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"I have ordered a HDMi Cable from Future Shop on 20th May and I received it on 22nd May which really surprised me. Thanks to Future Shop for their fast shipping."
"My wife and I purchased appliances, $3000 worth of washing machine and dryer some 4 and 1/2 years ago. This was at the Northlands store in Northwest Calgary. We have had nothing but major problems with these machines since the day we bought them. Motherboards, faulty parts etc. The time we purchased them they were offering an in store promotion of a free TV. Some 4 and a half years later, we still have never received our free TV, the machines have been replaced at a loss to us. Luckily we took out the extra warranty. We had such a traumatic experience with the machines we put the TV matter aside. We have asked Future Shop to honor the promotion but as history has shown, it's another nightmare we have to go through in order to prove to them such a promotion was being given away. Futureshop should know themselves simply by looking through the records of promotions but no we are being treated like crap, for want of better words! It's a bad case of dishonor, bad business practise and false promoting. It's not up to us to prove that such a promotion was in fact happening. Future shop should know dam well that it was in deed happening. I would never recommend anyone go to Future Shop, the treatment we got was a complete nightmare.
The Better Buisnees Bureau has been dealing with our case but to no customer satisfaction being accomplished with Future Shop.
If this is the way Future Shop treat customers then it's time the public should know. It's not the TV that we are upset about it's the dishonorable and bad businees practise in fact it's darn right dishoest and bad faith business all round."
"Bought a Gateway Laptop from Futureshop at 7700 Markham Road, Markham, Ontario. Operating System crashed within a couple of weeks. I took it back to return - The store refused to take it back because according to them "it wasn't in the original condition". I had lightly used it over the couple of weeks and it was in perfect condition. They reinstalled the OS and I brought it back.
I have consistently seen and heard of stories that at the time of selling an item the Futureshop Reps would give you all kind of assurances that you can bring back an item within 14/30 days if you are not happy with it, but if you actually do, they would make a thousand excuses to not accept returns.
I might as well buy much cheaper from several other stores which do not accept returns and make it clear in the beginning.
"Bad service, I had to bring my laptop three times to futureshop to fix flickring LCD And yet still waitting its been 3 monthes working at the same problem!!!"
"I bought some hearphones in May 2011 ($29.99) and paid $$9.99 for warranty. One of the hearphones stopped working so I went to Future Shop to ex-change them for the same brand...... well, for my surprise they said they can't ex'change them, I need to call some 800 number, send the damaged hearphones to them and they will send me a gift card!!!! who's paying for mailing the damage goods??? I'll never shop at Future Shop again!!!!"
"I have been a pretty consistent Future Shop customer for a number of years now and have bought several high priced and low priced items. It has always been clear to me that the customer service at Future Shop is almost non-existent so when I shop there I try to avoid interaction with an sales associate. I recently was forced to deal with the operations manager and customer service manager at a Future Shop location and after which I am confident to say that it was the WORST experience I have ever had in a retail environment. There is no doubt that I will never purchase from Future Shop again, and if you value customer service and not being treated like your only as good as the money you have then I'd advise you refrain from shopping there too."
"Good selection and competitive in-store pricing at the downtown store in Montréal. However, a big dent was done by the female sales rep who tried to do an upsell. Her story was that 1) we should buy an "installation" of updated drivers and Windows updates, because not all the drivers were installed, and that 2) we should buy a Windows install backup medium since there were not installation backup files that came with the computer. These were issues she made very clear, as I didn't believe it and asked her if she was serious. Total BS; I completely refused to believe those assertions so of course I didn't bite on the upsell. And once the computer was bought and home, it turned out that all the drivers were installed properly, and that there was a neatly separated hard drive partition containing the system-restore files. In other words, the rep was outright lying. It's ok to try an upsell, but not with lies. Overall, a good store for the knowledgeable customer, but the novice may be taken for a ride."
"Pre-ordered a PS3 game (Uncharted 3) that was promised to be shipped on release date, and two days AFTER release date, the game hasn't shipped and the game is sold out even though almost every other retailer has plenty of stock. How such a large retailer like FutureShop can't manage to get enough stock to fill pre-orders is absolutely terrible.
Just as bad is their customer support. All I get is a "we're sorry" and "it will ship ASAP". I've had issues with ordering from other retailers and they at least gave me a small compensation for their broken promises. Futureshop gave me nothing. If you even offered me a small discount coupon I would've been happy. It's just the principle that they made a broken promise offered nothing for it."
"As the news hit that HP dropped 75% off the price of their tablet, I dug up a link to Best Buy where it could be ordered. Reason to do so, is that I work 2 months a year in Montréal Canada and the tablet is not available in Europe (Netherlands).
So I place the order and get a confirmation. So far so good.
This morning I find an e-mail that an information update is required for the order: I have to call with the phone known with my credit card company. Which is, a Dutch Mobile phone, so no toll free and international rates.
It takes 4 calls and half an hour to get connected. After you go through the menu, the line just kept silent for minutes and minutes.
Then it takes another 10 minutes to get to the point that they realize I ordered with an International Credit Card - sorry, we don't take those. Company policy.
So, then arrange that you automatically discard or be clear about in on the site or confirmation e-mails. Because of the dump prices of this HP Tablet, it's sold out everywhere now. There was no way to use another payment option, nothing. Just a bureaucratic wall - a friendly one by the way, that was the positive note.
Thank you very much, "Best Buy" for giving me a huge phone bill and take away the last opportunity to buy one of those tablets."
"Beware making any online purchases with Futureshop. I ordered a top of the line CyberpowerPC computer for $1799.99 and received a Much lower end $599.99 computer instead. After pointing out this mistake they offered $200 off on my purchase, then called back saying that was a mistake and they would only give me $50 off! I immediately shipped this wrong computer back to them. They have recieved the $600 computer 10 days ago and still have not released the $1900 I paid to them. I was told it would still be 5 or 10 business days before I would get my money back, before I could re-order the computer and start the merry go round all over again! It has now been more than a month from my initial order with no refund. I do not recommend using Futureshop online shopping. Futureshop online shopping was one of the worst shopping experiences ever."
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![Share](javascript:share_rating({"review_body":"My wife and I purchased appliances, $3000 worth of washing machine and dryer some 4 and 1\/2 years ago. This was at the Northlands store in Northwest Calgary. We have had nothing but major problems with these machines since the day we bought them. Motherboards, faulty parts etc. The time we purchased them they were offering an in store promotion of a free TV. Some 4 and a half years later, we still have never received our free TV, the machines have been replaced at a loss to us. Luckily we took out the extra warranty. We had such a traumatic experience with the machines we put the TV matter aside. We have asked Future Shop to honor the promotion but as history has shown, it\u0027s another nightmare we have to go through in order to prove to them such a promotion was being given away. Futureshop should know themselves simply by looking through the records of promotions but no we are being treated like crap, for want of better words! It\u0027s a bad case of dishonor, bad business practise and false promoting. It\u0027s not up to us to prove that such a promotion was in fact happening. Future shop should know dam well that it was in deed happening. I would never recommend anyone go to Future Shop, the treatment we got was a complete nightmare.<br><br>The Better Buisnees Bureau has been dealing with our case but to no customer satisfaction being accomplished with Future Shop.<br><br>If this is the way Future Shop treat customers then it\u0027s time the public should know. It\u0027s not the TV that we are upset about it\u0027s the dishonorable and bad businees practise in fact it\u0027s darn right dishoest and bad faith business all round.","link":"http:\/\/www.resellerratings.com\/store\/Future_Shop\/comment\/1462349#comment1462349","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Future_Shop.jpg","store_name":"Future Shop (Best Buy Canada Ltd.)","username":"Tuscanybob","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Bought a Gateway Laptop from Futureshop at 7700 Markham Road, Markham, Ontario. Operating System crashed within a couple of weeks. I took it back to return - The store refused to take it back because according to them \u0022it wasn\u0027t in the original condition\u0022. I had lightly used it over the couple of weeks and it was in perfect condition. They reinstalled the OS and I brought it back.<br><br>I have consistently seen and heard of stories that at the time of selling an item the Futureshop Reps would give you all kind of assurances that you can bring back an item within 14\/30 days if you are not happy with it, but if you actually do, they would make a thousand excuses to not accept returns.<br><br>I might as well buy much cheaper from several other stores which do not accept returns and make it clear in the beginning.<br><br>Futureshop Return Policy is complete Fraud.","link":"http:\/\/www.resellerratings.com\/store\/Future_Shop\/comment\/1314347#comment1314347","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Future_Shop.jpg","store_name":"Future Shop (Best Buy Canada Ltd.)","username":"asheikh","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Bad service, I had to bring my laptop three times to futureshop to fix flickring LCD <br>And yet still waitting its been 3 monthes working at the same problem!!!","link":"http:\/\/www.resellerratings.com\/store\/Future_Shop\/comment\/1237089#comment1237089","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Future_Shop.jpg","store_name":"Future Shop (Best Buy Canada Ltd.)","username":"amir80","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I bought some hearphones in May 2011 ($29.99) and paid $$9.99 for warranty. One of the hearphones stopped working so I went to Future Shop to ex-change them for the same brand...... well, for my surprise they said they can\u0027t ex\u0027change them, I need to call some 800 number, send the damaged hearphones to them and they will send me a gift card!!!! who\u0027s paying for mailing the damage goods??? I\u0027ll never shop at Future Shop again!!!!","link":"http:\/\/www.resellerratings.com\/store\/Future_Shop\/comment\/1149093#comment1149093","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Future_Shop.jpg","store_name":"Future Shop (Best Buy Canada Ltd.)","username":"kiki1000","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have been a pretty consistent Future Shop customer for a number of years now and have bought several high priced and low priced items. It has always been clear to me that the customer service at Future Shop is almost non-existent so when I shop there I try to avoid interaction with an sales associate. I recently was forced to deal with the operations manager and customer service manager at a Future Shop location and after which I am confident to say that it was the WORST experience I have ever had in a retail environment. There is no doubt that I will never purchase from Future Shop again, and if you value customer service and not being treated like your only as good as the money you have then I\u0027d advise you refrain from shopping there too.","link":"http:\/\/www.resellerratings.com\/store\/Future_Shop\/comment\/1085047#comment1085047","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Future_Shop.jpg","store_name":"Future Shop (Best Buy Canada Ltd.)","username":"CANADA71","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Good selection and competitive in-store pricing at the downtown store in Montr\u00e9al. However, a big dent was done by the female sales rep who tried to do an upsell. Her story was that 1) we should buy an \u0022installation\u0022 of updated drivers and Windows updates, because not all the drivers were installed, and that 2) we should buy a Windows install backup medium since there were not installation backup files that came with the computer. These were issues she made very clear, as I didn\u0027t believe it and asked her if she was serious. Total BS; I completely refused to believe those assertions so of course I didn\u0027t bite on the upsell. And once the computer was bought and home, it turned out that all the drivers were installed properly, and that there was a neatly separated hard drive partition containing the system-restore files. In other words, the rep was outright lying. It\u0027s ok to try an upsell, but not with lies. Overall, a good store for the knowledgeable customer, but the novice may be taken for a ride.","link":"http:\/\/www.resellerratings.com\/store\/Future_Shop\/comment\/1025065#comment1025065","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Future_Shop.jpg","store_name":"Future Shop (Best Buy Canada Ltd.)","username":"Marco_P","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Pre-ordered a PS3 game (Uncharted 3) that was promised to be shipped on release date, and two days AFTER release date, the game hasn\u0027t shipped and the game is sold out even though almost every other retailer has plenty of stock. How such a large retailer like FutureShop can\u0027t manage to get enough stock to fill pre-orders is absolutely terrible.<br><br>Just as bad is their customer support. All I get is a \u0022we\u0027re sorry\u0022 and \u0022it will ship ASAP\u0022. I\u0027ve had issues with ordering from other retailers and they at least gave me a small compensation for their broken promises. Futureshop gave me nothing. If you even offered me a small discount coupon I would\u0027ve been happy. It\u0027s just the principle that they made a broken promise offered nothing for it.","link":"http:\/\/www.resellerratings.com\/store\/Future_Shop\/comment\/916294#comment916294","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Future_Shop.jpg","store_name":"Future Shop (Best Buy Canada Ltd.)","username":"rahzel","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"As the news hit that HP dropped 75% off the price of their tablet, I dug up a link to Best Buy where it could be ordered. Reason to do so, is that I work 2 months a year in Montr\u00e9al Canada and the tablet is not available in Europe (Netherlands).<br><br>So I place the order and get a confirmation. So far so good.<br><br>This morning I find an e-mail that an information update is required for the order: I have to call with the phone known with my credit card company. Which is, a Dutch Mobile phone, so no toll free and international rates.<br><br>It takes 4 calls and half an hour to get connected. After you go through the menu, the line just kept silent for minutes and minutes.<br><br>Then it takes another 10 minutes to get to the point that they realize I ordered with an International Credit Card - sorry, we don\u0027t take those. Company policy.<br><br>So, then arrange that you automatically discard or be clear about in on the site or confirmation e-mails. Because of the dump prices of this HP Tablet, it\u0027s sold out everywhere now. There was no way to use another payment option, nothing. Just a bureaucratic wall - a friendly one by the way, that was the positive note.<br><br>Thank you very much, \u0022Best Buy\u0022 for giving me a huge phone bill and take away the last opportunity to buy one of those tablets.","link":"http:\/\/www.resellerratings.com\/store\/Future_Shop\/comment\/840548#comment840548","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Future_Shop.jpg","store_name":"Future Shop (Best Buy Canada Ltd.)","username":"Floppus","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Beware making any online purchases with Futureshop. I ordered a top of the line CyberpowerPC computer for $1799.99 and received a Much lower end $599.99 computer instead. After pointing out this mistake they offered $200 off on my purchase, then called back saying that was a mistake and they would only give me $50 off! I immediately shipped this wrong computer back to them. They have recieved the $600 computer 10 days ago and still have not released the $1900 I paid to them. I was told it would still be 5 or 10 business days before I would get my money back, before I could re-order the computer and start the merry go round all over again! It has now been more than a month from my initial order with no refund. I do not recommend using Futureshop online shopping. Futureshop online shopping was one of the worst shopping experiences ever.","link":"http:\/\/www.resellerratings.com\/store\/Future_Shop\/comment\/820993#comment820993","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Future_Shop.jpg","store_name":"Future Shop (Best Buy Canada Ltd.)","username":"dondj","rating":"1"}, "single");){kind=link}
"I have ordered a HDMi Cable from Future Shop on 20th May and I received it on 22nd May which really surprised me. Thanks to Future Shop for their fast shipping."