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Stores > Fry's Electronics / Outpost.com / frys.com

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    • Address: n/a
    • Contact: service@cs.frys.com
    • Phone: n/a
    • Customer Support: 408-350-1484
    • Business Hours: 408-350-1484
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.04/10 7.04/10
    Chance of future purchase: Rating 6.03/10 6.03/10
    Shipping & packaging: Rating 5.13/10 5.13/10
    Customer service: Rating 4.03/10 4.03/10
    Return/Replacement policy: Rating 2.94/10 2.94/10
No Avatar

Verified Customer
Rating 2/10
1/5
2017-01-18

Very disappointed & frustrated

"I ordered something online from Fry's, and after about a week or so, I was sent a form letter that said the item was out of stock. Very impersonal and not really apologetic at all. I was very disappointed, since I had shopped around a lot before deciding to order through Frys, and had been eagerly awaiting its arrival. Their response made me unsubscribe and I will not be ordering from them in the future. "

This review was modified by sksimplify on January 20 2017 11:15:02 PM

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Verified Customer
Rating 10/10
5/5
2017-01-18

Right on time!

"I ordered a decent 16GB micro sd and wouldn't you know, it arrived exactly when they said it would. And it was shipped with more padding than it probably needed but I'm not complaining about that. Thanks Frys."

This review was modified by Alexyocky on January 20 2017 11:00:01 PM

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Verified Customer
Rating 2/10
1/5
2017-01-18

"Have not received the product"

This review was modified by kristiconley on January 20 2017 10:30:02 PM

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Verified Customer
Rating 6/10
3/5
2017-01-18

"product arrived undamaged and was as expected"

This review was modified by acljohnm on January 20 2017 09:30:01 PM

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Verified Customer
Rating 2/10
1/5
2017-01-18

Items never shipped, no communication from Frys.com

"I ordered two watch cables that showed as in stock on the site at the time of my order (after Christmas). I received an email stating my order was received and I should receive the order by 1/13. On 1/17, I still had not received anything nor any communication about the order from Frys.com. When I called customer service, they said that the order was on backorder and was not due to ship until possibly February. The only options I was given was to cancel or wait. The explanation about why the items I ordered that were in stock when I ordered, were now backordered without any word is that Frys.com does not auto update their stock as people order, so you never can really tell what is in stock and what is not. They also said that their "system" does not alert customers to the status of their orders, and that you have to call in to check. Because of this experience, I will never again order (or attempt to order) from Frys.com. As an aside, I was able to order the products I was looking for from Best Buy on 1/17 and already received a notification that the product is on its way to me."

This review was modified by genamann714 on January 20 2017 09:00:02 PM

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Verified Customer
Rating 10/10
5/5
2017-01-18

Perfect Fit

"Exactly what I needed and worked perfectly."

This review was modified by brsledd on January 20 2017 07:30:01 PM

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Verified Customer
Rating 8/10
4/5
2017-01-18

lacks effective online sort

"Online search provides no effective sort capability. I was trying to buy electrolytic capacitors, and there is not even a way to sort or limit by value (capacitance or voltage, or even type). The capacitors that I finally found were shipped as promised."

This review was modified by jdlist on January 20 2017 07:15:01 PM

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Verified Customer
Rating 10/10
5/5
2017-01-18

Great delivery time

"Couldn't ask for a faster delivery. Thank you"

This review was modified by Robshacol on January 20 2017 07:15:01 PM

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Verified Customer
Rating 2/10
1/5
2017-01-18

Very slow delivery!

"Ordered before the new year and got my package 3 weeks after. Such poor service from a well known company."

This review was modified by futb0lero20 on January 20 2017 06:30:04 PM

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Verified Customer
Rating 4/10
2/5
2017-01-18

Three Week Delivery

"Still waiting. January 23 is the promised date for delivery. Three weeks seems like a really long time to wait. "

This review was modified by gsdobek on January 20 2017 05:15:01 PM

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Verified Customer
Rating 2/10
1/5
2017-01-18

Out of stock

"haven't received order was back ordered."

This review was modified by jeepthing-10105 on January 20 2017 04:30:03 PM

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Verified Customer
Rating 10/10
5/5
2017-01-18

"We bought a 2 memory cards to update my laptop and they work great. Very happy with my purchase."

This review was modified by kolson86 on January 20 2017 03:45:02 PM

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Verified Customer
Rating 4/10
2/5
2017-01-18

open box - missing parts

"Half of the installation hardware was no where to be found"

This review was modified by lewis976 on January 20 2017 03:45:02 PM

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Verified Customer
Rating 6/10
3/5
2017-01-18

Package still not delivered as of 1/18/2017

"Tracking the package, it appears to have been transferred to USPS. Asked for updates on tracking, none received to date. "

This review was modified by grfinch on January 20 2017 03:30:02 PM

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Verified Customer
Rating 2/10
1/5
2017-01-18

The hard drive was not configured correctly. It did not have an operating system and I had to wait around until a new one was sent.

"There was no operating system on the computer when I received it."

This review was modified by iamlong2 on January 20 2017 03:00:02 PM

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