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Store InformationStore Info
Full Rating Profile
    • Address: n/a
    • Contact: service@cs.frys.com
    • Phone: n/a
    • Customer Support: 408-350-1484
    • Business Hours: 408-350-1484
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.52/10 7.52/10
    Chance of future purchase: Rating 6.67/10 6.67/10
    Shipping & packaging: Rating 6.75/10 6.75/10
    Customer service: Rating 5.51/10 5.51/10
    Return/Replacement policy: Rating 4.83/10 4.83/10

43,213 Customer Reviews

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Verified Customer
Rating 2/10
1/5

"After waiting a few weeks for the estimated delivery date, I've been informed that my order is back ordered with no expected delivery date provided. There is no information about which of the items are unavailable and no option to have part of the order delivered. It seems unlikely that all of the items are unavailable."


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Verified Customer
Rating 10/10
5/5

"This was my first time ordering from Fry's but it certainly won't be my last. I purchased a wireless keyboard on sale and it arrived much quicker than anticipated which was a nice surprise! I am very much pleased with this company and would refer them to anyone needing electronics."


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Verified Customer
Rating 10/10
5/5

"Great price and fast shipping."


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Verified Customer
Rating 10/10
5/5

"I AM VERY SATISFIED WITH THE PRODUCT AND QUICK DELIVERY."


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Verified Customer
Rating 8/10
4/5

"Well, I ordered 3 items. So far, only 1 has arrived, with no eta on the other two. Ask me again when they get here."


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Verified Customer
Rating 2/10
1/5

"We ordered a Samsung TV and it arrived 10 days later with the LED screen cracked. I took it to the store and the store didn't take it back saying that I ordered the TV online and I have to contact the online people to returned it. I called Fry's customer service on 8/28/15 at approximately 11:00 and waited 10 minutes before I talked to a female customer service. I expressed my unhappiness about the whole thing and she hung up on me. I called back and had to wait another 10 minutes and a male customer service helped me through the return and filing a claim through ups. I did not dare to express my displeasure for fear that I would be hung up.
Now I have to wait for UPS to come and pick up the TV next week and I will not be home during the day. I don't know how they would pick up the TV. Some inconvience and complicated experience. Why can Fry's do what Amazon does and let me print out the return label and take the TV to the UPS store and send it back.
Not happy and will not order online ever again. Poor and unprofessional customer service.
"


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Verified Customer
Rating 2/10
1/5

"Fry's has a 30 day price match promise. That what a consumers sees they don't read the fine print for the ways fry's will not honor that. The fry's will not be beat!* that * says it all. They won't even honor they're own lower sales price. Forcing you to return and repurchase. I won't play that game so I am done, and will not spend any $ at fry's ever they Frye d them selves"


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Verified Customer
Rating 10/10
5/5

"Arrived quickly and item was perfect. As always, dealings with Fry's is stress-less and fulfilling. Highly recommended :))"


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Verified Customer
Rating 10/10
5/5

"Came on time in good condition all good"


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Verified Customer
Rating 4/10
2/5

"Delivered to neighbor's address."


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Verified Customer
Rating 8/10
4/5

"Ships quickly. Online is much better than the typical trip to a Fry's store."


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Verified Customer
Rating 4/10
2/5

"Still have not received 1 item that was back ordered.
Also the micro SD card i ordered was supposed to be $5.00
with the daily promo code , came up as $10.00
"


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Verified Customer
Rating 2/10
1/5

"I would let you know what I thought of the purchase but it has been over 2 weeks and I still have not received it. Not sure where it is being shipped from but it sure seems to be taking forever."


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Verified Customer
Rating 10/10
5/5

"Whoop gotz ma wire.
Minimum of 25 character required
"


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Verified Customer
Rating 10/10
5/5

"I have been purchasing from
Fry's electronics for several years now and am very satisfied with them
"


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