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I am going to have to sue them
"They sent me a box with no camera inside and are now saying they are not liable, they didn't even offer to send the package insured as it was a 1000.00 package! Now I am looking to sue them. "
DO NOT BUY FROM HERE
"This company is conducting FRAUD!!! They will bait you with a low price then switch the merchandize with refurbished or broken product. "
"They had a promo code which made a pair of earphones free but they're not honoring the order. I had to write to them to ask about it and they said they're canceling the order. I also had a problem with them before where I ordered a camera stand and they sent a stand that was different than was pictured at the time I ordered. They issued refunds to a lot of people that noticed the difference and complained. Shady company I won't ever be buying from."
"I ordered a ukulele from asavings.com, Transaction Details-------------------------------Transaction Date: Nov 12, 2015Transaction Amount: 65.00 USDMerchant: Ernest BerkovitsPayPal Transaction ID: ######The order did not complete after PayPal paid due to some glitch at the web site. It took a few iterations to get a refund, but I did get it.Four names involved.zendesk.com, asavings.com, focuscamera, or Ernest BerkovitsTheir customer service did get it refunded."
"I just received my entire Sony camera package from Focus Camera today, earlier than the projected delivery date (within 4 days), with all promised products enclosed. My experience has been nothing but favorable. "
"This company owes me 82 dollars for an order I placed on Walmart.com. They advertise free shipping but ended up charging me for 2 way shipping after I needed to refuse the delivery because they would not let me cancel an order for a 429 dollar printer.They advertised the item as weighing 10 lbs. but now are saying it weighs 60 lbs!!"
"Bait and switch and shipped only part of the order."
"called focus camera and talked to Ken, ended up orderinga new Canon sx 710, they had the best price, and the extras they give you are not fantastic but a addition which was included no charge. Ken sent out the order with 2nd daydelivery and guess what??/ it was delivered as promised..have not had any problems and they were very straightforwardwill purchase again"
"Ordered a Sony memory card and received it in California within a week. Good price and no problems. I've ordered other stuff from them with no issues."
"Placed an order. It was charged to my credit card. I got an email asking to verify my email address, so I did. I went online to check the order status a few days later, and it was just blank? So I called in. They said my order was cancelled. They wouldn't provide a reason.It is now out of stock..Never again!"
"be very, very careful with these guys.. I canceled my first online order of $769.99 within one hour and did the order over again with my amex card (since paypal funded the payment from my bank acct and I needed to use my credit card.. which I did directly on their website - not with paypal)they responded that 'no problem – sure!' 'We are canceling and refunding the first order!'WATCH OUT! these guys are a bunch of --------g clowns!!!! after communicating with them for 7 days I realized NO REFUND AND NO ATTEMPT TO REFUND -- they are trying to scam me since they can always prove the shipment .. wow!! what a scam!! now I have to carefully explain to PayPal that I had canceled 1 of 2 duplicate orders and only one was shipped ... be very, very careful ..."
"I bought an underwater camera housing from Focus Camera through Amazon. I waited 2 weeks for the housing to arrive and on the first use it leaked. Luckily my camera was OK but it was obvious the housing had a defect.I do not live in the States so had to pay 93$ for shipping and then another 35$ for import tax to collect my purchase.I contacted Focus Camera through Amazon and the first email I got stated it was out of return warranty as I was over a month since delivered.This was absolutely incorrect, it was 2.5 weeks.I replied and then was told I needed to send back at my own cost and they would check, if it was faulty then they would charge me the 15% restock fee and send another.I questioned this as the postage was over 90$ and then the restock fee on top would be another 100$ and then I would need to pay the shipping again back to me and import tax again, so I would in fact it was almost as cheap to buy another one.They were unhelpful to say the least.They then said I could have a refund as they did not have the item in stock anymore and could not guarantee when it would be. BUT i had to send it back to them.S for this I would pay over 140$ to get my refund and have absolutely nothing to show for it.I was unhappy with this solution obviously and when asked for the postage refund was told to contact Canon about this. I knew they could do nothing but did anyway.The reply was as it was bought over seas they did not cover it in warranty, I needed to pay for the postage both ways and repair if they were to fix it.I relayed this again to Focus and their customer service rep called me a liar!!!I strongly advise anyone not to use this shop either online or personally.They have no idea what customer service is.I am still over 300$ out of pocket with a defective item I purchased from them. They refuse to do anything to help.Terrible service and policies along with rude staff."
"Totally Scam! Asked about gift card problem online because when I enter gift card code, it says wrong number or expired.......card or the paper came with it doesnt say the expiration date, I emailed twice and used chat. Some guy answered on chat, but just told me to call customer service and after that nothing and just disappeared..."
"HORRIBLE. HOOD RAT TRASH STORE. CUSTOMER SERVICE IS HOOD RAT. AVOID. ORDERED TRIPOD. RECEIVED COMPLETELY DIFFERENT THAN PICTURED. CONDESCENDING HOOD RAT ON THE PHONE SAID PICTURE ON WEBSITE IS FOR ILLUSTRATION PURPOSES ONLY. NO WONDER. WISH I WOULD HAVE LOOKED THEM UP PRIOR TO PURCHASE. HOOD RAT BROOKLYN, NY."
"Refurbished: HP Chromebook 14-Q030NR, 2GB, 16GB SSD, 14”HD LED Chrome OS, Peach CoralOrdered on Sept. 14 arrived on Sept 16th.Awesome seller, everything as described and arrived in a very timely matter.I have a feeling all the reviews the buyers just failed to noticed the REFURBISHED in the description"