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"They were super. The order did ship one day later than they originally thought, but it arrived flawlessly. I don't have a lot to say because I got exactly what I ordered, on time, and at a great price. Can't ask for more than that. I was hesitant at first because of what I've heard about NY camera places. They've definitely got me for a long term customer."
"Very competitive pricing, good customer service policies. Felt very confident with my purchase. Order arrived in very timely fashion. Will come back to Family Photo and Video for future purchases."
"ordered and all went well. i was asked about purchasing EVERYTHIG that could go with the camera. i already had it or it was on the way. subject was dropped immediately. shipping was on time and 800 number works great. i'd do business with these folks anytime."
"Family Photo was the least expensive authorized dealer for the c5050z digital camera I sought. I called them as spoke to Avi and said I was leary about buying from them because of the poor ratings I saw here for their company. He assured me I would get the correct merchandise for the advertised price promptly. I paid a little extra for second day delivery and agreed to purchase a discounted extended warranty. The next day I called to get the tracking number and it seems they had overlooked sending it out the day before. He assured me they would make up for it by sending it out next day air and they would absorb the additional shipping cost. The next morning I received the camera, as promised and billed the price promised. It was not gray market and all the promised accessories were included. I was pleased."
"After waiting almost 3 weeks, since the item was supposidly "backordered" I finally recieved my camera. During this waiting period I had begun to worry since I had started up reading some of these reviews and thought I had been scammed.
However, I am quite pleased with my camera and the deal that I got. I had purchased the Minolta Dimage F100 for $355 when it was all said and done, compared to Best Buy's $450. I am happy to say I recieved the real thing, and not some of these "gray market" devices. US packaging in original retail box and a US warranty.
I am sure the concerns being addressed are true to some extent, but from my experiences I am satisfied although I would warn to tread cautiously, do complete research on the product you are interested in and make sure it is in stock and ready to ship. If you want something immediately and not want to worry, find a bigger retail chain, but expect to pay for the service too.
You really get what you paid for, and I paid for the camera and barebones service."
"My advice? Avoid them, unless you are extremely desperate and want a good price on a photo or video product. When placing your order, do NOT call them, place your order via the web where it's trackable. That way they can't 'add' items to your order and dispute it when you 'called them'.
My purchase was a Sony Camcorder + high powered battery. They pushed the $99.99 warranty, the case, the lens filter, blah, blah, blah. I turned them all down, not interested. The $62 (yes, SIXTY TWO) dollars for shipping was outrageous. That is 7% of my order. I explained to "Tony" isn't that a bit high. His reasoning was the shipping costs, insurance, etc. Complete garbage.
I called within two hours of placing my order, to cancel the order for the battery only, as I didn't need it. After a few seconds of Tony trying to convince me I needed the battery, within literally 10 seconds, he told me he's cancelling my entire order and to go elsewhere! Arrogant piece of work.
Of course, I've yet to see if my credit card has been billed, it likely has. I'll set the credit card company on them if it has.
Reasons I will NOT go back: 1. Bad customer service. 2. Was not informed of the total cost to my credit card 3. Was not informed of the shipping cost 4. Was not informed of the shipping method or how long it will take
Reasons I *would have* gone back: 1. Excellent price.
"I cannot recommend this company. I placed an order for a Canon G2 on a Thursday, needing the camera for a trip by the following Tuesday. The order was not received by Tuesday, due to the fact that they did not process the order in a timely fashion. This is despite the reassurances from the sales people that the order would be received by Tuesday, especially since I wanted 2 day air. Where the situation really fell apart was on Tuesday midday, where I spent almost one hour on the phone waiting to talk to someone, just trying to figure out my order status. Nobody seemed to know, and the web order status page was scant on details. I was on hold for a total of 40 minutes, and got hung up on 5 times. When I finally talked to someone who seemed to be in charge, he tried to talk me out of cancelling the order at length. Bottom line: the customer service when trying to troubleshoot an order is simply not good.
Additionally, beware of the 6% shipping charge, which I don't think is clear enough.
I placed a $740 order on Wednesday, July 31, 2002. I received an email message from them asking that I call them to confirm the order. I called the next day at about 10AM. "Tony" was the salesperson I spoke to. He tried to sell me some other stuff I didn't care for. He told me that the order was going out on Friday, Aug. 2nd.
I sent several email messages to "Tony" and "info@familyphotoandvideo.com" asking for a tracking number since Friday, August 2, 2002. I finally heard from them Tuesday, Aug 6. Their email reply said that the order shipped Friday Aug 2nd.
I received my order on Tuesday Aug. 6. Never received a tracking number. I expect a tracking number if one is promised. I especially expect a tracking number if I order over $100 in merchandise.
Order arrived in very good condition, but "Tony" included a 4-year Mack warranty without my permission. I specifically told him over the phone I did not want it when we spoke on Thursday Aug 2nd., but he included the warranty anyway.
Buy from them at your own risk. "
This review was modified by annie-r on August 08 2002 02:03:58 AM
"Frustrating in working with this seller. Great prices on some items, very expensive on accessories that they push hard for you to purchase. One of the accessories was below expectations and took >1.5 month to return and get credit. "
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posted Aug-05-2003 
posted Apr-14-2004 
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![Share](javascript:share_rating({"review_body":"Very competitive pricing, good customer service policies. Felt very confident with my purchase. Order arrived in very timely fashion. Will come back to Family Photo and Video for future purchases.","link":"http:\/\/www.resellerratings.com\/store\/Family_Photo_and_Video\/comment\/91411#comment91411","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Family_Photo_and_Video.jpg","store_name":"Family Photo and Video","username":"natashafletcher","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"ordered and all went well. i was asked about purchasing EVERYTHIG that could go with the camera. i already had it or it was on the way. subject was dropped immediately. shipping was on time and 800 number works great. i\u0027d do business with these folks anytime.","link":"http:\/\/www.resellerratings.com\/store\/Family_Photo_and_Video\/comment\/149920#comment149920","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Family_Photo_and_Video.jpg","store_name":"Family Photo and Video","username":"sailguy","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I bought a camera from them, there price and my credit card did not match, called and they made the purchase right and with more sandisc card. ","link":"http:\/\/www.resellerratings.com\/store\/Family_Photo_and_Video\/comment\/136804#comment136804","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Family_Photo_and_Video.jpg","store_name":"Family Photo and Video","username":"tomt39","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Family Photo was the least expensive authorized dealer for the c5050z digital camera I sought. I called them as spoke to Avi and said I was leary about buying from them because of the poor ratings I saw here for their company. He assured me I would get the correct merchandise for the advertised price promptly. I paid a little extra for second day delivery and agreed to purchase a discounted extended warranty. The next day I called to get the tracking number and it seems they had overlooked sending it out the day before. He assured me they would make up for it by sending it out next day air and they would absorb the additional shipping cost. The next morning I received the camera, as promised and billed the price promised. It was not gray market and all the promised accessories were included. I was pleased.","link":"http:\/\/www.resellerratings.com\/store\/Family_Photo_and_Video\/comment\/75857#comment75857","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Family_Photo_and_Video.jpg","store_name":"Family Photo and Video","username":"jerrydf42384","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"After waiting almost 3 weeks, since the item was supposidly \u0022backordered\u0022 I finally recieved my camera. During this waiting period I had begun to worry since I had started up reading some of these reviews and thought I had been scammed.<br><br>However, I am quite pleased with my camera and the deal that I got. I had purchased the Minolta Dimage F100 for $355 when it was all said and done, compared to Best Buy\u0027s $450. I am happy to say I recieved the real thing, and not some of these \u0022gray market\u0022 devices. US packaging in original retail box and a US warranty.<br><br>I am sure the concerns being addressed are true to some extent, but from my experiences I am satisfied although I would warn to tread cautiously, do complete research on the product you are interested in and make sure it is in stock and ready to ship. If you want something immediately and not want to worry, find a bigger retail chain, but expect to pay for the service too.<br><br>You really get what you paid for, and I paid for the camera and barebones service.","link":"http:\/\/www.resellerratings.com\/store\/Family_Photo_and_Video\/comment\/67452#comment67452","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Family_Photo_and_Video.jpg","store_name":"Family Photo and Video","username":"splijin","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My advice? Avoid them, unless you are extremely desperate and want a good price on a photo or video product. When placing your order, do NOT call them, place your order via the web where it\u0027s trackable. That way they can\u0027t \u0027add\u0027 items to your order and dispute it when you \u0027called them\u0027.<br><br>My purchase was a Sony Camcorder + high powered battery. They pushed the $99.99 warranty, the case, the lens filter, blah, blah, blah. I turned them all down, not interested. The $62 (yes, SIXTY TWO) dollars for shipping was outrageous. That is 7% of my order. I explained to \u0022Tony\u0022 isn\u0027t that a bit high. His reasoning was the shipping costs, insurance, etc. Complete garbage.<br><br>I called within two hours of placing my order, to cancel the order for the battery only, as I didn\u0027t need it. After a few seconds of Tony trying to convince me I needed the battery, within literally 10 seconds, he told me he\u0027s cancelling my entire order and to go elsewhere! Arrogant piece of work.<br><br>Of course, I\u0027ve yet to see if my credit card has been billed, it likely has. I\u0027ll set the credit card company on them if it has.<br><br>Reasons I will NOT go back:<br> 1. Bad customer service.<br> 2. Was not informed of the total cost to my credit card<br> 3. Was not informed of the shipping cost<br> 4. Was not informed of the shipping method or how long it will take<br><br>Reasons I *would have* gone back:<br> 1. Excellent price.<br><br>More advice? Go to B&H Photo instead.<br>","link":"http:\/\/www.resellerratings.com\/store\/Family_Photo_and_Video\/comment\/53633#comment53633","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Family_Photo_and_Video.jpg","store_name":"Family Photo and Video","username":"oppfinner","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I cannot recommend this company.<br>I placed an order for a Canon G2<br>on a Thursday, needing the camera for a trip by the following Tuesday.<br>The order was not received by Tuesday, due to the fact that they did not process the order in a timely fashion.<br>This is despite the reassurances from the sales people that the order would be received by Tuesday, especially since I wanted 2 day air.<br>Where the situation really fell apart was on Tuesday midday, where I spent almost one hour on the phone waiting to talk to someone, just trying to figure out my order status.<br>Nobody seemed to know, and the web order status page was scant on details.<br>I was on hold for a total of 40 minutes, and got hung up on 5 times.<br>When I finally talked to someone who seemed to be in charge, he tried to talk me out of cancelling the order at length.<br>Bottom line: the customer service when trying to troubleshoot an order is simply not good.<br><br>Additionally, beware of the 6% shipping charge, which I don\u0027t think is clear enough.<br><br>","link":"http:\/\/www.resellerratings.com\/store\/Family_Photo_and_Video\/comment\/48110#comment48110","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Family_Photo_and_Video.jpg","store_name":"Family Photo and Video","username":"rkaras","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I cannot recommend this company. <br><br>I placed a $740 order on Wednesday, July 31, 2002. I received an email message from them asking that I call them to confirm the order. I called the next day at about 10AM. \u0022Tony\u0022 was the salesperson I spoke to. He tried to sell me some other stuff I didn\u0027t care for. He told me that the order was going out on Friday, Aug. 2nd. <br><br>I sent several email messages to \u0022Tony\u0022 and \u0022info@familyphotoandvideo.com\u0022 asking for a tracking number since Friday, August 2, 2002. I finally heard from them Tuesday, Aug 6. Their email reply said that the order shipped Friday Aug 2nd. <br><br>I received my order on Tuesday Aug. 6. Never received a tracking number. I expect a tracking number if one is promised. I especially expect a tracking number if I order over $100 in merchandise. <br><br>Order arrived in very good condition, but \u0022Tony\u0022 included a 4-year Mack warranty without my permission. I specifically told him over the phone I did not want it when we spoke on Thursday Aug 2nd., but he included the warranty anyway.<br><br>Buy from them at your own risk. ","link":"http:\/\/www.resellerratings.com\/store\/Family_Photo_and_Video\/comment\/49123#comment49123","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Family_Photo_and_Video.jpg","store_name":"Family Photo and Video","username":"annie-r","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Frustrating in working with this seller. Great prices on some items, very expensive on accessories that they push hard for you to purchase. One of the accessories was below expectations and took >1.5 month to return and get credit. ","link":"http:\/\/www.resellerratings.com\/store\/Family_Photo_and_Video\/comment\/67272#comment67272","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Family_Photo_and_Video.jpg","store_name":"Family Photo and Video","username":"andrewrbrown","rating":"2"}, "single");){kind=link}
"They were super. The order did ship one day later than they originally thought, but it arrived flawlessly. I don't have a lot to say because I got exactly what I ordered, on time, and at a great price. Can't ask for more than that. I was hesitant at first because of what I've heard about NY camera places. They've definitely got me for a long term customer."