5/5

posted Jan-26-2012

"Placed my order on at 7:29 Tuesday morning and received my order on Thursday by USPS regular mail. Order was correct and undamaged. This is my second order with this company for chargers and accessories and I'll be back if I need anything else."

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5/5

posted Nov-28-2011

"fast arrival of a good product!! would use firefold again!!"

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1/5

posted Nov-28-2011

"In 2010, I ordered a 20 Foot Premium HDMI Cable v1.4 28AWG from Firefold. The order came promptly. These are inwall cables, so my contractor installed them into my walls and we closed it up. Due to the architecture of my house, the distance between my tv and receiver/dvr box is not simply a straight line, so we had to snake the cable around before closing the walls. Months later, the hdmi connectors on one end broke. I called firefold and they told me that the connectors can't be replaced, that i'd have to a whole new cable. they said they would send me a free replacement because they were aware of issues with the heads breaking off and had updated the design since. I was a bit annoyed that they didn't send out a notification to their customers who bought this item once they discovered the issue so that we may have avoided installing defective wires. I then had to wait for my contractor to have an opening so that he could come by and redo the wires. I tried pulling out the old wire myself but couldn't do it because of all the turns. So I waited for my contractor and for firefold to send the replacement. In the meantime, i have this ugly hdmi cable connecting my tv to the receiver hanging in front of the tv. I never received the replacement (firefold told me they send it and the usps site says it was delivered, i believe them, I just never got it- possible that they left it at my doorstep which they do all the time and someone snatched it because i live on a busy street). So after waiting months because my contractor was tied up on a big project, i finally got around to calling firefold to see where the cable was. they said it was delivered and since I called so much later, they couldn't help me. Even though, I now have to spend hundreds of dollars to reopen my walls and a new hdmi cable due to their faulty workmanship. The customer service manager said they didn't need to contact all their customers about the problem because, so far, it didn't affect all their customers yet. If they realized how much time and money it costs people to fix this problem, maybe they would. A $25 cable is now costing my 5x more than that to fix, with no help from firefold. If Lexus waited for every person who has their vehicles to experience a brake problem before issuing a recall or notifying their customers, then we'd have a lot more fatalities in the US. Admitted, that's an extreme analogy, but you get my point. Firefold, you suck. "

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5/5

posted Oct-21-2011

"Very efficient. All items came as described. Very friendly and helpful staff. They ran out of an item before my order was filled, and I was notified by a very nice and helpful lady only about 30 or 45 minutes after my order was placed. She informed me that they had regretfully run out of the color of ethernet cable I had ordered. She informed me of the other colors available and quickly changed this on the order. I will definitely be doing business with firefold again. Thank you."

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5/5

posted May-06-2011

"This Company is GREAT! I needed a sound adapter (mini stereo male to 2 RCA female.) I looked extensively online and around town and I found Firefold to have the lowest price for the part. Not only that, they offered super low shipping by USPS. Not many online places offer that. Also, Firefold had it delivered to my home in less than two days!! Thanks Firefold...I'll definately be back!"

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5/5

posted Apr-18-2011

"i have just received the item i bought and it is as described , in its original package.shipping was good.Good communication .Highly recommended and nice to do business with.Thanks again"

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5/5

posted Apr-01-2011

"Firefold had a GREAT price. Shipped promptly. Received in 4 days. Will purchase from Firefold again as needs arise. "

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5/5

posted Mar-27-2011

"I ordered a couple cables on Sunday night. They were in the UPS system on Monday. UPS then delivered them on the promised delivery date. Extremely competitive price and selection."

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5/5

posted Mar-15-2011

"I have ordered from FireFold in the past and always recommend them to friends. Great price and product quality!"

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4/5

posted Mar-03-2011

"The shipping cost was very reasonable compare with other online stores also admired their customer service response time. "

This review was modified by Rating_th on March 03 2011 02:11:43 PM

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