Fast Growing Trees Reviews - fast-growing-trees.com Ratings at ResellerRatings

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fast-growing-trees.com

Home & Garden

Rating 8.40/10 185 reviews

8.40/100
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All Customer Reviews (185)


Rating 10/10 5/5
modified review posted Jun-11-2013

"I am quit satisfied with this seller. There was a problem with one item and they replaced it immediately."

Rating 4/10 2/5
modified review posted May-31-2013

"Ordered 3 trees with tree guarantees at additional cost, when the order arrived there was one tree missing, one tree that was just a sprout (ordered at 3-4 ft) and one tree badly damaged. Before the order arrived I received an e-mail saying that they were embarrassed about having to send me the sprout and they gave a $4 store credit. When I asked about the missing tree after the order arrived, they sent an e-mail saying they were out of the tree but would give me store credit for the tree. So I guess I just eat the cost of the tree guarantee? and if I would not have said anything would they even have cared? Have not complained about the damaged tree yet as the instructions say that the tree will snap back but with chunks of the bark missing, not sure how."

Rating 2/10 1/5
modified review posted May-22-2013

"Do not use Fast Growing Trees!! Absolutely terrible service! After ordering my trees, I was told they would be shipped on May 1st...they did not ship until late May!! I called to cancel my order 4 days prior to them shipping my trees, and customer service said that because the trees were already boxed up, they could not cancel! They were supposed to ship me a 5-6ft Smoke Tree, and said that it did not reach that height, so they can go ahead and ship a shorter tree or give me a credit. I asked for a credit, and they went ahead and shipped the tree anyway! They do not respond to emails, and your wait time when on hold is absolutely ridiculous! The only good thing about them is that the customer service representatives are very polite and friendly. Overall, I'm a very dissatisfied customer and would never recommend to anyone!! I recommend Stark Bros Nursery - excellent service, very fast shipping, quality trees since 1816! They know what they're doing!
http://www.starkbros.com/"

Rating 10/10 5/5
modified review posted May-18-2013

"Feb. 20, 'Fast Growing Trees' sent me an email offering 40% off 'cold-hardy' avocado trees. The ad claimed they were cold hardy outdoors in Zone 7 (on patio). Thrilled, I ordered two.
They sent them immediately, so they arrived in a cold snap. With no room indoors, I called Customer Service and was assured they would be fine outdoors. I planted them in two large patio pots. They looked good, and even had blossoms. Temperatures were 26-46 degrees that week. I covered them at night below freezing. Long story short, only one survived the cold.
Trying to get a replacement tree has been frustrating. I have called twice, only to be told 'Our computer system is down. I will hand-input your replacement order.' But, it never comes.

Be careful. I don't feel like ordering from them ever again.

UPDATE May 26, 2013. Yesterday, I received the replacement Avocado tree. Thank you!
I am increasing my rating to Five Stars if this site will do it. .
Also, I received an Arbequina Olive Tree, which I had called about around a month ago to get information (was it really cold hardy?) and tried to order online and by phone, but I didn't think the order ever went through. Didn't get a bill or a shipping notice.
So I ordered another from a different company. It came swiftly, and has been planted it in a special container.
Is this a gift? If so, thank you! It will be planted and appreciated. Otherwise, please send me instructions on how to return it, and please don't bill me. "

modified review reply posted May-22-2013
fastgrowingtrees's Avatar
fastgrowingtrees, Fast Growing Trees rep has responded

“Our nursery is in a zone 7 and the avocados do thrive very well here, unfortunately we cannot account for unpredictable weather. We do, however, want to make sure that you are completely satisfied with your purchase. We will have someone call you about replacing your tree.

FGT”

No Avatar
SWARTZ CREEK MI.
Rating 2/10 1/5
modified review posted May-10-2013

"TREES HAVE NOT ARRIVED! THE DATE IS 5/9/13. I DID RECEIVE MY (TREE TONE) ."

modified review reply posted May-22-2013
fastgrowingtrees's Avatar
fastgrowingtrees, Fast Growing Trees rep has responded

“Unfortunately, at the time of your order it was not safe to plant in your growing zone. Your order was held until temperatures warmed up a bit. We apologize if this was not clearly explained at the time of ordering. If you do have any additional questions or concerns, please give us a call.

FGT”

Rating 10/10 5/5
modified review posted Apr-30-2013

"What a great experience when a problem presented, Fast growing trees quickly fixed the issue with the tree and a new one was delivered the next week I will purchase from them again and refer them to family and friends Great staff and stand by what they sell. Thank you, "

Rating 10/10 5/5
modified review posted Apr-30-2013

"Quick Delivery, Well packed. I'm looking forward to seeing these privacy trees grow into a nice border for my property."

Rating 10/10 5/5
modified review posted Apr-29-2013

"I really like the way that my order was send to me and the trees are doing fine only one tree did not survive and i am just waiting for Gladys to replace it but overall great service i recomend it to everybody"

Rating 8/10 4/5
modified review posted Apr-29-2013

"My Leyland Cypress were the size I expected, the Thuja Green Giant were smaller than I expected. I ordered six of each in the 1-2 ft size. I am hoping that being in pots instead of dry roots will help so they start growing faster. I did order one Norway Spruce that came bare root, so hopefully it will spruce up and do OK (pun sort of intended)."

Rating 10/10 5/5
modified review posted Apr-29-2013

"I always get excellent service when I order trees and plants. These are the go to tree people for all your planting needs."

Rating 8/10 4/5
modified review posted Apr-26-2013

"The trees arrive packaged nicely. I ordered the 6 foot option for 2 of the trees and a 12 inch or something for the third one. Both of the 6 foot trees had a fair amount of leaves on them already. Trees looked good. Nice and straight. Not much of a root system was with the tree, I guess I was expecting a bit more there. The 12" tree I potted and put in the house as I am not sure where I want him yet. He has not even budded after almost 2 weeks. Will wait a while longer. Unfortunately after planting the 6 foot trees a frost came and damaged the existing leaves. Hopefully they will still survive. I also ordered the kit with the starter fertilizer and tree wrap. I have no real opinion on that. If the trees survive and do well I will be happy. "

Rating 10/10 5/5
modified review posted Apr-25-2013

"Delivered 4/24/13. Everything looked ok. Puzzzled to find my $36.00 tree just a stick cut down to the roots. The hydrangea looked ok."

Rating 10/10 5/5
modified review posted Apr-23-2013

"Trees were perfect!! Healthy and beautiful! Packed well for their trip too! ;) What more could a girl ask for! ;)"

Rating 10/10 5/5
modified review posted Apr-21-2013

"Tree shipped as promised, arrived in good health and packaged well. It's now enjoying a new home, good soil, and good nutrients. Should be good shade and a fragrant tree in a couple of years. "

Rating 4/10 2/5
modified review posted Apr-21-2013

"STILL WAITING!!!!!!!!! 15 DAYS NOW SINCE ORDERING!"

modified review reply posted Apr-22-2013
fastgrowingtrees's Avatar
fastgrowingtrees, Fast Growing Trees rep has responded

“Please give us a call regarding your order status. We can look into your estimated arrival time, or maybe better explain the delay.

FGT”

 
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