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Stores > Fitness Factory Outlet

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  • Fitness Factory Fitness Factory Outlet Elite Status
    • Address: 122 S West End Blvd Quakertown ,PA
    • Contact: sales@fitnessfactoryoutlet.com
    • Phone: 215-538-1959
    • Customer Support: 877-336-7483
    • Business Hours: Mon-Fri 11-6, Sat 10-5, Sun 12-4
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.91/10 8.91/10
    Chance of future purchase: Rating 9.06/10 9.06/10
    Shipping & packaging: Rating 8.83/10 8.83/10
    Customer service: Rating 8.96/10 8.96/10
    Return/Replacement policy: Rating 8.13/10 8.13/10
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Verified Customer
Rating 10/10
5/5
2017-01-10

"Ordering process is great and so is the quick shipping. I recently received a plate loaded squat machine that arrived dented and scratched. I noticed it when I was almost done with assembly. Is there any sort of discount or compensation for the slight damage?"

Rep reply posted Jan-10-2017

A rep from Fitness Factory Outlet, fitnessfactoryoutlet, has responded

“Hello,
I'm sorry to hear there was damage during shipping. Please send pictures of the damage to troy@fitnessfactoryoutlet.com and we can send our replacement parts for the damaged areas!

Troy”


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Verified Customer
Rating 10/10
5/5
2017-01-03

good place to shop

"awesome place to buy equipment"


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Rating 2/10
1/5
2016-12-23

No response

"Terrible to deal with. Never again. First and last time."

Rep reply posted Dec-23-2016

A rep from Fitness Factory Outlet, fitnessfactoryoutlet, has responded

“I understand that you are a bit upset about not getting tracking info in a timely manner however when orders are drop-shipped this is out of our hands. You did receive your bench in 7 business days ( 1 day longer than we advertise it takes)
I'm a little taken back with a 1 star review which is the same rating you would give a company who stole your money, never returned an email or phone call and never shipped anything. Do you really feel that a 1 star review is accurate of the way you were treated?


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Rating 10/10
5/5
2016-12-21

Simply put- The BEST place to buy fitness equipment from.

"Tony and Troy are the best. They are both honest and up front individuals. I have bought a few different fitness items/equipment from FFO and it's always been a great experience. You can't beat their prices or their knowledge of equipment. Will buy again from in the future. "


Rating 10/10
5/5
2016-12-21

no drama

"negotiated a deal i was happy w/ and a week later it showed up. I put it together and have been running ever since on my new spirit treadmill XT685"


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Verified Customer
Rating 10/10
5/5
2016-12-18

"Spoke with Troy before purchase. He was very informative, pleasant and honest from moment one. Awesome business transaction! Looking forward to future business with Fitness Factory Outlet!"


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Verified Customer
Rating 8/10
4/5
2016-12-13

A Wonderful place to Shop. Free HSipping and No Tax!

"A wonderful place to shop:)
The only reason they didnt get the 5th star is because tracking was a bit slow but apparently it was drop shipped and out of their control. Other than that, great in every aspect!
"


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Verified Customer
Rating 10/10
5/5
2016-12-13

"Very easy to order. Great website as far as finding what you need and showing the best way to order it so you save the most money. Gotta love that shopping spirit!"


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Rating 8/10
4/5
2016-12-13

Excellent Quality and Fair Pricing!

"I have been lifting for over 20 years and using Fitness Factory Outlet for my equipment needs for the last 10 and I couldn't be happier with the quality of the weights and equipment or the service and the pricing!"


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Verified Customer
Rating 10/10
5/5
2016-12-07

works w/ you

"i gave a figure from a competing store and they matched it, great to deal w/"


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Rating 10/10
5/5
2016-12-03

"Great price and quick shipping! Beat pricing on all sites i searched, including amazon amd ebay!"


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Verified Customer
Rating 10/10
5/5
2016-12-03

Great Discounts.

"This is my 3rd time ordering from Fitness Factory . They always have fast shipment and the best pricing. The real reason I always come back to these guys is when you order a bunch of items, they always discount quite a bit for doing so. Its actually built into their cart and makes it very easy. Super Smart!"


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Verified Customer
Rating 10/10
5/5
2016-12-03

"AWESOME EXPERIENCE...EASY TO ORDER!"


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Rating 10/10
5/5
2016-12-02

BSG10X Home Gym

"I bought this home gym mainly for my two sons, aged 11 and 14, but my wife and I will also use it. The shipment was processed very quickly and it arrived in about 10 days, so I was very pleased about that. The transportation firm (RRTS) was friendly, responsive and professional.

The gym comes in one box on a wooden pallet. It is easy to unpack and assemble. The instructions could be improved in a few places (key assembly details are absent in some places), but my sons and I finished in about 90 mins. Overall, the equipment is sturdy and easy to use. The cable pulleys are hard plastic - would be better if they were metal, I think. I bought a hand stirrup, but a lat bar and tee-bar are included. I would recommend this product and this vendor to anyone looking for a basic home gym - this certainly meets all of my needs.
"


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Verified Customer
Rating 10/10
5/5
2016-11-29

LOVE THIS STORE!!

"I enjoy purchasing my workout equipment from y'all and they are still in great shape!"


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Fitness Factory Outlet participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 3,446 merchant members.