1/5

posted Aug-28-2010

"garmin NUVI 765T
Total billing summary price with shipping $226.93
Amount charged to my American Express card $239.93
Product was advertised as "new".
Product arrived in a generic box labeled "Nuvi 705".
Product had smudges on the face as if it had been used
Product asked for a PIN code when it was turned on - no PIN code found on the box or elsewhere - Garmin's web site says to send the unit to them for PIN code - for a brand new unit???
No phone number on the web site to call for help
Emailed customer support - no answer as of this writing
I contacted American Express and reversed the charges
NOw, let's see if Foto-tronix issues a call tage and pre-paid shipping label, because I;m not paying to ship it back to them
I would say do not order anything form these people based on what I've read and my personal experience
Buyer beware"

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1/5

posted May-11-2012

"Foto-Tronix is the worst vendor I have run into on the internet. Their business model is: (1) offer low prices on GPS and other electronics; (2) take your credit card order online; (3) send you a confirmation email for your order at the price you expected; (4) charge your credit card for the expected amount plus $20; (5) send you incorrect shipment tracking information—my tracking number, when entered at UPS, was for something shipped to a different city two years ago; (6) after some delay product shipment takes place, but many report refurbished items shipped in place of new product; (7) if you dispute the added charges with your credit card company, they sic a collector on you, who says their terms of use you agreed to include an extra $20 for shipping and handling and threatens an additional $30 collection charge if you don’t pay the disputed amount. They are bait, switch, threaten, and make their profit from fees. They have no customer service phone—you can only reach them by email form on their site. In fact, they have the exact inverse of customer service. They are the antithesis of customer service, personified . . . or un-personified! Don’t even consider buying from this outfit."

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1/5

posted Jun-28-2008

"I found the product for Fathers Day (Garmin GPS) on shopping.com with an advertised price that Foto-Tronix said included "same day shipping" in the price. I place the order one week in advance of Father's Day. When I tracked this four days later and it still hadn't shipped I contacted Foto Tronix only to be told they would not fulfill this comittment. I then asked to cancel the order since it would not arrive in time for the Father's Day gift it was intended for. They responded by saying they would report me "as a delinquent to all major credit bureaus." and that they would "respond harshly!" to my attempt to cancel. Those are both quotes.

Ok, so I told my husband I was fearful of retaliation from a shady retailer so his gift would be late this Father's Day. It gets worse! I received the Garmin five days AFTER Father's Day and it was a refurbished unit. Nowhere in anything I saw did it say I was buying a second hand unit.

Plesae learn from my mistake and stay away form a retailer you have never heard of before. Don't get lured in by the lowest price like I did. I now have a used product that arrived late.
"

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1/5

posted Feb-12-2012

"DO NOT BUY FROM FOTO-TRONIX. I bought a garmin from foto-tronix. I thought it was a good deal at $85.00 + $15.00 shipping. My bill totaled $99.75 and when I got my visa statement they had charged me $119.75. I of course emailed them and they said there is a $20.00 handling charge that I agreed to. They hid it in the wording somewhere.....but did not show it when you checked out. SNEAKY thieves!!!! "

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5/5

posted Feb-09-2008

"I was a bit hesitant to order b/c I've never dealt with Foto Tronix before but I took a chance b/c of the overwhelming positive feedback. I'm glad I did. Foto Tronix had an item that was out of stock just about at every other retailer or online site. They offered a better price and delivered to me faster than expected.

I received timely e-mails indicating no problems with my order and shipping info including a link to the UPS tracker. When I contacted customer service for the ordering error, they resolved my error within minutes. They were friendly and professional.

My experience was stellar, and I will recommend to everyone I know."

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1/5

posted Jan-16-2009

"i am fairly new to this online purchasing stuff and well i got duped. after ordering a garmin nuvi 260 on jan. 2 i waited until jan. 15 plenty of time for it to arrive and still nothing. ive tried to call no response and tried to e-mail and was told wait the alloted time 7-10 buisness days well were past that now and still nothing. i called my credit card company to talk to them and evidently they have heard of this company and some complaints SURPRISE!!! they suggested i wait a few more days and if the item comes ask for a shipping refund im not holding my breath i wish i would have done some more homework first now im not sure if i get this item if it will work or be new or refirbished i will not do buisness with this company again and suggest no one else does either
1-23-09 well i recieved my garmin today and it works and according to garmin is a new never sold unit which sets my mind at ease. i have still had no response from foto tronix to my repeated e-mails about the shipping charge but if this is all i lost i feel lucky compared to others but i will never do buisness with them again "

This review was modified by micahdroush on January 24 2009 11:20:21 AM

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1/5

posted May-17-2012

"These people are a scam. They ordered 5 GPS systems from us then sent us a envelope with a LL. Bean Magazine in it. The claimed they sent 5 units back to us and demanded a refund of thier money. However, we cought on to thier scam and busted them. They have done this to many companies. The list them selves on eBay as fotoelectrnoic$ and on labels as print.com and also a website FOTO-TRONIX.COM They buy from people and play a returns card to get refunded and keep the murchandise, then they sell it to you guys. We are filing an investigation and pressing charges. These guys need to get caught."

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1/5

posted Jul-30-2008

"Received my NUVI 680 which was billed as being NEW. Tried to register it with Garmin and had difficulty because it said it was already registered. I phoned Garmin and they informed me it was registered to someone else and that the serial number indicated it had been refurbished twice before. The representative also mentioned that since it was already registered to another person it may be a stolen unit. It also came in a plan jane box. I would not recommend this company"

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1/5

posted Apr-18-2012

"Foto Tronix reels the consumer in with what appears to be clearance wholesale pricing. The low advertised prices rise to the top of internet search engines essentially directing consumers to their website thinking you're about to get a great deal. HOWEVER, once you commit to buy an item from Foto Tronix they gouge you with outrageous shipping fees and unauthorized billing to your credit card.

When you confirm your order they tell you shipping costs are "unknown" and will be added manually. What they don't tell you is that this essentially allows them to charge any amount for shipping. I've done a LOT of on-line shopping and what should have been no more than $25 in USPS international shipping costs for a clearance model Garmin Forerunner Watch, somehow turned into an unbelievable $70 shipping cost (and this on a $165 item).

What really irritated me was that I clearly provided instructions in the order form comments NOT to process or SHIP the item AND contact me if the cost exceeded $25. I then followed that instruction up with another e-mail saying as much to customer service (which Foto Tronix requested you do on the order confirmation receipt if there was a "problem" with the order).

The reply I received (less than 8 hours later) was that customer service has no communication with the warehouse and billing department and subsequently could not relay the message to them... which is obviously a crock of s**t.

I contacted customer service immediately once I realized what the charges were on my credit card (2 days after placing my order) and told them to cancel my order (which according to the tracking had not yet left the warehouse). Kelly, their customer service rep more or less laughed in my face. When I told him I was going to I put a hold on my credit card for an unauthorized billing and return the product unopened they threatened to ruin my credit rating and send collection agencies after me.

I ended up paying $30 more than what I could have purchased a Garmin Forerunner 410 watch (the most crrent version) for locally.

Foto Tronix is total RIP-OFF.

PS... I called my credit card company about the overbilling and they advised not to sign for the item. If a refund a refund was not provided by the retailer within 15 days of the product being sent back the company would pursue action from them. DO NOT BELIEVE ANYTHING FOTO TRONIX tells you. THEY HAVE TO PROVIDE REFUNDS for credit card purchased products and any credit card company can take action against them if they the retailer is untruthful in what they tell the consumer."

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5/5

posted May-30-2008

"I ordered a Garmin Nuvi 660 on Tuesday May 27th. Awesome price but I was worried that it might be too good to be true. Within hours I received an email with a tracking number. UPS delivered a factory fresh (blue and orange box, not the white box refirbs we hear about) unit with 2008 maps preloaded on Thursday afternoon. This was much sooner than the 7-10 days promised. I could find no evidence that it was a refirb unit. I promptly registered the unit with Garmin and it qualified for the update to the 2009 maps for free. Fototronix promptly answered my questions before and after the sale. I could not be more pleased with Fototronix. "

This review was modified by jemck30 on June 09 2008 10:15:18 AM

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