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Ratings Rating
Store Information Store Info
Full Rating Profile
  • Rating 9.40/10 119 reviews

    9.40 / 100
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    Fitness Factory Outlet is a merchant member
    Fitness Factory Outlet participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,874 merchant members.
  • Fitness Factory Outlet contact information

    • Address: 122 S West End Blvd Quakertown ,PA
    • Contact: sales@fitnessfactoryoutlet.com
    • Phone: 215-538-1959
    • Customer Support: 877-336-7483
    • Business Hours: Mon-Fri 11-6, Sat 10-5, Sun 12-4
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review profile

    Product & services pricing Rating 7.86/10 7.86/10
    Chance of future purchase: Rating 8.75/10 8.75/10
    Shipping & packaging: Rating 8.21/10 8.21/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

All 119 Customer Reviews

Rating 10/10
5/5
modified review posted

"Good delivery process. Good product. Easy web site."




Rating 10/10
5/5
modified review posted

"Fitness Factory Outlet under prices the competition and over delivers on customer service and satisfaction. Thanks Troy, I'll be back to see you when I'm ready to purchase a Bodycraft hip sled."


Rating 10/10
5/5
modified review posted

"Great Service! I was worried that there would be a problem with the package being shipped to my home, but there were no problems. Nothing was damaged, and there were no missing pieces. Thank You."


Rating 10/10
5/5
modified review posted

"Was hoping for faster shipping but it was a great price and good customer service."


Rating 6/10
3/5
modified review posted

"It had broken inserts in the box and one of the pull pins where you adjust the height doesn't work properly. "

modified review Rep reply posted Mar-15-2014

fitnessfactoryoutlet, Fitness Factory Outlet rep has responded

“Hello,
Please send me pictures of the damage during shipping to troy@fitnessfactoryoutlet.com

Please remember when you rate us that we only sell them, we dont actually make them or deliver them and have no control over how a box can look once it shows up. The only thing we can do is get it to you as fast as we can, as cheap as we can and solve any issues once it gets there, (in this case damaged)
Troy 877-336-7483”


Rating 10/10
5/5
modified review posted

"I ordered a Powertec Pec Dec Flye accessory which was delivered in 7 business days. Easy online ordering & free fast delivery. Prices are cheaper than other online merchants. I'll be ordering again from Fitness Factory Outlet."


Rating 10/10
5/5
modified review posted

"Great dealer. Best prices. Could not be more pleased with the experience."


Rating 2/10
1/5
modified review posted

"Only received one item, have yet to receive the 2nd and they dont respond to my email inquiries."


Rating 10/10
5/5
modified review posted

"I have ordered many things and never had a problem. Great communication and great quality."


Rating 10/10
5/5
modified review posted

"Everything arrived in good condition"

modified review Rep reply posted Jan-28-2014

fitnessfactoryoutlet, Fitness Factory Outlet rep has responded

“We shipped this order in 3 days but sadly weather has affected many freight deliveries. Even with the bad weather, it still got there with 10 business days which is what we post on the site as the expected turn around time.

Im not sure what else we could have done. Sorry for the delay.

Troy”


Rating 10/10
5/5
modified review posted

"Ordered my rower on the weekend and received it the next Thursday. Quick and easy shopping. Not to mentioned, the best price!"


Rating 10/10
5/5
modified review posted

"Excellent website, excellent experience, coupon code plus no tax plus free shipping, plus fast shipping. No one can beat that Thank You "


Rating 10/10
5/5
modified review posted

"Delivered quickly and in good shape. Dealing with them on the phone was excellent. There was a defective part in the box, but since the box was shipped directly from the manufacturer that's not Fitness Factory Outlet's fault. I'd order from them again."


Rating 10/10
5/5
modified review posted

"Delivered in the time frame promised. Product received in great condition."


Rating 10/10
5/5
modified review posted

"Great people to talk to when you have a question. Just give them a call and they are happy to help. We had to call them after receiving the bench due to the leg developer locking knob being broken, they are sending it out without a problem. "