Apparel & Jewelry
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"I have ordered 8 pairs of shoes from Finishline.com in the last 2 months. I have received each and every show within a reasonable time. More importantly, each shoe was double boxed in perfect, new, Deadstock condition. Not much more required to be considered perfect. I feel bad for the people who have had a bad experience as I receive top notch service every time. I even get responses from customer service in less than a day every time I need them to credit my account for in-store purchases."
"Third day, still waiting for order to ship. I have experienced this kind of service from ebay which is ok as it's is someone sending it from their house. Not real impressive for a business of this size. I have to admit I was leary of ordering from them as I have been in several of their stores and the customer service is beyond bad. On my last visit when we handed a pair of shoes back that my son wasn't going to get the sales lady said nothing, rolled her eyes and turned around. On previous visits to another store I had to go beg the manager for someone to help. Clearly this business is poorly managed so buyer beware."
"I AM SOOOOOOOOOOOOOOOOOOOOO UPSET I ORDERED 2 PAIRS OF JORDANS FOR MY SON FEB 24, 2013 AND TILL THIS DAY MARCH 13, 2013 HAVE NOT RECIEVED THEM I AM LOCATED IN HAWAII. IM SOO UPSET I TALKED TO 3 DIFFERENT PEOPLE AND THEY REPLACED THE ORDER. THE LAST PERSON STATED THAT THEY MIGHT NOT HAVE A PAIR ANYMORE IM SOO UPSET I CALLED CUSTOMER SERVICE AND THEY PUT ME ON HOLD FOR 40 MIN."
"I bought an item in November from their website. They sent me the wrong item completely. I shipped back the item, at their expense and they promised they would overnight me my item the same day. 3 months later I have nothing. I call them and ask them and they say "Oh it looks like it went to the warehouse but they never actually fulfilled your item. We don't have it in stock anymore. We can give you a refund." So they held my money for 3 months and didn't even offer to give me a discount, a coupon, or a similar item. They just said "sorry. Tough luck." Thanks a lot. I'll be sure to never buy from you again."
"I will never order from this store ever again I SWEAR!!!! They are pain in a butt. I ordered a reebok size 7 running shoes for women and then I got a freakin green NIKE Men's shoes size 10 that belongs to other person. I sent them an email coz when I called the customer service line, i was on hold for almost 30 minutes already, I got an answer after 2 days telling me that my shoes were sent thru overnight shipping already and they gave me a prepaid label from UPS to return the wrong item that I got, I got the tracking number so I can see if they'll get the item that I sent back. it's been 4 days and until now I don't have my order yet. I called them again and they said it's on it's way now and gave me a UPS tracking number, ONLY to find out that the tracking number that they just gave me is the same with the tracking number to return the wrong item. See how stupid they are? unfortunately, they lost one customer and I will tell all my friends and families not to purchase anything from them ever, this store is totally messed up! really awful service they have!"
"I ordered some shoes online and they were scheduled for today. I waited all day for any updates about my shoes. When I tracked my shoes I see that they were returned to the postal service( as requested by the sender). So I called the finish line customer service, and they had me online for like 20 minutes because the guy has forgotten how to log in on the tracking thing. When he finally logged, he told me that effectively my shoes were returned to the sender but they can't do nothing, plus they don't know why that happened. By the time he told me that, the postal service was close. Now I have to wait until tomorrow to try to solve that for myself because the company Can do NOTHING."
"I will NEVER order from this store again. I ordered my boyfriend a pair of shoes on line that clearly said they were in stock. I got a tracking number and they even called to confirm my order. 3 days later I get a cancellation email saying that they had to cancel my order because the shoes wernt in stock! I call them the next day and I ask the customer service woman if they have the next size up and she said they did. I place another order and once again I am given a tracking number and they call and make sure the order was okay. Then I get ANOTHER cancellation email because it was not in stock! So now I'm out $350 because Finish Line doesn't know how to notify someone if something isn't in stock!"
"Odered a hoodie & sweat pant set 11/19/2012, did not receive merchandize until 11/29/2012, pants damaged by anti-shoplifting device, asked for a replacement 11/30/2012 & was told that return label & replacement will be sent within 3 days. All communicatons there after went unanswered until 12/18/2012 AFTER I filed for disput with PayPal. Damaged pants returned via UPS & again no further reply form several attempt to communicate with CS."
"Worst customer service ever. Placed an order on 12-26 , to be picked up in my local store. The confirmation email said the order would be ready in 2 hours. The next day I called the store to see what was going on and they told me the order had been cancelled because it could only be partially filled. And there was nothing they could do about it at the store and for me to contact customer service... Today is my 3rd day on hold( one time waited 40 minutes)! And yet to speak to a live person. Will NOT be shopping here again! "
"I ordered a hoodie from them in our local store on 12/10 and they said it was in stock and I would receive it in 3-5 days. Well, this is 12/22 and it still says processing.I got ahold of someone on the 17th and he said it got shipped out but couldn't give me a tracking number. I have made several attempts in the past few days to get through but no luck from having to hang up after an hour or so of waiting. My phone has went dead 2 times trying to get through. I have even emailed them several times with no return emails. I have called my local store and they said there was nothing they could do. My son will now be without a present on Christmas morning because of them. They don't care and I will never ever buy from them again!!!!!!!! They don't even deserve a one star. Everybody needs to go to bbb.org and file a complaint and maybe something will get done or even them closed down. Use the Indiana address."
"I placed an order for 4 sweatshirts on December 12th. The order stated that all were in stock. I received the first one a few days later (not bad), the second one a week later (still not bad), the remaining two show to be "processing." These were stated to arrive prior to December 24th. It is December 20th and since they still show "processing" I am pretty sure they will not arrive (which leaves me scrambling for two Christmas gifts). I have called six different times and wind up hanging up after an hour or so on hold. I have sent four seperate e-mails beginning five days ago, all of which have not been replied to. This has to be the WORST on-line experience I have ever had in regards to customer service. I thought FL was a large company and would have adequate staff to field phone calls and customer e-mails. After reading some of the other reviews, I am beginning to think that they either (A) intentionally leave you on long holds so that you will get frustrated and hang up or (B) EVERYONE has a complaint that orders from this company... both scenarios are troubling. I will never order from this company and I will be spreading the word as much as I can to my friends, family and internet outlets."
"The absolute worst customer service that I have EVER received. I ordered my daughter a pair of tennis shoes on 12/01/2012. I received someone elses order in the mail. I immediately called them. I was finally able to speak to somebody after waiting on the phone for 57 minutes. They said they would have ups pick the wrong order up in three days and ship my corrected order out. I waited 10 days.. nothing. I called back (waited another 45 minutes this time). This time they said they still hadnt shipped out but would soon. I gave them another 8 days.... still nothing. I called tonight and only waited 49 minutes this time. They said they shipped but didnt have a tracking number for me. wierd huh? I wont expect to receive them by christmas like they promised 19 days ago to do. This company will never get my business again. "
"I placed an order online with Finish Line on 12/13, huge mistake. I ordered 2 items that I was guaranteed to receive by Christman.They showed they shipped 1 item on the 16th that I received today, 12/19. The other item showed "processing". I have sent 3 different emails as to when my other item would ship, still have yet to receive an email back. I have called numerous times and waited on hold for at least an hour and I would finally have to hang up. So, tonight, very worried that this item for my sons Christmas would not arrive on-time for the holiday waited on hold for over an hour. Finally, a sales rep answered, not friendly at all and explained they were in stock, somewhere, but where they initially went to ship them from there was no stock!!! WTH, so they don't find where they are in stock and ship them from there I asked her, she said she was unsure, wow. I then asked to speak to a manger and she told me there was not a manager, really??? I explained it was not her fault but this was ridiculous, so she put me through to a managers voice mail which I am sure I will not receive a return call from. The majority of my purchases for Christmas were done on-line this year and this is the only issue I have had. Finish Lines customer service is the absolute worst I have ever dealt with. Order from Champs if you are going to order on-line, their customer service was above and beyond!!! And to top it off, the coupons they had sent me in the mail were not able to be used on the items I purchased, smh, never again!!!!"
"ordered a henley shirt from finish line thru brads deals. received it promptly. it was about half correct in construction. rather than mess with customer service and shipping back, the shirt will be used for washing the car. lesson learned. will check this site before ordering anything."
"NEVER again. Ordered over 200 $ worth of products. One sweatshirt came with a hole the size of a 50 cent piece right on the very center in the front --so obvious. So I called customer service and was on hold for get this -54 mins!!!! Then I finally after this time frame of having another sweatshirt sent ended up for another 35 mins to get my info and beg to have another one sent in time for Xmas.Weeks before Xmas by the way. The rep also was suppose to send a pre paid pick up slip for the defective one ::: this never came. Also to add to that that the very same afternoon got an email saying one of my purchases were now out of stock so Irritating -- previously I got an email saying all was good with all my Jackets/ sweatshirts: 200 $ worth of stuff. Then needed to call again and experienced another long unacceptable hold time and no explanation for selling something charging my card and then having a hard time getting my money back if you can believe that !!!! Just awful. Don't waste your time. Customer service said oh well that happens just order something else, we cant control it -happens all the time. OMG. So basically if you see something you like from this site move on because you will order it have your credit card charged and get a confirmation number all is good and never get the product w Then wait on hold and not be able to get your money back Complete crap Normally I don't write reviews but really you can get these products anywhere don't waste your time. "
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