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Stores > Factory Authorized Outlet
  • Factory Authori

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.08/10 6.08/10
    Chance of future purchase: Rating 5.12/10 5.12/10
    Shipping & packaging: Rating 5.13/10 5.13/10
    Customer service: Rating 4.79/10 4.79/10
    Return/Replacement policy: Rating 4.77/10 4.77/10
Voice your opinion! Review Factory Authorized Outlet by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-05-13

Great overall experience

"The website was easy to use, prices were competitive; also liked that the company employs women."


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Verified Customer
Rating 4/10
2/5
2017-05-13

Disappointed

"After five days I had to call to get info on my order's status. A few days later I received my order. Well, half of my order. Had to call again on a Friday to find out what happened and was told they couldn't help me till Monday. Not a very smooth experience. "


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Verified Customer
Rating 10/10
5/5
2017-05-12

"I have ordered many tools over the year's and always get grate service."


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Verified Customer
Rating 10/10
5/5
2017-05-12

Great customer service

"Great customer service. I canceled the order because it was backprdered but promptly received a refund. "


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Verified Customer
Rating 10/10
5/5
2017-05-12

Good stuff

"Brand name - excellent shape"


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Verified Customer
Rating 6/10
3/5
2017-05-11

Kreig set with screws and two extra bits

"The order was not filled completely. Two items were missing , plus there was no invoice with the order. Not happy."


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Verified Customer
Rating 4/10
2/5
2017-05-11

Products that show in stock are never in stock

" ........................................"


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Verified Customer
Rating 2/10
1/5
2017-05-11

Item was BACKORDERED / OUT of STOCK. I promptly CANCELLED. They REFUSED a REFUND and SHIPPED the CANCELLED ORDER

"AVOID!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"


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Verified Customer
Rating 2/10
1/5
2017-05-11

In stock item is not available

"They showed a W1715 bandsaw in stock as a scratch & dent so I ordered it. I reached out to them a few days later to check on eta and they said it was coming from the Mfg and would take a few days to ship. A few more days went by and I reached out again. This time the responded that the saw was on back order and they didn't have an optional saw to send me. I was upset and let them know that I had passed up a sale on an alternate saw from Amazon and that saw was now $100.00 more. I looked on their website and noticed they had a new saw available so I asked if they had a new one to sell me and didn't get any response. I would NOT recommend dealing with this company or their affiliate MaxTool."


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Verified Customer
Rating 10/10
5/5
2017-05-11

Popcorn Party Time!

"We were looking for a popcorn machine for the office, as our last one was no longer :(
We came across an amazing deal from Factory Authorized Outlet and it was here in less then a week. We can't wait to pop our first batch. :)
"


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Verified Customer
Rating 10/10
5/5
2017-05-10

so good

"It was perfect. Everything went as it was supposed to."


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Verified Customer
Rating 2/10
1/5
2017-05-10

Delivery

"Product not delivered. Unable to assess."


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Verified Customer
Rating 10/10
5/5
2017-05-09

very satisfied

"Ordered some planer blades , and they were delivered. No problems here."


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Verified Customer
Rating 10/10
5/5
2017-05-09

Great tool.

"Box was a bit beat up, but no harm to the jig saw.
No blade either.
"


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Verified Customer
Rating 2/10
1/5
2017-05-09

Never received grease gun

"I have not received my grease gun"


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