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"Ripped off by Footsmart.com listing on Amazon.comThey had a listing for several months for 3 pairs of socks for 8.99.They only ship one pair and when you ask for the other 3 they tell you if your are unhappy with your purchase to send it back at your expense with tracking for a refund.This is fraud!Do not buy from them."
"Horrible customer service! Stay away from this company. Company offered item for sale in a kit on their website but after I ordered the item in the kit the company decided they didn’t want to sell the item in the manner I ordered them so they canceled. I found out the item was canceled by the company after I received a partial shipment of other items I ordered. The company suggested I reorder the items again individually that were originally sold to me in the kit. The difference would have been an additional $4. I requested for the company to honor the original order but they would not do so. I decided to send all of my order back to them and have decided to not ever order any products from them again. Get ready for a bunch of rigmarole if you order from this company."
"Ordered sandals in April but never wore them. Tried to return in August unworn but ythey would not accept them! VERY disappointed with their return policy. Will not buy from them again and would not recommend them "
"• 5/9/2013: Order for 4 pairs of shoes & 1 set heel lifts placed. Total: $325.88 • 5/10/13: 3 pairs of shoes returned. Request that 1 pair be exchanged for different size.• 5/24/13: Email from Footsmart: “Your exchange has shipped” – but it was wrong, because they shipped exactly the same shoe I had returned!• 5/24/13: I called Footsmart to report the problem. The woman was not very bright, but eventually said she would correct my order.• 6/13/13: partial refund received (app. half).• I wrote Footsmart a letter explaining the problem clearly.• 6/14/13: Email from Footsmart: “We have assigned your problem to a "Best In Class" Customer Service Specialist who will respond to you shortly!”• 7/13/13: There has been no further communication from Footsmart & I am still owed $155.00."
"Used to LOVE Footsmart. Not so much anymore. Just ordered two pair of shoes. Neither fit properly. They came in two separate shipments. They conveniently failed to include the return paperwork in BOTH boxes, paper work that would be necessary to receive proper credit, but did include an address of where to send the shoes back. (Only one box had paperwork that indicated what was in that box.) They no longer pay shipping for returns. Don't buy from them if you are not absolutely certain you will keep the shoes. It appears their customer satisfaction service has been eliminated from their business plan."
"Very satisfied - they went above and beyond. Not sure why the other low ratings. Product was expected, and at quite a bit better price than other online retailers."
"My daughter ordered a pair of Birkenstock sandals from FootSmart through Amazon. They were too big, so we returned them looking for an exchange for a smaller size. After approximately three weeks and four phone calls to the company (two calls were disconnected by the automated system due to technical difficulties), I was told FootSmart had received the sandals, but did not send out a new pair because they were out of stock. I was told it could take up to three weeks to re-stock, but if they were still not in, I would receive a card informing me of this. I simply chose to take a refund for the original pair of sandals. (Minus the cost of shipping the sandals back to FootSmart, of course.) I will say the customer service representative I spoke with was very nice and apologetic about the whole situation. We will not be ordering from FootSmart again."
"I would never buy another foot product from Footsmart! I have ordered many shoes and spent a lot of money on their products. I ordered 4 pairs of socks from them and they made a mistake in the color of one of the pairs. I returned the pair they made a mistake on and they sent me the correct color of the pair they replaced, they also charged my credit for the pair they sent me. I called them right away and they said they were sorry and would credit my credit card for the mistake. THEY NEVER DID! STAY AWAY FROM FOOTSMART! "
"I wish I had read these reviews before I tried to work with Footsmart. First off, they tell you there is a problem processing the order if the order is over $200. Second,their customer service people are rude and seem to lack any training in customer service. There are many other issues such as when you go to print a smart label, it says use the order #, but that is not the number you need - they will state that you have to call and get the number from them. Then when I went to print the label, it didn't ask which printer to use, and the label went nowhere. When I called yet a second time to find out what to do, the CSR said "yes, it normally does not print out". Like that was totally normal They say they open at 7:00 EST - they were not open this AM when I called at 7:30 EST. Based on the quality comments I see above about the products people got from this co, I say take your biz elsewhere. Something is very very wrong in the this company! "
"This has to be the worst Company that I have ever dealt with regarding working with you to make the situation "right". The customer service was so bad that I have no interest in ever dealing with this Company again!!"
"On January 16, 2013 FootSmart sold and sent me a pair of 'seconds', and did not tell me that they were selling me 'seconds'. The boots I am referring to were a pair of Born, style Sage in a walnut brown. This boot normally sells retail for around $179 but on this sale at FootSmart the pair was priced at $99.97. I should have known that something was not right when the price was dropped almost a hundred dollars! The pair of boots arrived, and we saw that each boot was made, on the shaft, of a different type of leather, one was a reddish brown and the other was a greenish shade of brown. In addition to this, one boot had a smooth leather shaft and the other boot had a crinkly leather shaft. I sent the boots back, and used the SmartLabel that was enclosed with the original package. The boots were not worn and all the packaging was complete. I have been notified by FootSmart that they are refunding me $87.38 instead of the $99.97 I paid for the boots. Also, when I first ordered these boots I was charged on the 'check-out' for shipping. After I placed the order I saw a 'banner' on the web site saying that all orders over $75 would ship free. I contacted FootSmart via email and pointed out that I was charged shipping. I was emailed back that the shipping would be refunded back to my visa. This never happened. I was not refunded the ship charge. I was sent a pair of mis-matched 'seconds'. And now I am sure that from what others have said online, that my refund is $12.59 less than what I paid for the boots because I am being charged for the SmartLabel, they sent to me, to ship the boots back to FootSmart. Add to this the $13.99 original ship charge, and I have been shorted $26.58 by FootSmart. If you do not want to have done to you what was done to me by this company then you should stay away from dealing with them. Also, the return address for this company is in Tennessee while the 'mother' company is located in Georgia. I find it curious that they are located in 2 states, and are selling 'seconds', online, to customers who do not know that they are selling them 'seconds'. "
"Horrible customer experience and service. Ordered expensive shoes and after wearing for 2 hours my feet swelled up in numerous places, extreme pain and bottom and sides of feet bright red. Emailed them, took 3 days to respond, they won't refund and emailed 15% off next shoes over $60. Never heard of a business not accepting returns on expensive items that don't fit and hurt..unacceptable, will never shop here again"
"I placed an order online September 24. It shipped the 26th. On October 15th, i called their customer service line because their website was stating that my order had been delivered two weeks before- in Michigan. I live in Canada. I was assured that all off their orders go through Michigan first, and I would still get mine in time. I was leaving on holidays October 20th, and emailed their customer service on the 19th to again express my concern. Although I received an autoreply stating how important my concerns were to them, and that they would respond within 48 hours, I've never heard back. My order arrived October 24th- too late for my vacation. A month to the day, my order arrives, but never did I receive an apology. I think that disgusts me more than the fact that my order sat in Michigan for two weeks, when I paid so much for shipping! I would NEVER order from them again."
"The first time I ordered from Footsmart, I got two pairs of Sandals. They were pricey - but the brands I bought are worth it. Both pairs fit perfectly. The second time I ordered from Footsmart, one pair of shoes did NOT fit. I paid UPS $16.94 to return the $49.99 shoes - and then got an email from Footsmart that they were refunding $43 to my method of payment. I called them, very upset. The person I spoke to was very nice - he said that their receiving department processed a $6.99 return shipping fee to my refund. I told him I paid $17 to return those damn shoes and he asked if I had used their return label. I said NO, because the instructions said I couldn't use it if I had paid with Bill Me Later. He said he had no idea why that happened, but said he would refund the $6.99 right away. That was 2 weeks ago, and I am STILL waiting for both credits of $43 and $6.99. I DESPISE merchants who take weeks to issue refunds. There is NO EXCUSE for these kinds of delays with the use of technology. They do it on purpose, to inconvenience the customer. If Amazon can issue refunds the day after they receive my return, then so can FootSmart. I won't order from them anymore. Zappos has the same shoes for the same price and they pay for return shipping. GlassDoor.com reports that Footsmart treats their employees badly, too. Don't patronize them."
"The strap on the shoes that we ordered (Orthaheel) tore off in less than 3 weeks and FootSmart refused to exchange or refund. I wrote to them for a month asking for exchange or refund, and they replied "unfortunately we can not offer exchange / refund, but here is your 15% off coupon". Very insulting. Shoes are not ment to last a month and FootSmart did not stand by their own policies. We will never buy from FootSmart again!"
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