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RatingsRating
Store InformationStore Info
Full Rating Profile
  • FreightCenter
    • Address: 34125 U.S. 19 N
    • Contact: ship@freightcenter.com
    • Phone: 800-716-7608
    • Customer Support: 800-716-7608
    • Business Hours: M-F: 7 a.m. to 11 p.m./ Sat: 9 a.m. to 6 p.m. / Sun: Closed
    • Fax: 727-450-7808

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.29/10 3.29/10
    Chance of future purchase: Rating 2.76/10 2.76/10
    Shipping & packaging: Rating 3.03/10 3.03/10
    Customer service: Rating 3.16/10 3.16/10
    Return/Replacement policy: Rating 1.96/10 1.96/10

146 Customer Reviews

No Avatar
FreightCenter User
Rating 10/10
5/5
modified review posted

"If you want to get your shipment from Connecticut to Hawaii and every single company wants to charge you as if you were shipping the whole state - contact FreightCenter. They were quick and efficient in arranging everything on a very short notice and my stuff was in my apartment in less than 2 weeks. And their price for the shipping was lower than any other company's."


Rating 2/10
1/5
modified review posted

"Do not use this company. They do not take any responsibility for the services they charge for, or any damage. Even if they change or do not follow through on the agreed & paid for packaging specs on the purchase order, resulting in damaged goods. They also use shippers that do not insure their services. it could be smashed by a forklift and you could have every possible form of documentation, and neither they nor their truckers would take any financial responsibility. Their contract fine print requires you to buy extra insurance or you are without recourse. What kind of freight company does not carry insurance for damaged goods? DO NOT USE THIS COMPANY FOR YOUR FREIGHT.
"


No Avatar
FreightCenter User
Rating 2/10
1/5
modified review posted

"Will never use again, after being lied to, then telling me they would refund my money they withheld 15% for restocking fee. Fee to restock what, my money? I paid them then after finding out they lied to me I asked for my restocking fee and they told me that they would credit if I ever used them with in 90 days, why would I use them after they lied to me. Terrible business ethic. "


No Avatar
FreightCenter User
Rating 2/10
1/5
modified review posted

"Worst company I ever delt with and will never use them again. They don't give you correct instructions needed in the process, then just before your shipment arrives, they tell you there's a problem with paperwork and won't release your cargo unless you pay more money. Absolute scum. Will never recommend them to anyone"


No Avatar
FreightCenter User
Rating 2/10
1/5
modified review posted

"Beware of cancellation fees, even when they screw up. I was promised they could deliver a motorcycle if it was picked up on a specific date. Then the driver (from Haul Bikes) called nearly a week early, the bike was not ready, so I declined the pickup. Then, I am blamed for "declining" the pickup even though it was a week earlier than agreed upon. Bad policies, bad company, stay away. They don't care about the customer, they only care about the money. STAY AWAY!"


No Avatar
FreightCenter User
Rating 8/10
4/5
modified review posted

"Despite an abbreviated schedule on my end, Shannon Donahue was very helpful in meeting our shipment deadline. "


No Avatar
FreightCenter User
Rating 8/10
4/5
modified review posted

"Our company has used Freight Center for our occasional shipping needs (1-5 times a year). For the most part, they have really helped smooth out the process for us. We've had a couple glitches, but eventually they get worked out. Our reps John Stockhausen (domestic) and Lauren Ramsey (international) have been helpful in the past. More recently, I used the chat feature for some questions and Ben Matthews was great - he was very thorough and made some adjustments that saved us money! While we've not been thrilled about some weight adjustments or additional fees being charged before notifying us, those have come from the freight carriers we selected. Overall, FreightCenter has done well by us by providing quick comparisons, answering questions, and arranging successful shipments with (normally) little to no hassle. "


No Avatar
FreightCenter User
Rating 10/10
5/5
modified review posted

"No complaints at all. My company uses them a couple times a month on average. Freightcenter's volume allows them to give me much better pricing than we could get direct from the carriers. Never any issues.

After reading some of the negative comments, it sounds to me like customer mistakes, and ignorance as it relates to booking freight shipments are the reasons for the issues they've encountered. Freight carriers are quick to hit you with additional fees if there is ANY discrepancy (weight, dimensions, dock/fork lift availability, etc.) in your bill of lading.

I deal with Shannon, and whenever I have a question, or have a shipment that's out of my "norm", I have her do the booking for me.
"


No Avatar
FreightCenter User
Rating 10/10
5/5
modified review posted

"I have only had good experiences and have used them for all my shipping the past 12 years. I think people are confusing issues they have with the carriers and blaming Freightcenter. Oh well, not untypical for people leaving bad reviews... Just make sure you use the correct weight.. "


Rating 2/10
1/5
modified review posted

"Very bad experience!! I shipped a GM specialty service tool on a pallet to Newfoundland Canada direct from Old Dominion Terminal in Pittston Pa. I had the weight at 75lbs. The freight carrier (Old Dominion) assessed the weight at 140lbs. So they back charged me $271!! My freightcenter rep told me if I originally had the weight at 140lbs the additional charge would have been around $40?? My freightcenter rep agreed this was a ridiculous over charge and told me the resolution team would get some if not all of my money back. They did not as of 2 1/2 months later. I continuously get the run around when I inquire about this. Always waiting on this person or another to approve a my partial refund... Which I was told would only be $125... I would not use freightcenter.com or Old Dominion Freight. Once you agree to freightcenters terms they can charge your credit card at will after the fact without your specific permission. Also I did provide proof the shipment was not 140lbs but you are at their mercy. I ship maybe 6-10 shipments a year for my small business. My rep was always good but this situation has soured me on ever using this company again."


Rating 6/10
3/5
modified review posted

"they postponed delivery 2 times I ended up going to bowlingreen to pick my freight up they ended up breaking my back window loading my pallet and tryied to say it was my falt I do not belive it was freight center falt they were very nice more dissatisfied with yrc freight thanks"


Rating 2/10
1/5
modified review posted

"we have worked with them for 5 years. suddenly they are very unresponsive and have raised our rates by apprx 28% we cancelled our last order and found many alternative sites with far less prices - all using the same carriers."


Rating 10/10
5/5
modified review posted

"Easy to use. Responsive. Great Rates."


Rating 2/10
1/5
modified review posted

"I shipped two shipments recently and was charged additional 300.00 each because of a lift gate fee I will never use freight center again for my biz!!!! I've been writing bad reviews!! Onlin
Brandon farner 724-503-5388
"


Rating 10/10
5/5
modified review posted

"I want to take this time to thank Shannon at Freight Center for her exemplary service in handling our shipment. Even though I had some doubts about being overcharged after reading some complaints, she assured me that as long as I was correct in my description, size and weight I had nothing to fear and she was correct. We had one issue but it was due to the trucking company driver checking wrong box on delivery receipt. Kudos to Shannon, Phil and the Freightcenter.com team! Chris D."


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