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    • Address: 9909 Topanga Cyn, Suite 205 Chatsworth, CA 91311
    • Contact: support@fillserv.com
    • Phone: (866) 860-3344
    • Customer Support: (866) 860-3344
    • Business Hours: Monday - Friday 9 am - 5 pm PST Closed weekends and all legal holidays
    • Fax: (810) 592-0789

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

19 Customer Reviews

Rating 10/10
5/5
modified review posted

"Very good experience. Fast shipping. I’ll be buying more cartridges very soon."



Rating 10/10
5/5
modified review posted

"I ordered Edible printer bundle. I love the product and service is great!"


Rating 2/10
1/5
modified review posted

"Do not order from this company! I order thousands of dollars of merchandise on-line each year. This is the first company that I have actually complained about. I placed an order for a printer that was going to be a Christmas gift on 12/2/11. I found out later that someone else had already bought the same gift. I called Fillserv and told them to cancel. They said that UPS already had it and that I could not cancel. Fair enough, the day I got it I mailed it back to Fillserv paying $50.00 to send it back.

Their return policy was very restrictive about original packaging and other technical issues. It looked like to me they hate to give refunds. It was filled with reasons why you won’t get a refund. It gave me a bad feeling. Therefore, I was afraid to even open the package when it arrived and I actually taped the RMA paperwork to the box so that they could not try and cheat me out of a refund.

Finally, two weeks after they get it back, they claim that the ink cartridges are missing and refuse to process my refund until I send them ink cartridges. I told them I never opened the box, therefore, they either screwed up when the shipped it to me by forgetting to include the ink or screwed up when they received it back by losing the ink. They refused to give me a full refund. I had to contest the charge with Visa.
"


Rating 2/10
1/5
modified review posted

"Do NOT order ANYTHING from this company!! This was by far the WORST experience EVER! So I finally decided to order an edible printer for my cake business. I placed the order on November 26th 2011. The order confirmation said it would take 3-5 business days to receive. On Dec 8th (almost 2 weeks later) I received an email from fillserv saying that they apologize for the delay but that their computers were down and that they would be processing my order right away and that I should receive the printer within the next few days. When I hadn't received anything after a week, I decided to call to find out what the problem was. 2 phone calls and 2 emails later I finally got a call back on Dec 15th saying that they apologize but that the printer was back ordered. They had no explanation when I was asking why they didn't tell me that from the beginning instead of making me wait all this time for a printer that was never going to make it to me. So when I spoke to the rep on the 15th she said that her warehouse said they would be shipping it out to me the following day priority and that I should have it within the next couple of days. Here we are on Dec 20th and my online account status still says "Processing". I called yet again and left a message on their stupid machine, because God Forbid they have someone answer the phone... I received a phone call back from the same rep apologizing yet AGAIN only this time she said that the item was still back ordered and that they would be refunding my money. Apparently I am not the only one, she said that there were many people who also ordered that same printer that would not be receiving it. Fillserv is the absolute worst company I have ever dealt with in my entire life. Do yourself a favor and pay the extra money with another company because the cheap price is not worth the time or the headache. "


Rating 2/10
1/5
modified review posted

"WORST COMPANY! DO NOT ORDER FROM THESE PEOPLE UNLESS YOU ENJOY A GOOD HEADACHES.
Ordered a toner cartridge and the one they sent does not match what I ordered. Sid they would issue a return tag, and nothing. I did a dispute with Amex and they said they never received the return. Had to call Amex again to get my money back.
"


Rating 2/10
1/5
modified review posted

"Would NOT reccommend Fillserv. I purchased the color and black ink May 29, 2022 thinking that it would work in my HP2575. The first time I replaced the black ink it worked fine. I do not do a lot of printing. I replaced the ink in the color cartridge and the color was faded out. This was in Augus,t I called and they did reply by email. Did everything they instructed to try to fix the problem. Did not work. Called them again. Same thing - did everything they suggested, still didn't work. In October, I asked for new cartridges or money back three times. No reply. Out the money and have ink I can't use. INK DOES NOT WORK IN HP'S."


Rating 2/10
1/5
modified review posted

"I should start off by saying that after working all day with emails back and forth (9:45-6:30pm), and no phone responses to my 3 calls that the order (in unshipped status) showed up when I checked the status at 7:00 PM as cancelled, which was what I was requesting and the $ were credited back to my card, especially since I had a dispute logged with my credit card company already, which helped, I guess. In the cos mind they no doubt felt they did me a huge favor so maybe online service levels today are different than the old ways. I was essentially begging all day that the order that was in an unshipped status be cancelled so here is what was felt before this resolution....one could see it differently if generally not concerned or with a similar service idea.

If it doesn't say whether dye based or pigment and is on the list of inks for your printer, you might see inks that are labeled for instance just BE for black Epson, etc, not saying whether pigment or dye based and some could be dye based, it seems. You might see the spyder web end of the ink business-improper info given to customers and no proper labeling in the product description... this is really buyer beware- kind of like needing to request a better closer, really good item picture and description of the item on E-Bay- if it is all dye based when they don't say what it is and they list dye based products under a pigment based printer, they should have a buyer beware disclaimer saying if unlabeled e-mail us or assume it is dye based and make sure they list the right pigment ink for those printers that take it and not list the wrong dye based ink on the same list for any printers that are supposed to be pigment based. I would guess there is some ink that ended up sitting on shelves and $ wasted here. We need proper service, today. Many competitors list all the printer models next to the description and in the same description state whether dye or pigment based. Of course we should all know right? They told me the Epson liter bulk ink would work in my Epson 840 printer-"I see here that it will work in the Epson 840" . I thought about it more and said your larger bottles are not labeled as to whether they are dye or pigment base and I need pigment based,
They said we processed within 40 min and it is dye based ink.
I checked with two competitors who said it would not print on photo paper well and might end up clogging the printheads as the printer is supposed to run pigment based ink only.
The product description for the 1 liter black epson ink does not say whether it is pigment or dye based.
They seem to be trying to quick fill it and even though they said and it showed as not shipped- I checked status- and they said they didn't want to "call the supervisor and stop the line"-They would rather have you go thru their lengthy four week return process to get the $ back less return shipping. Could you get any service on the return or get any calls answered or emails answered? They need to label all their products not just some. Whatever happened to a vendor who is trained and helpful that you can trust? Proper product labeling not here!
When you click Epson the larger bottles that alot of people need are there unlabled as BE for Black Epson, the dye based they label BED- the d for Dye based. No one can tell what this ink is and I asked and was told it was listed for the Epson 840. They better not try to ship this or tell me gee we already shipped it so sorry ha ha. They know it is the wrong product for my printer and the order should be cancelled.
Should it be Fill, but definitely not serve? If you go thru the process most would and go thru the model and printer make list- you get a web page of all dye based ink aparently because it isn't labled and that is what you pick from for your Epson 840- a list of all dye based ink which will not work, only when you click on the Epson Printers Box do you see some dye, some pigment and some unlabled- the larger bottles are all unlabled. They have time to stop this and do a better job on product descriptions on their web site and on taking care of their customers. Do not believe that they do not know all of this for one minute, but who would try to take the Kaizen approach of each day making some small improvements to make it a better experience for customers? As you get older, you hope to get better service and info and the CYA and corporate bs is something you are long tired of. BLAH BLAH BLAH.
Was it good proper service-yes or no. Did it bring the customer back happy- yes or no
I am sure many have had good luck and bigger volume cos might have a different perspective- if they sent out a spec sheet and had the company sign off that the product met that spec.
I did finally get taken care of, but can't say it was one of my better service experiences. Depends on if you usually run into this or don't as to it all.

Bob's printing service
"


Rating 10/10
5/5
modified review posted

"I would not hesitate to purchase from Fillserv again. The order came very quickly as it was shipped within a day. Product worked perfectly and had easy to follow instructions. This saved me a pile of money over purchasing new/refurbished color cartridges for my Dell 3110cn color laser printer.

Will definitely be returning to this company in the near future!
"


Rating 2/10
1/5
modified review posted

"The order was processed fairly quickly, though it still took a few days to get here even though it was shipped USPS from less than 100 miles away.

The product did not function as advertised.

When I first alerted them on a Friday afternoon/evening the reply did not come until Monday, to be expected. I followed up with their questions and asked a couple more, which they replied to promptly.

After following their advice the performance was no better, 3-400 pages later, still pale color output. I informed them that this was not acceptable, and that was two weeks ago. I have yet to have a reply. They have gone from prompt replies to no replies. Not an offer for replacement, or offer of RMA, nothing.

After two reminders sent during that two week period I used their contact form several times this morning and finally got some kind of reply, and a second saying that it had been escalated to a supervisor but they had not done anything yet.

..and that was early in the day Friday, and here it is close of business, still nothing.

I have refilled plenty of toner cartridges over the years. This is nothing new. I have, however, not done Brother printers before. It's nothing new, from the directions, and appearance.

The black toner works better than the color, though not as good as the original was. The three colors are all equally as poor and pale. The printer output was flawless until it "ran out" and indicated replacement cartridges were required. These cartridges are the first time refill for each of them.

At this point, store credit is not even acceptable because there's no way in hell I'll even buy ink from them. Not with this attitude.
"

+ Read user comments

Rating 10/10
5/5
modified review posted

"I've ordered from Fillserv several times both for my business and personal printers. I have never been disappointed. You can get a good idea about the company by having to experience their customer service, which is exemplary. They fixed the one and only problem I've ever had with them in a very timely manner. Also, they have great prices and cheap shipping. Highly recommended."


Rating 10/10
5/5
modified review posted

"No complaints - fast shipping friendly customer service and the ink works! I was skeptical of unbranded inks but after a couple of years I'm a big fan. Of the different sites I've ordered from, I find Fillserv the easiest to work with."


Rating 4/10
2/5
modified review posted

"Please avoid this retailer at all cost. I was looking to buy a chip resetter for my canon printer and I place an order on April 28, 2010 ten days later there is no update on my order status, according to them it is still being "Processed." I have tried calling numerous times but they always seem to be busy, goes directly to voicemail. I also email twice but i didn't get a response, just a confirmation they "received my inquiry." The prices might be cheap but service is the worst I have seen. PLEASE AVOID AT ALL COST!

Edit: After posting this negative review I received an email from them in less than 24hours and they apologized because my order was back ordered. So it took about 12 days to know that the order was back ordered. Thank you fillserv at least you guys responded =)
"

modified review This review was modified by vallejoboy on May 10 2010 06:31:31 PM

Rating 4/10
2/5
modified review posted

"I placed an order and half an hour later I wanted to cancel and was told I couldn't.
I waited for the order to be delivered and paid $10.37 to send it back unopened. Then you weren't very prompt about the
refund and when you did do it the refund wasn't what I had paid $95.50, but $86.55. So it cost me $19.32 for a transaction
that couldn't be canceled.
"


Rating 2/10
1/5
modified review posted

"Brother MFC-9840CDW cartridge toners received and refilled according to instructions. I Sent 7 e-mails for support and they promised to call me twice but did not. Wasted one week and a lot of time without satisfaction. Wayne"


Rating 10/10
5/5
modified review posted

"I ordered a Smartchip for my Samsung laser printer. It arrived fast and works great. They kept me updated on my order with adequate e-mails. I will order again from them without worry. Thanks Fillserv!

Greg
"


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