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Stores > FactoryDirectFilters.com
  • FactoryDirectFi FactoryDirectFilters.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 4157 Seaboard Road
    • Contact: support@factorydirectfilters.com
    • Phone: n/a
    • Customer Support: 1 (855) 740-0855
    • Business Hours: Monday through Friday | 9am - 5pm EST
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.81/10 7.81/10
    Chance of future purchase: Rating 7.78/10 7.78/10
    Shipping & packaging: Rating 9.69/10 9.69/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10
Voice your opinion! Review FactoryDirectFilters.com by clicking a star below.
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Verified Customer
Rating 8/10
4/5
2017-03-10

"received without complications"

This review was modified by mjglow-24055 on March 14 2017 12:15:10 AM

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Verified Customer
Rating 10/10
5/5
2017-03-08

Good Filters, great pricing

"This is my 2nd order with Factory Direct filters and when these run out, I'll buy from them again. The free shipping was a plus as was the online chat I had with their support team. "

This review was modified by jackmci3861 on March 10 2017 12:30:01 PM

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Verified Customer
Rating 10/10
5/5
2017-03-08

Glad I made the filter purchase

"So glad I took a chance on this store vs Home Depot. Not disappointed. Perfect fit and quality. Will buy again. Saved money too."

This review was modified by donn207 on March 10 2017 06:15:02 AM

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Verified Customer
Rating 10/10
5/5
2017-03-07

My main source

"This company is my go to place for non standard (not available in store) filters. Good prices , various grades and price points, and prompt delivery on orders."

This review was modified by donnadirksen on March 09 2017 08:00:11 PM

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Verified Customer
Rating 4/10
2/5
2017-03-07

Home filters order

"Delivery too slowhttp://p.ebaystatic.com/aw/email/SITE_EMAIL_DARK_GREY_CHECKMARK.jpg"

This review was modified by bmann30019 on March 09 2017 01:00:02 PM
Rep reply posted Mar-08-2017

A rep from FactoryDirectFilters.com, Filters6, has responded

“Thank you for your review. I am sorry to hear you are not happy with our shipping lead times. The filters you ordered typically take approximately “5 business Days” to be manufactured and shipped from our location. Our records shows the your order was shipped out early on the 3rd business day and was delivered 2 business days later. Please note that business days do not include weekends and holidays. We hope that your order arrived in perfect condition for your use, and if there is anything else we can do for you please let us know!”


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Verified Customer
Rating 10/10
5/5
2017-03-07

Fresh Air Freak

"I have purchased three times from Factory Direct Filters. The filters are of great quality, and have a fair and reasonable price. "

This review was modified by jlfeck on March 09 2017 01:00:02 PM

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Verified Customer
Rating 10/10
5/5
2017-03-07

Quality at an affordable price

"The ordering and shipping were fast and easy. I have been ordering from Factory Direct for a few years now and have my family ordering from them as well. "

This review was modified by Lowfly on March 09 2017 08:30:01 AM

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Verified Customer
Rating 10/10
5/5
2017-03-07

Breathing fresh air!!!!

"I have used these filters for years and will never switch! On time delivery and a great products!"

This review was modified by pdmullenax on March 09 2017 07:30:02 AM

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Verified Customer
Rating 10/10
5/5
2017-03-07

Gooad quality, fast shipping, prices could be lower

"Website is easy to use. Ordered several times for my rental condos.Good quality product. Wish there discounts were bigger. "

This review was modified by eliwett-68324 on March 09 2017 07:30:02 AM

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Verified Customer
Rating 10/10
5/5
2017-03-07

Good Source for Custom Sizes

"I received my order quickly, and the filters are very well constructed. "

This review was modified by kyle_blake_mn on March 09 2017 04:30:02 AM

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Verified Customer
Rating 4/10
2/5
2017-03-06

Filters are not correctly sized

"I ordered 5" Scuttle filters and they are not correctly sized. Measured what I received and it is not the same as the OEM that was in the unit. What I was sent is to big and would not even fit. Called customer service and they had me measure both OEM and their filter while on the phone. All I got was "we don't have a filter that size". I did receive a return tag and am waiting for the credit on my credit card."

This review was modified by jay-76193 on March 08 2017 08:15:01 AM
Rep reply posted Mar-07-2017

A rep from FactoryDirectFilters.com, Filters6, has responded

“Thank you for your feedback. Filters are usually sold with two sizes, similar to wood. The listed size is the Nominal Size and in most cases is a whole rounded number. The other is the Actual size which is typically a fraction of an inch smaller. The filters you ordered had a Nominal size of 20 x 20 x 5 and an Actual Size of 19 3/4" x 20 5/8" x 5". When looking for a filter the Actual Size is what's most important, as that may change between different classes of filter as well as different manufacturers. We are very sorry that we were unable to provide you with the dimensions of your current working filter but glad we were able to provide you a free return. If there is anything else we can do for you please contact our customer care department at 855/740-0855. ”


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Verified Customer
Rating 10/10
5/5
2017-03-06

Positive Experience

"Ordering was easy. Customer service rep notified me that my material was on back-order with the mfr and that it would be about a week before it shipped. The material was delivered in less than a week from his call, so waiting for the order was a non-issue. Rep was courteous and polite. I will definitely use this company in the future."

This review was modified by gowercontractsupply on March 08 2017 08:00:09 AM

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Verified Customer
Rating 10/10
5/5
2017-03-06

Prompt and fits

"Quality seems good but we've had it a week. Fast shipping and it fits!"

This review was modified by icjasonmason-43878 on March 08 2017 04:30:02 AM

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Verified Customer
Rating 10/10
5/5
2017-03-05

Finally Found the Filters

"The price and quality of these filers are the ones I have been looking for. I will continue to buy from this company. I highly recommend them. "

This review was modified by ntr904 on March 07 2017 06:30:02 AM

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Verified Customer
Rating 10/10
5/5
2017-03-04

Filters; 5 stars

"Filters arrived quickly and where easy to purchase online. Great service and great filters."

This review was modified by kathyroche on March 07 2017 12:30:06 AM

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