Firm Direct Reviews - firmdirect.com/homepage.asp Ratings at ResellerRatings

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Rating 0.00/10 4 reviews

0.01 / 100
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All Customer Reviews (4)


Rating 2/101/5
modified review posted

"BUYER BEWARE. If you purchase the DVDs THE FIRM 'Automatically' signs you up for a "Free" club membership. (I did not want nor order this.) Without confirmation or proper notification, they will then begin auto-billing $9.99 membership fee to your credit card without prior notification, so you have to remember to "opt out". When I discovered this billing practice, Customer Service indicated there was no intent to credit my account, as the burden is on the customer to opt out.

I consider this type of sneaky billing practice UNPROFESSIONAL and expect that other customers, like me, were surprised by this.
"



Rating 2/101/5
modified review posted

"I ordered the The Firm Wave over the phone, you never speak to a person, all automated and never tells you how much, though on the TV it was advertised at 2 payments of $29.95 with $19.95 S&H. I did it in 2 installments, but was amazed when I checked my bank account and had been billed $86.75 and $36.75 and apparently that wasn't all they were going to charge, I was going to get billed again in 30 days. Apparently I had all kinds of upgrades, I didn't want. When I asked to cancel my order after seeing these charges I was told it was already in processing and they couldn't cancel, that was 2 days before they even shipped it. Needless to say I will be refusing. I would say if you are going to order, do it online so you know what you are getting and how much it will be!!!"

Rating 2/101/5
modified review posted

"The tape set I bought (actually at a local store) was sealed with cellophane and had a sticker on the outside offering "$30 off The Firm Fanny Lifter". OK, sounds like a good deal.

Except that there wasn't any paperwork inside the package. So, I called 'The Firm Direct' and talked with someone named "Tommie". She took the details, told me a supervisor would look into it and let me know within a week.


Eleven days later I called to follow up. They had absolutely NO record of the original conversation. I repeated the entire story to this "customer service rep" (yeah, right) who then put me on hold for a while. When she returned, I was told that they "didn't know anything about that promotion and couldn't honor it."

So, to summarize:

1. The Firm sells sealed packages with misleading information on a outside of the package;

2. They don't even include the paperwork inside the package;

3. When contacted with a request to honor the offer, they promise follow-up but don't bother to do so;

4. When asked to make good on the offer, they deny it ever existed.

I'm not impressed; are you?
"

Rating 2/101/5
modified review posted

"I purchased the Transfirmer from Firm Direct on January 20, 2006. On the site it says that I should get my order within 10-15 business days. I called them 2/7/06, (12 business days later) just to ask them when my order would arrive. They told me that it was on back order and that I should receive it sometime the next week. I called them again today, 2/15/06, and they told me that it was just shipped out 2/13/06 and that I should get it sometime next week. I know it was cheaper through this website, but it so was not worth it. Next time I'll order it through a more reliable company. "


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