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Ratings Rating
Store Information Store Info
Full Rating Profile
  • Rating 7.98/10 11,671 reviews

    7.98 / 100
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    FastTech is a merchant member
    FastTech participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,875 merchant members.
  • FastTech contact information

    • Address: #703, 555 Nathan Road, Hong Kong
    • Contact: support@fasttech.com
    • Phone: +852 3615-9948
    • Customer Support: +1 (845) 262-3440
    • Business Hours: Monday to Saturday, 9:30am to 5pm (Hong Kong Time - GMT +8)
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review profile

    Product & services pricing Rating 8.83/10 8.83/10
    Chance of future purchase: Rating 7.58/10 7.58/10
    Shipping & packaging: Rating 5.62/10 5.62/10
    Customer service: Rating 6.77/10 6.77/10
    Return/Replacement policy: Rating 7.25/10 7.25/10

All 11,672 Customer Reviews

Rating 10/10
5/5
modified review posted

"I love Fasttech, great items at prices you cant find anywhere else"




Rating 2/10
1/5
modified review posted

"Very Dissatisfied order A030869626"

modified review Rep reply posted Apr-24-2014

FastTech, FastTech rep has responded

“Sorry to hear this issue. Your order was shipped on 10th March by regular airmail which takes up to 30 business days for the delivery and has no tracking support. You can verify the shipment by the snapshot of the package under your FASTTECH account. 

It is employed for orders less than $20.00 without upgrading to registered mail for about $1.00. 

Please be assured our customer service will resolve the issue for you by sending replacement or refund after all the preliminary checking has been done. 

Thank you for your understanding in this case.”


Rating 8/10
4/5
modified review posted

"I received defective product part, but they quickly were able to realize that it was a bad batch and remedied the situation by sending a replacement part. Problem is that replacement is ok not great but better. And of course that it takes so long to receive items from them not only the shipping... they have many items with an in stock date that is often not true. I am satisfied knowing this going into a purchase at their site. They do respond and try to fix the problem. "


Rating 10/10
5/5
modified review posted

"I have been purchasing items weekly from FastTech since January. FastTech's products, value and customer service has been far better than I expected and better or as good as vendors I purchase from here in the USA where I live.

I cannot say enough about how much I enjoy and appreciate the new eCig items they offer Dailey and will be a loyal customer for years to come.

Regards,
Dave Roberts
"


Rating 10/10
5/5
modified review posted

"took one month to arrive, but was worth it."


Rating 10/10
5/5
modified review posted

"FASTTECH REALLY FAST AND THE BEST CHOICE"


Rating 10/10
5/5
modified review posted

"Great prices great prices and awesome customer service"


Rating 10/10
5/5
modified review posted

"Very Satisfied...trustworthiness "


Rating 10/10
5/5
modified review posted

"good quality, good prices, Singapor post a bit slow (3 weeks)"


Rating 4/10
2/5
modified review posted

"Wrong item sent and poor communication with unacceptable timeliness and terrible grammar. You get what you pay for. "

modified review Rep reply posted Apr-24-2014

FastTech, FastTech rep has responded

“Sorry about this. We will improve on customer service communication. Due to language barrier, there may be existing some misunderstanding.

We will solve the issue after confirm with you for the item you would like to exchange.

Thank you for your understanding in this case.”


Rating 6/10
3/5
modified review posted

"Great products, extremely slow shipping"

modified review Rep reply posted Apr-24-2014

FastTech, FastTech rep has responded

“Sorry to hear this issue.

The order was placed on 7th March with some of the items in the order listed as ship in 3 business days. The order was shipped on 14th March by Singapore Post and was delivered on 1st April, 18 days after the shipment as per tracking. The delivery time by Singapore Post is advertised as 10 to 14 business days (about 15 to 20 days).

This shipping is absolutely free at FastTech for orders no less than $20.00. FastTech provide alternative shipping service such as DHL at customer's own cost based on the actual charging rate.

Thanks for your understanding in this case.”


Rating 2/10
1/5
modified review posted

"Had 3 different shipments and only received 1 so far which took over a month after I placed the order. The 2nd one was en route since the 18th of march and I still have not received the package. Per fasttech, they will reasearch and file a lost package claim and will take about 2 months to resolve. The third one has been flagged as shipped march 22 but no tracking available. I am guessing theyve lost it as well.
Terrible horrible company to buy from. Not worth the aggrevation for saving a few $'s.
I absolutely will never get anything from them again nor would I recommended anybody to use this comapny. Nothing good to say!
"

modified review Rep reply posted Apr-24-2014

FastTech, FastTech rep has responded

“Sorry to hear this issue. For the second shipment, it was Processed through USPS Sort Facility, KEARNY, NJ #### on 23rd April? we assume it will be delivered to you soon.

Please kindly understand that we hold no control over the shipping process once the package leaves our warehouse. When there is delay or stuck, we can only file for complaint case toward the post office. They will finalize the investigation within 2 months and we will refund or replace the order once the post office verify it as lost.

For the third shipment, it was shipped via regular airmail which has no tracking support. This shipping takes up to 30 business days for delivery as displayed in check out.

It is absolutely free and employed for orders less than $20.00 without upgrading to registered mail for about $1.00. 

Please open a ticket for the issue and be assured we will send replacement or refund after all the preliminary checking has been done.

Thank you for your understanding.”


Rating 8/10
4/5
modified review posted

"it took awhile to get here but atleast it got here"


Rating 4/10
2/5
modified review posted

"Receipt if my ordered items was extremely long, tracking wasn't available for over two weeks after I ordered"

modified review Rep reply posted Apr-24-2014

FastTech, FastTech rep has responded

“Sorry to hear this issue. Your order was shipped on 18th March and tracking was available on 19th March. It was shipped via USPS first class mail packet through China post which takes 8-12 days for delivery.

As per the tracking, the item was delivered on 31st March and it takes 13 days for delivery.

This shipping is absolutely free at FastTech for orders no less than $20.00, otherwise it takes about $1.00 to upgrade.

Thank you for your understanding in this case.”


Rating 10/10
5/5
modified review posted

"Excellent! Good product, use it all the time."