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3 reviews 
posted Apr-22-2011 “Mr. Owens,
We apologize for your dissatisfaction.
Unfortunately there were 2 issues at hand. You ordered product that was on back order from the Manufacturer. This is out of our control as your product was a NON stocking item for us. Second, once a refund is set to be issued, as per our Terms and Policies, they are dispersed on Fridays. As you can see by our A+ rating with the BBB, and our 9.0 rating with ResellerRatings, we strive to make our customers happy. If there is any way we can earn your business back please let me personally know.
Thank you for your time,
Marc Henderson
President/CEO
Floormall.com”
posted May-21-2010 “Joe,
Thank you for the review.
Hope you enjoy your floor.
Floormall.com”
posted Dec-18-2008 “While this customer is entitled to her opinion, there are some facts that she has omitted. Firstly, this customer made her purchase through our website checkout, which requires that customers check a box stating that they have read and agreed to floormall.com terms and policies. One of these policies is that all customers are sent an invoice to sign and fax back. At this point in this customers online transaction she had every right to not purchase from us but a competitor since she felt our policies were “ridiculous”. This policy exists simply to ensure order accuracy for our customers and is a fine example of the many ways we go above and beyond the norm to satisfy our customers. In particularly this customer was asked to sign an invoice acknowledging that the product she ordered was a non stocking special order item and therefore would take longer than the 5-7 business day turn around time we provide on most orders. This customer refused to sign and return this invoice. The floor manager called her to explain the reasoning behind the policy to this customer and to offer her the chance to cancel her order if those terms were not acceptable to her. After listening to the recording of the call between the manager and this customer, I can say that the manager tried to simply explain the reason for the policy. In turn he was met with scorn by this customer who stated that “ we need to figure out how the internet works” after explaining the policy again and offering to cancel her order with no reply from the customer the manager did terminate the call. He has stated that he believed the customer had hung up on him and has been properly reprimanded for terminating the call prematurely with our verifying that the customer had indeed vacated the line. However, in Floormall.com’s defense had this customer taken the time to read the terms and policies she may have found that our policies were inconvenient to her as we do require her to take the time to print, sign and return a copy of a signed invoice. It is unfathomable why this customer would lash out so harshly because our company went out of it’s way to keep her informed of the status or her order, ensure the accuracy of her order and provide the customer service she says she was not provided. In ending, over the last 5 years we have sold to tens of thousands of customers worldwide with ONLY six Better Business Bureau complaints. I feel this says everything about Floormall.com. ”
posted Nov-08-2009 “Thank you for the review.
Floormall.com”
posted Jan-11-2011 “Dear Flooring Shopper,
With over 40,000 customers and over 7 years of selling flooring products online we know and understand that we cannot be perfect. Even with an A+ rating with the BBB, we realize there will be mistakes made, whether it is our fault or the fault of others. Floormall.com understands this and tries to resolve any and all issues to the customer’s satisfaction.
While we are not successful 100% of the time, we do everything reasonably possible to satisfy our customers. If you are in the market for flooring and are reading this, we ask you call Floormall.com (888-WEB-FLOORS) and see for yourself that our staff is willing and able to answer your questions to the best of our abilities.
We appreciate any and all feedback to better assist our customers in finding an enjoyable, easy to work with company who can also provide the best prices and customer service in the industry, and I accept feedback directly via phone or email.
Thank you for your time,
Marc Henderson
Floormall.com – President
Ceo@floormall.com 888-WEB-FLOORS ext 109”
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posted Feb-24-2011 
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![Share](javascript:share_rating({"review_body":"With some apprehension I ordered over 900 sq. ft. of hardwood flooring from FloorMall along with trim and adhesive.<br>My apprehension was for a few reasons. First, I never heard of them and was basing my purchase on reviews that I read and the way I was treated by their sales rep. Another reason was the price they quoted. A local retailer had the floor on sale for about $2 more per sq. ft. so my \u0022if it sounds too good to be true ...\u0022 alert sounded.<br>But, I went for it. Maybe it was greed, maybe it was I felt a bit more secure paying for it with my AmEx card who have come to my rescue in the past.<br>Well, my apprehension wasn\u0027t warranted. The entire order showed up a week later and it was in perfect condition. After we started installation we decided to also do a walk-in closet and ordered another 100 sq. ft. I\u0027m happy to say that my much smaller order was treated in the same professional manner as my much larger order.<br>FloorMall is the real deal and I highly recommend them.","link":"http:\/\/www.resellerratings.com\/store\/FloorMall\/comment\/566828#comment566828","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FloorMall.jpg","store_name":"FloorMall.com","username":"joetag","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"excellent - wonderful service - extremely knowledgeable and helpful - will recommend to all my friends","link":"http:\/\/www.resellerratings.com\/store\/FloorMall\/comment\/711808#comment711808","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FloorMall.jpg","store_name":"FloorMall.com","username":"BerylBrooks","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Was told wood flooring wld be to me in 3-5 days. Turned into 7-12 days then turned into 2-3 weeks. Don\u0027t rely on them if you have a time frame.I have contractors at my house working now they won\u0027t be here when the wood arrives and Floormall is holding up the entire project. ","link":"http:\/\/www.resellerratings.com\/store\/FloorMall\/comment\/836066#comment836066","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FloorMall.jpg","store_name":"FloorMall.com","username":"dmpro","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Absurd. I can place an online order but they still require a physical signature. They say it\u0027s because they can\u0027t ship it in their normal 5 day time frame (huh?). They tell me it\u0027s a service they provide their customers. They refused to process the order without it. I say it\u0027s absurd. A \u0022manager\u0022 called me and said if I don\u0027t sign (I don\u0027t have any way of doing that - no fax or scanner, anyway) that they won\u0027t process the order. He hung up on me, which tells me he\u0027s not interested in customer input. So, not too sure I want to be a customer of company who has ridiculous policies and an intense dislike for their customers. Don\u0027t deal with them. There are plenty of other companies.","link":"http:\/\/www.resellerratings.com\/store\/FloorMall\/comment\/427244#comment427244","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FloorMall.jpg","store_name":"FloorMall.com","username":"hollysanders","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Stellar! Outstanding! Nothing but easy from beginning to end. I ordered clearance sale tile and could not have been happier. Customer service was kind and conscientious. (They were ready to help me through everything from color coordination to amount of flooring necessary.) Delivery time was reasonable -- great prices for offering free shipping. I have and will continue to order from FloorMall.com for all my flooring needs. I think you just can\u0027t beat \u0027em! ","link":"http:\/\/www.resellerratings.com\/store\/FloorMall\/comment\/1479189#comment1479189","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FloorMall.jpg","store_name":"FloorMall.com","username":"JollySwagman","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased 1900 sq feet of Eterna birch hardwood in cherry finish from the blowout page. This is 3\/4\u0022 solid Canadian birch wood with tongue and groove and 2 1\/4\u0022 wide.<br><br>I layed approximately 400 sq. feet this weekend and it went down relatively easy and looks fantastic! The cherry finish is outstanding and the wood seems extremely hard. This was for one of my rental units and these new tenants are going to have a stunning living and dining room. <br><br>The remainder of the square footage is for my house and another rental property that will be put in over the next several weekends.<br><br>Overall, I was impressed. The wood is great and a great value too. Floormall delivered promptly to my workplace too so I didn\u0027t have to hand unload it from the curb. ","link":"http:\/\/www.resellerratings.com\/store\/FloorMall\/comment\/774275#comment774275","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FloorMall.jpg","store_name":"FloorMall.com","username":"rdparadise","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"If you are looking to save money on your floors then I would recommend floormall.com . My wife and I just bought our home a year ago. The house is a fixer up and in desperate need of new floors. As newlyweds we are on a tight budget so we had to really do some shopping, the folks at floormall.com really took the time to help us find a floor that really worked for our needs and our budget. Not only were we able to get the floors in the dining room and hall done we had money left in the budget to take advantage of one of their blowouts on tile for the kitchen. We are actually under budget and ahead of schedule on our plans. <br><br>-Trevor W","link":"http:\/\/www.resellerratings.com\/store\/FloorMall\/comment\/501591#comment501591","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FloorMall.jpg","store_name":"FloorMall.com","username":"Warden79","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"If you order tile and it is damaged, do not accept the shipment! We ordered 13 cases of tile and went to pick it up at the freight company. We immediately saw that it was ALL broken. We immediately called floormall who said to accept the shipment and fill out a claim form on their website. Months later, we still have no refund. Floormall says its the shipping company\u0027s problem, shipping company says it was packaged incorrectly by floormall. Either way, I\u0027m out over $800 and no one cares. After reporting the issue to my credit card company, floormall offered to pick the tile back up from my home if it was on a pallet and shrink wrapped. When I told them that the tile was hand loaded into my Toyota Prius when I picked it up and I had no way of getting or transporting a pallet, let alone shrink wrapping it. Their response was, \u0022oh well, then I guess you won\u0027t be getting a refund.\u0022 Lovely. Avoid buying tile from this place, but if you do and it is damaged, DO NOT accept the shipment regardless of what they say. Tell the freight company to return it to sender and demand your refund.","link":"http:\/\/www.resellerratings.com\/store\/FloorMall\/comment\/676962#comment676962","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FloorMall.jpg","store_name":"FloorMall.com","username":"Nothappycampers","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My wife and I had been looking for wood flooring for about 2 mo. when we stumbled upon floormall.com. We immediately saw the price per square, for the floor we wanted, was $3 cheaper than the lowest bid we had.<br><br>Without another minute to waste we ordered the flooring. It arrived in 5 days and was installed in 3 by a local contractor.<br><br>Floormall was very easy to work with and it was even easier to get in touch with someone. Our CSR, Jennifer Baker, was awesome.<br><br>If I ever need to order hardwood again it will be from floormall.","link":"http:\/\/www.resellerratings.com\/store\/FloorMall\/comment\/817900#comment817900","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FloorMall.jpg","store_name":"FloorMall.com","username":"jmikefla","rating":"5"}, "single");){kind=link}
"Terrible customer service, shipping and accountability. Their lack of follow through and accountability has fatally damaged a relationship with an important client of mine. Caused us a 3 week delay and I had to ultimately gather the remainder of our flooring from an alternate vendor at an "emergency" price. As a building contractor (not a one night stand buyer), it is important to rely on vendors and suppliers. I will never use floor mall again, too risky when my personal relationships and reputation is on the line. They were also exceedingly slow at returning money to my credit card.
Paul Owens
Owner: Owens Construction & Development"