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"I TOO JUST GOT RIPPED OFF FROM FACTORY DIRECT SUPERSTORE.BUYER BEWARE, THEY ARE A BUNCH OF CROOKS.$429 DOWN THE DRAIN.I DIDN'T GET THE VACUUM OR REFUND.CALLED ATTORNEY GENERAL IN NJ & THEY CLAIM THEY HAVEN'T HAD ANY COMPLAINTS.NO HELP THERE!I FILED A COMPLAINT ANYWAY.THIS IS THE LAST TIME I BUY ON THE INTERNET PERIOD."
"I ordered vacuum cleaner bags for my Miele on 12/28/10. After almost a month, my emails get returned as undeliverable, no one answers the phone, after sitting in the "queue" for 10-15 minutes. A voice tells me the mailbox is full and tells me "goodbye". I am working through my credit card company to try to get a refund. Horrible company to do business with. I wish I had read the reviews before placing my order"
"I am in the same boat as most of you. I ordered my Dyson 25 on Sept. 22, 2010. I've called many times and heard the same old story that it was on back order. Yet, I could go to my local home store and find it on the shelf. I finally, after being extremely patient, asked for a refund from some guy named Harry. Harry tried to sell me another vacuum as long as I would pay for it, then I would receive the refund for the other vac in 31 business days. Luckily I stuck with my gut reaction and told Harry just give me the refund. I'm still waiting for a refund that I now know will never happen from Factor Direct Superstore. Now I will have to dispute this purchase with Visa. To Harry and the other made up name associates -- I hope you get caught on your scam. "
"I ordered a Dyson vacuum on 10/31/10 and my credit card was charged the same day. On 12/1/10 I emailed the company asking where my vacuum was. Someone called me back the next day saying it was on backorder and to check back within two weeks. On 12/14/10 I emailed again. I got a call the next day saying the vacuum was still on backorder and I could either wait or get a refund. I chose the refund and the guy said it would take 30 days. I emailed the company twice more checking on the refund with no response. I called the company 1/14/11 and it tells me I'm in queue. When I get to first place it says the mailbox is full and hangs up. I disputed the charge with my credit card company and the charge has been credited to my account. Thank God. I will never order off the internet again unless its a reputable well known company. I came very close to getting ripped off. The stress, worry, and anger was not worth it."
"Factory Direct gave a good price on the Dyson I wanted, but after fighting with them for over 2 months they finally agreed to refund my money for the vaccum cleaner they never delivered! Now it's been over 6 weeks and they still have not credited my charge card--I finally filed a complaint/dispute with Visa. I would NEVER buy anything from this company--very unprofessional and rude to deal with! "
"Ordered a Dyson hand=held vaccuum on 12/2. Despite the fact that it was not in stock, they took the money from my debit card. Called a few times, finally got a "manager" who said I would be refunded; as of 1/13/2011 I have not received it. Called, get placed on hold with a message that I am second in the cue; then a recording says as reps are busy Goodbye. Don't purschase anything from them. Am calling attorney generals office."
"As other unhappy customer, i place order on Oct 20, 2010 and get nothing until Dec 2, 2010. so i cancelled it. Harry help me to cancel my order but until today Jan 13, 2011 nothing happened. DO NOT DO ANY BUSINESS WITH FACTORY DIRECT SUPERSTORE. "
"I ordered a Dyson in Sept. and never reveived it. Many phone calls and e-mails later, I still haven't received my refund. I don't hold out much hope for my refund. Do not do any business with Factory Direct Superstore."
"Do NOT order from Factory Direct. Not sure if they are closed or not. VM message stated Monday and Tuesday (1/3 and 1/4) that they were closed but the VM doesn't say that anymore. I ordered a Dyson in September, never rec'd it and am still trying to get my refund although now all you can do is leave VM's and I'm trying every option on their listing (even sales)!"
"I think we are all screwed now. I placed an order on October 23rd. And called/emailed to see if it had shipped 11/12. I received call on Monday saying that they could not fill order and it was refunded. But the refund would take up to 30 days. So I called and emailed... well today, on the BBB it says they are out of business. And the mailbox is full. Think what might have used to be a good company went sour. There goes my $$. I am disputing it with my credit card but unfortunately its been over 60 days now. Shoot. "
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posted Jan-20-2011 
posted Jan-14-2011 
![Share](javascript:share_rating({"review_body":"I ordered vacuum cleaner bags for my Miele on 12\/28\/10. After almost a month, my emails get returned as undeliverable, no one answers the phone, after sitting in the \u0022queue\u0022 for 10-15 minutes. A voice tells me the mailbox is full and tells me \u0022goodbye\u0022. I am working through my credit card company to try to get a refund. Horrible company to do business with. I wish I had read the reviews before placing my order","link":"http:\/\/www.resellerratings.com\/store\/Factory_Direct_Superstore\/comment\/684915#comment684915","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Factory_Direct_Superstore.jpg","store_name":"Factory Direct Superstore.com","username":"mommajo","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am in the same boat as most of you. I ordered my Dyson 25 on Sept. 22, 2010. I\u0027ve called many times and heard the same old story that it was on back order. Yet, I could go to my local home store and find it on the shelf. I finally, after being extremely patient, asked for a refund from some guy named Harry. Harry tried to sell me another vacuum as long as I would pay for it, then I would receive the refund for the other vac in 31 business days. Luckily I stuck with my gut reaction and told Harry just give me the refund. I\u0027m still waiting for a refund that I now know will never happen from Factor Direct Superstore. Now I will have to dispute this purchase with Visa. To Harry and the other made up name associates -- I hope you get caught on your scam. ","link":"http:\/\/www.resellerratings.com\/store\/Factory_Direct_Superstore\/comment\/683584#comment683584","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Factory_Direct_Superstore.jpg","store_name":"Factory Direct Superstore.com","username":"dhugo","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a Dyson vacuum on 10\/31\/10 and my credit card was charged the same day. On 12\/1\/10 I emailed the company asking where my vacuum was. Someone called me back the next day saying it was on backorder and to check back within two weeks. On 12\/14\/10 I emailed again. I got a call the next day saying the vacuum was still on backorder and I could either wait or get a refund. I chose the refund and the guy said it would take 30 days. I emailed the company twice more checking on the refund with no response. I called the company 1\/14\/11 and it tells me I\u0027m in queue. When I get to first place it says the mailbox is full and hangs up. I disputed the charge with my credit card company and the charge has been credited to my account. Thank God. I will never order off the internet again unless its a reputable well known company. I came very close to getting ripped off. The stress, worry, and anger was not worth it.","link":"http:\/\/www.resellerratings.com\/store\/Factory_Direct_Superstore\/comment\/681436#comment681436","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Factory_Direct_Superstore.jpg","store_name":"Factory Direct Superstore.com","username":"starlet08","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Factory Direct gave a good price on the Dyson I wanted, but after fighting with them for over 2 months they finally agreed to refund my money for the vaccum cleaner they never delivered! Now it\u0027s been over 6 weeks and they still have not credited my charge card--I finally filed a complaint\/dispute with Visa. I would NEVER buy anything from this company--very unprofessional and rude to deal with! ","link":"http:\/\/www.resellerratings.com\/store\/Factory_Direct_Superstore\/comment\/680353#comment680353","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Factory_Direct_Superstore.jpg","store_name":"Factory Direct Superstore.com","username":"cdefoor","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered a Dyson hand=held vaccuum on 12\/2. Despite the fact that it was not in stock, they took the money from my debit card. Called a few times, finally got a \u0022manager\u0022 who said I would be refunded; as of 1\/13\/2011 I have not received it. Called, get placed on hold with a message that I am second in the cue; then a recording says as reps are busy Goodbye. Don\u0027t purschase anything from them. Am calling attorney generals office.","link":"http:\/\/www.resellerratings.com\/store\/Factory_Direct_Superstore\/comment\/679337#comment679337","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Factory_Direct_Superstore.jpg","store_name":"Factory Direct Superstore.com","username":"dkramarz","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"As other unhappy customer, i place order on Oct 20, 2010 and get nothing until Dec 2, 2010. so i cancelled it. Harry help me to cancel my order but until today Jan 13, 2011 nothing happened. DO NOT DO ANY BUSINESS WITH FACTORY DIRECT SUPERSTORE. ","link":"http:\/\/www.resellerratings.com\/store\/Factory_Direct_Superstore\/comment\/679273#comment679273","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Factory_Direct_Superstore.jpg","store_name":"Factory Direct Superstore.com","username":"bhalim","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a Dyson in Sept. and never reveived it. Many phone calls and e-mails later, I still haven\u0027t received my refund. I don\u0027t hold out much hope for my refund. Do not do any business with Factory Direct Superstore.","link":"http:\/\/www.resellerratings.com\/store\/Factory_Direct_Superstore\/comment\/675221#comment675221","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Factory_Direct_Superstore.jpg","store_name":"Factory Direct Superstore.com","username":"ab12cd","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Do NOT order from Factory Direct. Not sure if they are closed or not. VM message stated Monday and Tuesday (1\/3 and 1\/4) that they were closed but the VM doesn\u0027t say that anymore. I ordered a Dyson in September, never rec\u0027d it and am still trying to get my refund although now all you can do is leave VM\u0027s and I\u0027m trying every option on their listing (even sales)!","link":"http:\/\/www.resellerratings.com\/store\/Factory_Direct_Superstore\/comment\/674729#comment674729","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Factory_Direct_Superstore.jpg","store_name":"Factory Direct Superstore.com","username":"anscalzo","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I think we are all screwed now. I placed an order on October 23rd. And called\/emailed to see if it had shipped 11\/12. I received call on Monday saying that they could not fill order and it was refunded. But the refund would take up to 30 days. So I called and emailed... well today, on the BBB it says they are out of business. And the mailbox is full. Think what might have used to be a good company went sour. There goes my $$. I am disputing it with my credit card but unfortunately its been over 60 days now. Shoot. ","link":"http:\/\/www.resellerratings.com\/store\/Factory_Direct_Superstore\/comment\/672606#comment672606","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Factory_Direct_Superstore.jpg","store_name":"Factory Direct Superstore.com","username":"out-of-luck","rating":"1"}, "single");){kind=link}
"I TOO JUST GOT RIPPED OFF FROM FACTORY DIRECT SUPERSTORE.BUYER BEWARE, THEY ARE A BUNCH OF CROOKS.$429 DOWN THE DRAIN.I DIDN'T GET THE VACUUM OR REFUND.CALLED ATTORNEY GENERAL IN NJ & THEY CLAIM THEY HAVEN'T HAD ANY COMPLAINTS.NO HELP THERE!I FILED A COMPLAINT ANYWAY.THIS IS THE LAST TIME I BUY ON THE INTERNET PERIOD."