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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 311 East Chestnut St East Rochester, NY 14445
    • Contact: support@frozencpu.com
    • Phone: 1-877-243-8266
    • Customer Support: 1-877-243-8266
    • Business Hours: M-F: 10:00AM - 6:00PM Sat: 11:00AM - 4:00PM
    • Fax: 1.585.218.0123

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.71/10 7.71/10
    Chance of future purchase: Rating 9.33/10 9.33/10
    Shipping & packaging: Rating 8.78/10 8.78/10
    Customer service: Rating 9.19/10 9.19/10
    Return/Replacement policy: Rating 9.09/10 9.09/10

What is this?

15,635 Customer Reviews

Rating 10/10
5/5
modified review posted

"Great selection of computer goodies that are otherwise hard to find!
"


Rating 10/10
5/5
modified review posted

"Order was promptly shipped. I ordered in error some Memory LC EK blocks which will not work, Sent back in and canceled the memory blocks. Painless and friendly. Expect more business from me!"


Rating 8/10
4/5
modified review posted

"The products are good, the shipping rate was somewhat okay but the policies really made me try seeking other websites first. What happens if my order arrives damaged? I have to pay for that to go back, on top of already having had to pay the original shipping. If the product really doesn't work for me? Restocking fee immediately. These policies really are not consumer friendly and steer away traffic that can get better customer service and policies from Amazon, with free shipping to boot. I understand that they have to make money but your consumer has to come first, and like many other retail giants have figured out, even if you lose a few bucks here and there on return shipping and the labor to restock the item, you overall make up for that with more returning customers and shining reviews. I only shop on this site if I absolutely can't find the item anywhere else. On other sites I have the confidence that if anything goes wrong, they have my back and will make everything all better without costing me more money. This site gives me almost the opposite feeling in that if anything gets messed up, I'm pretty much on my own here and that explains why an identical product will be sold out everywhere else, but this site still has many in stock."


Rating 10/10
5/5
modified review posted

"Great selection of items. Modders heaven"


Rating 10/10
5/5
modified review posted

"I have ordered from FrozenCPU twice now. Both times I have been impressed by their service. The website is well designed and more responsive than some competitors. Prices are very competitive and I have always been able to find products that meet my performance/price expectations. They ship quickly and I have regularly received my order within about 4 business days. Finally, anything breakable was well protected and had no scratches or defects. I cannot think of any problems with the overall process and I would recommend FrozenCPU to anyone needing these specialized computer parts. "


Rating 10/10
5/5
modified review posted

"Fast processing and delivery to my house 1600 miles away."


Rating 8/10
4/5
modified review posted

"The SSD mount was too big to fit in my cooler Master case,,, Oh well, the order, shipping was fantastic. Always great service with Frozen CPU."


Rating 10/10
5/5
modified review posted

"Have been buying from these guys for years, wouldn't go anywhere else. Good prices, great selection and terrific customer service. I know when I purchase from them the order will be quick and correct. "


Rating 10/10
5/5
modified review posted

"Fair prices, great selection, fast shipping, and overall respectable vendor. "


Rating 10/10
5/5
modified review posted

"Great selection and excellent service!"


Rating 10/10
5/5
modified review posted

"on time delivery ... product as advertised ... what more can you ask for?"


Rating 10/10
5/5
modified review posted

"Shipped immediately, items in perfect condition, extremely satisfied. "


Rating 10/10
5/5
modified review posted

"Fantastic site. Tons of products. The search function could use some minor tweaking but far from anything that makes it a hassle or not functional.

Had an issue finding a specific product some I contacted them via email, one business day later I was answered and informed that they did not make the product but they directed me to several other products I could use together to achieve my desired affect. Couldn't ask for better service.

Shipping only took 2 days despite using the slowest option. They are based in NY and I'm in PA but we were experiecing snow storms. Very pleased
"


Rating 10/10
5/5
modified review posted

"First time customer and i am pleasantly surprized by the excellent customer service.im from southwest arizona and we do alot of off roading.we are always adding switches and such to our side by side off road vehicles.i will definetly reccomend frozencpu to all my friends.thx for your prompt attention to my order.5 star service."


Rating 8/10
4/5
modified review posted

"Good selection, arrived in decent time, but the shipping cost was exorbitantly high in a day where most resellers offer free (or at least discounted) shipping.
"


FrozenCPU.com is a Merchant Member! Learn more

FrozenCPU.com is a merchant member
FrozenCPU.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,921 merchant members.