Ordered in Janyary, never received order. After 4 weeks I've contacted them by e-mail. Got reply that I am supposed to check Canadian customs for my order. I asked for tracking# and the reply was that their system does not allow tracking numbers!  
Asked them to re-ship. Never got any replya and NO ORDEr of course. Fraudulent company - STAY AWAY!

I forgot to check on the ratings of this store before ordering, so imagine my dismay when I did so after the fact. My worries were for naught, however, as my experience with them was excellent. Item excellent, fast shipping. Now what more could one ask? I have to give them an A +++!

This review was modified by its author, garoessler, on 3/29/09 9:04 PM.

Terrible product and service! The battery I received from them was very poor and became unusable a little over a month of use. After a month there are no refunds but you can ship it back for an exchange but the costs of this approach the costs of a new battery!  
 
They sell very, very poor batteries.

This is a fraudulent company. There is no direct way to contact anyone there. It should be put out of business. Pearland Texas is on the outskirts of Houston. I went to the Houston Better Business Bureau web site and found out it does not respond to BBB complaints. There were two phone numbers listed for FDC on the BBB site. I dialed both of them and in both cases got a "no longer in service" message. Here's what the BBB says:  
 
Based on BBB files, this business has an unsatisfactory record with BBB due to 2 unanswered complaints and 4 unresolved complaints. The Bureau has attempted to contact the company at the following addresses and has received returned mail from each of the addresses listed below as of today:  
 
P.O. Box 2033 Pearland TX 77588  
 

Very Deceptive!!! I ordered a battery that they indicated they had in stock. Since I was ordering a battery and had to pay their S/H fee any ways, I ordered a leather case too. To my surprise, I received a leather case in the mail with my Invoice saying the battery was Back Ordered!!!! Numerous emails later, I am assured it will arrive and then was delayed because of Tropical storm Ike. Now I see they refunded my battery amount (not the shipping). This is after they assured me it was going out last week. I have been dealing with these losers for almost a month!!!!!! NEVER AGAIN

Had exactly what I wanted (cell travel charger, handsfree, SD-USB adaptor), prices were fanatastic, service/delivery was lightning fast. There's is absolutely nothing more you could want. A GREAT e-tailer.

This company has taken my money and provided no product. I placed an order with them over a month ago and still have not received it. When I contacted their missing order department, I found no help. They haven't replaced the order, nor will they even respond to emails that request a refund for a product I never received. I will never shop with this company again and if you value your time and money, I recommend you don't either.

SUPERB PLACED ORDER PLACED 7/16/08 DELIVERED BY USPS 7/19/08

Ordered battery for a Motorola Q phone. The battery arrived in a reasonable time (about a week) but it would not take a charge so I returned it immediately (addressed & labeled as required). I have not recieved a replacement nor have they replied to my email, not even from the auto-reply. I am probably out the $30. Should have checked out this site first. Calgary, Canada

DO NOT PURCHASE ANYTHING FROM FACTORY DIRECT CELLULAR. I ordered 3 items and received only 2 out of 3. As instructed, I emailed them, explaining the problem. Then emailed them again. Then faxed a copy of my email. No response from anyone. There is no phone number available to contact the company. STAY AWAY FROM THIS SELLER!!

Wow, I wish I had read these reviews before I ordered my cell phone battery. It has been 3 weeks and no battery. I guess the missing phone number from the web page and automated answer machine were a good hint I wasn't going to see my battery.  
Oh well, live and learn. Cancelling that charge on my card and moving on to better companies.

Should have read these reviews before using Factory Direct Cellular. Ordered a cover/case for a Motorola w385, which was delivered quickly. But the cover/case was inferior and did not fit the phone well at all. I returned it as directed by the seller and asked to exchange it for a better quality leather case. 3 weeks have passed and I have not heard or been able to communicate with them after repeated e-mails. Called American Express to dispute the charge and they immediately canceled it as they have had numerous complaints about this vendor. They also gave me a phone # 713-394-6849. I called, but no answer.

Excellent service, prompt responses to my questions, speedy shipping. Very helpful with inquiries about my use of their products which we addressed in some back and forth conversations via e-mail. Communication from this company was timely, thorough, and forthright. Products were as advertised and was pleasantly surprised by the quality of items that I purchased. I am looking forward to our next transaction. Additionally, because my experience was relaxed and easy I will highly recommend doing business with this company.

Ordered case for a Motorola RAZR. It does not fit-- won't work at all. I reviewed the company's several steps to get a refund and, given that I must pay shipping to return this item and the hassle of getting an RMA and shipping it back, I'm better off just writing it off.

I ordered a battery and a back to the phone a motorola I530 It came in about a week the battery fit the phone but it would not charge and the phone said invalid battery and turn off the old battery would still power it up I sent E mail to customer service and have not heard back.$30.95 down the drain Iwould not buy from them again.