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"I was wary at first but since my order was relatively small ($600) I decided to try them out. I live in California and their prices were cheaper than my local store. My salesperson (megan) took care of me from start to finish. She made sure I understood their terms and she even made me measure the tile to ensure I was ordering the right sku#. I also got a call from another department the day after to explain to me their terms and gave me the freight company information and tracking number. I called the freight company and schedule my delivery and received it in the agreed time. I also applied for their cash back rebates and I usually don't have faith on ever receiving a rebate but to my surprise I got a check from them today! I would buy from them again."
"I was quite concerned about ordering from FastFloors after reading all the negative reviews online. Still, the price for tiles was one third of what I would pay at Daltile store, so I decided to order. I submitted an order online and right away followed up by phone call to make sure my order gets processed. Representative on the phone checked on my order and said that it will be processed after they confirm tile availability. After two days I got my order confirmation. After two weeks I received an email notification that my tiles were being delivered by Estes Express - trucking company - and I was supposed to contact them to arrange delivery details. I did so, and we scheduled the date, but they (trucking company) did not want to provide exact time so my wife ended up waiting all day at home. Truck driver called at 9:30PM and asked if we can reschedule for the next day. Next day around 6PM truck showed up - and delivered a crate full of completely broken tiles! Obviously, after waiting for four weeks I was frustrated and did not accept the delivery (there was nothing really to accept). When I called Fast Floors next day, they were very helpful and apologetic (even though it was not their fault). The claim department manager was professional and polite. To make the story short, I got replacement tiles in three weeks, still three boxes were broken, so I got those replaced in on two weeks. Overall, fastfloors.com delivered on what they promised and on time. The issues I had were with trucking company, since they damaged the tiles first time, and their drivers are very unreliable. Fastfloors.com staff was always polite and helpful. Bottom line is that I saved about 50% buying from fastfloors.com, but spent muck more time that if I was buying locally. I think it was absolutely worth it. Negative comments are from people that can't understand delivery instructions or contract when they accept conditions of purchase. Some advise to people who will decide to buy from Fastfloors.com: don't schedule any contractors until you have all flooring delivered and checked; check all products while driver is still present; make sure you are ordering right stuff before you submit your order. Again, you can save money ordering from Fastfloors, just be prepared to do some extra work yourself. If you want, you can contact me at dyniame1@yahoo.com with questions."
"Ordered 500 sq ft of Kahrs Linnea wood flooring and 2 reducer strips. Reducer strips arrived first, wrong color. Notified FastFloors.com and they immediately issued a refund for the incorrect product. Didn't even have to hassle with sending it back. Flooring arrived, correct color, perfect condition. Would absolutely do business with them again and recommend them to everyone."
"I recently placed an order for laminate, underlayment, and T-expansions with FastFloors.com and received exceptional service. Ken helped me place my order and politely answered all my questions … and this being my first time laying laminate; I had a lot of questions. Misty kept me informed on the status of my order, which put my mind at ease especially considering I was placing this order with a .com business I’ve never used before. Misty also helped me add to my order after I placed my initial order with Ken. All the materials were received as ordered and in a timely manner. There was 1 of the 53 boxes that was damaged (most likely during shipping), but I have complete confidence that Sharon will help me resolve this issue. After examining the Floor Muffler, it looked too thin to my untrained eyes to minimize noise and provide adequate cushion. So I called fastfloors.com toll free number and spoke to Brian. Brian reassured me the Floor Muffler was sufficient and referred me to floormuffler.com, which offered further support for its superb functionality. "
"I realize Fast Floors has a number of poor ratings here, but I have to first say our experience with them was totally the opposite, excellent from start to finish. We were looking at a number of web sites and had a suggestion from our flooring installation contractor to contact Anthony Esposito at Fast Floors. I did so and Anthony was professional right from the start. He was knowledgable about the product (Wilsonart laminate wood flooring) and extremely helpful in working details of the purchase. I took advantage of their 110% price guarantee and simply provided the competitor web site and Anthony put together a revised quote at their lower unit price on the flooring plus matched their lower shipping cost and refunded an additional 10%! Hard to beat that sort of deal. In addition, Anthony was very clear on my questions relative to underlayment and trim pieces and even had a trim type added to their web site just for my order! He explained the shipment receiving operation at my house (lift-gate truck with pallet jack) and it all happened exactly as he said. The shipment arrived right on time and in excellent condition with not a single damage of any kind. Misty is now working with me on a few trim pieces they did not have in stock for final shipment, and again, Anthony stepped up and helped me add one piece at no additional shipping cost when I realized I had missed a joint! So, all in all, I cannot imagine an on-line vendor having done a better job than my experience with Fast Floors. I will recommend them to my neighbors as laminate flooring seems to be the rage at the moment in our area. Thanks again to Anthony especially for being a really great on-line sales rep, and I hope any of the rest of you will use him for a similar experience."
"I just received the shipment of our tile and am THRILLED! We used a specific tile 5 years ago and when we decided to convert our den we found the tile was no longer available locally. We have not been able to find a suitable replacement in size and color. While searching on-line, we found the tile at FastFloors.com. The price, while more than we paid for it 5 years ago was reasonable. The shipment arrived in under two weeks. David responded to my inquiries immediately. And most importantly, the tile is exactly what I was looking for. I would definitely use FastFloors again. "
"I had a great experience with fastfloors. I would recommend anyone to purchase from them. David, my customer rep. was very helpful with my order. He was quick to answer any questions when I emailed. When my floor came in, it matched my existing floor perfectly! I will use them again! "
"I had a great experience with Fast Floors, I called many companies looking for a hardwood floor to match my existing floor and when I called Fast Floors they answered right away and began to search for the flooring I was looking for and the customer service and was excellent. My sales representative found the flooring, got me a great price and delivered well into the time line quoted. I recomend Fastfloors.com to anyone who just wants to talk to a customer service agent instead of a machine. A1 customer service!!!!"
This review was modified by Maniac99 on August 13 2010 05:30:32 AM
"THIS WAS MY SECOND ORDER I PLACED WITH YOUR COMP. FIRST ORDER WAS PLACED ON 7/9/2010 - SECOND ON 8/17/2010. DUSTIN MC CARTNEY WAS MY FLOORING CONSULTANT BOTH TIMES. DUSTIN WAS VERY HELPFULAND COURTEOUS. I COULD NOT HAVE ASKED FOR A BETTER CONSULTANT. HE DID EVERYTHING POSSIBLE TO HELP GET ME THE INFO I NEEDED. MY INSTALLERS WERE WAITING FOR THE PRODUCT, AND DUSTIN REFERRED ME TO THE RIGHT PEOPLE WHO COULD POSSIBLY ASSIST TO PROVIDE ME WITH AN ESTIMATE DELIVERY DATE. I WAS MORE THAN PLEASED WITH THE SERVICE I RECEIVED. THIS ALSO INCLUDES THE DELIVERY DRIVER AT R & L TRUCKING. IT WAS A VERY PLEASANT EXPERIENCE TO WORK WITH YOUR COMPANY. I AM PLANNING ON REFERRING YOU TO OTHERS. THANK YOU AGAIN. ILSE GARNER 407 OAKLAND LANE CONROE, TX 77302
"
This review was modified by ilse garner on August 25 2010 06:30:25 AM
"We purchased wood flooring from FastFloors in August. This was the first time we bought from this company, but it won't be the last! I have been completely satified with the products we ordered, but the customer service has been terrific!! Due to a mistake that I made, we had to change our original order. Ken and Gerard went the "extra mile" to help me fix the order, get it delivered in a timely manner, and to make me feel totally confident that everything was taken care of. Gerard followed up, called, and explained everything in detail!!! The customer service went over and beyond any expectations we could have imagined. I can not thank them enough for all they did. I certainly recommend them very highly, and thank them for their patience.
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![Share](javascript:share_rating({"review_body":"I was quite concerned about ordering from FastFloors after reading all the negative reviews online. Still, the price for tiles was one third of what I would pay at Daltile store, so I decided to order. I submitted an order online and right away followed up by phone call to make sure my order gets processed. Representative on the phone checked on my order and said that it will be processed after they confirm tile availability. After two days I got my order confirmation. After two weeks I received an email notification that my tiles were being delivered by Estes Express - trucking company - and I was supposed to contact them to arrange delivery details. I did so, and we scheduled the date, but they (trucking company) did not want to provide exact time so my wife ended up waiting all day at home. Truck driver called at 9:30PM and asked if we can reschedule for the next day. Next day around 6PM truck showed up - and delivered a crate full of completely broken tiles! Obviously, after waiting for four weeks I was frustrated and did not accept the delivery (there was nothing really to accept). When I called Fast Floors next day, they were very helpful and apologetic (even though it was not their fault). The claim department manager was professional and polite. To make the story short, I got replacement tiles in three weeks, still three boxes were broken, so I got those replaced in on two weeks. Overall, fastfloors.com delivered on what they promised and on time. The issues I had were with trucking company, since they damaged the tiles first time, and their drivers are very unreliable. Fastfloors.com staff was always polite and helpful. Bottom line is that I saved about 50% buying from fastfloors.com, but spent muck more time that if I was buying locally. I think it was absolutely worth it. Negative comments are from people that can\u0027t understand delivery instructions or contract when they accept conditions of purchase. Some advise to people who will decide to buy from Fastfloors.com: don\u0027t schedule any contractors until you have all flooring delivered and checked; check all products while driver is still present; make sure you are ordering right stuff before you submit your order. Again, you can save money ordering from Fastfloors, just be prepared to do some extra work yourself. If you want, you can contact me at dyniame1@yahoo.com with questions.","link":"http:\/\/www.resellerratings.com\/store\/FastFloors\/comment\/407741#comment407741","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FastFloors.jpg","store_name":"FastFloors","username":"dyniame1","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered 500 sq ft of Kahrs Linnea wood flooring and 2 reducer strips. Reducer strips arrived first, wrong color. Notified FastFloors.com and they immediately issued a refund for the incorrect product. Didn\u0027t even have to hassle with sending it back. Flooring arrived, correct color, perfect condition. Would absolutely do business with them again and recommend them to everyone.","link":"http:\/\/www.resellerratings.com\/store\/FastFloors\/comment\/430701#comment430701","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FastFloors.jpg","store_name":"FastFloors","username":"jlyn099","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I recently placed an order for laminate, underlayment, and T-expansions with FastFloors.com and received exceptional service. Ken helped me place my order and politely answered all my questions \u2026 and this being my first time laying laminate; I had a lot of questions. Misty kept me informed on the status of my order, which put my mind at ease especially considering I was placing this order with a .com business I\u2019ve never used before. Misty also helped me add to my order after I placed my initial order with Ken. All the materials were received as ordered and in a timely manner. There was 1 of the 53 boxes that was damaged (most likely during shipping), but I have complete confidence that Sharon will help me resolve this issue. After examining the Floor Muffler, it looked too thin to my untrained eyes to minimize noise and provide adequate cushion. So I called fastfloors.com toll free number and spoke to Brian. Brian reassured me the Floor Muffler was sufficient and referred me to floormuffler.com, which offered further support for its superb functionality. ","link":"http:\/\/www.resellerratings.com\/store\/FastFloors\/comment\/505909#comment505909","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FastFloors.jpg","store_name":"FastFloors","username":"cwcreel","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I realize Fast Floors has a number of poor ratings here, but I have to first say our experience with them was totally the opposite, excellent from start to finish. We were looking at a number of web sites and had a suggestion from our flooring installation contractor to contact Anthony Esposito at Fast Floors. I did so and Anthony was professional right from the start. He was knowledgable about the product (Wilsonart laminate wood flooring) and extremely helpful in working details of the purchase. I took advantage of their 110% price guarantee and simply provided the competitor web site and Anthony put together a revised quote at their lower unit price on the flooring plus matched their lower shipping cost and refunded an additional 10%! Hard to beat that sort of deal. In addition, Anthony was very clear on my questions relative to underlayment and trim pieces and even had a trim type added to their web site just for my order! He explained the shipment receiving operation at my house (lift-gate truck with pallet jack) and it all happened exactly as he said. The shipment arrived right on time and in excellent condition with not a single damage of any kind. Misty is now working with me on a few trim pieces they did not have in stock for final shipment, and again, Anthony stepped up and helped me add one piece at no additional shipping cost when I realized I had missed a joint! So, all in all, I cannot imagine an on-line vendor having done a better job than my experience with Fast Floors. I will recommend them to my neighbors as laminate flooring seems to be the rage at the moment in our area. Thanks again to Anthony especially for being a really great on-line sales rep, and I hope any of the rest of you will use him for a similar experience.","link":"http:\/\/www.resellerratings.com\/store\/FastFloors\/comment\/518745#comment518745","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FastFloors.jpg","store_name":"FastFloors","username":"dewilhite","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I just received the shipment of our tile and am THRILLED! We used a specific tile 5 years ago and when we decided to convert our den we found the tile was no longer available locally. We have not been able to find a suitable replacement in size and color. While searching on-line, we found the tile at FastFloors.com. The price, while more than we paid for it 5 years ago was reasonable. The shipment arrived in under two weeks. David responded to my inquiries immediately. And most importantly, the tile is exactly what I was looking for. I would definitely use FastFloors again. ","link":"http:\/\/www.resellerratings.com\/store\/FastFloors\/comment\/531791#comment531791","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FastFloors.jpg","store_name":"FastFloors","username":"yajnosnibor","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I had a great experience with fastfloors. I would recommend anyone to purchase from them. David, my customer rep. was very helpful with my order. He was quick to answer any questions when I emailed. When my floor came in, it matched my existing floor perfectly! I will use them again! ","link":"http:\/\/www.resellerratings.com\/store\/FastFloors\/comment\/563372#comment563372","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FastFloors.jpg","store_name":"FastFloors","username":"brandy06","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I had a great experience with Fast Floors, I called many companies looking for a hardwood floor to match my existing floor and when I called Fast Floors they answered right away and began to search for the flooring I was looking for and the customer service and was excellent. My sales representative found the flooring, got me a great price and delivered well into the time line quoted. I recomend Fastfloors.com to anyone who just wants to talk to a customer service agent instead of a machine. A1 customer service!!!!","link":"http:\/\/www.resellerratings.com\/store\/FastFloors\/comment\/595591#comment595591","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FastFloors.jpg","store_name":"FastFloors","username":"Maniac99","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"THIS WAS MY SECOND ORDER I PLACED WITH YOUR COMP.<br>FIRST ORDER WAS PLACED ON 7\/9\/2010 - SECOND ON 8\/17\/2010. DUSTIN MC CARTNEY WAS MY FLOORING CONSULTANT BOTH TIMES. DUSTIN WAS VERY HELPFULAND COURTEOUS. I COULD NOT HAVE ASKED FOR A BETTER CONSULTANT. HE DID EVERYTHING POSSIBLE TO HELP GET ME THE INFO I NEEDED. MY INSTALLERS WERE WAITING FOR THE PRODUCT, AND DUSTIN REFERRED ME TO THE RIGHT PEOPLE WHO COULD POSSIBLY ASSIST TO PROVIDE ME WITH AN ESTIMATE DELIVERY DATE. I WAS MORE THAN PLEASED WITH THE SERVICE I RECEIVED. THIS ALSO INCLUDES THE DELIVERY DRIVER AT R & L TRUCKING. IT WAS A VERY PLEASANT EXPERIENCE TO WORK WITH YOUR COMPANY. I AM PLANNING ON REFERRING YOU TO OTHERS. THANK YOU AGAIN.<br>ILSE GARNER 407 OAKLAND LANE CONROE, TX 77302 <br><br>","link":"http:\/\/www.resellerratings.com\/store\/FastFloors\/comment\/600542#comment600542","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FastFloors.jpg","store_name":"FastFloors","username":"ilse garner","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"We purchased wood flooring from FastFloors in August. This was the first time we bought from this company, but it won\u0027t be the last! I have been completely satified with the products we ordered, but the customer service has been terrific!! Due to a mistake that I made, we had to change our original order. Ken and Gerard went the \u0022extra mile\u0022 to help me fix the order, get it delivered in a timely manner, and to make me feel totally confident that everything was taken care of. Gerard followed up, called, and explained everything in detail!!! The customer service went over and beyond any expectations we could have imagined. I can not thank them enough for all they did. I certainly recommend them very highly, and thank them for their patience. <br><br> Sincerely,<br> Jan Lekan","link":"http:\/\/www.resellerratings.com\/store\/FastFloors\/comment\/603827#comment603827","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FastFloors.jpg","store_name":"FastFloors","username":"jmlekan","rating":"5"}, "single");){kind=link}
"I was wary at first but since my order was relatively small ($600) I decided to try them out. I live in California and their prices were cheaper than my local store. My salesperson (megan) took care of me from start to finish. She made sure I understood their terms and she even made me measure the tile to ensure I was ordering the right sku#. I also got a call from another department the day after to explain to me their terms and gave me the freight company information and tracking number. I called the freight company and schedule my delivery and received it in the agreed time. I also applied for their cash back rebates and I usually don't have faith on ever receiving a rebate but to my surprise I got a check from them today! I would buy from them again."