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Too bad zero stars isn't an option
"I was happy to initially find parts for my older elliptical on their website and supposedly "in stock". Two and a half weeks later, my order is still in an "order received" status and no updates from them."
Faulty Treadmill Motor
"Ordered a treadmill motor. The motor was faulty, but, did not realize it until after replacing all other electronic parts (ordered through a different company). Was told they could not exchange part because it was after 15 days. I explained the entire process and was told their computer system will not allow any retirns after 15 days. Asked for a little common sense. They were extremely rude. Avoid this company."
never shipped "in stock" part
"i ordered a part that was in stock. after a couple weeks without it being shipped, i contacted them. their response was that it was in stock but at an off-site facility and would require 1-2 weeks processing. contacted them again 2 weeks later, same response. After this i contacted them weekly for an update. same response. i finally cancelled my order after 2 months of this. ridiculous. "
Horrible Company - buyer beware - do not buy
"Purchased a part that didn't work and went to return it and they claim they are charging me 50% to take it back. Rip off. How does a company like that do business. The part didn't work. I am not going to pay for a part that didn't work and get a 50% refund."
"Don't expect you money back if you try to RMA or return it. They will hit you with a 50% restocking fee.Avoid this company."
"Never dealt with a company that would not warranty their product after 3 days!!Waited 3 months for a treadmill motor and when I received the motor all the plastic parts were completely broken."
Horrible Experience and Ripped Off
"WARNING!! DO NOT USE THIS COMPANY!! They treated me SO poorly. They sent me the wrong part and when I returned it, they waited 2 months before returning only "some" of my money. They called it a restocking fee. They are thieves, pure and simple. DO NOT USE THIS COMPANY!! THEY HAVE VERY POOR CUSTOMER SERVICE AND NO CREDIBILITY. SUSAN M. SAID THEY DO NOT HAVE A CORPORATE HEAD OR OWNER, ONLY SHARE HOLDERS, SO THEY CAN TREAT THEIR CUSTOMERS AS BADLY AS THEY WANT AND NO ONE CARES BECAUSE THERE IS NO OWNER. I COULDN'T BELIEVE WHAT I HEARD FROM THIER OWN MOUTHS. HERE IS YOUR WARNING!! DO USE THEM... ANY PLACE ELSE BUT FITNESS REPAIR PARTS."
Received incorrect part & charged restocking fee + outrageous shippng
"I ordered a replacement Power Adaptor for an older model IronMan elliptical. The website did not have the power adaptor specs but indicated that would work for my specific model. I was hesitant to buy it because it was $29! with $15 S&H but without it the machine didn't work I didn't get a preference for cheaper S&H. When I got it, it appeared different from my old adaptor but I tried it assuming it would work - it didn't. I then spoke with one of the repairmen listed on my receipt but they charge $75 to look at it! I then found out that the unit did not have to correct voltage/amp power as my old adaptor. I sent an email back to customer service & they could not verify the power specs required but would only return $14 of the $44 I paid - charging a "standard" restocking fee + I need to pay to ship it back. I then found the exact model of the power adaptor I was trying to replace on Amazon for $5 + $5 S&H - should have gone there first. "
"I will not order another item from this company. I gave them 1 star only because that is the lowest this site will allow. I ordered handles for my weight machine equipment and only received 1 handle. After talking to customer service she stated they are sold by the each. Their website does not give a clear description but there are 3 pictures showing the handles and all 3 pictures show 2 handles, which is the amount needed for the machine. I paid over $17.00 for standard shipping and after feeling tricked I wanted to return the one handle. I paid over $52.00 shipping and all and after their re-stocking fee I would be refunded $28.00. I would not recommend this company for any reason. This is the first review I have ever written for anything, but feel like people should know before ordering what they are dealing with."
"I will never order from this place again. They sell substandard quality merchandise and do not stand behind it. I ordered 2 wheels for my elliptical machine, and upon receipt I noticed they were not quite the same as the ones I was replacing, even though I chose the part from the diagram of my machine on their web site (same diagram as in my owner's manual). The wheels began to fall apart on the second use, making the machine unusable. They did accept a return and replaced the wheels (after 29 days) WITH THE EXACT SAME ITEM!! The replacement wheels fell apart just like the first ones did (like I told them would happen), but they refused to accept a return the second time. I disputed the item with my credit card issuer and eventually got my money back (minus what I had to pay for shipping), despite their incredulous attempts to fight it the whole way. They used threatening intimidation tactics to keep me from disputing it, but after nearly 6 months of fighting it with a lot of documentation, an arbitrator ruled in my favor. ALWAYS pay with a credit card and document everything. They will never see another dime of my money. I gave them a 1 star rating only because it wouldn't let me select zero."
DO NOT ORDER FROM THIS COMPANY
"I place an order on their website following the instructions as to how to get the right part. Put the model and serial #. When I got the part it was the WRONG one. I called to returned it, and on top of sending the wrong one want to charge a -re-stocking fee, they will not send a return label, meaning you have to pay AGAIN to send it back, they charge me over $15 for shipping and handling. This people and not in the business for customer satisfaction, they are scammers. They mail you the wrong part and still making money on returns. "
"Worst service ever!!! I ordered a part and after one month of no delivery they could report no status or eta of the part. The service assistant was rude and no helpful at all. Do not use this company"
"copy of my damage claim they maid me submit rather than send me missing parts. worst customer service ever.I received my order #286465 last night missing parts. The box was in no way damaged. the box is torn apart now from me looking for missing parts. I mean when you are looking for 6 parts and only 3 are in box you thinking, are you kidding me? I did not receive either cap for the end of the bar. without caps bar is useless it is too short. I only received one u channel extension instead of 2 and absolutely no hardware, screws etc. I called your support and instead of sending me missing parts they want to file damage claim. there was no damage to package, and i feel it is dishonest to go after shipping company for your mistake. Those parts were never in the box.I will not pay shipping or restocking fee for your mistake. Either you have the parts or you don't. Please send me caps for bar or refund me my whole $107.00 for your mistake. I went to re-seller dot com and see that you have a 1 out of 10 rating. Impressive.It looks like the common theme is make it more expensive to return the item than it is worth to the customer, who then writes it off as a lesson learned.My DC # is 150049 and have attached pictures for some unknown reason.If you are unable to resolve this issue you can be assured that I will leave feedback on google, res-seller and anywhere else that is appropriate. I have never experienced such poor customer service."
"DO NOT BUY. Fitnessrepairparts.com claims that they sell quality replacement parts for the fitness industry. We're a fitness center with lost of equipment and lots of experience with these machines. FRP sent us an upper control card for our Matrix 5x treadmill. The card was placed in our treadmill and failed miserably (worse than the one it replaced). We called FRP and were told they didn't have any tech support staff. They claim to test out their parts. How do you do this without any technical support? Our tech called the manufacturer, Matrix, to try to diagnose the card. The firmware was out of date, the card started elevating the treadmill by itself and they wouldn't bring it back down and it wouldn't even allow us to enter manager mode. It was an awful card. Later the card was bench tested and failed. This card obviously had no testing done with it before shipping it out. FRP told us they'd issue an RMA, but we'd have to pay the shipping. Additionally, we had to pay the shipping to ship out the replacement. If they card didn't work we'd have to pay to ship that card back as well. This company is obviously just buying old machines, pulling them apart and selling the pieces with no testing. How do you ensure quality when you don't know whether you're sending out quality or crap? I would NEVER order from this company again. Too bad there's no way to give 0 stars, because they don't even deserve 1."
"Worst people ever. Absolute worst customer service. Sent wrong part. Charged me $20 for shipping on a part that weighed less than a 1lb. I called them up and they said I was correct that the part was wrong and they would fix it on website but I would have to pay for return shipping and another $20 to have part shipped back to me even though it was their fault. Save yourself the trouble and shop at searspartsdirect.com . "