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"My experience was almost exactly like the other review just below. I ordered two RAM chips for $60 advertised with a $40 or $50 rebate. Fry's did not ship the RAM until after the rebate period was over, making it impossible to claim the rebate. Also, it was WEEKS AND WEEKS before they shipped. I was out of the country when the package was delivered and it was past the return period when I got back. They refused to issue an RMA. Fry's feels it can ship your product whenever it wants but won't be at all flexible when that causes you problems."
This review was modified by thermarest on February 23 2009 11:37:11 AM
"First of all, this only applies to the Fountain Valley, California Fry's. Anaheim and City of Industry seem okay.
I ordered memory online for pickup at the Fountain Valley Fry's on the 17th. I get a confirmation saying it's ready to be picked up. I get there on the 19th and the cashier tells me they only have an opened one. He brought it out to me and it wasn't just opened, but half the packaging was missing. This is just plain unacceptable. Why give me a confirmation telling me it's ready to be picked up, have me drive and waste gas and time to go pick up used memory?
I've been here numerous times and usually the extremely poor service is tolerable as I know what I want and get it on my own. This time, the level of stupidity by both staff and management was too much for me to handle."
This review was modified by sisq0kidd on December 29 2008 10:35:00 PM
"I hate Outpost. Placed an order on 3/25/06. Recivied a shipping confirmation on the next day. Today I track my order and fine that my order was canceled and never shiped. Called to see what the deal was and was told my item was back ordered and the price I paid would not be honored.
"Ordered a set of ram from them. The total price is $50, and with $40 rebate. They sent me the ram after the rebate submission dead line past two weeks.
I had to spent time and money to return the ram. They should not do business like this. "
This review was modified by dd2008 on February 16 2009 05:12:43 PM
"I order a Mac Mini on April 20, 09 around 2am pacific time via overnight shipping. On the same day, the status shows that it was shipped, but with 2nd day shipping.
I was not notify or contacted about the change or the F*uck up that they did. Refund was not given...This is the worst site I ever bought from!!!
"Worst customer service ever!!!!!The tv I purchase from them in Nov. 05 has been in the Shop for 4 months,and this is the 3rd time it's been there. I bought the a warranty for 4 year that cost me $500 dollars, and they can even tell me when is my tv going to be ready, they keep telling me that the part is on backorder and so far they have giving me 3 diferrents due dates for the backorder, I wrote a e-mail to the corporate office and they said they where going to contact me within 48 hours and nothing when i call they get upset and transfer my call to a person that is always in a meeting or having lunch. When finally i talk to someone they said that if i bring my credit card they can loan me a new tv. What kind of service is that?"
"I ordered 1GB kingston dual channel Hyper X ram on Friday april 8th in the morning and it was shipped 2 day delivery.Thought i would get it tuesday but got it on monday instead.product was exactly what i order and the shipping was great.I got this ram for $124.99 with a MIR for $20.00,best price anywhere."
This review was modified by toolman44 on April 24 2005 03:13:32 PM
"I placed my order online, and chose the "second day" shipping option. Three days AFTER my order was processed I rec'd an email from Fry's stating that "second day" shipping wasn't available to my address. When I requested a refund of the shipping charges they politely informed me that they could not do that. I feel that if a company offers you a service and you pay them in good faith that they should either deliver on their word or they should refund your money. Fry's did neither for me."
"I purchased two Wasp Point of sale systems. The first one had no software, the second one had fake or used software that could not be registered. WHATEVER YOU DO, DO NOT USE THIS COMPANY - I CONTACTED THEM 30+ TIMES AND THEY DID NOTHING.
" First time shopping w/Fry's will be the last. April 15, I ordered a Samsung LCD online. I checked w/the store and was told they did not have it, but a location in Webster, Tx did. Jason, the "supervisor" would order one. It would be in in 3 days. I called in 3 days was told Jason was on vacation, the Webster store did not have any in stock and that it was against store policy to ship discontinued items. The TV was not discontinued from Fry's when I ordered it. The sales associate informs me this TV has been discontinued for months. Even though Fry's still offered it in April of 09. I was then told by Greg, a "supervisor", that an email had actually been sent to Arlington. That store had the TVs in stock. It would take 11 days. The Arlington facility only sends a truck once a week. Today, April 29 was the 11th day. I called and spoke to Greg again. The TV is not coming and they had no way of knowing that beforehand. Apparently, the Arlington store continued selling the TVs until the minute before the truck left for Houston and now they are sold out. What a coincidence! In the end, I realize the mantra for Fry's is... it's discontinued. There is no communication between stores. I had called a couple of times to see if the email had been sent, if there was any reply, if the tv was in fact coming. I was told it should be here on Thursday. So, what I am left with is... the Arlington store has none, the Southwest Houston store has none and won't be getting any. Why? You guessed it.. it's discontinued. At one point, I can hear a sales associate and Greg arguing over the phone because neither one wants to talk to me. I was never rude, confrontational or even angry. I was just frustrated and tried to explain that I was just trying to figure out how the system broke down. Basically, they couldn't have cared less, had no option to rectify this situation and couldn't wait to wash their hands of a customer who was spending thousands of dollars. I now understand all the frustration in dealing with a company that doesn't care about customer service. From now on... I"m shopping at BH. Even if the cost is more, I don't trust Fry's at all. I am an avid consumer as are many of my friends, I'm sending out the warning now. Don't fall for it.. like I did. You'll end up with a headache, being treated like a leper and little else"
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posted Dec-19-2008 
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![Share](javascript:share_rating({"review_body":"First of all, this only applies to the Fountain Valley, California Fry\u0027s. Anaheim and City of Industry seem okay.<br><br>I ordered memory online for pickup at the Fountain Valley Fry\u0027s on the 17th. I get a confirmation saying it\u0027s ready to be picked up. I get there on the 19th and the cashier tells me they only have an opened one. He brought it out to me and it wasn\u0027t just opened, but half the packaging was missing. This is just plain unacceptable. Why give me a confirmation telling me it\u0027s ready to be picked up, have me drive and waste gas and time to go pick up used memory?<br><br>I\u0027ve been here numerous times and usually the extremely poor service is tolerable as I know what I want and get it on my own. This time, the level of stupidity by both staff and management was too much for me to handle.","link":"http:\/\/www.resellerratings.com\/store\/Fry_s_Electronics_Outpost\/comment\/428208#comment428208","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Fry_s_Electronics_Outpost.jpg","store_name":"Fry\u0027s Electronics \/ Outpost.com \/ frys.com","username":"sisq0kidd","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I hate Outpost. Placed an order on 3\/25\/06. Recivied a shipping confirmation on the next day. Today I track my order and fine that my order was canceled and never shiped. Called to see what the deal was and was told my item was back ordered and the price I paid would not be honored. <br><br>I never recivied a canelation email or anything.<br><br>Chris","link":"http:\/\/www.resellerratings.com\/store\/Fry_s_Electronics_Outpost\/comment\/252460#comment252460","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Fry_s_Electronics_Outpost.jpg","store_name":"Fry\u0027s Electronics \/ Outpost.com \/ frys.com","username":"cmb1998","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered a set of ram from them. The total price is $50, and with $40 rebate. They sent me the ram after the rebate submission dead line past two weeks. <br><br>I had to spent time and money to return the ram. They should not do business like this. ","link":"http:\/\/www.resellerratings.com\/store\/Fry_s_Electronics_Outpost\/comment\/443212#comment443212","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Fry_s_Electronics_Outpost.jpg","store_name":"Fry\u0027s Electronics \/ Outpost.com \/ frys.com","username":"dd2008","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I order a Mac Mini on April 20, 09 around 2am pacific time via overnight shipping. On the same day, the status shows that it was shipped, but with 2nd day shipping. <br><br>I was not notify or contacted about the change or the F*uck up that they did. Refund was not given...This is the worst site I ever bought from!!!<br><br>BEWARE OF FRAUD!!","link":"http:\/\/www.resellerratings.com\/store\/Fry_s_Electronics_Outpost\/comment\/459673#comment459673","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Fry_s_Electronics_Outpost.jpg","store_name":"Fry\u0027s Electronics \/ Outpost.com \/ frys.com","username":"menist","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Worst customer service ever!!!!!The tv I purchase from them in Nov. 05 has been in the Shop for 4 months,and this is the 3rd time it\u0027s been there. I bought the a warranty for 4 year that cost me $500 dollars, and they can even tell me when is my tv going to be ready, they keep telling me that the part is on backorder and so far they have giving me 3 diferrents due dates for the backorder, I wrote a e-mail to the corporate office and they said they where going to contact me within 48 hours and nothing when i call they get upset and transfer my call to a person that is always in a meeting or having lunch. When finally i talk to someone they said that if i bring my credit card they can loan me a new tv. What kind of service is that?","link":"http:\/\/www.resellerratings.com\/store\/Fry_s_Electronics_Outpost\/comment\/454823#comment454823","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Fry_s_Electronics_Outpost.jpg","store_name":"Fry\u0027s Electronics \/ Outpost.com \/ frys.com","username":"Ymoore","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered 1GB kingston dual channel Hyper X ram on Friday april 8th in the morning and it was shipped 2 day delivery.Thought i would get it tuesday but got it on monday instead.product was exactly what i order and the shipping was great.I got this ram for $124.99 with a MIR for $20.00,best price anywhere.","link":"http:\/\/www.resellerratings.com\/store\/Fry_s_Electronics_Outpost\/comment\/201257#comment201257","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Fry_s_Electronics_Outpost.jpg","store_name":"Fry\u0027s Electronics \/ Outpost.com \/ frys.com","username":"toolman44","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed my order online, and chose the \u0022second day\u0022 shipping option. Three days AFTER my order was processed I rec\u0027d an email from Fry\u0027s stating that \u0022second day\u0022 shipping wasn\u0027t available to my address. When I requested a refund of the shipping charges they politely informed me that they could not do that. I feel that if a company offers you a service and you pay them in good faith that they should either deliver on their word or they should refund your money. Fry\u0027s did neither for me.","link":"http:\/\/www.resellerratings.com\/store\/Fry_s_Electronics_Outpost\/comment\/441414#comment441414","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Fry_s_Electronics_Outpost.jpg","store_name":"Fry\u0027s Electronics \/ Outpost.com \/ frys.com","username":"toots2u","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased two Wasp Point of sale systems. The first one had no software, the second one had fake or used software that could not be registered. WHATEVER YOU DO, DO NOT USE THIS COMPANY - I CONTACTED THEM 30+ TIMES AND THEY DID NOTHING.<br><br>Do not buy from Fry Electronics","link":"http:\/\/www.resellerratings.com\/store\/Fry_s_Electronics_Outpost\/comment\/472913#comment472913","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Fry_s_Electronics_Outpost.jpg","store_name":"Fry\u0027s Electronics \/ Outpost.com \/ frys.com","username":"lufcpaul1","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":" First time shopping w\/Fry\u0027s will be the last. April 15, I ordered a Samsung LCD online. I checked w\/the store and was told they did not have it, but a location in Webster, Tx did. Jason, the \u0022supervisor\u0022 would order one. It would be in in 3 days. I called in 3 days was told Jason was on vacation, the Webster store did not have any in stock and that it was against store policy to ship discontinued items. The TV was not discontinued from Fry\u0027s when I ordered it. The sales associate informs me this TV has been discontinued for months. Even though Fry\u0027s still offered it in April of 09. <br> I was then told by Greg, a \u0022supervisor\u0022, that an email had actually been sent to Arlington. That store had the TVs in stock. It would take 11 days. The Arlington facility only sends a truck once a week. Today, April 29 was the 11th day. I called and spoke to Greg again. The TV is not coming and they had no way of knowing that beforehand. Apparently, the Arlington store continued selling the TVs until the minute before the truck left for Houston and now they are sold out. What a coincidence!<br> In the end, I realize the mantra for Fry\u0027s is... it\u0027s discontinued. There is no communication between stores. I had called a couple of times to see if the email had been sent, if there was any reply, if the tv was in fact coming. I was told it should be here on Thursday. <br> So, what I am left with is... the Arlington store has none, the Southwest Houston store has none and won\u0027t be getting any. Why? You guessed it.. it\u0027s discontinued.<br> At one point, I can hear a sales associate and Greg arguing over the phone because neither one wants to talk to me. I was never rude, confrontational or even angry. I was just frustrated and tried to explain that I was just trying to figure out how the system broke down.<br> Basically, they couldn\u0027t have cared less, had no option to rectify this situation and couldn\u0027t wait to wash their hands of a customer who was spending thousands of dollars. I now understand all the frustration in dealing with a company that doesn\u0027t care about customer service. From now on... I\u0022m shopping at BH. Even if the cost is more, I don\u0027t trust Fry\u0027s at all. I am an avid consumer as are many of my friends, I\u0027m sending out the warning now. Don\u0027t fall for it.. like I did. You\u0027ll end up with a headache, being treated like a leper and little else","link":"http:\/\/www.resellerratings.com\/store\/Fry_s_Electronics_Outpost\/comment\/462390#comment462390","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Fry_s_Electronics_Outpost.jpg","store_name":"Fry\u0027s Electronics \/ Outpost.com \/ frys.com","username":"shopperchick","rating":"1"}, "single");){kind=link}
"My experience was almost exactly like the other review just below. I ordered two RAM chips for $60 advertised with a $40 or $50 rebate. Fry's did not ship the RAM until after the rebate period was over, making it impossible to claim the rebate. Also, it was WEEKS AND WEEKS before they shipped. I was out of the country when the package was delivered and it was past the return period when I got back. They refused to issue an RMA. Fry's feels it can ship your product whenever it wants but won't be at all flexible when that causes you problems."