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Stores > Factory Authorized Outlet
  • Factory Authori
    • ADDRESS
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    • BUSINESS HOURS
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      GENERAL PHONE
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      FAX
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    • SUPPORT EMAIL
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      SUPPORT PHONE
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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.08/10 8.08/10
    Chance of future purchase: Rating 4.84/10 4.84/10
    Shipping & packaging: Rating 5.54/10 5.54/10
    Customer service: Rating 4.04/10 4.04/10
    Return/Replacement policy: Rating 5.00/10 5.00/10
Voice your opinion! Review Factory Authorized Outlet by clicking a star below.
No Avatar

Verified Customer
Rating 10/10
5/5
2017-03-27

Great Service

"No problems with order and shipping"

This review was modified by RosyBrownGecko on March 29 2017 04:45:01 PM

Rating 2/10
1/5
2017-03-27

Do NOT order from this place!!! Buyer beware!

"I placed a $700 order with this place on a Monday afternoon. I was told everything was in stock and would ship within 48 hours. Well 48 hours passes and still no tracking info. I call back in to see what the problem is and was told it was shipping that day. Well 7 days passes and I call back in today(Monday) and am told it still hasn't shipped. I ask why and am told the shipping Dept is way backed up. Very funny that I'm told it would ship in 48 hours when I placed my order, now all of a sudden the shipping Dept is too backed up to ship it even a week later. Had I known this I would've ordered elsewhere. I will never buy from this place again."

This review was modified by Armyguy-36279 on March 29 2017 08:30:02 AM

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Verified Customer
Rating 10/10
5/5
2017-03-27

Responsible company

"The product delivered was as described.
Good contact with me was maintained throughout the order/delivery process.
I am a repeat customer.
"

This review was modified by PaleRedVioletCardinal on March 29 2017 05:15:01 AM

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Verified Customer
Rating 4/10
2/5
2017-03-26

Poor follow through

"Ordered from the Internet on a Sunday it took 4 phone calls and until the following Friday evening to get the order shipped. Each time I called I got a different rep and was told each time the order was at the warehouse and would be shipped yet that day and I would receive an email confirmation with the tracking number. Had I known they couldn't fulfill their orders in a more timely fashion than they did I would have gotten this saw from someone else.
"

This review was modified by UrobilinCrane on March 28 2017 05:15:02 AM

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Verified Customer
Rating 10/10
5/5
2017-03-25

Excellent

"Great prices and excellent delivery service. "

This review was modified by CoralPinkOx-14637 on March 28 2017 12:01:47 AM

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Verified Customer
Rating 10/10
5/5
2017-03-25

Great job

"Was very happy with the service and prompt
Customer care.delivered on time as promised with excellent efficiently
"

This review was modified by DarkSeaGreenWombat on March 28 2017 12:01:46 AM

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Verified Customer
Rating 10/10
5/5
2017-03-25

Pilot light

"Customer Svc rep professional & polite. Knowledgeable & helpful"

This review was modified by VioletLynx on March 28 2017 12:01:45 AM

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Verified Customer
Rating 10/10
5/5
2017-03-25

Fathers and Sons gets the job done!

"Two weeks ago I walked into Fathers and Sons to check out a Volvo SUV. I have been driving VW Tourage 3.0 diesel and everybody knows how that turned out. Anyway the folks at F and S were great - no pressure, good information and fair price. I decided that I'd like to get an XC60 - T6 Black with Black interior. Little did I know how hard it was to find one in New England....but they did. Easy transaction, good availability to respond to questions, nice folks."

This review was modified by PinkDog on March 28 2017 12:01:23 AM

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Verified Customer
Rating 2/10
1/5
2017-03-24

do not order from this company

"I ordered a 2 speed drill and received a leaf mulcher. Now trying to return it they make you feel like it was my mistake, there is no apology, no I'm sorry I was told I would get the return label when I got it and until they receive back their mistake I will not receive the order I placed. It is easier to buy local at least then you may get a human that cares. Would it not be easy to tell when a box clearly labeled says leaf mulcher it is not a drill who do they have that has that little care about customer satisfaction?"

This review was modified by ChromeYellowHawk on March 28 2017 12:00:46 AM

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Verified Customer
Rating 10/10
5/5
2017-03-23

Perfect

"Last minute birthday gifts always suck but this honestly made my husband very happy and it wasn't a long wait!! "

This review was modified by SunsetShrimp on March 28 2017 12:00:31 AM

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Verified Customer
Rating 8/10
4/5
2017-03-23

Did great, great price. Would have liked shipping updates with tracking to know when package is coming

"Would have liked shipping updates with tracking to know when package is coming"

This review was modified by VegasGoldHorse on March 28 2017 12:00:13 AM

KirkRichardson's Avatar

Verified Customer
Rating 8/10
4/5
2017-03-22

A little late shipping. But good product.

"I expected it in 1 to 5 buisness days. But took about twelve days. But happy with product and price."

This review was modified by KirkRichardson on March 24 2017 04:00:01 PM

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Verified Customer
Rating 10/10
5/5
2017-03-22

Very happy

"Works great and it was all I could ask for"

This review was modified by PaleVioletRedHare on March 24 2017 01:30:02 AM

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Verified Customer
Rating 10/10
5/5
2017-03-21

Great products

"I ordered a 20V chain saw & a 6" Jointer... both were delivered in excellent condition and ready to be assembled and used. My only concern was the fact that it took 3 1/2 days from order time to shipping notification... but I received them within 8 days of ordering, and am very pleased with my purchases. Thanks."

This review was modified by MalachiteRay on March 23 2017 06:00:02 PM

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Verified Customer
Rating 2/10
1/5
2017-03-21

"cI replied jennifer mail several times. till now,i haven't received her reply. Furthermore they have deducted the amount from my bank. I have send my approval codes to her and till now, there is no reply.......I'm very dissatisfied with the service."

This review was modified by amird_anmd on March 23 2017 05:45:01 AM

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