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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: #703, 555 Nathan Road, Hong Kong
    • Contact: support@fasttech.com
    • Phone: +852 3615-9948
    • Customer Support: +1 (845) 262-3440
    • Business Hours: Monday to Saturday, 9:30am to 5pm (Hong Kong Time - GMT +8)
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.79/10 8.79/10
    Chance of future purchase: Rating 7.83/10 7.83/10
    Shipping & packaging: Rating 5.96/10 5.96/10
    Customer service: Rating 6.92/10 6.92/10
    Return/Replacement policy: Rating 7.47/10 7.47/10

16,513 Customer Reviews

Rating 10/10
5/5
modified review posted

"Delighted with my order, received quickly. Top commercial site, I recommend."


Rating 10/10
5/5
modified review posted

"Received item in perfect condition. Will order more in future"


Rating 8/10
4/5
modified review posted

"all goods excelent but should improve (decrease) the delivery time especially in the case of paid delivery (registered)"


Rating 10/10
5/5
modified review posted

"great costomer service, you guys rock"


Rating 10/10
5/5
modified review posted

"always good and quick, thx fasttech"


Rating 10/10
5/5
modified review posted

"I like to buy from you but if there would be a service in French would be very like her

sorry my bad english
"


Rating 10/10
5/5
modified review posted

"Es war maine erste Bestellun und ich bin sehr zufrieden.
Schnelle Lieferung und alles in Ordnung.
"


Rating 2/10
1/5
modified review posted

"Product was Badley machined, and came with unfitting parts. Cannot use item."

modified review Rep reply posted Aug-31-2014

FastTech, FastTech rep has responded

“Thank you for your order. We are sorry to hear that you have received a defective item. We will improve our quality control process.

The item is covered under FastTech standard return policy, i.e. replacement within 6 months after shipment and refund within 45 days after delivery. You can check more details at this page: http://www.fasttech.com/pages/standard-return-policy.

Please kindly open a ticket at support@fasttech.com and we will solve the issue as per the warranty policy. We have a return facility in Miami and it would take about 3-5 days for delivery. Once the defective item is returned, we will ship replacement or issued refund as per the warranty policy.

Thank you for your understanding in this case.”


Rating 4/10
2/5
modified review posted

"The product I ordered didn't work. I had to send it back"

modified review Rep reply posted Sep-01-2014

FastTech, FastTech rep has responded

“We are sorry about your experience. Fasttech ensure all the product are shipped in good quality, However, some of the item may be damaged during the shipping and it caused a DOA. Fasttech has a policy for returning the defective product and for the US customer, we has a facilities in Miami for returning.

Feel free to contact us when you questions, we are always here to help.”


Rating 10/10
5/5
modified review posted

"They sell Chinese crap at great prices. Your just cutting out the middle man(Walmart). Takes a while for your order to arrive but the savings are worth it. If your into ecigs this is the place to go. "


Rating 2/10
1/5
modified review posted

"Ordered returned and cancelled because they chose wrong shipping method"

modified review Rep reply posted Aug-31-2014

FastTech, FastTech rep has responded

“Thank you for your order. We are sorry to hear this issue. As there is no order number provided, we can't look up things specifically for you.

If the post office changes their shipping regulation over external battery after your order was placed and shipped without notifying us timely, this could happens.

We will improve on this part. Thank you for your understanding.”


Rating 8/10
4/5
modified review posted

"The only reason I give this site a 4/5 is shipping. Sometimes its good, other times its a couple months and the tracking hasn't updated in a few weeks. Other than that they have excellent products and super cheap prices"


Rating 10/10
5/5
modified review posted

"excellent products and brilliant service all round.thanks again,steve clews"


Rating 10/10
5/5
modified review posted

"Good service, quick shipping."


Rating 10/10
5/5
modified review posted

"love, love, love FastTech-great service, lots of choice-fast delivery even to Australia. Thanks FastTech!!!!!"


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