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Stores > Factory Authorized Outlet
  • Factory Authori
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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.08/10 6.08/10
    Chance of future purchase: Rating 5.12/10 5.12/10
    Shipping & packaging: Rating 5.13/10 5.13/10
    Customer service: Rating 4.79/10 4.79/10
    Return/Replacement policy: Rating 4.77/10 4.77/10
Voice your opinion! Review Factory Authorized Outlet by clicking a star below.
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Verified Customer
Rating 2/10
1/5
2017-05-09

Sold to me even though out of stock

"I made a purchase online for a product that said it was in stock. After ordering they emailed me a couple of days later and said they were out of stock and it would be about 2 weeks until they had more. It has been over 2 weeks and still nothing... Terrible service, will not purchase from here ever again!"


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Verified Customer
Rating 2/10
1/5
2017-05-08

Bad bad bad

"I buy a laser 5/1/17 today is 5/8/17 and you page say in 5 days is too late"


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Verified Customer
Rating 2/10
1/5
2017-05-08

CST Berger level outfit

"Product is not what it says it is says is automatic self leveling level and it is not"


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Verified Customer
Rating 10/10
5/5
2017-05-08

Prompet Service

"Product was what I had ordered and delivered sooner than expected."


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Verified Customer
Rating 2/10
1/5
2017-05-08

I never got it

"I t nevered arrived mo fo"


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Verified Customer
Rating 10/10
5/5
2017-05-08

All good

"Everything worked the way it should"


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Verified Customer
Rating 10/10
5/5
2017-05-08

FAST shipping .. and great price .. easy checkout ...

"FAST shipping .. and great price .. easy checkout ... "


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Verified Customer
Rating 10/10
5/5
2017-05-08

excellent

"ordered, modified the order, and received the product promptly. great service."


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Verified Customer
Rating 10/10
5/5
2017-05-08

fast delivery

"fair price and fast delivery
"


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Verified Customer
Rating 10/10
5/5
2017-05-08

Arrived on time

"Arrived on time was very important tool for an rush job that had to get done right away everyone was very happy"


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Verified Customer
Rating 4/10
2/5
2017-05-07

Have not received it yet

"Have not received it yet. don't you know that?"


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Verified Customer
Rating 4/10
2/5
2017-05-07

Poor Job packaging your order for shipment

"Ordered an air compressor. Came delivered as promised but box was damaged. Compressor has scratches and gouges...but did work. Looks like it was abused during shipping. In retrospect, packaging is very poor and delivery company did an extremely poor job ensuring they were careful handling the contents. While pricing was great- I'd reconsider ordering from them again without some assurances on product integrity."

Rep reply posted May-08-2017

A rep from Factory Authorized Outlet, MaxToolEddie, has responded

“Hello Robert,

We apologize for the condition the product arrived to you, We stand behind our product and service when it comes to our customers. We will be more than happy to pick up that unit and exchange it with a brand new one at no additional cost to you. Here is a phone number to our main office that can take care of the request if you would like to get the unit exchanged. 1-800-629-3325, all you would need to do is reference you order number and I will leave notes in your account. ”


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Verified Customer
Rating 8/10
4/5
2017-05-07

Dewalt starter set

"Great price and fast delivery"


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Verified Customer
Rating 10/10
5/5
2017-05-07

Great retailer

" Product arrived as described and the price was excellent."


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Verified Customer
Rating 10/10
5/5
2017-05-06

most excellent router

"There was a glitch in the delivery of the router, I guess because I used my job address and The shipping Company held it and left me a message. I called back a couple times and I was ready to go by their office to pick it up but it finally showed up at the dock minutes before quitting time on Friday so I will play with it Monday."


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