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"I was very pleasantly surprised at the excellent service I received. I was not expecting to receive the level of professional service I did and the people I communicated with were friendly and very helpful. thank you.
"Looks just like the original. Installed very easy. I would recommend this product. Only thing is that shipping was was just as much as the price for the product."
"I ordered 2 lift gate supports and only one arrived after waiting 10 days and paying $12.95 for shipping. I sent an email but no reply. I called the number on the website and it just rings. I let it ring for 10+ times a message says "You're party is not answering" then hangs up. Customer service is crappy and it appears that although I paid for 2 supports + shipping, I only get one."
"While the part price was competiive, the price that I was charged for shipping was 250% of what they paid. As I feel cheated, I will not use them again."
"There was an issue with the drop shipment from one of Factory Chrysler's suppliers. I called them and they fixed it immediately and recognized that customer service is first. I do appreciate the quick and efficient resolution of the issue. The parts are rare and OEM so their cooperation was very much appreciated. I will do business with them again. "
"They were great! They had the parts I needed and could not get anywhere else. They responded immediately, confirmed my order, provided status and followed up on the order. They earned my business!"
"Part was delivered in a timely manner, was exactly what I needed and the staff at Factory Chrysler Parts answered any question I had. I would highly recommend them for future purchases."
"Great Service! I am extremely pleased with my service. I was given from this company. The part i ordered was correct and a OEM part from Mopar. Thanks Factory Chrysler Parts"
"Satisfied except for the price of the materials. $6/plastic connector is a bit excessive"