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Stores > Factory Authorized Outlet
  • Factory Authori

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.71/10 6.71/10
    Chance of future purchase: Rating 5.22/10 5.22/10
    Shipping & packaging: Rating 5.29/10 5.29/10
    Customer service: Rating 5.00/10 5.00/10
    Return/Replacement policy: Rating 4.80/10 4.80/10
Voice your opinion! Review Factory Authorized Outlet by clicking a star below.
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Verified Customer
Rating 8/10
4/5
2017-10-14

Expanded Product Info Needed!

"A need to tell purchaser for sure what they are ordering, lacking info on what is also needed with their purchase, LBR"


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Verified Customer
Rating 10/10
5/5
2017-10-13

P P rating!!!!!!

"You misrepresented the product."


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Verified Customer
Rating 10/10
5/5
2017-10-13

Fastest Delivery

"You went above and beyond!!!"


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Verified Customer
Rating 10/10
5/5
2017-10-13

Great pricing fast delivery!

"The right tools at the best price!"


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Verified Customer
Rating 10/10
5/5
2017-10-13

Yessss

"Awesome like ever. I deed it, I gotchu roasted like eva!"


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Verified Customer
Rating 2/10
1/5
2017-10-13

Poor service. Poor quality.

"I purchased a 12000 watt gas generator for my food truck. Read the manual, set it up and Within 5 days of use the generator was not producing steady power among several other issues( pieces of the metal muffler housing literally cracking and falling off.) Within 10 days of use the ENTIRE GENERATOR LOST ALL POWER! The oil was changed every 20 hours ( which is a pain to do by the way. ) And we were only running half the load capacity.
I called customer support 5 times, waited 25 minutes for a representative EACH TIME and when I finally had a representative, the created a work order and said they would " call me back as soon as they could." The problem has not been resolved at the time of writing this review.
I plan on returning the generator( which was $500 MORE than Home Depot).
I am hopeful. But concerned I will get the same service I have been getting this far.

Right now I am out time, money AND a generator!
"


Rating 2/10
1/5
2017-10-12

There seems to be nobody home

"Placed the order, received the email confirmation. I emailed for shipping information and got a fast response with a tracking number that so far does nothing, and did not receive what company was actually doing the shipping. I have emailed to find this info, no response for days. I called the number listed on the web site, always put on hold automatically. It appears as if this is not a real company. DO NOT BUY FROM THIS WEB SITE!!"


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Verified Customer
Rating 4/10
2/5
2017-10-12

The box that my item came in was heavily damaged and the refurbished item not what I would consider refurbished...

"I just received my refurbed Milwaukee standing lamp yesterday. Teh box was heavily crushed at one end and pretty much open along the seem as the staples were half pulled out and the tape sticking to nothing but air. The light itself works but the entire top assembly is horribly loose and the lenses heavily scratched. I did not expect it to be perfect since it is a refurb but I did expect it to be of new working condition such as everything being tight, and assembled properly. None of the leg stands were attached etc."


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Verified Customer
Rating 10/10
5/5
2017-10-12

Very good experence, good product,fast service, I was very pleased

"Great in every respect will buy from them again"


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Verified Customer
Rating 10/10
5/5
2017-10-12

Great Product & Service

"My 2nd order. Selection is great -ordering easy - delivery is fast & on time! I will be back! "


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Verified Customer
Rating 10/10
5/5
2017-10-12

DeWalt attachment

"DeWalt attachment was delivered just as was promised, very satisfied with your service....Thank You"


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Verified Customer
Rating 10/10
5/5
2017-10-12

Excellent Price

"Excellent Price for the item "


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Verified Customer
Rating 2/10
1/5
2017-10-11

Outrageously expensive shipping.

"FAO had exactly what I wanted at very good prices. But $34 shipping on a $53 order???"


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Verified Customer
Rating 10/10
5/5
2017-10-10

dewalt grinder great value and price.

"just what i needed. old one died."


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Verified Customer
Rating 8/10
4/5
2017-10-10

Always get good service

"I have ordered from this company many times and I am always pleased."


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