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Stores > Factory Authorized Outlet
  • Factory Authori

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.73/10 7.73/10
    Chance of future purchase: Rating 4.62/10 4.62/10
    Shipping & packaging: Rating 5.91/10 5.91/10
    Customer service: Rating 3.75/10 3.75/10
    Return/Replacement policy: Rating 3.33/10 3.33/10
Voice your opinion! Review Factory Authorized Outlet by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-02-10

Repeat customer

"I'm so glad I found this place on the Web, I get great products at great prices and that encourages one to spread the word about the great service- thank you guys!"

This review was modified by evimprovement on February 14 2017 12:15:24 AM

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Verified Customer
Rating 10/10
5/5
2017-02-10

Great Find

"Was looking for a planner and router. This site as great brand name tools at great prices. Found the planner I wanted. Will return for a router system."

This review was modified by gcampshure76 on February 14 2017 12:15:19 AM

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Verified Customer
Rating 10/10
5/5
2017-02-09

Dhmconst

"Very fast and easy to use site. And I love my new nail bags!!!!!"

This review was modified by Dhmconst on February 14 2017 12:00:23 AM

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Verified Customer
Rating 8/10
4/5
2017-02-09

Wish Battery and charger came with the unit!

"As I said above it would have been better is a battery and charger came with the hammer drill."

This review was modified by kent_metzger on February 14 2017 12:00:10 AM

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Verified Customer
Rating 10/10
5/5
2017-02-08

FANTABULAS

"EXCEPT FOR GETTING STUCK AT FED EX FACILITY FOR 3 DAYS FOR NO REASON"

This review was modified by MTHIEL-64481 on February 10 2017 11:15:01 AM

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Verified Customer
Rating 4/10
2/5
2017-02-07

A SLOTH MIGHT MOVE FASTER

"6 business days, and still waiting for items. Include the weekend for shipping, maybe it will be here by summer "

This review was modified by JSTU624 on February 09 2017 03:45:01 PM

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Verified Customer
Rating 10/10
5/5
2017-02-06

"very happy with service , merchandise ."

This review was modified by moored-21010 on February 08 2017 08:15:29 AM

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Verified Customer
Rating 10/10
5/5
2017-02-05

quick delivery

"thank you for your quick processing of my order, customer service rep was very pleasant and courteous."

This review was modified by jve9098588 on February 07 2017 11:45:01 AM

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Verified Customer
Rating 8/10
4/5
2017-02-04

Great website

" I purchased a DeWalt DCF899P1. Mine was shipped from CA. to N.Y.C. It took a week to get here, but hey. The one thing that bothered me was that it was shipped in a thin box with no inside packaging. The box looked like it had been through a ruff ride and I was concerned that the Impact Wrench might have gotten damaged during the trip.
Everything seems to be working fine and with the warranty it has I feel a bit safe with the purchase. The packaging should be better though.
"

This review was modified by kwright10000 on February 07 2017 12:30:02 AM

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Verified Customer
Rating 8/10
4/5
2017-02-01

They Delivered

"Got exactly what I ordered. Arrived when it was supposed to. However, to my knowledge, I never received any kind of confirmation (email) of my order."

This review was modified by drillman148-FAO on February 03 2017 11:45:01 AM

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Verified Customer
Rating 4/10
2/5
2017-01-31

"I ordered 6 items, was informed that 5 were on back order, but would send one. As of today I have not received the one. "

This review was modified by billsegars on February 02 2017 03:45:02 AM

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Verified Customer
Rating 4/10
2/5
2017-01-30

Missing Items and Packages

"Opening the box great was very excited, but when the instructions for just top part it was missing a part. No instructions for the rest of the unit.
Hopefully it works still waiting on other package.


"

This review was modified by tssauceda on February 01 2017 08:00:02 PM

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Verified Customer
Rating 4/10
2/5
2017-01-29

Shipping issues

"Which they wont have used Fedex Home for shipping to my place of work. Now i have to wait until Tuesday to get my package."

This review was modified by rick_hilyard on January 31 2017 07:15:02 PM

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Verified Customer
Rating 10/10
5/5
2017-01-28

Movie time!

"This is the first time order. The process was easy and at a very fair price. Will re-order popcorn as soon as I can eat my way through this delivery. Thanks for the fast service."

This review was modified by handgbishop on January 31 2017 12:03:09 AM

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Verified Customer
Rating 10/10
5/5
2017-01-28

A very good experience

"In reading on-site reviews, it seemed to me that the folks who were complaining about delivery times were being a ltitle unrealistic in their expectations. So I decided to try a first time purchase based on the reviews of the product and the lowest price I had found among all competitors. My experience has been outstanding. The Makita 5007mga saw I purchased actually arrived a day earlier than promised and without any flaws, damage from shipping, etc. I am pleased with the purchase and while not a "fussy" shopper, I reasonably expected a good buying experience all around. This is what I got, so I'm quite pleased. Good job, FAO."

This review was modified by dcordrey_dc on January 31 2017 12:02:40 AM

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