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"I found Folica.com whilst google searching (googling) for a hair straightening iron that was recommended to me by my hair stylist (it's "a high-end hair straightener that you can only buy through professional beauty supply stores" - her words). Folica not only had it, they even had a good price on it. I lept for joy.
Despite the recommendation from my stylist, I decided upon a different hair iron (the Solia 1.25") through the sheer volume of customer reviews on the website raving about the iron.
This is slightly off tangent - but the common thread in all the online merchants that I buy from on a regular basis is that they allow customers to leave reviews of the products on their website. This speaks volumes of their confidence behind the products they sell. Plus, it just helps to hear what other people have to say about the minor differences between one brand or another when making your decision on which one to go with. Which is obviously important otherwise reseller ratings would not exist. Right?
Folica seems to have a running promotion of free shipping for any order over $75, so my hair iron which cost a little over that was shipped to me FREE. Delightful! It came in a few days, well packed and no problems whatsoever."
"I bought a sedu hair straghtener from folica,which was sent to Australia. It went missing in Australia, so I contacted folica and they sent another one right away at there cost. Thankyou very much a great service, will shop there again Robyn"
"Hello: I placed an order at Folica.com (Order No. 4754926) on March 2/07 for an epilator (hair removal device). Two days later (March 4/07), I realized that I had actually intended to a rechargeable model, not the non-rechargeable model. I immediately asked Folica to cancel the order, who advised me:
"Unfortunately we are unable to change your order since it has already shipped out. If you do not want the merchandise you can easily refuse the package with UPS and they will quickly send it back to us or you return any single product back to us within 30 days of the purchase for a full refund."
I followed these instructions, refusing delivery of the first order, that was subsequently returned to Folica, verified by the UPS tracking information. Charges for both orders subsequently appeared on my credit card statement, and despite 5 emails subsequent emailed requests from me to Folica, I have not received *any* response, whatsoever, from them from March 5/07 to now, Apr. 21/07.
I am very dissapointed by the lack of response from Folica regarding my enquiries /refund. They are clearly not adhering to their stated Customer Satisfaction policy (http://www.folica.com/Customer_Servic_d1280.html), which states:
"100% Secure and safe. 30 day money back guarantee. ... 'At Folica, we provide consumers the information they need with world-class customer service, no gimmicks, no games, no hidden cost!' - Jackie, Customer Service Team."
Perhaps an outside party can help me get a response from Folica, regarding this matter?!
Sincerely yours, G.S.
P.S. Please email me at abc123***REMOVE_THIS_TO_REPLY***@nc.rr.com, if you would like to review a copies of my order with Folica, my email correspondence including unanswered requests for clarifications and updates, and the UPS tracking history, that I can snd via email.
"Worst online beauty supply store ever. They let you buy items they don't have instock. Then they charge you for the order even though your order won't ship for an uncertain amount of time. Order from Sephora or Amazon to avoid problems"
"I purchased a very expensive Bio Ionic Nano i 5X hairdryer ($165) and also the diffuser ($25) that goes with it from Folica.com. The diffuser would not stay on the dryer due to some defect. I contacted Folica to get a new diffuser. After numerous conversations per email and telephone,they finally agreed to send me a new one. It's been 6 weeks and it never showed. I finally contacted my credit card company and asked them to deal with it and credit my card for the amount. This was an immensely frustrating experience, especially when you spend that amount of money. You expect it will be right or at least be made right. I'm currently searching for a diffuser that will fit the dryer :( Stay away from this company. They don't deserve to be in business :( "
"I ordered a curling iron for my wife and some shampoo and conditioner for both of us. Our order was shipped out the same day and arrived in great condition. There was even shrink wrap around a couple of the liquid products (probably to prevent leaking). I was thrilled they had Crew and my wife likes Rusk. My wife's CHI flat iron just broke so we may go to folica to buy a replacement or a different brand."
"I placed an order for a Solia flat iron. The order came with a free sample of Biosilk Silk Therapy (0.05 oz). A few days later I received a notice that the free sample of Biosilk was on back order and so my ENTIRE order would be placed on hold until it was back in stock (expected in 3 weeks). Interestingly, by the time I received the back order notice the price of the Solia iron increased by $27. Furthermore, they were still giving out the free sample of Biosilk.
I called the customer service number multiple times to but just kept getting a busy signal."
"Folica had great price, and great quality product. The shipment arrived sooner than expected. No sure on why not all of the reviews are five stars! Thank you Folica!"
"WORSE SHOP EVER !!! I bought a NEW hair straightener and they sent me a refurbished one. With burning marks and a photocopied manual. Plus it doesn't work, cost me extra money to ship the darn thing back for refund. "
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posted Mar-17-2009 
![Share](javascript:share_rating({"review_body":"I bought a sedu hair straghtener from folica,which was sent to Australia. It went missing in Australia, so I contacted folica and they sent another one right away at there cost. Thankyou very much a great service, will shop there again Robyn","link":"http:\/\/www.resellerratings.com\/store\/Folica_Inc\/comment\/450580#comment450580","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Folica_Inc.jpg","store_name":"Folica, Inc.","username":"nob 0412","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Hello: I placed an order at Folica.com (Order No. 4754926) on March 2\/07 for an epilator (hair removal device). Two days later (March 4\/07), I realized that I had actually intended to a rechargeable model, not the non-rechargeable model. I immediately asked Folica to cancel the order, who advised me:<br><br>\u0022Unfortunately we are unable to change your order since it has already shipped out. If you do not want the merchandise you can easily refuse the package with UPS and they will quickly send it back to us or you return any single product back to us within 30 days of the purchase for a full refund.\u0022<br><br>I followed these instructions, refusing delivery of the first order, that was subsequently returned to Folica, verified by the UPS tracking information. Charges for both orders subsequently appeared on my credit card statement, and despite 5 emails subsequent emailed requests from me to Folica, I have not received *any* response, whatsoever, from them from March 5\/07 to now, Apr. 21\/07.<br><br>I am very dissapointed by the lack of response from Folica regarding my enquiries \/refund. They are clearly not adhering to their stated Customer Satisfaction policy (http:\/\/www.folica.com\/Customer_Servic_d1280.html), which states:<br><br>\u0022100% Secure and safe. 30 day money back guarantee. ... \u0027At Folica, we provide consumers the information they need with world-class customer service, no gimmicks, no games, no hidden cost!\u0027 - Jackie, Customer Service Team.\u0022<br><br>Perhaps an outside party can help me get a response from Folica, regarding this matter?! <br><br>Sincerely yours, G.S.<br><br>P.S. Please email me at abc123***REMOVE_THIS_TO_REPLY***@nc.rr.com, if you would like to review a copies of my order with Folica, my email correspondence including unanswered requests for clarifications and updates, and the UPS tracking history, that I can snd via email.<br><br>Folica, Inc.<br>8 Corporate Drive<br>Cranbury, NJ 08512<br><br>E-mail: fcs@folica.com<br>Tel: 888-919-4247<br>Tel: 609-860-8430<br>Fax: 609-860-8432<br><br>=======================================<br>Note the numerous complaints \/ negative reviews against Folica.com, at www.epinions.com:<br><br>http:\/\/www10.epinions.com\/webs-Web_Services-All-Merchants-folica_com\/sec_~opinion_list\/pp_~1\/pa_~1\/sort_~date\/sort_dir_~des#list<br>=======================================<br>","link":"http:\/\/www.resellerratings.com\/store\/Folica_Inc\/comment\/312259#comment312259","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Folica_Inc.jpg","store_name":"Folica, Inc.","username":"gstuart","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Worst online beauty supply store ever.<br>They let you buy items they don\u0027t have instock. <br>Then they charge you for the order even though your order won\u0027t ship for an uncertain amount of time. <br>Order from Sephora or Amazon to avoid problems","link":"http:\/\/www.resellerratings.com\/store\/Folica_Inc\/comment\/545297#comment545297","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Folica_Inc.jpg","store_name":"Folica, Inc.","username":"BlackMaserati","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased a very expensive Bio Ionic Nano i 5X hairdryer ($165) and also the diffuser ($25) that goes with it from Folica.com. The diffuser would not stay on the dryer due to some defect. I contacted Folica to get a new diffuser. After numerous conversations per email and telephone,they finally agreed to send me a new one. It\u0027s been 6 weeks and it never showed. I finally contacted my credit card company and asked them to deal with it and credit my card for the amount. This was an immensely frustrating experience, especially when you spend that amount of money. You expect it will be right or at least be made right. I\u0027m currently searching for a diffuser that will fit the dryer :( Stay away from this company. They don\u0027t deserve to be in business :( ","link":"http:\/\/www.resellerratings.com\/store\/Folica_Inc\/comment\/360582#comment360582","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Folica_Inc.jpg","store_name":"Folica, Inc.","username":"OKC","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a curling iron for my wife and some shampoo and conditioner for both of us. Our order was shipped out the same day and arrived in great condition. There was even shrink wrap around a couple of the liquid products (probably to prevent leaking). I was thrilled they had Crew and my wife likes Rusk. My wife\u0027s CHI flat iron just broke so we may go to folica to buy a replacement or a different brand.","link":"http:\/\/www.resellerratings.com\/store\/Folica_Inc\/comment\/714694#comment714694","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Folica_Inc.jpg","store_name":"Folica, Inc.","username":"holisticdog","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered a Solia flat iron and it shipped the same day. Came with a bonus massage scrub. Fairly low prices. Overall a good experience.","link":"http:\/\/www.resellerratings.com\/store\/Folica_Inc\/comment\/524063#comment524063","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Folica_Inc.jpg","store_name":"Folica, Inc.","username":"Fog Dogg","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed an order for a Solia flat iron. The order came with a free sample of Biosilk Silk Therapy (0.05 oz). A few days later I received a notice that the free sample of Biosilk was on back order and so my ENTIRE order would be placed on hold until it was back in stock (expected in 3 weeks). Interestingly, by the time I received the back order notice the price of the Solia iron increased by $27. Furthermore, they were still giving out the free sample of Biosilk.<br><br>I called the customer service number multiple times to but just kept getting a busy signal.","link":"http:\/\/www.resellerratings.com\/store\/Folica_Inc\/comment\/355058#comment355058","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Folica_Inc.jpg","store_name":"Folica, Inc.","username":"ggov","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Folica had great price, and great quality product. The shipment arrived sooner than expected. No sure on why not all of the reviews are five stars! Thank you Folica!","link":"http:\/\/www.resellerratings.com\/store\/Folica_Inc\/comment\/714266#comment714266","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Folica_Inc.jpg","store_name":"Folica, Inc.","username":"kenneth11b","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"WORSE SHOP EVER !!! I bought a NEW hair straightener and they sent me a refurbished one. With burning marks and a photocopied manual. Plus it doesn\u0027t work, cost me extra money to ship the darn thing back for refund. ","link":"http:\/\/www.resellerratings.com\/store\/Folica_Inc\/comment\/462518#comment462518","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Folica_Inc.jpg","store_name":"Folica, Inc.","username":"diana171","rating":"1"}, "single");){kind=link}
"I found Folica.com whilst google searching (googling) for a hair straightening iron that was recommended to me by my hair stylist (it's "a high-end hair straightener that you can only buy through professional beauty supply stores" - her words). Folica not only had it, they even had a good price on it. I lept for joy.
Despite the recommendation from my stylist, I decided upon a different hair iron (the Solia 1.25") through the sheer volume of customer reviews on the website raving about the iron.
This is slightly off tangent - but the common thread in all the online merchants that I buy from on a regular basis is that they allow customers to leave reviews of the products on their website. This speaks volumes of their confidence behind the products they sell. Plus, it just helps to hear what other people have to say about the minor differences between one brand or another when making your decision on which one to go with. Which is obviously important otherwise reseller ratings would not exist. Right?
Folica seems to have a running promotion of free shipping for any order over $75, so my hair iron which cost a little over that was shipped to me FREE. Delightful! It came in a few days, well packed and no problems whatsoever."