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"Thank you Sarah S for all your help! I have never ordered glasses online and so thankful that I purchased the glasses from Frames Direct!. Thank you again,HV"
"Great personal help buying frames and lenses. People bend over backwards to make a sale. They do allow returns with a restocking charge and customer service is kaput. If you do not follow their rules exactly ie, "their return # has to be on the shipped box or the reject the box. This did not happen to me, but using it as an example! How about including a return label. A lot of companies that want my business have figured this out. Why don't you start there and work backwards to improve service after sale. "
"A nice pair of glasses at a competitive price. I would purchase from this store again."
"Received exactly what I ordered in a timely matter. Am pleased with my purchase."
"Excellent service and glasses shipped quickly and efficiently"
"Your customer service staff is very good and extremely helpful. I'm fully satisfied."
"Awesome customer service! Only issue was not receiving a card of authenticity for my designer frames (which I expected) and that the frames I bought here for $222 were only $150 other places. Overall, I am satisfied with the quality and look of the glasses I purchased. I would recommend Frames Direct."
"Website was easy to use and I appreciate the follow-up from FramesDirect."
"Overall I can say the service was very accommodating. I like the fact FramesDirect kept me inform through e-mail about my order and I received my frames sooner than I expected. Thank you. :-)"
"My frames are very nice but just a little tight on my temples. I have received so many compliments. It has made me comfortable wearing glasses again. Thank you Frames Direct."
"I could not be more pleased with my new frames. All work appears to reflect excellent quality and care. I have purchased 3 pair of glasses this year from frames direct and I have nothing but good things to say about the experience. Frames Direct makes it very easy to have a great selection of eyewear and I will continue to order from Frames Direct."
"FramesDirect.com has extraordinary customer service and probably great logistics in the USA to handle shipment & delivery. Unfortunately, I am an international customer and they have teamed up with a logistics provider from hell whose business process knowledge is comparable to what a kindergartener knows about particle physics. I would still purchase from them-- that is how good the customer service was at Frames Direct. Now they just need to find another partner to handle international shipments..."
"BIG EXPENSIVE MISTAKE: Lenses were blurry and got even worse when you look any where but straight ahead also there was bending of what you are looking at near the edges of the lenses. Frames were like a vise clamped on my head. This was my first time buying glasses online. I have only bought from the same local optometrist for almost 40 years, he has the same severe nearsightedness as me -13 and always gets me the latest and best lenses and coatings but they have always been very very expensive. But it seems sometimes you DO get what you pay for. I feel stupid for thinking that $200 lenses were going to be the same as the $500 lenses from my local optometrist and that I could pick out frames with out trying them on and it would all be OK. So if you have a very strong prescription like me think twice before ordering online and sell one of your kids and stay with your local place even though the are 2.5 times more expensive."
"Great price and quick delivery...better than buying directly from my doctor's office."
"Love my eyeglasses, they fit perfectly to my desire. They were shippedand delivered very quickly. Thank you, would definitely purchase again and will purchase glasses for my daughter as soon as she gets a new eye exam this year."
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