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Stores > Factory Authorized Outlet
  • Factory Authori

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    • BUSINESS HOURS
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    • SUPPORT EMAIL
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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.03/10 6.03/10
    Chance of future purchase: Rating 4.58/10 4.58/10
    Shipping & packaging: Rating 4.71/10 4.71/10
    Customer service: Rating 4.63/10 4.63/10
    Return/Replacement policy: Rating 4.44/10 4.44/10
Voice your opinion! Review Factory Authorized Outlet by clicking a star below.
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Verified Customer
Rating 4/10
2/5
2017-04-26

Poor communication and slow shipping.

"This place is essentially a broker, and not a good one. Waited over a week for them to tell me that my order was going to be shipped directly from the factory a week later. Went with them because they were a little cheaper, but more than paid for it by waiting on hold and getting the run around. Would not use again."

Rep reply posted Apr-28-2017

A rep from Factory Authorized Outlet, MaxToolEddie, has responded

“Hello Mr. Oxenreider, we apologize for the time it took to get your order shipped out. We appreciate your feed back and will most definitely look into improving our drop ship program with our vendors . ”


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Verified Customer
Rating 8/10
4/5
2017-04-26

OUTSTANDING

"the Best, I can't say any more. This company has change the course of my life."


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Verified Customer
Rating 10/10
5/5
2017-04-25

Best on the web for all your power tool needs and wants.

"I am a novice wood worker and I have found FAO to be an invaluable resource for all of my tools. The selection is vast and reliability is second to none. Additionally, the prices are always the most competitive. When buying tool it is not often that you spend less than the $45 free shipping threshold, so coupled with no sales tax, it makes decisions easy when the price listed is the total purchase price."


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Verified Customer
Rating 2/10
1/5
2017-04-25

3 week back order

"Unacceptable, write on you're website that you're out of stock"

Rep reply posted Apr-28-2017

A rep from Factory Authorized Outlet, MaxToolEddie, has responded

“Hello Mr. Palma, we apologize for the delay in getting your order shipped out. We appreciate your feedback and will most definitely work on inventory updated on our website. ”


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Verified Customer
Rating 2/10
1/5
2017-04-25

Need it

"Back ordered need it today "

Rep reply posted Apr-28-2017

A rep from Factory Authorized Outlet, MaxToolEddie, has responded

“Hello Mr. Thomas, we apologize for the delay in getting your order processed. We appreciate your feedback and we will make sure to have your order shipped out as soon as we get the product back in stock. If you have any further questions or conerns please feel free to contact us.”


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Verified Customer
Rating 6/10
3/5
2017-04-25

It was okay but could better,

"The devilry came a week late "

Rep reply posted Apr-28-2017

A rep from Factory Authorized Outlet, MaxToolEddie, has responded

“Hello Mr. Pollard, we apologize for the delay in getting your order delivered. We appreciate your feedback and will most definitely work on improving our shipping time frame for our customers.”


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Verified Customer
Rating 10/10
5/5
2017-04-25

Very fast service

"Fast service. No problems."


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Verified Customer
Rating 10/10
5/5
2017-04-24

Chop saw

"Arrived quickly and works excellent. Wouldn't know the difference between the refurbished chop saw or one of the shelf. Looks brand new too"


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Verified Customer
Rating 8/10
4/5
2017-04-24

Dewalt power tools

"Takes about a week to ship."


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Verified Customer
Rating 10/10
5/5
2017-04-24

Delivery

"The delivery was just as expected. Right on time. Package wasn't damaged, everything came in it as described"


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Verified Customer
Rating 10/10
5/5
2017-04-24

Dewalt tool

"Tool was delivered with no issues "


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Verified Customer
Rating 10/10
5/5
2017-04-24

Smooth Process

"Communication was excellent throughout the whole process, made the experience very positive."


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Verified Customer
Rating 10/10
5/5
2017-04-24

Great company

"Delivered quickly although never received an email saying it was shipped it showed up on my door step as scheduled. Pleased with the price, product, and timeliness."


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Verified Customer
Rating 2/10
1/5
2017-04-23

Not happy

"My product has not been delivered at this time."

Rep reply posted Apr-28-2017

A rep from Factory Authorized Outlet, MaxToolEddie, has responded

“Hello Mr. Bischof, we apologize for the time it took to get your ordered delivered. We appreciate you feedback and will most definitely work on improving our shipping time frame to our customers.”


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Verified Customer
Rating 10/10
5/5
2017-04-23

Dewalt

"Arrived in a timely manner as expected"


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