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Stores > Factory Authorized Outlet
  • Factory Authori
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    • SUPPORT EMAIL
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      SUPPORT PHONE
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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.50/10 6.50/10
    Chance of future purchase: Rating 5.25/10 5.25/10
    Shipping & packaging: Rating 5.14/10 5.14/10
    Customer service: Rating 4.95/10 4.95/10
    Return/Replacement policy: Rating 4.82/10 4.82/10
Voice your opinion! Review Factory Authorized Outlet by clicking a star below.
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Verified Customer
Rating 2/10
1/5
2017-08-20

Not pleased

"I ordered a law mower that they said was in stock. I kept waiting and finally called customer service and they told me it was on back order. 1-5 business days turned to 20 plus business days. I cancelled the order..."


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Verified Customer
Rating 6/10
3/5
2017-08-19

"I haven't received my product!! "


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Verified Customer
Rating 2/10
1/5
2017-08-18

Not happy

"Back order again will never biy anything from them again"


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Verified Customer
Rating 2/10
1/5
2017-08-18

Backordered

"Item was "In Stock" at the time of purchase.

Come to find out it will be on back order for the next 3 weeks..
"


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Verified Customer
Rating 4/10
2/5
2017-08-18

Not the best experience

"They were slow to respond to my order. The listing for the item I purchased noted that it was "in stock". When they did respond after four business days it was to notify me that the item was no longer available. I responded with a query as to the availability and price of a different model. As I did not get a response after a few days, I sent a second notice to them. They have never responded. They have bad information on their site and apparently not very customer friendly. "


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Verified Customer
Rating 6/10
3/5
2017-08-18

back order my items with not e-mail notification :(

"not a very good customer s,"


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Verified Customer
Rating 10/10
5/5
2017-08-18

As advertised, on time and as ordered

"Great Dewalt product and as expected"


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Verified Customer
Rating 2/10
1/5
2017-08-18

I didn't get what I ordered

"I ordeded 24 millwakee Sharpe's I only got 4 "


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Verified Customer
Rating 2/10
1/5
2017-08-17

Product not shipped

" So the product was supposed to be shipped in five days it's been 14 days and still I have not received it. So I was emailed by the company 10 days after the fact saying the item was back ordered I was advised It would be sent possibly on the 17th. I asked to be emailed wether it has been shipped or not so I can find another vendor if needed be. I was never emailed back so I'm still waiting for the product. I should've trusted my gut feeling and gone with the vendor that I normally go with but I thought I would save some money. But here I am, Item paid for but it is not here."


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Verified Customer
Rating 2/10
1/5
2017-08-17

Did not perform at all

"Still waiting for product
"


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Verified Customer
Rating 8/10
4/5
2017-08-17

Hiccup on Correct Tracking Number but Customer Service Solid and Rectified

"Initial experience was very good overall. Placed order late night EST for 2 day shipping when they are on pacific time. Followed up the next day to ensure the order was received. Received tracking of package but was not the correct number and tracking number I received indicated order was cancelled. I was a bit panicky as I had a crew lined up the day after scheduled arrival. Called back and rep was very helpful and confirmed on their end everything was on schedule and re-sent accurate numbers. Product that arrived was what I ordered.

*I would recommend but my only gripe / suggestion is to have a 24 hour line set up for customers who have actually "ordered". I had to wait until the following Monday, pacific time to confirm what was going on, forcing me to work on a backup plan for a scheduled install. If I was able to reach someone over the weekend to confirm order status, this would be 5 stars. All in all it worked out when I spoke with the customer service reps. Both of which were solid.
"


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Verified Customer
Rating 2/10
1/5
2017-08-16

Sketchy

"Haven't received my package yet and never got a tracking number."


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Verified Customer
Rating 2/10
1/5
2017-08-16

Factory Authorized Disappointment

"Took my money for product you don't even have in stock, and can't even provide me with a date when it will be available. Then are going to make me wait 48 hours to get MY money back. Will NEVER do business with again. "


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Verified Customer
Rating 6/10
3/5
2017-08-16

Shipping

"I paid for 2 day shipping on a wed afternoon and didn't receive it till Monday!"


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Verified Customer
Rating 6/10
3/5
2017-08-16

Good price but out of stock and I wasn't told.

"I had to call customer service to find out what was going on with my order. No email (other than confirmation of the order), no way to track my order. "


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