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RatingsRating
Store InformationStore Info
Full Rating Profile
  • FastTech

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: #703, 555 Nathan Road, Hong Kong
    • Contact: support@fasttech.com
    • Phone: +852 3615-9948
    • Customer Support: +1 (845) 262-3440
    • Business Hours: Monday to Saturday, 9:30am to 5pm (Hong Kong Time - GMT +8)
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.46/10 8.46/10
    Chance of future purchase: Rating 7.31/10 7.31/10
    Shipping & packaging: Rating 5.86/10 5.86/10
    Customer service: Rating 6.64/10 6.64/10
    Return/Replacement policy: Rating 6.94/10 6.94/10

30,201 Customer Reviews

Rating 8/10
4/5
modified review posted

"There are several problems with the quality of the atomizers.
In general, it works.
"


Rating 10/10
5/5
modified review posted

"A+ from me . Good quality ."


Rating 10/10
5/5
modified review posted

"All good my the address misentered but package made it here."


Rating 10/10
5/5
modified review posted

"The best fasttest shipping"


Rating 10/10
5/5
modified review posted

"good~! thank you. it is good item."


Rating 10/10
5/5
modified review posted

"SATISFIED
EVEN SOME ITEMS WERE NOT EXACTLY WHAT ORDERED
"


Rating 8/10
4/5
modified review posted

"Excellent website with clear and concise product descriptions. (Amazon could learn a thing or two)
With amazing bargains it's hard to beat Fasttech on prices although you get what you pay for with e-cigarette clones.
Customer service overall is very good with prompt and polite response.
Dispatching orders is where fasttech drags its heels with up to two weeks wait before items are shipped then a similar wait until the item is delivered. I found tracking provided frustratingly limited info.
Taking all this into consideration I would happily use fasttech again.
"


Rating 10/10
5/5
modified review posted

"all right, I'm completely satisfied with your purchase"


Rating 6/10
3/5
modified review posted

"I paid extra for a speedy shipping and the items I purchased took two to three times as long as it said they would originally take to arrive. Also you sent me two of the same item, one of which did not work at all, the other worked fine though so it wasn't a complete loss. I just am disappointed and feel as though I didn't get my money's worth. I may end up looking elsewhere next time I need to make a similar purchase."

modified review Rep reply posted May-27-2015

FastTech, FastTech rep has responded

“Sorry about the wait.

Due to the production problem, the restocking date of some of the items is delayed for 3 days. We have shipped your order on 4/14 and it was delivered on 4/20, which is delivered within the time frame (3-8 business days for deliver typically).

For the defective product, please contact customer service for help. Most of the items sold on FastTech.com are covered by FastTech Standard Return Policy, i.e. replacement can be requested within 6 months from date of shipment and refund within 45 days from date of delivery. This item is covered by the said warranty.

Thanks for your understanding.”


Rating 10/10
5/5
modified review posted

"Fast shipping, good quality, perfect contact with the seller. Again I come back to the shop. "


Rating 10/10
5/5
modified review posted

"Fast shipping, goods as described, deal with confidence"


Rating 10/10
5/5
modified review posted

"If you will choose and buy things which is in stock, you will take it fast.
"


Rating 2/10
1/5
modified review posted

"It never delivered!!! I am very disappointed "

modified review Rep reply posted May-26-2015

FastTech, FastTech rep has responded

“Sorry for the wait.

Please note that you have selected regular airmail during checkout, which takes around 30 working days for delivery typically and has no tracking number. Fasttech offers registered mail (faster shipping time) for free for order exceed $20 or otherwise $1-2 extra cost is needed. You are suggested to use this service in order to enjoy faster and reliable shipping next time.

Please raise a support ticket since you don't receive this package at present, we will resolve this problem for you. Thank you.”


Rating 2/10
1/5
modified review posted

"I'm paid $1 more for get my purchase fast ,I'm no receive nothing ."

modified review Rep reply posted May-26-2015

FastTech, FastTech rep has responded

“Sorry to hear that.

According to the tracking report on USPS, you package (tracking #LN852855979CN) was delivered already on 4/21 at the correct address. Please contact local USPS as soon as possible since you don't receive this package. If necessary, you can also make a claim with them.

We have such a policy for such case and you can refer to page: https://support.fasttech.com/FAQ/what-happens-when-usps-reports-delivery-when-i-did

Thanks for your understanding. Hope you can receive this package soon.”


Rating 10/10
5/5
modified review posted

"Great product great price. Shipping took a month which i knew it would because it comes from china. No complaints"


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