Fenix Store Reviews - fenix-store.com/ Ratings at ResellerRatings

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fenix-store.com/

Tools & Machinery

Rating 10.00/10 10 reviews

10.00/100
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All Customer Reviews (10)


Rating 10/10 5/5
modified review posted Dec-31-2009

"This is one, along with her sister store 4Sevens, of the most trustworthy flashlights sites for intn'l buyers like me where you can buy at with absolute confidence. They ship all orders for free, not like others well known dealers charging exorbitant fees, and even offer a low insurance fee for a safer shipping. Their products are great, top quality, and their customer service is very fast and considerate and the most important: it works!. If you have a problem they'll do their best to solve it. They deserve a 10. I'll keep on buying there. "

Rating 10/10 5/5
modified review posted Dec-03-2009

"I have made two purchases from this store recently. Both times, the item was advertised accurately & well, the order form was well laid out & shipping was very prompt (& free). I will definitely shop here again."

Rating 10/10 5/5
modified review posted Jun-12-2009

"I have bought several flashlights and related accessories like rechargeable batteries from the Fenix Store and its sister site, 4Sevens, over the past year. They offer a great choice of quality products and their service is impeccable.
I like to judge a store by the way they act when something goes wrong. Back in January, I bought a Zebralight flashlight from the Fenix Store and took it on a long trip abroad with me. After about a week, the user interface started to act up so I contacted their customer service. I was told to send the flashlight back to them immediately for warranty repair or exchange. the problem was that I was outside of the country and did not want to spend almost 20% of the price of the item just to ship it back. Somebody from their customer support contacted me and asked me when I could send it back from within the States, and when I said May he just said "OK, send it back when you can and we will take care of it".
So I sent it back upon my return and they gave me great feedback: they notified me when they received, then when they identified the problem and finally when they had issued me a new flashlight as a replacement and were shipping it out straight away. All in all, the whole process lasted less than 10 days and i received a brand new flashlight (which I have been using for a month without any problems).
I wish all online stores had such an outstanding service."

Rating 10/10 5/5
modified review posted Jan-01-2009
ResellerRatings.com TOP REVIEWER!

"I love this store. Product descriptions are comprehensive and accurate. Fair prices. Customer service is great (received an e-mail response to my question in a few hours). Order shipped same business day, and arrived well packaged and in perfect condition. These people are great to deal with, and I look forward to buying from them again."

Rating 10/10 5/5
modified review posted Dec-21-2008

"Excellent customer service. They responded to my emails and phone calls promptly. Debbie helped me navigate through the site and mailed my shipment out the same day. I will definitely buy from them again."

Rating 10/10 5/5
modified review posted Jul-17-2008

"Hey, you guys are the best, I am a happy customer for everything Fenix. You guys already won my support as a customer w/ the Premium P3D but now w/ my newly purchased TK11, AWESOME!!! Bunch of thanks and keep up with the amazing services, prices, and products!!! And worldwide free shipping sure is a big plus!!! Thanks again guys!!!"

Rating 10/10 5/5
modified review posted Mar-06-2008

"Order went very easy, extremely fast, and product shipped and arrived sooner than expected. Product works as advertised and I am quite happy. Would recommend both product and store to friends looking for a premium flashlight."

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NY/NJ
Rating 10/10 5/5
modified review posted Dec-29-2007

"A very smooth and easy experience. Order confirm email shortly after placing the order, then another email with details of the item shipping. I would and will be buying from them again."

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Indiana
Rating 10/10 5/5
modified review posted Nov-05-2007
ResellerRatings.com TOP REVIEWER!

"This is a great place to order from for Fenix flashlights. Their prices are pretty good and they offer free shipping worldwide. I think their website could use an overhall, but other than that they're a great company.

I made two orders, one on a Tuesday night and another one the next night. The first order shipped on Wednesday and the 2nd one shipped on Thursday. Both of them arrived at the same time via USPS First Class on Saturday. Everything was just as described and I am extremely satisfied."

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Nashville, TN
Rating 10/10 5/5
modified review posted Oct-08-2007

"What can I say? These guys are simply awesome. They were quick to respond to my questions and concerns both before and after ordering. David had no problem spending several minutes patiently answering questions that I'm sure he gets several times a day. Service has absolutely been top notch. I can't say enough what a great experience it was. I guess the highest praise i can give them is that I will DEFINITELY be ordering from these guys again, no question about it."

 
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