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699 reviews 
posted Jan-15-2009 
“I'm sorry for you experience, have you contacted us yet
So that we can resend the 2 pouches”
posted Sep-09-2009 “Dear customer,
We are awfully sorry for the inefficient handling of your request. We offer to refund or resend you if you reply us.
We need to say that we have improved our team resourcing and our internal management mechanism.
we have built a team of over 10 persons, 7 of them whom majored in English while at college. We also have manager from top-500 Company who used to lead service team for HP, Dell, Lenovo customers and personnel with master’s degree. Moreover, whatever electronic products or accessory you can conceive can be found in our sites.
I wonder whether you honor still shop with focalprice. I just hope that our efforts in consoling will alleviate your past pains and I, on behalf of our company, apologize to you for another time for such a late reply since you posted this review on 1/19/09 10:02 AM.
If you think we deserve a trust, I can tell you in next email what sweeping improvement we have made since my participation in June. 2009. You’ll feel how practical focalprice is now and what an amazing change we have achieved.
Sincerely yours’
Louis
Customer service department
www.focalprice.com
”
posted Feb-14-2009 “After it gets shipped expect to wait two weeks for it to arrive”
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posted Jan-10-2009 
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![Share](javascript:share_rating({"review_body":"Excellent!! Great service!","link":"http:\/\/www.resellerratings.com\/store\/FocalPrice\/comment\/433645#comment433645","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FocalPrice.jpg","store_name":"FocalPrice","username":"kvnc75","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Focalprice is great! They try really hard to make you happy.","link":"http:\/\/www.resellerratings.com\/store\/FocalPrice\/comment\/436081#comment436081","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FocalPrice.jpg","store_name":"FocalPrice","username":"potatorage","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Don\u0027t know what invoice is but i have a order number. Any way i order on 1\/9\/09 it is not 1\/19\/09. And i have 1 question where is my order it was ship on 1\/12\/09 i am expecting to recive it by wensday or thusday if i do not get it by than it better be the shipping comanpy fault as this is not fair i will update if i recive it if i do :(","link":"http:\/\/www.resellerratings.com\/store\/FocalPrice\/comment\/436101#comment436101","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FocalPrice.jpg","store_name":"FocalPrice","username":"kenstar1","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"SHOP ELSEWHERE!<br><br>The gray market, first generation Wiimote they shipped for $30 was defective and per their FAQ, FocalPrice requires you to pay return shipping.<br><br>They ship defective garbage, you pay to return their garbage to Hong Kong and after all is said and done, you\u0027re out the cost of return shipping and are left with absolutely nothing.<br><br>After 5 \u0022My message\u0022 replies, CSR Lily agreed to provide a $2 credit on my next order but guess what - I won\u0027t order from them again. (If the same dog bites you twice, it\u0027s your fault).<br><br>CAUTION: If FocalPrice ships a defective item, you\u0027ll pay return shipping and end up with no merchandise. <br><br>And if your order doesn\u0027t exceed the cost of return shipping, you\u0027ll end up discarding their shoddy merchandise and hopefully learning a lesson.<br><br>Rather than risk paying something for nothing, which there\u0027s a VERY good chance you\u0027ll do, find a reputable seller who stands behind their product.<br><br>DON\u0027T ORDER FROM FOCALPRICE!<br><br>Update (8\/14\/09) FocalPrice improved their customer service and refunded the purchase price of the defective Wiimote. Thank you Louis! I will give them another chance and suggest you do the same.","link":"http:\/\/www.resellerratings.com\/store\/FocalPrice\/comment\/450702#comment450702","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FocalPrice.jpg","store_name":"FocalPrice","username":"Sparky28","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027m very satisfished with Focalprice site, their customer care is excellent and answers every timr fastly to all your tickets. Free shipping is also good, would be nice if it\u0027s a bit faster.<br><br>Very good gadgets shop, will order more things from there, nothing bad to say.","link":"http:\/\/www.resellerratings.com\/store\/FocalPrice\/comment\/451408#comment451408","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FocalPrice.jpg","store_name":"FocalPrice","username":"jemert","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very good company, I ordered a webcam and a silicone keyboard cover on Apr 1st, it arrived on April 13 without any delay, Just as they promised in conform email. The products are good, the price are nice, I\u0027m sure to purchase again from them next time!","link":"http:\/\/www.resellerratings.com\/store\/FocalPrice\/comment\/458079#comment458079","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FocalPrice.jpg","store_name":"FocalPrice","username":"lingdujianke","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The USB flash drive I purchased from FocalPrice is defective. I tried it on several different PC\u0027s and it is unreadable and gets format errors. Totally useless! They have not responded to my email and it is probably not worth paying return shipping for anyway. I will never purchase from them again. <br>Save yourself some money and aggravation and buy somewhere else!<br><br>Update- 8\/3\/09- I was contacted by FocalPrice and was informed that they have improved their customer service. They have since sent me a new item, in good working condition, and did not require me to return the defective item. Thank you FocalPrice! I would give then another chance!","link":"http:\/\/www.resellerratings.com\/store\/FocalPrice\/comment\/463594#comment463594","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FocalPrice.jpg","store_name":"FocalPrice","username":"xmicros","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Bought some small, cheap electronics items from them (USB cable, microphone cable, $2 SD card reader). The prices and free shipping can\u0027t be beat. I haven\u0027t had to deal with their customer service, as everything I\u0027ve ordered was shipped correctly and worked well.","link":"http:\/\/www.resellerratings.com\/store\/FocalPrice\/comment\/471695#comment471695","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FocalPrice.jpg","store_name":"FocalPrice","username":"moxfyre","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have only made one small order with FocalPrice so far, but for free shipping the order did come surprisingly fast. Almost as fast as some other sites I paid a high shipping rate for. All items arrived in good condition and worked as expected. I couldn\u0027t ask for more from this company. I would do business with them again.<br><br><br><br>","link":"http:\/\/www.resellerratings.com\/store\/FocalPrice\/comment\/468294#comment468294","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FocalPrice.jpg","store_name":"FocalPrice","username":"torchwood","rating":"5"}, "single");){kind=link}
"Very Impressed. Good Products and Shipping times. Also very helpful CS staff. Thanks!"