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Stores > Fitness Factory Outlet

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  • Fitness Factory Fitness Factory Outlet Elite Status
    • Address: 122 S West End Blvd Quakertown ,PA
    • Contact: sales@fitnessfactoryoutlet.com
    • Phone: 215-538-1959
    • Customer Support: 877-336-7483
    • Business Hours: Mon-Fri 11-6, Sat 10-5, Sun 12-4
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.05/10 9.05/10
    Chance of future purchase: Rating 9.17/10 9.17/10
    Shipping & packaging: Rating 9.13/10 9.13/10
    Customer service: Rating 9.00/10 9.00/10
    Return/Replacement policy: Rating 8.13/10 8.13/10
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Verified Customer
Rating 10/10
5/5
2017-02-11

Great site

"Easy to find things and navigate on the website"

This review was modified by viray21c on February 14 2017 12:30:04 AM

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Rating 10/10
5/5
2017-02-10

Nice sales guy

"Got one nice deal on a home gym and delivery was promised by the following Friday and it was delivered I highly recommend this company"

This review was modified by Anonymous on February 14 2017 12:15:08 AM

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Verified Customer
Rating 10/10
5/5
2017-02-07

"Overall Great Experience, very nice staff."

This review was modified by ds-62653 on February 09 2017 11:00:02 AM

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Rating 10/10
5/5
2017-02-03

WOW!

"an easy and secure transaction, the best price I've found but the best part yet was the excellent shipping.. I had two pretty big boxes and they arrived in PERFECT condition, secured to a pallet. amazing!. everything arrived within a week of placing the order. I'll be back as a customer and definitely recommend to othets"

This review was modified by Anonymous on February 07 2017 12:15:01 AM

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Verified Customer
Rating 10/10
5/5
2017-02-01

Loved it...

"So glad I found your site! Definitely will be buying more from here."

This review was modified by blee72925 on February 03 2017 04:15:02 PM

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Verified Customer
2017-01-26

Quick and Friendly response with a quote

"The staff was very quick to respond with a quote for my order when I submitted as a quote first before placing my order."

This review was modified by prast on January 31 2017 12:00:36 AM

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Rating 10/10
5/5
2017-01-26

Love my power rack!

"After alot of surfing the net trying to find a power rack that suits me along with a price that I didn't want to cringe at...I found it here at Fitness Factory Outlet. The order process was quick and easy. Received the rack within the time frame stated (even with the mid west storms). No damage and all parts accounted for. The ONLY complaint I have would be BETTER INSTRUCTIONS on constructing the rack. Other than that I am one happy lady!!"

This review was modified by Anonymous on January 31 2017 12:00:25 AM

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Rating 10/10
5/5
2017-01-17

Powertec WB-LS16-BY from Fitness Factory

"Boxes arrived on a pallet, bound together, with absolutely no damage. Instructions are well done, as is the hardware. All parts were packed very well and there was no damage of any kind. Took about 2.5 hours to assemble the tower, another .5 hours to assemble the bench. Fit and finish are very good. The arm motion and cable motions are smooth as silk. Remember there is leverage with this system, and the press arms do reduce the force required to lift a given weight. I took several test loads with a scale and it works out to be a 68% conversion from OLYMPIC BAR LOAD - that is, what would look like a 135 pound load on an olympic bar (45 pound plates on the bar) actually is 92 pounds; 185 on an olympic bar (a 45 pound plate plus 25 pound plate on each end of the bar) actually is 126 pounds, 225 (four 45 pound plates) is actually 153 pounds. The system came with collars, a short straight bar with swivel, a D-ring/handle, and a long bar for lat pull downs. Everything is well built and heavy gauge. VERY PLEASED with everything about this system and with the service from Fitness Factory !"

This review was modified by Anonymous on January 19 2017 11:30:02 AM

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Rating 10/10
5/5
2017-01-17

Stepping Into Tomorrow with my Spirit CS800

"It great speaking with Tony about new Spirit CS800 stepper. He was very professional and knew the details of the product. I should also mention that two young men who delivered and setup my stepper were also real pros. They had it off the truck and setup ready to go really fast. I am very pleased with the buying experience and have already used it 3 times since installation. It's great addition to my gym. DK "

This review was modified by Anonymous on January 19 2017 05:15:01 AM

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Verified Customer
Rating 10/10
5/5
2017-01-15

Always dependable!

"I love FFO.  I have ordered from them before and the equipment is excellent quality and terrific prices!  Fast delivery!  I love it."

This review was modified by CLTompkinsMD on January 17 2017 06:45:02 PM

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Verified Customer
Rating 10/10
5/5
2017-01-10

"Ordering process is great and so is the quick shipping. I recently received a plate loaded squat machine that arrived dented and scratched. I noticed it when I was almost done with assembly. Is there any sort of discount or compensation for the slight damage?"

Rep reply posted Jan-10-2017

A rep from Fitness Factory Outlet, fitnessfactoryoutlet, has responded

“Hello,
I'm sorry to hear there was damage during shipping. Please send pictures of the damage to troy@fitnessfactoryoutlet.com and we can send our replacement parts for the damaged areas!

Troy”


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Verified Customer
Rating 10/10
5/5
2017-01-03

good place to shop

"awesome place to buy equipment"


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Rating 2/10
1/5
2016-12-23

No response

"Terrible to deal with. Never again. First and last time."

Rep reply posted Dec-23-2016

A rep from Fitness Factory Outlet, fitnessfactoryoutlet, has responded

“I understand that you are a bit upset about not getting tracking info in a timely manner however when orders are drop-shipped this is out of our hands. You did receive your bench in 7 business days ( 1 day longer than we advertise it takes)
I'm a little taken back with a 1 star review which is the same rating you would give a company who stole your money, never returned an email or phone call and never shipped anything. Do you really feel that a 1 star review is accurate of the way you were treated?


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Rating 10/10
5/5
2016-12-21

Simply put- The BEST place to buy fitness equipment from.

"Tony and Troy are the best. They are both honest and up front individuals. I have bought a few different fitness items/equipment from FFO and it's always been a great experience. You can't beat their prices or their knowledge of equipment. Will buy again from in the future. "


Rating 10/10
5/5
2016-12-21

no drama

"negotiated a deal i was happy w/ and a week later it showed up. I put it together and have been running ever since on my new spirit treadmill XT685"


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