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Stores > Factory Authorized Outlet
  • Factory Authori
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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.50/10 6.50/10
    Chance of future purchase: Rating 5.25/10 5.25/10
    Shipping & packaging: Rating 5.14/10 5.14/10
    Customer service: Rating 4.95/10 4.95/10
    Return/Replacement policy: Rating 4.82/10 4.82/10
Voice your opinion! Review Factory Authorized Outlet by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-08-07

California air compressor

"The item was received in perfect shape within four days after ordering. Shipping was free. "


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Verified Customer
Rating 10/10
5/5
2017-08-05

Tarp

"Fast shipping Good quality tarp."


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Verified Customer
Rating 10/10
5/5
2017-08-05

Exelency

"It was a good experience to deal with you."


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Verified Customer
Rating 8/10
4/5
2017-08-04

FrankNC

"Products ordered were great, only issue I had was with delivery. FedEx ground took 3 days to move shipment from Burbank, IL to my home, which is 36 miles away."


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Verified Customer
Rating 10/10
5/5
2017-08-04

Couldn't be better!

"FAO shipped the same day of the order. THAT is unprecedented customer service!"


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Verified Customer
Rating 10/10
5/5
2017-08-04

"Very pleased with whole experience "


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Verified Customer
Rating 2/10
1/5
2017-08-04

Still waiting!!

"Ordered merchandise and was told it was in stock. After they charged my account they tell my item is out of stock and should ship on the last date it should have been delivered! I'm not a happy camper!!!"


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Verified Customer
Rating 10/10
5/5
2017-08-03

Great product and reasonably price

"Great product and reasonably price"


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Verified Customer
Rating 10/10
5/5
2017-08-03

Freaky 1/2" drill

"Everything fine and delivery on time"


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Verified Customer
Rating 2/10
1/5
2017-08-03

No delivery yet

"Back ordered but of course they took my $$"


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Verified Customer
Rating 8/10
4/5
2017-08-02

Did not receive an owners Manual

"Need an owners manual One was not included"


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Verified Customer
Rating 10/10
5/5
2017-08-02

Great price, exactly what I ordered and quick delivery

"Great price, exactly what I ordered and quick delivery"


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Verified Customer
Rating 2/10
1/5
2017-08-02

Bad Customer Service

"I ordered an item on line. The item value was greater than $450. I did not receive a shipment notification. After 2 days I called, and was told the order number they gave me was not valid. They looked up my name and said the last order I made was more than 12 months ago. I escalated to service person "ER". ER told me no payment had been processed and that this was a Paypal issue, "We have trouble processing Paypal orders" I checked my online statement at this time and payment had been processed. ER promised to help resolve this matter with me, however he did not return my calls (3) and emails (2). I finally got another person "A" to admit that it was back ordered. My 6th call. I was also told there was no estimate on how long it was back ordered. I asked to cancel the order. This was 13 days after they took my payment. "A" told me he would cancel the order and post a credit right away. This was near the beginning of their work day. I was told I would receive and email that day, almost 24 hours later no email. I decided to escalate to my credit card company, who will investigate, and return my money.

It's okay to have a back order. It's not okay to lie, and make promises you cannot keep. Very poor customer service. In general. every time I called I received inadequate information, if not incorrect. This is the second time I have ordered here, and the last time I will order here.
"


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Verified Customer
Rating 8/10
4/5
2017-08-01

GOOD SERVICE

"getting my purchase in time "


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Verified Customer
Rating 10/10
5/5
2017-08-01

Order cancelation

"Due to product availability needed to cancel order. Request was done with no problems. Extremely satisfied. "


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