isnt it pathetic???
Of course i refuse to replace the pattery and came to store to argue there/.
THe IT guy said that the battery has to be under warranty for at least 90 days from manufacture. And he kept the laptop for further problem solving.
In the end of December 2012 i came to know if anything was done regarding my problem, They couldn't find my laptop and said that it was probably sent back to BC for repair.
Jan 2012 i called them to that store and the IT department said that laptop is in the store but there is no any notes on it that it was repaired and that the person i was talking before is not in the store today so they have to call me back next day....
These promises are lasting already second month.
ASNd they refuse to return money or even to exchange this item for another one ( iagreed to buy even more expensive one)"

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1/5

posted Jan-12-2013

"Ordered a stove via futureshop.ca. Delivery company was horrible - on the first delivery, they would not take the old appliance (even though I paid for removal) as they did not have these instructions. On the 2nd delivery they came through the house in their wet dirty boots and then left the garbage behind! Multiple calls to futureshop and over 2 weeks later have not heard back from a manager even though the call centre keeps on indicating a manager will call within 24 hours. I would NOT shop at FutureShop again. "

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1/5

posted Jan-06-2013

"I struggle to remain polite at the level of incompetence displayed by some of your outlets. However for the sake of civility I will bite my lip. Not only can you get a simple delivery right, you don't even have the courtesy to call ahead. I have taken a day off work to double checked that you would turn up and lo and behold, that's right no delivery.

When you do deliver you made just one out of four items! How can you be so stupid? And this you attempt to deliver on a Sunday morning at 9? Zero customer service, zero empathy! Absolutely the very last time I will ever deal with you in the future. I hope people read this post and are warned a few dollars cheaper might only mean more money spent on painkillers!!

I do hope you have the character to leave this post on your wall for other people to read!"

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1/5

posted Jan-02-2013

"Horrible customer service at futureshop.ca online purchasing. I purchased a pair of Sennheiser headphones on Dec26 boxing dale sale. I didn't bother looking anywhere else since I got a $98OFF sale price. Four days later, I get an e-mail from futureshop.ca claiming that the availability was erroneous and that the product was no longer in stock. They sent me a $10 gift voucher. Youpie?"

This review was modified by h1234 on January 02 2013 11:14:52 AM

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1/5

posted Jan-02-2013

"Futureshop is one of the worst stores I shopped. I placed an order online on Dec 24 and up until Jan 2, the order is still not processed even. I called 4 times, email them 10 or more times. They kept directing me back to the same phone number or customer email. I haven't received my order yet."

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1/5

posted Dec-15-2012

"Future Shop Etobicoke scammed a customer recently claiming that the new Samsung 15.6" i5 laptop, required that they install Windows 8 and all other software/drivers required for the laptop to work correctly.
Their own website shows that it comes with Windows 8 but for the benefit of having Future Shop install and setup Windows 8 they required 8 hours, which they charged the customer only $200. (Sarcasm intended)"

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1/5

posted Oct-17-2012

"The Levono v570 is undoubtedly the worst computer I have ever owned or worked on. It runs slower than my 7 year old Toshiba laptop and it reliably freezes during start up. Levono has convinced me never to buy other one of their laptop ever again; likely I will never buy another PC again. Furthermore, the futureshop IT support has been completely useless. Despite buying an extended warranty, futureshop has done nothing to fix this problem. The best they have been able to offer is to restore the harddrive, which takes them 3 weeks since they have to ship it away to perform this very simple task. The employees at futureshop have demonstrated a severe lack of knowledge and exceedingly poor customer service."

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1/5

posted Sep-27-2012

"Purchased a Boston acoustics sub and 5 speaker package with a 9 year warrantee which they pushed at sale point. A year and a half in the sub stopped powering up. Took it in and after my continued call they said the unit was damaged and void warrantee. I told them there was no physical damage when it was dropped off,it would not power up. One week later they called and yes they would cover it. I called one week later and they said it's too expensive to repair,bring in the whole package for replacement. Had to have it out with a manager because speaker are all mounted with two extra I had bought 200 miles away and I would not tear it down. I wanted a comparable replacement. Finally agreed.Here's the best when I picked it up they wanted to sell me a new warrantee because my 9 year one is now void??? Scammers all of them."

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1/5

posted Sep-22-2012

"Ordered an Ooma telephone with free bluetooth adaptor, the adaptor usually does not come with the telephone but for the last few months it was a combined special ...so I ordered it.

The adaptor did not arrive with my online order. I have set the phone up and it works fine. Have contacted them several times and they want me to send the phone (which is now programmed) back so that they can resend me the phone and adapter, what an inconvenience ant time waste. Why not just send the adapter ???????????"

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1/5

posted Jul-12-2012

"Bought an iphone at xmas for my daughter, was asked if I wanted to buy the "insurance" to cover what apple doesn't. I was specifically told that it would cover my daughter dropping or breaking the phone in anyway. When told that I JUMPED at the chance to purchase the "insurance", teens are always breaking their phones. I'm not stupid, had I not been told it would cover breaking the phone I wouldn't have purchase it - guess that's why they lied since I said no 3 times before the sale rep said that. I was also told I could cancel at anytime.
Well my daughter broke her phone the other day, went to future shop to get it fixed. Was told it doesn't cover physically damage etc., I then phoned to cancel the "insurance" and was told it's a warranty and I'm stuck with it for 3 years - $14.99 x 36 months 539.64 for a phone that cost me $0.00! Supervisor told me "if a customer chooses not to read the packaging in the first 30 days it's not their problem"

Unbelievable response by an employee and horrible customer experience. I was told by the "supervisor" she's been employeed with Future Shop for 7 years and is well aware of what the program is. Was knowledgeable of course, to the point of condescension, helpful to the point of being insulting. I am completely disappointed with the lack of resolution to this matter. They told me to go back to the store and speak to the manager. Store tells me to call warranty department, warranty department tells me to call store. They have definitely lost me as a customer but they don't care, I'm only 1 person, sad."

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1/5

posted Jul-01-2012

"i purchased computers from futureshop in the past, both times i was very satisfied with my purchase.. last week they had a sale on lenovo laptops, it was nearing its last day of the sale so that morning i decided to buy online, added the product to cart, filled out all the neccessary information correctly and i recieved an email about my order, well 12 hours later they email me back saying they ran into billing issues where either they didnt trust the card to be mine, or they needed verification? well this neva happened to me before i always buy from newegg and ebay and i get stuff shipped to me immediately o-O

it was nearing the end of the day, so i drove to the store real quick to try and buy one with cash only to find out that the store is closed.. i was so pissed off i left a message to their web customer support, which i still up to this date havent got a reply back from them yet

i was lucky the next day they still had the sale so i went to the store to talk to one of the salesman, he told me they dont carry refurbished products in stock but he can help me fill out everything online again, or i could buy a futureshop giftcard and buy it that way.. i didnt bother getting the giftcard so i bought it online again with his help, so i got an email about the order, and then two days later i recieved another email about the product i bought being shipped..

alright so the laptop had free shipping because (the order was over $20 as the website says).. they didnt ship it through UPS or Purolator like i thought they would, they shipped it through canada post ground.. now im worried that the post office might ruin it

another thing is the first time i tried to purchase the computer online, i did it while i was logged into the website, the 2nd time i did the purchase without logging into the website, so now theres absolutely no way to track the order, or see its status because it keeps linking me back to the futureshop webpage, and the new order is not on my profile

third, their website does NOT have verified by visa nor mastercard securecode, that should have done the verification by itself instead their website is lame and if they think the order seems suspicious they would decline it or ask for verification.. this caused alot of inconvience for me and i will never shop from futureshop nor bestbuy ever again!"

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1/5

posted Apr-17-2012

"My wife and I purchased appliances, $3000 worth of washing machine and dryer some 4 and 1/2 years ago. This was at the Northlands store in Northwest Calgary. We have had nothing but major problems with these machines since the day we bought them. Motherboards, faulty parts etc. The time we purchased them they were offering an in store promotion of a free TV. Some 4 and a half years later, we still have never received our free TV, the machines have been replaced at a loss to us. Luckily we took out the extra warranty. We had such a traumatic experience with the machines we put the TV matter aside. We have asked Future Shop to honor the promotion but as history has shown, it's another nightmare we have to go through in order to prove to them such a promotion was being given away. Futureshop should know themselves simply by looking through the records of promotions but no we are being treated like crap, for want of better words! It's a bad case of dishonor, bad business practise and false promoting. It's not up to us to prove that such a promotion was in fact happening. Future shop should know dam well that it was in deed happening. I would never recommend anyone go to Future Shop, the treatment we got was a complete nightmare.

The Better Buisnees Bureau has been dealing with our case but to no customer satisfaction being accomplished with Future Shop.

If this is the way Future Shop treat customers then it's time the public should know. It's not the TV that we are upset about it's the dishonorable and bad businees practise in fact it's darn right dishoest and bad faith business all round."

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