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posted Apr-03-2005
posted Apr-04-2005 “ Customer ordered a ATI fan silencer and 1 tube of Arctic Silver 5. The cost of the tube of AS5 was 8 dollars. Granted we shipped the wrong cooler, customer called and was upset. He wanted to return the cooler but keep the AS5. We agreed if he would ship the silencer back at his cost we would refund the AS5 as a free gift. We then refunded him for the cooler and the AS5! He got free AS5!! and he is still writing that we somehow cheated him. I then spoke to the cutomer who literally was screaming into the phone and just would not let me respond to him at all. He then threatened RR bad feedback and I eventually decided that we would rather take a negative than to let a customer try to steal from us. So to sum this up, this customer called us, and threatened negative feedback unless we refunded him for the AS5 that we allowed him to keep for free and also full refund on shipping. So in further analysis, the customer was making us pay for him to keep free parts with a blackmail of negative RR. Rockin.... If anyone vendor wants the name of this customer please contact us for further info as this customer should be blacklisted from online stores.”
posted Jan-29-2004 “Great!”
"Alright, this had to be the worst seller ever. Especially Mark, being the "CEO/President" of place acted like a immature jerk.
So this is how it goes...As you can see, the order date was made in April, pretty much 3 or 4 months ago. I ordered a Black X-SuperAlien Turbo Case w/500W Modded Power Supply with a Dual 6 Port Baybus, at that time the case was in "Stock", but after a few days I receieved the Baybus, was pretty pleased until I noticed the case never came. I e-mailed him immediately wondering if it comes seperately thinking another UPS will come by or something, Mark said, "Yes the case arrives seperately". Which I thought was weird because the UPS tracking showed only .90 lbs ( http://wwwapps.ups.com/tracking/tracking.cgi?tracknum=1Z1418AX0345085672 ) being the baybus only. So I waited about a week, emailed him again. No reply. Went to the site, the case now was "Out Of Stock". Thought to myself ok, they couldn't send it 'cause it was out of stock. But I still sent e-mails to Mark concerning about when the case will be on stock and whatnot, but no reply. A month or so pass by, and behold! I see the case on "stock", e-mailed Mark about it and no response whatsoever...soo fast forward a few months of weekly emails concerning about the case and asking for a refund but no response. I decided to send a dupe e-mail to him to see if he was in vacation(highly doubtful)or something, the email was about the vapochill case, and wow...He responded. I respond to him asking about the case (Black X-SuperAlien Turbo Case w/500W Modded Power Supply), asking him to give me a refund or to at least send the case, which obviously I never received.
Mark responds: We have no record of you missing cases or any other orders. Thank you and goodbye
What a lod of crap that was...I respond to him again, SHOWING him the UPS tracker that the baybus was the only thing receieved as stated at the beggining, says he'll "check". Waited...emailed him again, pulled the same crap about how he's "still checking", which I'm 100%sure he checked nothing. I let it go for the night, and proceeded the next day to email him about the case. Can't check now huh buddy? This was the icing of the cake, he tells me to call him, I asked him if the number was toll-free (the number under his e-mail signature) if not then I can't call, obviously I didn't want to pay if it was long distance...Oh! This is the kicker, the exact words from his response:"Look we are not going to help you if you are not going to call, simply because you are bing a prick No its not toll free"
Wow I'm a prick, because I, the customer, who paid 200$ for a case...that I never receieved...was concerned about it...asking for a refund...never got a response, till NOW, it made me wonder HOW the hell I was being a prick. Not only that, he's a liar, that 1-877 number was actually toll-free, wondered why he lied about that. Oh he don't want me to call? Bet your ass I called. So I started ranting about his service and whatever, about how I never receieved the case, and about the lack of response. Was I pissed? You damn right I was. Not only, he FINALLY says "I'll be sending the case today" after this, you'll know why he's a immature jerk, I tell him that it better come this time, mainly cause it's been 3-4 MONTHS ALREADY. He proceeded to use severeal EXPLETIVES which I can't put up here but your guess at what words he used would be right ;) I immediately hanged, of course retaliating a few.
As to how the hell he was "CEO/President" I may never know or care. I know for sure that I'll never get the case, even though he said he'll send it then followed by swearing at me, that's not pretty assuring. I hope that whoever reads this is aware that it could happen to you, sure the majority gets their things, but I hope that no one goes through what I did.
Thanks, you lost a customer and several referrals.
-W"