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Stores > Factory Authorized Outlet
  • Factory Authori
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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.21/10 6.21/10
    Chance of future purchase: Rating 4.71/10 4.71/10
    Shipping & packaging: Rating 4.85/10 4.85/10
    Customer service: Rating 4.63/10 4.63/10
    Return/Replacement policy: Rating 4.44/10 4.44/10
Voice your opinion! Review Factory Authorized Outlet by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-04-15

Rikon band saw

"The ordering process was easy, the price was the lowest of any reseller on the web and my order was shipped and delivered in a timely fashion."


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Verified Customer
Rating 2/10
1/5
2017-04-14

Want a review before I get the product

"You sent me a email to review you and it has not arrived. How would you rate that?"


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Verified Customer
Rating 2/10
1/5
2017-04-13

Too slow

"Order was delayed then rescheduled for several weeks. But still kept hold on my credit card would not delay charge until order was shipped. So I Cancelled because same item was available on Amazon in 48 hours."


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Verified Customer
Rating 2/10
1/5
2017-04-13

Horrible

"Loss of sale from me. Because I spent more than 500 dollars AND asked for express delivery, only for them to tell me I needed to call the bank and clear it? Understood that fraud happens every day, but this order? $511?!?! Cheap business. I'm a small business coming up in the game and I'll never have good words to say about this company. "


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Verified Customer
Rating 10/10
5/5
2017-04-13

Excellent speed and customer service.

"Called to confirm with me questions regarding the order rather than wasting time with an email exchange. Expedited delivery was great."


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Verified Customer
Rating 10/10
5/5
2017-04-12

quick and easy

"now you are working me - Makita batteries sure better be as good as the originals"


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Verified Customer
Rating 4/10
2/5
2017-04-10

Sunglasses

"Been over two weeks have not received my order yet"


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Verified Customer
Rating 10/10
5/5
2017-04-07

Great service

"Thanks to Robert in customer service he was able to help me out with his Manger. Love doing business with you all thank you.
"


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Verified Customer
Rating 10/10
5/5
2017-04-07

FAST

"Very fast delivery. Very pleased"


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Verified Customer
Rating 4/10
2/5
2017-04-07

Do Not Want Our Business

"Received order confirmation on a Wednesday, e-mail on Friday saying that they needed to verify something prior to shipping, which I responded to via e-mail as well. Received another e-mail on Monday saying that they needed to confirm something with me...called and went to voicemail. Called same number back on Wednesday and went to voicemail...got another e-mail on Wednesday evening saying they needed to confirm order details. Called twice on Thursday and went to voicemail...left messages both times that I was disappointed with the delay and would just cancel the order if I did not have a shipping confirmation by Friday morning. Friday morning, nothing...just sent an e-mail back to them, asking them to cancel my order and letting them know that I would just find another vendor who actually wanted to ship me the product. I did not make any mistakes in my information when I placed the order...everything was complete, no verification needed. I order similar items in similar values on a regular basis without ever having run into something like this. My time is more valuable than that and I needed what I ordered, or I would not have ordered it."


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Verified Customer
Rating 10/10
5/5
2017-04-06

My orderdid not work out for me

"I ordered a part that I had hoped would work for my machine, when I recieved it and found that it didn't work, FAO said no problem returning it. A very easy process. Thank you"


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Verified Customer
Rating 4/10
2/5
2017-04-03

No communication

"After a week still no email or notification of status"


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Verified Customer
Rating 2/10
1/5
2017-04-03

"I was really bummed when I went to order my tool belt bc it was in stock and for some reason it's not going to be shipped until April 4. Very disappointed "


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Verified Customer
Rating 8/10
4/5
2017-04-03

Open Box

"It's a dewalt miter saw stand, advertised as new, box arrived opened, but, product was in good shape and price was unbeatable. No complaints, took off a star for open box."


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Verified Customer
Rating 2/10
1/5
2017-04-02

Still haven't received my order

"Ordered a long time ago, still haven't received it"


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