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"I purchased Fitflop leather lace-up walking shoes - specifically for helping with bunion relief, as advertised, and quite frankly they are the most uncomfortable shoes I have ever worn, so much so that I could barely walk after an hour and am still recovering. I tried twice, hoping I would break them in. No luck.Imagine no cushioning, no arch support, no shock support - yes, plenty of room for your bunion, but at $119.99 not much else. It felt like 2 pieces of wood strapped to my foot - that uncomfortable - bunion joint having to grip for dear life to propel me forward. Return policy DESPITE the fact that the shoes didn't do what was advertise, dictates that they must be return UNWORN & in original package. When I asked the indifferent young woman how I could measure their effectiveness against foot pain if I didn't wear them, she agreed with my (sarcastic) suggestion that I wear them indoors for several hours - walk around my living room for a mile or so?? Yes, says she - hiding behind a policy. I rarely complain, almost never return items, spend a fortune online, but the attitude of Footsmart has left me cold. I have spent several hundred dollars with this vendor in the last 2 months. Obviously my custom is worth nothing - so I'll be taking it elsewhere."
"The day after my order shipped there was a 15% off special and Footsmart would not adjust my order. I was told that if I returned the merch I would be charged a 20% restocking fee! I will never do business with Footsmart again. The customer service is deplorable."
"I was totally disappointed in paying $80.00 for a pair of men's Baldwin slippers for a birthday gift to have the sole come apart in 2 and half months. When I called and explained my situation, I was told that anything past 60 days was no returnable. I've paid $10.00 for a pair of shoes that lasted a lot longer than that. Also, I have purchased several items from them but as of now, I'm no longer of customer. Take it from me, buy your shoes and socks somewhere else."
"FootSmart should really be called FootDumb! Ordered 2 pairs of sneakers for my 96 year old father. The price was good and they showed them in stock on the web site. After 4 calls to customer service and over a month delay they tell me the order for the sneakers has cancelled because the vender no longer makes the size that was ordered. I threw in an order for support socks inorder to get the benifit of $20 off coupon. Now this is the only thing they delivered and the only thing I am stuck paying for. Something I did not really want. Go else where for shoes and sneakers!
"i bought a pair of easy spirit get up & go shoes for work . they are not true to size i ordered a wide . they run totally too small! foot smart will not issue a refund saying they had been worn. i told the associate on the phone that they were worn one day she insisted that i return the shoe for a refund . saying they would make an exception in my case . otherwise i would never have spent $7 to ship them back ! don't trust their shoes or their c/s associates who truly need to be re-trained not to make any promises that they cannot honor . i do not recommend FOOT SMART to anyone and will never shop again "
"Bought an item that turned out to be defective, not the stores fault. But, once I returned the item for a refund, they waited 8 days from the confirmation of receipt back of the item to refund my credit card, which is really uncalled for. Not recommended as far as I'm concerned, Zappos will do a refund within 2-3 days max. "
"This order arrived promptly and well packaged. Even the one backordered item arrived the day after the other items. My only complaints are that their prices are high and their shipping charges are pretty outrageous for small, light packages. Other than that, current and past orders have all gone very well. E-mail communication throughout the ordering and shipping process is excellent."
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posted Mar-08-2012 
![Share](javascript:share_rating({"review_body":"I ordered a fairly expensive item from them on a first time buy. It arrived perfect and timely and we love it. I would purchase from them again! ","link":"http:\/\/www.resellerratings.com\/store\/Footsmart\/comment\/1326993#comment1326993","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Footsmart.jpg","store_name":"Footsmart","username":"Pearl5158","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Placing order was quick and easy. Fair price. Arrived about a week later. Well packaged. Thanks","link":"http:\/\/www.resellerratings.com\/store\/Footsmart\/comment\/1224083#comment1224083","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Footsmart.jpg","store_name":"Footsmart","username":"Anthony Rogers","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The day after my order shipped there was a 15% off special and Footsmart would not adjust my order. I was told that if I returned the merch I would be charged a 20% restocking fee! I will never do business with Footsmart again. The customer service is deplorable.","link":"http:\/\/www.resellerratings.com\/store\/Footsmart\/comment\/1219761#comment1219761","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Footsmart.jpg","store_name":"Footsmart","username":"ChickInSeattle","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was totally disappointed in paying $80.00 for a pair of men\u0027s Baldwin slippers for a birthday gift to have the sole come apart in 2 and half months. When I called and explained my situation, I was told that anything past 60 days was no returnable. I\u0027ve paid $10.00 for a pair of shoes that lasted a lot longer than that. Also, I have purchased several items from them but as of now, I\u0027m no longer of customer. Take it from me, buy your shoes and socks somewhere else.","link":"http:\/\/www.resellerratings.com\/store\/Footsmart\/comment\/1099751#comment1099751","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Footsmart.jpg","store_name":"Footsmart","username":"Faymous","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"FootSmart should really be called FootDumb!<br>Ordered 2 pairs of sneakers for my 96 year old father. The price was good and they showed them in stock on the web site. After 4 calls to customer service and over a month delay they tell me the order for the sneakers has cancelled because the vender no longer makes the size that was ordered. I threw in an order for support socks inorder to get the benifit of $20 off coupon. Now this is the only thing they delivered and the only thing I am stuck paying for. Something I did not really want. Go else where for shoes and sneakers!<br><br>","link":"http:\/\/www.resellerratings.com\/store\/Footsmart\/comment\/820582#comment820582","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Footsmart.jpg","store_name":"Footsmart","username":"kostasc","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"i bought a pair of easy spirit get up & go shoes for work . they are not true to size i ordered a wide . they run totally too small! foot smart will not issue a refund saying they had been worn.<br>i told the associate on the phone that they were worn one day she insisted that i return the shoe for a refund . saying they would make an exception in my case . otherwise i would never have spent $7 to ship them back ! <br>don\u0027t trust their shoes or their c\/s associates who truly need to be re-trained not to make any promises that they cannot honor . <br>i do not recommend FOOT SMART to anyone and will never shop again ","link":"http:\/\/www.resellerratings.com\/store\/Footsmart\/comment\/602298#comment602298","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Footsmart.jpg","store_name":"Footsmart","username":"sickofjunk","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Bought an item that turned out to be defective, not the stores fault. But, once I returned the item for a refund, they waited 8 days from the confirmation of receipt back of the item to refund my credit card, which is really uncalled for. Not recommended as far as I\u0027m concerned, Zappos will do a refund within 2-3 days max. ","link":"http:\/\/www.resellerratings.com\/store\/Footsmart\/comment\/570900#comment570900","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Footsmart.jpg","store_name":"Footsmart","username":"slieb25","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered Reflex Roller Massager. Fair price and fast shipping. Shipping is free. I ordered through Bing and cashback showed up the next day.","link":"http:\/\/www.resellerratings.com\/store\/Footsmart\/comment\/525344#comment525344","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Footsmart.jpg","store_name":"Footsmart","username":"donwu","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This order arrived promptly and well packaged. Even the one backordered item arrived the day after the other items. My only complaints are that their prices are high and their shipping charges are pretty outrageous for small, light packages. Other than that, current and past orders have all gone very well. E-mail communication throughout the ordering and shipping process is excellent.","link":"http:\/\/www.resellerratings.com\/store\/Footsmart\/comment\/470936#comment470936","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Footsmart.jpg","store_name":"Footsmart","username":"lizh","rating":"4"}, "single");){kind=link}
"I purchased Fitflop leather lace-up walking shoes - specifically for helping with bunion relief, as advertised, and quite frankly they are the most uncomfortable shoes I have ever worn, so much so that I could barely walk after an hour and am still recovering. I tried twice, hoping I would break them in. No luck.Imagine no cushioning, no arch support, no shock support - yes, plenty of room for your bunion, but at $119.99 not much else. It felt like 2 pieces of wood strapped to my foot - that uncomfortable - bunion joint having to grip for dear life to propel me forward. Return policy DESPITE the fact that the shoes didn't do what was advertise, dictates that they must be return UNWORN & in original package. When I asked the indifferent young woman how I could measure their effectiveness against foot pain if I didn't wear them, she agreed with my (sarcastic) suggestion that I wear them indoors for several hours - walk around my living room for a mile or so?? Yes, says she - hiding behind a policy. I rarely complain, almost never return items, spend a fortune online, but the attitude of Footsmart has left me cold. I have spent several hundred dollars with this vendor in the last 2 months. Obviously my custom is worth nothing - so I'll be taking it elsewhere."