5/5

posted May-11-2010

"With some apprehension I ordered over 900 sq. ft. of hardwood flooring from FloorMall along with trim and adhesive.
My apprehension was for a few reasons. First, I never heard of them and was basing my purchase on reviews that I read and the way I was treated by their sales rep. Another reason was the price they quoted. A local retailer had the floor on sale for about $2 more per sq. ft. so my "if it sounds too good to be true ..." alert sounded.
But, I went for it. Maybe it was greed, maybe it was I felt a bit more secure paying for it with my AmEx card who have come to my rescue in the past.
Well, my apprehension wasn't warranted. The entire order showed up a week later and it was in perfect condition. After we started installation we decided to also do a walk-in closet and ordered another 100 sq. ft. I'm happy to say that my much smaller order was treated in the same professional manner as my much larger order.
FloorMall is the real deal and I highly recommend them."

comment! report?

Is this review?… Helpful Cool Share

5/5

posted Feb-24-2011

"excellent - wonderful service - extremely knowledgeable and helpful - will recommend to all my friends"

This review was modified by BerylBrooks on February 24 2011 01:47:08 PM

comment! report?

Is this review?… Helpful Cool Share

5/5

posted Apr-23-2012

"Stellar! Outstanding! Nothing but easy from beginning to end. I ordered clearance sale tile and could not have been happier. Customer service was kind and conscientious. (They were ready to help me through everything from color coordination to amount of flooring necessary.) Delivery time was reasonable -- great prices for offering free shipping. I have and will continue to order from FloorMall.com for all my flooring needs. I think you just can't beat 'em! "

comment! report?

Is this review?… Helpful Cool Share

5/5

posted Jun-01-2011

"I purchased 1900 sq feet of Eterna birch hardwood in cherry finish from the blowout page. This is 3/4" solid Canadian birch wood with tongue and groove and 2 1/4" wide.

I layed approximately 400 sq. feet this weekend and it went down relatively easy and looks fantastic! The cherry finish is outstanding and the wood seems extremely hard. This was for one of my rental units and these new tenants are going to have a stunning living and dining room.

The remainder of the square footage is for my house and another rental property that will be put in over the next several weekends.

Overall, I was impressed. The wood is great and a great value too. Floormall delivered promptly to my workplace too so I didn't have to hand unload it from the curb. "

comment! report?

Is this review?… Helpful Cool Share

5/5

posted Sep-29-2009

"If you are looking to save money on your floors then I would recommend floormall.com . My wife and I just bought our home a year ago. The house is a fixer up and in desperate need of new floors. As newlyweds we are on a tight budget so we had to really do some shopping, the folks at floormall.com really took the time to help us find a floor that really worked for our needs and our budget. Not only were we able to get the floors in the dining room and hall done we had money left in the budget to take advantage of one of their blowouts on tile for the kitchen. We are actually under budget and ahead of schedule on our plans.

-Trevor W"

This review was modified by Warden79 on September 30 2009 08:30:40 AM

comment! report?

Is this review?… Helpful Cool Share

5/5

posted Jul-27-2011

"My wife and I had been looking for wood flooring for about 2 mo. when we stumbled upon floormall.com. We immediately saw the price per square, for the floor we wanted, was $3 cheaper than the lowest bid we had.

Without another minute to waste we ordered the flooring. It arrived in 5 days and was installed in 3 by a local contractor.

Floormall was very easy to work with and it was even easier to get in touch with someone. Our CSR, Jennifer Baker, was awesome.

If I ever need to order hardwood again it will be from floormall."

comment! report?

Is this review?… Helpful Cool Share

5/5

posted Apr-28-2011

"We got floating cork floor color Meteorite. It is gorgeous. We have a modern house in California and we have the whole floor with this floor (living area, kitchen, entry hall, powder room) and could not be happier with the results. It is soft and warm to you feet, and easy to keep clean.

Floormall was very efficient providing us the floor, and actually was told about this tile and got excellent price compare to other stores. Because we have very difficult access to our house, Floormall took care of negotiate with the local delivery company to arrange a suitable truck. Floor boxes were in excellent condition, no breakage at all, delivery was fast and reasonably prices.

Easy pleasant experience with glorious results."

comment! report?

Is this review?… Helpful Cool Share

5/5

posted Jan-06-2011

"As a major dealer of floorcovering who purchases product from Floormall, I can say that the personell and professionalism of the company are top par.

The reviews posted on line, primarily, are always negative because most people do not take the time to positively post comments. A person who has a bad experience with a company will traditionally tell (or in this case post) 10-15 other people about thier issue. People with positive experiences will only traditionally tell less than 5 people or recommend less than 5 people to that same company. These are TRUE statistics, we see this all the time with Better Business Beaureaus, etc. So please remember that your expierience with any company is based on YOUR research on terms and policies of ANY company...

I am very suprised at the negative comments on this site regarding Floormall. Every single situation where there has been an issue I am aware of, has been resolved above and well beyond the actions that most flooring dealers, and even suppliers would take.

Furthermore, because of thier tremendous buying power and reputation with vendors, (which is why you see posts about how good the deals are) resolutions on claims are handled VERY quickly. We buy from Floormall because they can sell products to us cheaper than what we can buy them direct for!! This company is not your typical on line flooring retailer, the majority of on line retailers are working from home, have no overhead, and tracking them down after the sale is made is rediculous. I have spoken to more than 11 people at floormall throughout the years purchasing from them, and all have been extremely pleasant and professional. No company on earth has only positive reviews, but if you pool ALL of the customers that have purchased from any company, you will find that the majority have had positive experiences...otherwise, would they still be in business???

The very funny part about internet flooring dealers is this...our customers (you), who visit our showrooms, take OUR samples, spend time with OUR salespeople who we pay large commissions to, and then go home and purchase product for the lowest price they can find......and expect the same personal service they recieved in our store. WELL, YOU WILL NOT GET THAT SERVICE FROM ANY OTHER WEB SITE OTHER THAN FLOORMALL.COM !!!!!!!!!! The staff there is very savvy to retail business, and understands our philosiphy in providing exceptional customer service. We have tried, many other major sites, and I promise that these guys are the premier player.

I will continue to purchase product from Floormall.com, and I will tell every person that I associate with that they are a ligitimate, honorable, and trustworthy company that does our customers a favor by saving them THOUSANDS of dollars.

"

comment! report?

Is this review?… Helpful Cool Share

5/5

posted Jul-16-2011

"Good communication with customer service. Sample of material sent promptly. Order arrived on time and in good shape."

comment! report?

Is this review?… Helpful Cool Share

5/5

posted Apr-14-2011

"I am extremely happy with our flooring purchase from Floormall.com. The website was easy to navigate and find what I was looking for, and when I had questions someone was always available by phone. Our flooring was delivered on time and was wheeled into our garage for easy storage which we appreciated. We were locally quoted $3000 for the EXACT same flooring that was $1500 from Floormall.com- saving us tons of money. I would definately use the site again!"

comment! report?

Is this review?… Helpful Cool Share