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14 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/Flower_Girl_Dress","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Flower_Girl_Dress.jpg","store_name":"Flower Girl Dress For Less","store_rating":"6.25","total_reviews":"14"}, "store");)
reply posted May-17-2013 “As the owner of Flower Girl Dress For Less, Inc, I am very sorry that I seeing that this happened with the client. She was contacted immediately about the stock and wait. We would have been happy to have switched to another suit (some are even the same suits from other manufacturers), however, this particular client asked for a refund and a full refund was given. We are not a shady company. We have been in business online for the past 14 years (longer than any discount flower girl company), we have an A rating with the BBB and have an outstanding reputation with our vendors- we have been proud to have dressed over 1 million flower girls. In the wedding business (especially in high season) stock changes daily, and this is something that is out of our control...this is why we ask that clients plan ahead for purchases for any wedding apparel, not just a suit or flower girl. Nonetheless, we regret any client being upset as is not our intent. If there are any questions regarding this review I may be reached directly at belinda@flowergirldressforless.com”
reply posted Oct-26-2012 “Hi Pam,
Thank you so much for taking the time to share your positive experience. We love grandmothers!! We ship all over the world and I have to say that our Australian clients are so wonderfully nice and friendly. If there is anything that we can you or your family with in the future, please let us know. Congratulations on your sons upcoming wedding! Best, Belinda and Staff”
reply posted Oct-26-2012 “Client ordered a white petal dress with a pair of white shoes. The box was labeled white and the shoes were white, however our client did not like the shade of them. To resolve her frustration, we issued a UPS pre-paid return shipping label that cost our company $12.50 and refunded her shoes in full when they were received back. We had asked the client to remove this posting as we went beyond loss to help her.”
reply posted May-19-2013 “Client purchased only socks and shoes with us. She contacted us after the event to return worn shoes and socks, she was denied as they were worn. She sent them back anyway and opened a paypal dispute against us before she sent them back. She wrote this review before the shoes even came in and that we had a chance to help. The shoes came back so scuffed and worn that it looked like they had been scraped against a sidewalk and ran over by a car. The socks were completely black on the bottom and soiled and missing side bows (client wrote that the child ran outside in them and that yes, the "child is hard on their shoes." We contacted the client upon arrival of the items and tried to reason with her. We figured it was not worth the hassle on both sides and so we said that we would refund her in full.
She agreed in writing that she would take down all of her reviews once she saw the refund and even after that full refund- she refused to make good on her promise. She even got refunded on items that she kept as a courtesy....and the Paypal account manager called her on our behalf and asked her to take down the review she still would not take it down.
This is by far the worst, most abusive client that we have encountered to date- over a 19.99 pair of worn shoes and 7.99 worn socks. Very disheartening. Most all of our competitors do not even return "new" shoes, however, we do. I am even regretful of having to post a public response- but the public needs to see both sides to this review and client.
UPDATE: Melinda Hitch- your intent from the beginning and the end of this was only to hurt and bully our company- Paypal did not side with you- they honored your refund as a courtesy to both parties to close your case against us (they did not even deduct our account due to the way that you acted toward us. They did it to help us (they read every single one of your emails). Our company has a large, long standing Premier Business Account with Paypal and has an impeccable record with them and that can be verified with one phone call. You are still being slanderous to us. You are still not owning up to the fact that you bullied us into a refund, where threatening, "said in writing that you would take these reviews down once you got what you wanted". We (us and paypal) gave you that full refund (you kept items you did not pay for) and then did not retract. There were more than 20 emails- phone calls and I got involved and our Paypal account manager asked you to honor your word on taking down the reviews- and you still did not. That is the truth and the public should know. We have tried with Reseller Ratings to get this down and their suggestion was to write the truth- so that is what we have been forced to do. We apologized for the shoes (we have sold more than 10,000 units of these beautiful shoes), we gave you a FULL refund and let you keep items, we begged you and paypal management asked you to take this down and you still are not doing it. The public should know about this and there are 2 sides to every story. This was not nice on your part.”
reply posted Oct-26-2012 “Thank you Julia! We are so happy that you were pleased with your daughters dress- and thank you for the mention that the dress looked better in person than it did on the site. That is always great to hear that it exceeded your expectations as that is what we are striving for with every sale. :) Best wishes to you and your family. Belinda and Staff.”
reply posted Oct-26-2012 “Thank you so much for your review. Yes, more than 99% of our clients are happy and we never hear from them...unfortunately, most people who post reviews are the small percentage of unsatisfied clients. Keep in mind we handle thousands of brides a week and we know that in this type of business, there are just some people who cannot be pleased.
Thank you for taking the time to write in about your positive experience- it does mean the world to us that every customer is happy. And thank you for letting us know that your 4 dresses worked perfectly. All of our very best to you. Belinda and Staff.”
reply posted Oct-26-2012 “We did not see this review until it was over 1 year old...this review does not belong to us as our order numbers begin with mm- and then 6 digits. The order number that was left is 90350 and that is not ours- we contacted Reseller Ratings and they would not take this down as they wrote back that they do not take down any reviews after 1 year of posting (as stated in their policies).”
reply posted Oct-26-2012 “We did not see this review until it was over 1 year old...this review does not belong to us as our order numbers begin with mm- and then 6 digits. The order number that was left is 73198 and that is not ours- we contacted Reseller Ratings and they would not take this down as they wrote back that they do not take down any reviews after 1 year of posting (as stated in their policies).”
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![Share](javascript:share_rating({"review_body":"Ordered a boy's outfit on 6 May, and it arrived on 23 May (Australia). An initial breakdown in communication during the initial processing and dispatch caused some angst. CEO Belinda got involved to resolve the issue and she and\/or a member of her team stayed in touch everyday until the order arrived. I thought that this was good customer service. <br><br>The suit itself is exactly as pictured on the website - the size is standard for boy's sizes, the quality is as anticipated and I am happy with the product and with the result. I thank the team and Belinda for personally following up and monitoring my order to ensure my satisfaction.","link":"http:\/\/www.resellerratings.com\/store\/Flower_Girl_Dress\/review\/2824199#comment2824199","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Flower_Girl_Dress.jpg","store_name":"Flower Girl Dress For Less","username":"Rebecca.in.Sydney","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered a veil and tights for my daughter's First Communion. They were shipped quickly and were exactly as represented on the website. Great prices. Thanks!","link":"http:\/\/www.resellerratings.com\/store\/Flower_Girl_Dress\/review\/2650999#comment2650999","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Flower_Girl_Dress.jpg","store_name":"Flower Girl Dress For Less","username":"karync","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Just as the reviews warned - the suit I ordered was "out of stock" and I can still get XYZ one if I prefer. Nope - no way. I could smell a problem miles away. I don't deal well with shady companies. Fact of the matter is - if it was out of stock then it should have been removed from the website. Exactly ten days later, it's still advertised as available for purchase. ","link":"http:\/\/www.resellerratings.com\/store\/Flower_Girl_Dress\/review\/2503041#comment2503041","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Flower_Girl_Dress.jpg","store_name":"Flower Girl Dress For Less","username":"PALynn","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was nervous to order a dress online for my daughter, because I was concerned about the fit. But thanks to sizing department of flowergirldressforless. The detailed information helped me to measure the right size. I would recommend you guys to go through all the details they mentioned on their website before placing your flower girl dress. I was very happy with the quality, it looked great on the big day, plus shipping was free. I could not be more happier with this dress; my daughter looks so beautiful in it","link":"http:\/\/www.resellerratings.com\/store\/Flower_Girl_Dress\/review\/2266739#comment2266739","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Flower_Girl_Dress.jpg","store_name":"Flower Girl Dress For Less","username":"roseclark","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Thank you so much!! I don\u0027t believe I\u0027ve ever had such wonderful customer service and I do a lot of shopping online. I was rushed for time in getting this dress. You guys did everything possible to get it to me by Friday. It arrived on time. My very hard to please daughter was elated when she tried it on. Her first communion is coming up and everything will be perfect...thanks to you guys!! Thank you so much. I will be ordering from you again. You\u0027re the best!!<br>Sandra","link":"http:\/\/www.resellerratings.com\/store\/Flower_Girl_Dress\/review\/2219867#comment2219867","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Flower_Girl_Dress.jpg","store_name":"Flower Girl Dress For Less","username":"sandym2012","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am thankfully not a customer who had a bad experience with this company. I am very pleased. I was nervous after reading the reviews because, I too had bought a sale item. The dress came in the mail today and it is absolutely perfect. The measurements are exactly what I was anticipating. The dress is flawless. Delivery was fast. <br> My daughter is 7 months old and the 6 month size fits her very well with a little room to spare (she is a tiny little thing). Perhaps the measurements of the other ages are where people have issues... <br> Sincerely, a real customer.","link":"http:\/\/www.resellerratings.com\/store\/Flower_Girl_Dress\/review\/2106727#comment2106727","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Flower_Girl_Dress.jpg","store_name":"Flower Girl Dress For Less","username":"amandadobs","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I got my granddaughters dresses I ordered today and I am blown away. I live in Australia and was a bit hesitant about ordering a dress for my granddaughter on line but for the price I thought why not, what can I lose and even went ahead and bought two dresses. But instead of any disappointment I am flabbergasted. These dresses I purchased are for my granddaughter to attend my son\u2019s wedding and now my husband and I think she will steal the show away from the bride. I still can\u2019t get over how absolutely gorgeous the dresses are and how cheap. I love them, my granddaughter is in love with them. Thank you very much. Pamela Reynolds","link":"http:\/\/www.resellerratings.com\/store\/Flower_Girl_Dress\/review\/2006243#comment2006243","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Flower_Girl_Dress.jpg","store_name":"Flower Girl Dress For Less","username":"pamrey","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I received the Dress and it is beautiful. There were some issues with the shoes I ordered but it is being taken care of by Customer Service. ","link":"http:\/\/www.resellerratings.com\/store\/Flower_Girl_Dress\/review\/1950519#comment1950519","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Flower_Girl_Dress.jpg","store_name":"Flower Girl Dress For Less","username":"mncountry","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Unless you want to exchange\/return items because nothing you order will fit properly (based on their own sizing charts) DO NOT PURCHASE from this company. We had to alter our dresses (extra fee and hassle) the shoes did not fit properly (we had to return the first 2 pair and stuff the 3rd pair and the 4th flower girl couldn't wear hers long enough for photos due to the discomfort!) The shipping is fast and was typically free-but what good does that do if you have to return and re-ship??? No time saved after all of that and the return shipping sure isn't free.<br><br>THEN-they did not care about the fact that the socks we ordered fell apart an hour before the wedding (wont refund) They also do not care about the fact the we requested to return the 4th pair of shoes that the flower girl only wore for an hour because they hurt her so much. So basically once they have your money-you are sunk. Pay the little bit extra and buy from a bridal store that you can deal with in person. This experience was a nightmare!!!<br><br>In response to the "year late" response you posted....We also purchased 4 dresses. F*O*U*R. Check under Barb Hitch. Just because my Mother-In-Law placed the order does not mean that it didn't occur. Secondly, the fact that it took a year to respond is a direct reflection of the poor quality and support you offer to your customers, you should be ashamed. You RUINED what was to be an amazing wedding. Between my sister and I, the 4 pairs of shoes were returned twice. They were awful, poor quality, cardboard-ish shoes that I wouldn't allow my dog to use for a chew toy. The dresses were beautiful and I didn't even mind so much that the sizing was incredibly off and we had to pay for correct sizing. The socks were black-BECAUSE THE SHOES HURT. As I said before, after an hour she could not wear them. 1 pair of socks fell apart, not on the bottom but the flower fell off from the side. We felt cheated, ripped off and will never buy from you again. Guess what, my baby sister is getting married July 6th. Four flower girls again-and not a penny spent at your company. Try keeping up with your posts in a timely fashion and try to avoid threats about law suits. Paypal completely backed me up and gave me their full support because they were able to see your poor track record with customers and give value to my impeccable history both as a consumer and a sales person. It pains me greatly to take time away from my children to help others understand that your company would rather fight and throw stones vs. simply taking responsibility for the poor quality and even less respectable customer support. Shameful. <br><br>****Did you see that we did in fact purchase 4 dresses?? You attempted to "bully" me into removing my posts by threats with law suits. You did not have grounds for this. I didn't budge because others needed to have protection. I didn't remove the posts with the advice from Paypal. I was told in fact to NOT remove my posts. They confirmed their support in my experience with your company by refunding my money. YOU did not refund ANYTHING to me and that was why paypal said I didn't need to remove my posts. Paypal expressed sincere concern for the stress you were causing and read all of the empty threats you emailed as well. You are still lying and attempting to manipulate. If you feel like posting more lies, feel free. I am moving on because I feel justified in having posted the truth. You are lucky that I didn't involve the bride in an effort to not make her aware of all that happened with her flower girls. Maybe I ought to post videos from my beautiful girls who spent the evening in their socks because their feet hurt so badly? If I were out to bully you I would have used larger media sites (facebook, twitter). You have long list of unhappy customers and have successfully bullied many of them into removing their posts. I am not afraid of you and I spoke the truth. I hope that others have been spared by my post. Also, just so that everyone knows...I offered to waive my refund as it was less than $75.00 dollars and that isn't even petty cash. It's peanuts~I agreed to waive the refund offered by Paypal because I was NOT going to back down and remove those posts. Paypal refunded the money anyway to keep me as a satisfied customer. Post away, I'm the bigger person and I am moving on. Of course, I don't rely on good feedback to get a paycheck so I understand your desperate attempts to try and make me look like a liar. This is getting laughable and I have made my point. Anyone who reads this review and still purchases and item from your site is own their own and I wish them more success, better service and more respect than my family received. I look forward to NEVER needing to deal with you againn, Belinda ","link":"http:\/\/www.resellerratings.com\/store\/Flower_Girl_Dress\/review\/1705998#comment1705998","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Flower_Girl_Dress.jpg","store_name":"Flower Girl Dress For Less","username":"Flower6743","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great place to find a pretty flower girls dress for a very low price. I justbought one here for my daughter, she\u0027s 9 and she\u0027s the flower girl in my best friends wedding next month. Very good sipping, arrived in about a week and the dress looks ever better than it did on the site.<br><br>I probably paid more than 70% off the usual retail price. Glad to have found this site - really helped me out.","link":"http:\/\/www.resellerratings.com\/store\/Flower_Girl_Dress\/review\/923858#comment923858","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Flower_Girl_Dress.jpg","store_name":"Flower Girl Dress For Less","username":"Julia-n-Myles","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Hello,<br><br>I needed 4 flower girl dresses and I absolutely loved one of their model. Before placing my order, I read all of the comments (and most of them are very bad).<br>But I decided to give this website a chance as I REALLY loved one dress and couldn\u2019t find anything better anywhere else.<br>I read everything about this website. It is in California and I live in California so in case there would have been a problem, I would have gone directly to their offices.<br>I very precisely measured my flower girls, checked many times to be sure and eventually placed my order.<br>I placed my order on a Sunday. It is said that for all orders places from Friday to Sunday, items are shipped on the following Tuesday.<br>On Monday, I got an email saying they\u2019ve already shipped it! And on Tuesday, I got it. I opened it, checked all the measurements (4 dresses - size 4, 6 and 8 ) and they are all correct. The dresses look exactly like on the website. The description was totally accurate, and the sizes are corrects.<br>So I am very happy, it was super quick, cheap, and beautiful!<br><br>If you do want to order from them, make sure you get the right measurements, measure your girls many times to be sure, and it should be all right! Read deeply what is on their website and no bad surprises!<br>","link":"http:\/\/www.resellerratings.com\/store\/Flower_Girl_Dress\/review\/491240#comment491240","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Flower_Girl_Dress.jpg","store_name":"Flower Girl Dress For Less","username":"cec2725","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I would not recommend this company to anyone.<br><br>The prices are cheap, dress I bought was nice, even email customer support was polite. But this company has a rigid refund policy. When I needed to return the dress, I emailed them asking for a \u0022return number\u0022. I did not receive a \u0022return number\u0022 email back but they told me they sent it to me. I explained to customer support and the store owner that I truly did not receive their email. I was still refused the refund because it was past their date. I was offered an exchange but have no use for an exchange at a wedding website. When I explained that, I was still refused a refund. I would not recommend shopping at this company.","link":"http:\/\/www.resellerratings.com\/store\/Flower_Girl_Dress\/review\/413008#comment413008","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Flower_Girl_Dress.jpg","store_name":"Flower Girl Dress For Less","username":"jodiz","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very poor company!!!!! DO NOT BUY FROM THIS COMPANY!!!!! They do not stand behind their products, and forget trying to call this company.","link":"http:\/\/www.resellerratings.com\/store\/Flower_Girl_Dress\/review\/382419#comment382419","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Flower_Girl_Dress.jpg","store_name":"Flower Girl Dress For Less","username":"Reneek","rating":"1"}, "single");){kind=link}
"Unfortunately, my experience with FlowerGirlDressforLess was not a pleasant one.
I placed an order at the end of April for two beautiful flower girl dresses, both a size 6.
I received an initial email that said this item was out of stock and were awaiting new shipments from the manufacturer. I was told I would have the dresses by the end of May. This was plenty of time for our July 2013 wedding.
This past week, I emailed the company and asked for an update on the manufacturer's timeline. It was only then that I received a response informing me that the manufacturer pushed the date back once again til the middle of June. I became very upset, as one could imagine. Why should I be the one to reach out to you (the company) about an order I placed and its setback? Shouldn't you be contacting me? Needless to say, I became aggravated and frustrated and continued my order all while looking for the same dress at different retailers.
I found the same dress and had the same issue with the dress being out of stock. However, I was told I would have it in hand by the other company no later than June 10.
I have since cancelled my order with FlowerGirlDress for Less. I will admit that I had prompt email service but the idea that I had to inquire about the timeline only for them to supply information really bothered me. For this, I will not be working with them in the future nor recommending their website. If the company had been more upfront with communication, then I wouldn't have had such an issue."