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Store Rating and Reviews FocalPrice

Homepage: http://www.focalprice.com Shop Now at FocalPrice

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Overall Customer Satisfaction Rating  
Six-Month Rating: 7.96 / 10
Write a Review
Six-Month Reviews: 103
Lifetime Reviews: 141

   


Lifetime Rating: 7.59 / 10
All Stores Avg.: 7.91
8.23 Pricing of Products and Services
7.48 Likelihood of Future Purchases
5.92 Shipping and Packaging
7.55 Customer Service
7.68 Return or Replacement
Show Reviews Read all 141 reviews below.
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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
P.O.Box No.958 at GENERAL POST OFFICE  
2 Connaught Place  
Central  
Hong Kong  
customer support email:
chenying@chiangoa.com
phone:
008675582128664
customer support:
008675583240302
business hours (est):
09:00am-06:00pm Mon-Fri  
09:00am-12:30am Sar  
closed Sun

FAX: 008675582128716


Trust and Ethics Policy
 FocalPrice Customer Reviews
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Reviews 1 - 15 of 139
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Somewhat Satisfied
Reviewer: dagaherz
(read my 2 reviews)
Click Here to See the Profile for dagaherz

3/19/10 4:02 PM
The first and best of all are Prices (more over in these days, you know) They have good quality and wishes to do a good job, but sometimes...  
I have ordered 9 times with a lot of items in every order and I wrote 5 RMA. It is not quite good.  
Delayed items (it is not important I can wait to safe money), mistakes in description, another items instead, broken item,...  
I had no problem with broken item (resent it in a new order with no extra charges)  
I "missed" and reported item and I never receive it (even when cost was 0,01$!!)  
And the worst of all they tried to get more money from me when I asked for correct item (they were confusse and send me several, unvalid for me, items)  
In addition, I do not know when items are shipped or simply delayed: they always put a mark as "shipped", so you only realize when packet arrives, and then-> message to confirm, answer is "open a new RMA", RMA opened, then you get confirmation they are over stock and you must wait...  
Sometimes is a chaos... Any way I will give them new opportunity. I think beggining of new year is always a problem (they begin medium february: a lot of holidays, no replacement of stock...)  
But, pay attention Focalprice: last time

Very Satisfied
Reviewer: nvdh109
Click Here to See the Profile for nvdh109

3/19/10 4:53 AM
Parcel lost in mail.  
 
Full refund from Focalprice. Excellent service and reputation

Very Satisfied
Reviewer: Dani7
Click Here to See the Profile for Dani7

3/19/10 4:29 AM
Focalprice has an excellent customer service, which is fast and friendly. All of my products arrived very fast and in good shape except my previous order, which was broken when it arrived, but I was able to order a replacement without a breeze. All the products are cheap and reasonable quality (You cant expect perfect with extremely cheap products). They have a very interesting range of products (especially wrist watches).  
I definently recommend Focalprice to everyone!!

Very Satisfied
Reviewer: c-trade
Click Here to See the Profile for c-trade

3/17/10 4:13 AM
Great products and very fast shipping. Email replies are fast and delivery is very fast. Order was shipped on time. I was contacted prior to my order arriving, notifying me that I would receive my package today. Contents of shipment were well packaged and I am very happy this transaction. Low prices and very fast services,I would gladly recommend it! Thank you!

This review was modified by its author, c-trade, on 3/17/10 11:40 PM.

Very Dissatisfied
Reviewer: AnimatedCorpse
(read my 5 reviews)
Click Here to See the Profile for AnimatedCorpse

3/14/10 11:56 PM
I ordered a phone from these guys and paid extra for faster EMS shipping. After almost four days of waiting for the phone, it remains unshipped. After several submitted trouble tickets I finally got a response stating that the phone was out of stock, even though it still shows in-stock on their website right now. I was asked by their support people the following, and I quote: "How about share us five days more", which I assume is to wait five more days. Wait for what exactly? I needed that phone tomorrow (literally tomorrow). Wait for the phone which-is in stock to come back in-stock? Wait for the phone to actually ship? Wait five days to be told to wait more? Ridiculous!  
 
Again, the phone in question shows to be in stock right now on their site. I guess they will gladly take money from unsuspecting buyers and then stretch out the process.

Very Satisfied
Reviewer: fj.martin66
Click Here to See the Profile for fj.martin66

3/14/10 4:27 PM
In my personal opinion, this page (company) is the best for buying things in the net: cheap, no problem at all with the deliveries, easy to buy, good quality products. I recently had a problem with and article and they sorted out the problem in only three days. Very serious. I trust totally on them.

Very Satisfied
Reviewer: Trambler009
Click Here to See the Profile for Trambler009

3/12/10 3:53 PM
Excellent shop!  
Best of shops of Asia (that trade in electronics).  
I had a problem with the goods (breakage USB Lighter Flash Drive).  
FOCALPRICE has sent me a new thing!  
To me have believed and have not kept waiting for a lot of time!  
To a word, quality of the goods normal. And the goods corresponds to the price.  
I again shall order only in FOCALPRICE  

Very Satisfied
Reviewer: Incharge
Click Here to See the Profile for Incharge

3/11/10 8:13 PM
Focalprice are an exceptional company to deal with. They have a large range of products at a very low price. I have experienced their terrific customer service in dealing with any issues that may arise. These have been resolved very quickly and satisfactory. I thoroughly recommend them to everybody.

Very Satisfied
Reviewer: dikanfrost13
Click Here to See the Profile for dikanfrost13

3/11/10 12:57 PM
best site to order from. cheap and high quality stuff.coming from a different country, fast and free shipping.what more to say?i am very happy with this site.i never had a problem with them.if there was an issue with an order,i sent a message to them and got a response fast and helping solve the issue.i will continue to order from here and recommend this to any one i know.thank you focalprice.

Very Satisfied
Reviewer: Pablill0
Click Here to See the Profile for Pablill0

3/11/10 7:50 AM
FocalPrice is a great company, is highly recommend, A++++, fast shipping, great comunication, good prices...

Very Satisfied
Reviewer: cip1
(read my 2 reviews)
Click Here to See the Profile for cip1

3/10/10 3:30 AM
High quality stores with very good technical support ... reasonable prices and free transport is a big plus

Very Satisfied
Reviewer: poltojalarm
Click Here to See the Profile for poltojalarm

3/9/10 2:05 PM
I ordered 4 items, one of them was wrong and the rest were perfect, I write them and the answer and send to my again the correct item without additional cost. Fast Delivery and very good comunication. Quality of headphones is excelent.

Very Satisfied
Reviewer: pavelsol
Click Here to See the Profile for pavelsol

3/9/10 10:24 AM
Very qualitative subjects sell on site, to all I recommend!!!  
It is really good company - good idea to have business relations with them!

Very Satisfied
Reviewer: mrfly
Click Here to See the Profile for mrfly

3/7/10 9:53 AM
i can only give focalprice 5 stars out of 5 possible beacuse of their quality, service, free shipping, and incredible good prices!

This review was modified by its author, mrfly, on 3/8/10 2:22 AM.

Very Satisfied
Reviewer: b_sh
Click Here to See the Profile for b_sh

3/7/10 2:56 AM
I have ordered from FocalPrice many times, and I don't have any complaints. This store is great. Wide product range, cheap prices. I'm completely satisfied.  
Customer service very friendly and responds very fast. If you have a problem, just contact customer service to resolve it.  
Good work. Highly recommended!

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