1/5

posted Dec-15-2009

"Terrible customer service!!!!!!
The other day, I received an order that I had placed via Amazon.com from thiscompany. Unfortunately, the item listed on the packing slip was not what was in the box. I had ordered an item # 005732363 (fleece open-bottom pant, Navy XL)...but what I received was a Columbia Snow Raid jacket, boys size 8. The packing slip showed the correct item however.

I then called thier team and was told that thier team would e-mail me a return label for the package, plus their team would do a "bin check", pull the correct item, and ship it out to me. However, it has been a 20 days, and I have not heard anything back, nor have I received the e-mail with the label. I then called a 2nd time...same b.s., except this time I was told that they could not ship the item to me, that I would have to reorder it to get it. (Fat chance.)

In short...DO NOT BUY ANYTHING FROM THESE BOZO'S!!!!

Phil "

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1/5

posted Mar-12-2010

"Placed an order for two pairs of Bushnell Powerview Series Binoculars on 3/7. Order status page indicated "Item(s) located in stock" for several days. Today I get an email indicating that my order was canceled because both items were unavailable. When I check the website, however, the items are indicated as available and in stock, just at a higher price.

Basically, Sports Authority didn't want to honor the contract they formed by accepting my order, lied about the items being out of stock to excuse their cancellation, and jacked the prices up. All the while, knowing that it's probably not worth my while to sue for specific performance, since it's just two pairs of binoculars.

Avoid this store. The communications are dishonest, and you can't be sure when you order an item whether they are going to jack up the price and cancel your order.

It's worth noting, that on the order status page, they give explanations about the various status indicators affecting your orders as follows:

"New -- Orders with this status are able to be cancelled for a limited amount of time."

...

"Item(s) located in stock -- The items that you selected and submitted with your order during checkout are available and have been located in our warehouse."

My items were located in stock, indicating that they were available. Also, since the order was no longer "new," one presumes that I would not have been permitted to cancel the order anymore. Didn't stop Sports Authority, though."

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5/5

posted Dec-27-2007

ResellerRatings.com TOP REVIEWER!

"I placed an order from Fogdog through Amazon.com on 12/02. The shirt was shipped out via FedEx on 12/05, although I received notification that it shipped on 12/04, and was received on 12/07. Item was as expected and in good condition.

As it was a gift, I would have liked to been able to include a gift note with the item. The item did invoice did show that it was billed to me, but unfortunately it also showed how much it cost."

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4/5

posted Apr-01-2004

"Difficult to cancel orders, sometimes longish waits on hold. CSR's are decent and email response was good (< 1 day personal response)."

This review was modified by gromit45 on April 12 2004 09:43:50 AM

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1/5

posted Dec-01-2011

"Still trying to get my shipment correct. Almost 3 weeks later and I have to wait 30 days for refund to order correct size!!!"

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1/5

posted Jan-03-2007

"Site said the product was in stock, only to be told the next day that it wasn't in stock. If this happened only once it would be understandable, but this is a regular problem with FogDog - never shopping here again."

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1/5

posted Feb-22-2004

"My daughters bOught me a gift certificate from fogdog because they had a line of fishfinders that I was interested in. After gettinG the certificate I went online only to find out they had discontinued that line and would not tell me if they were going to carry it again and would not refund the money. So I was stuck with a credit at their company and nothing I wanted to purchase.
I asked to speak with a manager. She was uncooperative and rude. I WOULD NEVER BUY FROM THIS COMPANY AGAIN. (and I suggest you don't either !) This is the worst kind of online service imaginable. I would rate it a 0.0 across the board !!! "

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1/5

posted Dec-24-2010

"I have placed FOUR orders with Fogdog. ALL four orders have been canceled for misc reasons. First they claimed it was an unmatched billing/shipping address, then the phone number didn't match, though I double checked with my bank that all info was up to date. To test their theory, I placed an order through my Paypal account and guess what!?! THAT order was canceled as well! Again, the same response from customer service, even though every bit of info on my bank card and Paypal acct is up to date and identical.
Usually when you place an order online and it doesn't go through (items are out of stock, etc) your credit card WILL NOT be billed for the transaction or you won't be charged for the out of stock items. Not at fogdog! The first 3 purchases with my bank card that were canceled took DAYS to be refunded. The 4th purchase with my Paypal account STILL has not been refunded and it's been 7 DAYS! That is a VERY long time for a company to hold on to someone's money for absolutely NO REASON-and FOUR TIMES no less! SHADY!
Another interesting point--What I would find after each of my purchases was canceled....they'd list every single item I purchased on their new fogdog ebay store, where there is NO combined shipping and ultimately where you will be overcharged.
This company is SHADY SHADY SHADY!! Customer Service exists only to provide you with a list of excuses on their part. I am in the middle of a very long email to the Better Business Bureau and I encourage everyone who has had similar experiences to contact them asap."

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1/5

posted Mar-23-2006

"Very Very Dissatisfied!! I will never do business with these people ever again. I never received my order. I have gotten the runaround and had call back at least 10 times over the last month when it was apparent the item had been lost in shipping. Customer Service finally followed through on their promise today after a month of trying. Well at least I got an email saying the charge on my card was being reveresed. It will not surprise me if it is only an email with no follow through. No one at FogDog seems to care one way or the other whether you are happy or not. They aren't mean nor argumentative but just indifferent when you explain how dissatisfied you are and why. Tells me they are quite used to it and don't really care. I have never had as bad a buying experience in my life."

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1/5

posted Jan-14-2005

"It took over two weeks to be notified that the product I ordered was 'unavailable'. Being this was a gift I ordered and I was waiting on, I find this 'customer service' highly unacceptable. "

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