1/5

posted Jan-12-2012

"I bought some hearphones in May 2011 ($29.99) and paid $$9.99 for warranty. One of the hearphones stopped working so I went to Future Shop to ex-change them for the same brand...... well, for my surprise they said they can't ex'change them, I need to call some 800 number, send the damaged hearphones to them and they will send me a gift card!!!! who's paying for mailing the damage goods??? I'll never shop at Future Shop again!!!!"

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1/5

posted Dec-31-2011

"I have been a pretty consistent Future Shop customer for a number of years now and have bought several high priced and low priced items. It has always been clear to me that the customer service at Future Shop is almost non-existent so when I shop there I try to avoid interaction with an sales associate. I recently was forced to deal with the operations manager and customer service manager at a Future Shop location and after which I am confident to say that it was the WORST experience I have ever had in a retail environment. There is no doubt that I will never purchase from Future Shop again, and if you value customer service and not being treated like your only as good as the money you have then I'd advise you refrain from shopping there too."

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3/5

posted Dec-18-2011

"Good selection and competitive in-store pricing at the downtown store in Montréal. However, a big dent was done by the female sales rep who tried to do an upsell. Her story was that 1) we should buy an "installation" of updated drivers and Windows updates, because not all the drivers were installed, and that 2) we should buy a Windows install backup medium since there were not installation backup files that came with the computer. These were issues she made very clear, as I didn't believe it and asked her if she was serious. Total BS; I completely refused to believe those assertions so of course I didn't bite on the upsell. And once the computer was bought and home, it turned out that all the drivers were installed properly, and that there was a neatly separated hard drive partition containing the system-restore files. In other words, the rep was outright lying. It's ok to try an upsell, but not with lies. Overall, a good store for the knowledgeable customer, but the novice may be taken for a ride."

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1/5

posted Nov-02-2011

"Pre-ordered a PS3 game (Uncharted 3) that was promised to be shipped on release date, and two days AFTER release date, the game hasn't shipped and the game is sold out even though almost every other retailer has plenty of stock. How such a large retailer like FutureShop can't manage to get enough stock to fill pre-orders is absolutely terrible.

Just as bad is their customer support. All I get is a "we're sorry" and "it will ship ASAP". I've had issues with ordering from other retailers and they at least gave me a small compensation for their broken promises. Futureshop gave me nothing. If you even offered me a small discount coupon I would've been happy. It's just the principle that they made a broken promise offered nothing for it."

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1/5

posted Aug-21-2011

"As the news hit that HP dropped 75% off the price of their tablet, I dug up a link to Best Buy where it could be ordered. Reason to do so, is that I work 2 months a year in Montréal Canada and the tablet is not available in Europe (Netherlands).

So I place the order and get a confirmation. So far so good.

This morning I find an e-mail that an information update is required for the order: I have to call with the phone known with my credit card company. Which is, a Dutch Mobile phone, so no toll free and international rates.

It takes 4 calls and half an hour to get connected. After you go through the menu, the line just kept silent for minutes and minutes.

Then it takes another 10 minutes to get to the point that they realize I ordered with an International Credit Card - sorry, we don't take those. Company policy.

So, then arrange that you automatically discard or be clear about in on the site or confirmation e-mails. Because of the dump prices of this HP Tablet, it's sold out everywhere now. There was no way to use another payment option, nothing. Just a bureaucratic wall - a friendly one by the way, that was the positive note.

Thank you very much, "Best Buy" for giving me a huge phone bill and take away the last opportunity to buy one of those tablets."

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1/5

posted Jul-30-2011

"Beware making any online purchases with Futureshop. I ordered a top of the line CyberpowerPC computer for $1799.99 and received a Much lower end $599.99 computer instead. After pointing out this mistake they offered $200 off on my purchase, then called back saying that was a mistake and they would only give me $50 off! I immediately shipped this wrong computer back to them. They have recieved the $600 computer 10 days ago and still have not released the $1900 I paid to them. I was told it would still be 5 or 10 business days before I would get my money back, before I could re-order the computer and start the merry go round all over again! It has now been more than a month from my initial order with no refund. I do not recommend using Futureshop online shopping. Futureshop online shopping was one of the worst shopping experiences ever."

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1/5

posted Jun-24-2011

"Future Shop and Bestbuy are most notourious companies in this sector. Bestbuy is very bad if you try to enquire about your credit account phone, they have been playing games with me since this morning, i called asking for my account balance, but was a zillion question first including my account balance and last purchase, but this is what I am calling about to enquire!!
what is this bullshit company!!
I will never buy anything from these MORONS again.
Customer service staff appear to be all a punch retarded morons. This is very accurate and I am not making it up."

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5/5

posted Jun-22-2011

"Wow killer customer service I bought a ipod and it had an issue i took it back without paper work but the rep remmebered me and made the switch no issues in 5 min"

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1/5

posted Mar-02-2011

" ordered a product online and phoned to confirm it would ship soon. I was assured 3-5 days. I called frequently and was offered the same assurances. 7 work days later no product and I called to find it was not in stock (online it indicated it was, and still does) and a shipping date could not be confirmed. I told the customer services each time I needed it for a holiday and was reassured each time.
At no time was I told the product was not in stock or that there was a problem.
When it was finally revealed to me, I was not offered a refund as the product had \"Shipped\", I have still not received any confirmation of this. I have no options but to return the product when it arrives (though I will be out of the country)
I am appalled and disgusted with the quality of service. I will never buy from this company again
"

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1/5

posted Jan-02-2011

"Never Never Never again will I deal with these useless bunch of MORONS. If you look on line their boxing day sale has been turned into a boxing week sale extended until Jan 6,2011. HA REALLY?? Did anyone tell the staff. I called the North York store looking for a Tassimo and was told that the sale was over. REALLY!! Well someone at the store needs to look at their own website.

I then called the store at Yonge and Eglington. No answer after repeated calls but yet the store hours state that they are open at 10:00am. Guess no one told the staff.

I then finally called the Eglington and Laird store and was transferred to an associate in the appliance department that did nothing except interrupt me and went on to tell me that the store was not yet open and did not open until 11:00am...uuummm the store hours were posted as 10:00am. When I asked for his name he refused and then said he was going to transfer me to customer service but what he did was just put the phone down and leave me listening to what was going on in the store for over 20 min.

These seem like trivial issues to be sure but is this the type of customer service that we have become accustomed to in this city?? Future Shop will never again get my money and I must say I am ashamed that this company is allowed to operate in this country. I have received much better service in many third world countries I have been in. Shame on you Future shop. Although somthing tell's me that this email and the one I sent to the head office will go the way of the dinosaur."

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