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Stores > Factory Authorized Outlet
  • Factory Authori

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
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    • BUSINESS HOURS
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      GENERAL PHONE
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      FAX
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    • SUPPORT EMAIL
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      SUPPORT PHONE
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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.21/10 6.21/10
    Chance of future purchase: Rating 4.71/10 4.71/10
    Shipping & packaging: Rating 4.85/10 4.85/10
    Customer service: Rating 4.63/10 4.63/10
    Return/Replacement policy: Rating 4.44/10 4.44/10
Voice your opinion! Review Factory Authorized Outlet by clicking a star below.
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Verified Customer
Rating 8/10
4/5
2017-04-02

Tooling instock

"Special deal on Dewalt Battery-Powered tools found at several outlets, but most others showing "on back-order". Factory Authorized had all items in-stock. Took three days to show items shipped, maybe because they were so busy filling orders. Items arrived in seven days from order in good shape."


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Verified Customer
Rating 2/10
1/5
2017-04-02

Never shipped.

"After 4 days my item, which was in stock, still hadn't shipped. So I cancelled my order. "


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Verified Customer
Rating 10/10
5/5
2017-04-02

Grease gun

"Great. Price. Fast shippin"


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Verified Customer
Rating 8/10
4/5
2017-04-02

Order processed

"Efficient service. No complaints "


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Verified Customer
Rating 2/10
1/5
2017-04-02

One week still haven't received my tool

"I order my tool 3/25 today is 4/2 in I still haven't seen my tool call customer service in was told they will email a updated still waiting on email too"


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Verified Customer
Rating 2/10
1/5
2017-04-01

Bad costumer service, no product, bad communication.

"Ordered a planer, never received tracking number. Couple of week since order item is not here, reps don't communicate about refunder I have requested. Not a good company to do business with. Very unhappy."


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Verified Customer
Rating 8/10
4/5
2017-03-31

Gun case

"Good price and shipped fast"


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Verified Customer
Rating 6/10
3/5
2017-03-30

will propably be satisfied

"Still waiting for product"


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Verified Customer
Rating 10/10
5/5
2017-03-30

Great service

"My package arrived on time as promised. My item was in excellent shape and the packaging was more than sufficient to protect my item. The website is easy to navigate and intuitive. Thank you. "


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Verified Customer
Rating 2/10
1/5
2017-03-29

No inventory

"Got an email advertising a " FLASH SALE ". Sounds good right. They had some really nice deals. I ordered some batteries. Then I got an email "sorry the items you ordered on going to be back ordered". Don't sell things you don't have."


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Verified Customer
Rating 8/10
4/5
2017-03-29

"No invoice accompanied the goods, however received in a timely manner."


JerryBecerra's Avatar

Verified Customer
Rating 4/10
2/5
2017-03-28

Disappointed

"I have yet received my order"


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Verified Customer
Rating 6/10
3/5
2017-03-28

Back ordered

"not to good. My item was back ordered."


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Verified Customer
Rating 10/10
5/5
2017-03-27

Great Service

"No problems with order and shipping"


Rating 2/10
1/5
2017-03-27

Do NOT order from this place!!! Buyer beware!

"I placed a $700 order with this place on a Monday afternoon. I was told everything was in stock and would ship within 48 hours. Well 48 hours passes and still no tracking info. I call back in to see what the problem is and was told it was shipping that day. Well 7 days passes and I call back in today(Monday) and am told it still hasn't shipped. I ask why and am told the shipping Dept is way backed up. Very funny that I'm told it would ship in 48 hours when I placed my order, now all of a sudden the shipping Dept is too backed up to ship it even a week later. Had I known this I would've ordered elsewhere. I will never buy from this place again."


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