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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: #703, 555 Nathan Road, Hong Kong
    • Contact: support@fasttech.com
    • Phone: +852 3615-9948
    • Customer Support: +1 (845) 262-3440
    • Business Hours: Monday to Saturday, 9:30am to 5pm (Hong Kong Time - GMT +8)
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.76/10 8.76/10
    Chance of future purchase: Rating 7.71/10 7.71/10
    Shipping & packaging: Rating 5.89/10 5.89/10
    Customer service: Rating 6.63/10 6.63/10
    Return/Replacement policy: Rating 7.26/10 7.26/10

17,725 Customer Reviews

Rating 10/10
5/5
modified review posted

"Well packed. Fast delivery. As described"


Rating 10/10
5/5
modified review posted

"I was very happy with the cords they work flawless and and very handy."


Rating 10/10
5/5
modified review posted

"Everything arrived fine, I am very pleased with Fact Tech."


Rating 10/10
5/5
modified review posted

"shipping to germany took a long time (packages arrived between 2 and 4 weeks) but the quality and pricing of the products was outstanding. "


Rating 10/10
5/5
modified review posted

"delivery takes time but you know that before you order"


Rating 2/10
1/5
modified review posted

"The product was faulty and when I reached out to customer service they offered a replacement. This means 8-10 more weeks of waiting for me for a product that costs 20$. It's an insignificant amount and I asked if they would just ship another unit as I've proved myself to be a loyal customer. They would not and instead offered a ridiculous 2$ discount. When I said as much they just copy pasted their first email with replacement unit. I don't think I want anymore to do with Fasttech. They don't care about their customers. "

modified review Rep reply posted Sep-28-2014

FastTech, FastTech rep has responded

“Thank you for your order. We are sorry that the item went defective. The item is covered under FastTech standard return policy, i.e. replacement within 6 months after shipment and refund within 45 days after delivery. You can check more details at this page: http://www.fasttech.com/pages/standard-return-policy.

As per the warranty policy, we can send replacement after the defective item is returned. We will cover up to 50% of the item's price of USD$40.00 for return postage, whichever is lower.

As you wish not to return the item, we can issue 50% refund in this case. Please refer to the ticket for more details.

Thank you for your understanding.”


Rating 10/10
5/5
modified review posted

"Very good item, very good quality, good price"


Rating 8/10
4/5
modified review posted

"Fasttech is ok. But shipping companies could do a better job."


Rating 10/10
5/5
modified review posted

"My purchases took a week to ship out and arrived within a month of placing order. The quality of the items was acceptable for the price."


Rating 6/10
3/5
modified review posted

"Ware ist bis heute 28.09.2014 noch nicht bei mir eingetroffen. Die Ware liegt seit vier Tagen beim Zoll, da die Fa Fastech versäumte, die Rechnungsdokumentation nicht auf der Verpackungsaussenseite angebracht hat. Es bedarf große Bemühungen die Ware durch den Zoll zu bringen."

modified review Rep reply posted Sep-29-2014

FastTech, FastTech rep has responded

“Sorry to hear that.

Fasttech always mark the package as low value and "gift". However, if you need a full version of document, you need to open a ticket and let our staff prepare for you.

Thanks for your understanding.”


Rating 8/10
4/5
modified review posted

"Products were all exactly as advertised. I am very pleased. Shipping has taken a while, still waiting for one product after 2 months. Overall, exceptional products and prices. I will continue to use! "


Rating 10/10
5/5
modified review posted

"Cheap and very fast delivery, vary good shipping setup.
Quick sending of goods. Very good quality.
"


Rating 10/10
5/5
modified review posted

"shipping took about 1 month (to France), but delivery time is not important to me."


Rating 8/10
4/5
modified review posted

"All is good.
Only the time to receive is too long, becuase the ship and not air post
"


Rating 8/10
4/5
modified review posted

"Hallo zusammen leider war von meiner Bestellung 2 Stück Squape einer davon defekt Lieferung dauert schon zeitweise sehr lange aber sonst bin ich sehr zufrieden liebe grüße aus Wien JÜRGEN "


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