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"Well if this is enough of a warning for you (which I truly hope)- if you order something from this company, do not expect it right away. I ordered my product (D &G Light Blue) on May 18th, here it is June 10th- and I STILL have not received it. Apparently they tried to deliver at my house last week and "was unable to deliver". I am not sure why, as I have NEVER had a problem receiving anything I order online- ever. I have no outdoor dogs, the mailbox is in plain sight on the road. I order misc items online AT LEAST once a month. I emailed customer service- they apologized and offered a refund- which I appreciate. I declined FOR NOW because according to the tracking number (Which has TERRIBLE tracking info by the way!) the 0.5670 lb package is still in my state- just chilling at some random lacation. Tracking hasnt changed since June 4th. Thats SIX DAYS- No holidays! We will see how many more weeks it takes to make it to my house. Would give this order two thumbs down."
"I have been buying from fragranceshop.com for almost 3 years now. A friend told me about them and I have been hooked ever since. Their selections are terrific, their prices are competitive, deliveries are prompt. Great job!"
"I am thrilled with my purchase from fragrance shop! My order arrived quickly, packaged well with everything in perfect condition. Customer service was excellent about answering questions quickly. Very pleased. Highly recommended!"
"I just want to say that I am again very impressed with the service as this is the second order I have placed with fragranceshop.com and each time the products have arrived in less than 3 days without any additional delivery costs. The prices are great! What a fabulous service highly recommended."
"Very good service will continue to use them. Keep the prices down, thank you"
"I ordered 4 bottles of Davidoff Cool Water. The perfume was bad. It seemed as though it had been sitting on a shelf somewhere for years! The bottle and liquid were discolored and the smell was musky. Cool water is a fresh sweet light smelling fragrance. I called the company to return the items because of this obvious quality control issue which is the company's fault, however, they refused to provide a return shipping label. They wanted me to send photos of the bottles to prove that they were discolored and then they would consider sending a paid return label! Terrible customer service. I absolutely will NEVER purchase anything from this company again, and I suggest you all stay away to avoid a similar situation. They do not stand behind their products and have obvious quality issues."
"1/9/13They do not tell you that the product is out of stock,then take your money and refund less then they charged, I see that other customers have similar problems.Do NOT use this site !!Do NOt `trustthis site!!"
"I bought a perfume from this website. They came back to me that they could not process my order because my billing address could not be verified with the credit card company. It is totally understandable. However, they requested me to send a photo ID, a copy of the credit card being used and a copy of my bank statement if my credit card is not issued in the States and emailed back to them. It really makes me feel suspicious why they need all these personal bank details and my photo ID(even my bank does not have a copy of my photo ID.) I emailed back to question their request and no reply has been received. Of course, I would never send these sensitive details randomly. I think I better stay away from this website."
"Totally delighted with the perfumes I have purchased. I have used fragranceshop.com three times now. Each time every transaction has been smooth. They have always been willing to go above and beyond. I will no doubt continue to use their service!!"
"Please do not buy of this company, i read some of the good review, which are actually fake written by the company. I bought £100 worth of goods, first of all the order didnt turn up till 24 days, and when i received it I had to pay £20 customs charge, and half of the order was missing, I contacted them they accused me of lying and saying everything was sent and sent me a stupid claim form, and when they received it they didnt do anything. So I am out of pocket over £100 and on top the fragrance I received isnt even genuine. PLEASE DONT ORDER OF THIS COMPANY, AS THEY DO NOT DESERVE POCKETING MONEY DISHONESTLY AND FOOLING PEOPLE."
"Dishonest company. Sent me the wrong item. I have to pay to ship it back but UPS won't take it from where I live because it is considered a hazardous material. I will just call my credit card company to cancel the payment. There is only a clerk that you can talk to. When I asked for a manager, I was told that he hardly ever comes in. Don't just take my word, read all the other negative reviews too."
"Wish I had read this before placing my order. I got what I ordered, but the perfume was watered down. Returned it and they wouldn't refund the price or replace the watered down perfume. Said they would ship me back the watered down perfume for $6. I said no thanks. It took weeks for them to respond to the return and then I had to send them an email and ask for action.Terrible company and terrible customer service."
"Avoid this vendor at all costs! I purchased 3 perfumes for my daughter for Christmas at the end of November, 2011. It's now mid January 2012 and nothing. Firstly they kept telling me it would take up to 22 business days for delivery and gave me a tracking number which never updated. According to the US Postal Service site, they are still waiting for the parcel to be received from the vendor. Finally after many emails they have said the parcel is lost and to fill out the form they sent me, complete it in 10 days so that I can lodge an insurance claim. Well, no form was attached, and hello....I don't have the claim with the insurance company, the vendor does! If I don't complete the form (that was never sent) within 10 days, then my case is closed and I forfeit my money. I have paid about $240 for a Christmas present I never received and have a daughter who received nothing for Christmas as my money is gone. Thanks to these scammers, a miserable festive season. I have reported this matter to my bank with the hope that Visa will investigate them. My main aim is to prevent others from being ripped off. "
"I didn't do a web search for reviews until after I had placed an order with these folks, and needless to say I worried and fretted after reading all the bad reviews. Much to my surprise though, I received the exact item I had ordered, within the 10 days promised. Package was factory sealed, and I could not be happier. This is not to say all is perfect with them, and I cannot comment on other customer experiences, but mine was generally positive, and I can't complain."
"I ordered one item (perfume) on December 10, 2011, and not only did this item not arrive by Christmas, it still hasn't arrived by December 27th! I received NO email from www.fragranceshop.com indicating when the item was sent out for shipping nor that it would arrive late for Christmas. I ordered another perfume the very same day from a different online website that did send me an email when it was shipped out, and it arrived early for Christmas. Needless to say, I will NOT order anything from www.fragranceshop.com ever again."
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