Health, Fitness, Beauty
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"I used to think this company was pretty good, sending me what I ordered. The last two times have been different. Starting with the previous order, I ordered 1/8" inch thick carbon filter media. The actual thickness was about half of that, with it taking four layers of the stuff to add up to the 1/4" thick filter I had gotten previously. The quality of the filtration was poor, but I just figured I would not order that product again.Okay, so this time I get this great 15% off coupon with free shipping. I use it to order 1/4" carbon media just as I used to do. In the past there were no problems, the shipping was free and the product was good. This time, despite my checkout cart showing free shipping, I was emailed by Brenda saying that UPS shipping would be $12.99, and requesting approval to continue. I replied politely, to the effect that I had used a coupon code that offered free shipping. She replied that my item was F.O.B., and that I had not read the fine print. I replied that the fine print gave their company discretion as to whether shipping was free, and that in the past it was free for that identical order and using a similar coupon. I requested that the free shipping be applied and to appeal Brenda's decision. Well, the offer window has come and gone with absolutely no reply from Brenda. That is rude. Ignoring their customers reasonable requests is not something that would make me recommend this company. I will look elsewhere next time.Edit 4/16/13: Well, the company came through without any further contact on my part. It took a little over a week, but Cora got back to me and agreed that my particular order should reasonably qualify for free shipping. So now I am happy again, and think the product I ordered is a good one. I will change my rating to four stars, with one marked off because the 1/8" filter that I had ordered the one time stacked up to be 1/16", but as I said, I just won't order that one again."
"I have done business with Filters-Now for years. All of my orders have been of high quality and great prices. I try and order during a sale and get free shipping along with a discount. When you order they send periodic emails with sale offers. I would and have recommended this retailer to my friends and family and will continue to order from this company. I've never had a problem where I needed to contact their customer service dept, however I'm sure they would be fair with me. I have emailed them a few times to ask general product questions and all my emails were responded to in a timely and professional manner. Another good source for coupon codes for this retailer is retailmenot.com Happy Shopping!"
"This company is a JOKE! Do NOT do business with this company! And their company Facebook page is a joke too. They keep it so you can't write negative comments on their page. Funny how they have all this money to give their employees free iPads, but they won't refund you when their own product is wrong! I needed a wrench to unscrew the 20-inch Big Blue filter housing that I have. The description for their wrench clearly stated, "for the 20-inch Big Blue Housings." When I got the product a week later, it was not the right size they had described. This particular wrench only go up half way on the filter housing, it needs to go all the way to the top where it's screwed in. I called the company phone number and their representative was UNhelpful. She said I'm going to have to pay for shipping to send it back and all I can get is store credit. I told her I bought this product off of Amazon.com (placed there by their own company), I said the description is correct but the product received is not. She responded saying, "I don't know what products we place on Amazon." WHAT? Are you kidding me?! You don't know what your own company is selling on Amazon?! Even on Amazon, they put their company motto as "Your Satisfaction Is Our Reward." Also, their own company website states "Satisfaction Guaranteed," and it went on to say, "If any Filters-NOW product does not meet your complete satisfaction, return the product for a full refund." I was not given a refund, I was only promise a store credit if and when I return the product...at my own expense. What a bunch of BS! This is why American companies are falling to the wayside. With customer service like this and an "I-don't-care" attitude like this, you will lose businesses left and right! DO NOT, DO NOT, DO NOT BUY ANYTHING FROM THIS COMPANY!Post Script: So I went ahead and used the wrench anyway to see if I can loosen the filter housing. Pieces of the plastic from the wrench started coming off! And then it broke in the middle of it. Because it's made of cheap thin plastic. I will eat the lost and not have to deal with this company again!"
"I placed an order with them got the shipment the filters were the wrong size, called them they said to ship them back to store at my dime it cost me $30.30 to ship the filters back. I got a call from them that they were damaged in shipment I had to call UPS to file a claim. I did that I get an email from UPS saying the reason they were damaged was they were not packaged to their specs, 2" of space around the filters with padding. The filters are packed into the boxes so tight that when you try to pull them out create a vacuum suction holding them back. UPS sends me another email saying they are charging me $12.78 to ship them back to me now it has cost me over $42.00 for the shipping. I got them filters today and pull the filters out and they are not damaged I called them and they had me take pictures of the filters and the shipping label. This will be the last time I will do business with them after this cluster ____."
"Beware! This seller does not sell original manufacturer's products! They sell cheaply made imitations. If you try to return the merchandise, you will end up paying for shipping both ways, because they will refuse to refund you shipping to you or give you a return label. DECEPTIVE SELLER!"
"After searching the web this site came out the best for price. Better than Amazon which I use constantly Once I placed the order the shipment went out the next day... I got the package of filters in three days. I will use them again."
"Used twice!! Both times the shipping was very fast. Their pricing is unbeatable. I called to ask a question once once and experienced excellent professional customer service. They offer reminder services and quick on line refills of the last order. This company is a keeper."
"I don't normally take the time to do seller ratings but this company is top-notch and deserves recommendation. I've used them twice and both times my filters have arrived quickly and were well-priced. The last order had a problem but when I reported it, the company rectified it immediately and to my full satisfaction. I wouldn't hesitate ordering from them again."
"I bought some air filters for my gas furnace. Where I live there was only one company selling them at $100 a piece.For 4 filters, it cost me quite a lot for shipping ($59) because I am in Canada but still, I got four filters for about 40% more than one filter here, plus I did not pay any taxes on it in Canada (13%), so I saved even more. I had to confirm by e-mail before they sent the packages because the shipping to Canada cannot be calculated from their website.The items took two weeks to arrive, which is relatively good for an item this size. The filters come in bags that you can seal so that you can throw away your old filter without spreading dust all around the house.Overall, shipping was expensive, but reasonable, can't complain, and the website never specified they were generic filters, but I kind of expected that because of the low price. The filters, when I compare them with the OEM, look exactly the same quality and fit perfectly.I strongly recommend this website for canadian customers, until a canadian company can compete with them (and therefore save us shipping costs)."
"Order came in just a few days after the order was placed. Got a good price plus free shipping!. No damage. "
"Two orders, arrived ok. Packing material is still rather minimal though, despite my request for good packing around the filter edges."
"Item arrived as ordered and shipped the next business day after placing order. Will order from again. Filter was $90 cheaper than elsewhere and was one of two places that carried the discontinued filter that I needed."
"I've been ordering here since 2001. Never had a problem ordering filters (3M) and humidifier pads (for Aprilare). Free shipping on 6 pack of filters is the best."
"Ordered Filtrete filters made by 3M. Ordering was easy, and the shipping charges were visible (and reasonable). I got the order in a few days, and it is exactly what I ordered. I will shop here from now on."
"placed order on the 9th, received my order on the 11th. very pleased!"
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