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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: service@cs.frys.com
    • Phone: n/a
    • Customer Support: 408-350
    • Business Hours: 408-350-1484
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.43/10 7.43/10
    Chance of future purchase: Rating 6.70/10 6.70/10
    Shipping & packaging: Rating 6.55/10 6.55/10
    Customer service: Rating 5.91/10 5.91/10
    Return/Replacement policy: Rating 5.17/10 5.17/10

27,280 Customer Reviews

Rating 8/10
4/5
modified review posted

"Satisfied with Fry's intrinsically, but delivery was delayed by the practice of UPS turning it over to USPS."


Rating 2/10
1/5
modified review posted

"I ordered a 32" HDTV that comes with a built-in DVD player on sale for $169 but received the model without DVD player. Fry's i s very deceiving in the advertisement.
When I came to the store, the associate showed me the one without DVD player even I showed him the advertisement. Since they don't have the right one, I decided to order on line. Somehow when I ordered, I got a receipt of the wrong one that I missed the difference of the model number: RCA LED32G45RQ instead of the LED32G45RQD. It is upsetting to be repeatedly deceived by Fry's at the store and on line for the same product. I think I am not the only one to be misled by Fry's. Very disappointing.
"


Rating 8/10
4/5
modified review posted

"the tracking did not update but the item was shipped quickly"


Rating 6/10
3/5
modified review posted

"late delivery by United Parcel Service."


Rating 10/10
5/5
modified review posted

"I was having trouble with my order online, so I called customer service and spoke with David. This gentleman was superb!!! David took my order over the phone and there were no problems what so ever!!! He also was very kind, professional, and extremely knowledgeable, which made my experience with "Fry's Electronics" perfect!!! In addition, their shipping was FAST!!! My order was also packaged so that no damage could occur during the shipping process, and my products were exactly as described at a GREAT PRICE!!! I love my "Fry's Electronics"!!! Best store EVER!!!"


Rating 2/10
1/5
modified review posted

"never received. considered undeliverable. however, the problem is my credit card was charged, but never credited"


Rating 2/10
1/5
modified review posted

"suck. dont buy ANYTHING at FRY"


Rating 4/10
2/5
modified review posted

"Item shipped was defective. Was told I could not return to a store for exchange, but rather had to send it UPS back to Frys warehouse in Tennessee. This is ridiculous as we cannot watch TV without the item. Ridiculous return policy."


Rating 10/10
5/5
modified review posted

"Thanks for the ease of business and we'll do it again"


Rating 10/10
5/5
modified review posted

"Fast shipping, delivered right on time. Great packaging."


Rating 10/10
5/5
modified review posted

"I bought computer chair - low price, delivered right to my door, what else would you ask?"


Rating 4/10
2/5
modified review posted

"I haven't received my merchandise yet and I called Fry's customer service about it and they tracked the order for me but told me to call the shipping company to find out what the problem is. If I was running a business I certainly would not tell my customer to investigate a problem with a delivery it would be investigated and resolved thru customer service not by the customer. Poor customer service is what takes companies down."


Rating 10/10
5/5
modified review posted

"Happy with everything. No problems with the order."


Rating 10/10
5/5
modified review posted

"The associate was very helpful throughout the process also very patient, even called me back after she found out that she could help me after she was initially told by her manager that she could not. Very satisfied."


Rating 10/10
5/5
modified review posted

"Prompt and fast shipment even though a slow option was chosen. Item shipped before restock date. A+!"


Fry's Electronics / Outpost.com / frys.com is a Merchant Member! Learn more

Fry's Electronics / Outpost.com / frys.com is a merchant member
Fry's Electronics / Outpost.com / frys.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,846 merchant members.